问题 |
提问时间 |
答复内容 |
回复人 |
回复时间 |
Confused, can this record on a loop? My dash cam records on a loop that I can go back and review |
2023-05-25 |
I use sd cards so I don't have to pay a monthly fee. I don't know about loops because these cameras, since the last 2 updates, will not record events. It records me for a few seconds but won't record the creeper at 3am. I have 5 of these. I loved them until these last 2 updates in the past 2 months. |
Michans |
2023-05-26 |
Can you 'flip' the camera view? I have to mount it like it is hanging down, under the eaves. |
2023-05-26 |
Yes, look for image settings and toggle on to flip image 180 degrees. I’m having trouble deleting notifications recordings, can’t delete! |
chad |
2023-05-26 |
Can you 'flip' the camera view? I have to mount it like it is hanging down, under the eaves. |
2023-05-26 |
Yes on settings |
Colt454t |
2023-05-26 |
Is there a way to keep the motion alert from triggering on my trees and flag? |
2023-06-20 |
I had to trim any bushes that move in the wind with one and the other I just reduced the alert sensitivity. |
Amazon Customer |
2023-06-20 |
Hello. Can anyone tell me the secret to manually deleting clips? Cannot figure it out. Thanks! |
2023-03-05 |
Click messages and then click the check mark located at the top right corner. From there you can select which clips you’d like to delete. Hope this helps! |
Camera… |
2023-03-05 |
Hello. Can anyone tell me the secret to manually deleting clips? Cannot figure it out. Thanks! |
2023-03-05 |
open the app. at the bottom of the screen, select messages. a still frame or frames will be shown. in the upper right corner of your screen will be the select option. go to the left side of each frame
and tap ityou will be acknowledged with a green dot. go to bottom right of screen you will see delete option. click delete and all frames selected will be removed. |
carl the browser |
2023-03-05 |
Hello. Can anyone tell me the secret to manually deleting clips? Cannot figure it out. Thanks! |
2023-03-05 |
Just click on the play button and when your camera starts showing live click on the trash icon |
FLASH |
2023-03-05 |
I’ve had this operational for 13 days and it literally will not charge with the solar panel nor the usb wall plug. any tips/tricks or is this a bust? |
2023-02-26 |
If there not charging something is wrong..contact the seller and see what they can do for you |
L |
2023-02-26 |
I’ve had this operational for 13 days and it literally will not charge with the solar panel nor the usb wall plug. any tips/tricks or is this a bust? |
2023-02-26 |
Sounds like you got a faulty camera and need to contact Amazon or seller and get it replaced. Mine charges both through the solar panel and USB easily. I’m very pleased with mine. |
J. Wilson |
2023-02-27 |
The metel arond the mount rusts way too fast? |
2023-02-22 |
I don't have this very long, maybe 2 Months. I screwed mine to some hard plastic and it is sturdy. So far I see no rust. |
Dennis Vogel |
2023-02-22 |
I live on a 3 acre land and I wanted to know if I can put this cameras on the entrance of the land but my home wifi is far away would it still record? |
2023-04-22 |
The closer it is to the receiver the better. I guess to answer your question, it would depend on how well your wifi signal is. |
Jennifer Miranda |
2023-04-22 |
I live on a 3 acre land and I wanted to know if I can put this cameras on the entrance of the land but my home wifi is far away would it still record? |
2023-04-22 |
You may need to use a Wi-Fi extender. |
DpAm |
2023-04-23 |
I live on a 3 acre land and I wanted to know if I can put this cameras on the entrance of the land but my home wifi is far away would it still record? |
2023-04-22 |
I would say the best thing to do is take your cell phone that is connected to your wireless and see how good a signal you have where you want to mount the camera. This would give you a fair estimation on signal strength. |
Eric Smale |
2023-04-24 |
When you can customize th alert area on th app, what does the shades orange part mean ? Is that the part that the camera will alert you on? |
2023-03-28 |
I believe that is the recorded part. Go to history and it should play on the first orange part then skip to the next. Hope this helps. I'm still learning myself. |
Frank… |
2023-03-29 |
When you can customize th alert area on th app, what does the shades orange part mean ? Is that the part that the camera will alert you on? |
2023-03-28 |
It is the humanoid alarm area where you select the area that you paint orange to detect humanoid movent to send an alarm to you |
Ryan |
2023-03-29 |
La cámara soporta lluvia? Puede colocar en un lugar donde no tenga techo? O se dañaría? |
2023-05-08 |
Video could not be loaded
|
Yolennis B.C |
2023-05-08 |
La cámara soporta lluvia? Puede colocar en un lugar donde no tenga techo? O se dañaría? |
2023-05-08 |
Si tengo dos instaladas y están a sol y sereno |
Zuly Santiago |
2023-05-09 |
Tiene que estar conectada al toma corriente o puedo usarlas inalámbrica solamente? |
2023-03-03 |
The power will be provided by the solar panel. The internet will take care of the communication between your phone and the camera. No power needed for the camera itself. Just daylight! |
Shepr |
2023-03-03 |
Can this work live mode without memory card or membership? |
2023-05-02 |
Yeah does but doesn’t save video but take pictures of anything that comes into view the camera is definitely worth it bot a memory card for ten bucks so I could save videos save pics without it tho |
Brandon |
2023-05-02 |
Can this work live mode without memory card or membership? |
2023-05-02 |
Yes you can view live. Must have the app to do so |
Jodie Davidson |
2023-05-02 |
Can this work live mode without memory card or membership? |
2023-05-02 |
You need a memory card |
Renea Smith |
2023-05-04 |
Can this work live mode without memory card or membership? |
2023-05-02 |
Live mode yes, history no. |
Shamanta H. |
2023-05-04 |
Can this work live mode without memory card or membership? |
2023-05-02 |
Yes you can view live without a memory card or membership |
Rich |
2023-05-07 |
what is the outlet voltage can take this camera? I have 200V, not 110V. |
2023-04-30 |
This product is ran by solar power for outdoor usage. I hope this helped. |
Vicki Black |
2023-04-30 |
what is the outlet voltage can take this camera? I have 200V, not 110V. |
2023-04-30 |
The unit mentioned operates on a 5v system usb adapter whether you use solar panel that supports the cam or plug into wall to charge like mobile phone device. |
Amazon Customer |
2023-04-30 |
What's the largest size SD card that will work or is it just so long as it is formatted properly? |
2023-05-17 |
I have a 128GB it works perfect |
Amazon Customer |
2023-05-19 |
I bought one and wonder if I can get another one, and they can be all in one app. I just need add one more device on the same app? thanks |
2023-05-18 |
Yes, I have purchased several and they all connect to the cloud plus app. |
Amber Massey |
2023-05-18 |
How do I activate motion detection and have it notify me? I have opened everything. Also does it rotate? |
2023-04-19 |
When I open the app there should be an icon that shows a person icon make it turn green and no it does not ritate |
Amazon Customer |
2023-04-20 |
I have 4, do I need a subscription for each? Or one? |
2023-06-10 |
Yes its like 2 bucks each a month |
Nikki |
2023-06-10 |
I have 4, do I need a subscription for each? Or one? |
2023-06-10 |
Yes you need one for each one |
Shirley |
2023-06-11 |
What if we have 5g wifi network? can we still see the video from this camera without needing to remove the sd card? |
2023-03-27 |
5g doesn’t work. You must switch it to 3g I have an updated Verizon router and was able to switch the networks to 3g from 5g. |
Marina |
2023-03-27 |
What if we have 5g wifi network? can we still see the video from this camera without needing to remove the sd card? |
2023-03-27 |
This camera will only work with 2.4G. Unfortunately you won't even be able to set it up or run and receive any video from either sd card or the cloud. |
Amanda Beaulieu |
2023-03-28 |
Is there a way to turn the camera on and off from the app? |
2023-03-25 |
From what I can tell, you can restart it but it is constantly on. |
Amazon Customer |
2023-03-25 |
Is there a way to turn the camera on and off from the app? |
2023-03-25 |
They do not have a way to disconnect the camera thru the app. |
Cindy |
2023-03-27 |
Is there a way to turn the camera on and off from the app? |
2023-03-25 |
Very good product |
mario sailema |
2023-03-27 |
Is this 2.8mm lens |
2023-02-07 |
There are no written specs, but visually it looks to be at least that size. |
carl the browser |
2023-02-10 |
How do i format an sd card without a pc? i don't currently have a working pc, only my mobile phone. any suggestions would be appreciated |
2023-03-05 |
I can’t answer your question unfortunately because I have not put SD card in yet. I actually just ordered one yesterday and it’s on its way today. |
blackieninja |
2023-03-05 |
How do i format an sd card without a pc? i don't currently have a working pc, only my mobile phone. any suggestions would be appreciated |
2023-03-05 |
I don’t know of any other way except through a PC. Maybe you could use your local library computer to format the SD card? Good luck. |
J. Wilson |
2023-03-06 |
how much mem card it can take? |
2023-05-24 |
I have 120gb in both of mine |
Renea Smith |
2023-05-24 |
how much mem card it can take? |
2023-05-24 |
128 |
Glorimar |
2023-05-24 |
How do you get the cameras to record videos instead of just taking pictures? |
2023-01-22 |
Must use a micro sd card in order to use video playback |
carl the browser |
2023-02-10 |
Is this 2.8mm lems |
2023-02-06 |
Judging by the wide angle view, I am confident to say it is a 2.8mm lens, but I have not found documentation to confirm. The picture is surprisingly clear. I personally recommend this camera, as it is a great product for this price range. For specific lens detail, you would have to contact manufacturer. Hope this helps. |
Veetus Wink |
2023-02-07 |
does this cost any membership? |
2023-05-14 |
Yes, but very inexpensive. |
Karole Cherne |
2023-05-15 |
does this cost any membership? |
2023-05-14 |
There is an option in app that allows all recordings to be stored. Or you can use sd cards and manage your own recordings. Also app allows for 7 day cloud storage for free. Hope I answered question. |
Ling |
2023-05-15 |
does this cost any membership? |
2023-05-14 |
Yes Very Very inexpensive |
Shirley |
2023-05-16 |
The battery life listed in specs is 2 years. Are the cameras going to stop charging and fail after 2 years? |
2023-05-26 |
That we don't know |
Colt454t |
2023-05-26 |
Are all features available without a monthly fee? I need notifications, human detection and ability to mask out areas for no motion detection. |
2023-05-18 |
Yes all features are available without a fee. |
Chris York |
2023-05-18 |
Is there a option to disable timeout feature when viewing live? Kinda dumb have to login again and again to view cameras |
2023-05-16 |
I can view live all day and I don't have to constantly log in unless I am viewing from another device. Try clicking on the camera you are changing the timer, on the right corner hexagon click on that it brings another menu look for timer select 12hr. Hope that helps. |
Bernadette Salgado |
2023-05-19 |
Where can you buy extra batteries? paid $150 for a cam last year and i can't buy another battery. before i buy this i want to make sure thanks! |
2023-03-02 |
I use the solar panel provided and it works perfect. I charged it when I got it and the solar has done the rest. |
Dennis Vogel |
2023-03-02 |
Where can you buy extra batteries? paid $150 for a cam last year and i can't buy another battery. before i buy this i want to make sure thanks! |
2023-03-02 |
This camera is solar, no batteries are necessary. |
Msgagirl… |
2023-03-02 |
Does this require an internet connection? |
2023-01-14 |
Yes, it does require an internet correction. I purchased a Wi-Fi extender for my home to increase the signal to the camera. |
Margaret W. |
2023-01-14 |
Does this require an internet connection? |
2023-01-14 |
Yes Wi-Fi connection. Not hard to set up |
Bryan Spence |
2023-01-14 |
How long is the cord that connect the solar panel? The photos look like it short. |
2023-02-21 |
Not sure how many feet the cord is but it’s pretty long maybe 10 ft |
Maztec69 |
2023-02-21 |
How long is the cord that connect the solar panel? The photos look like it short. |
2023-02-21 |
I measured it with a tape measure. 9 feet 7 inches. |
Gre Ree |
2023-02-22 |
How long is the cord that connect the solar panel? The photos look like it short. |
2023-02-21 |
It is pretty long actually. Between 6-8 ft.
Just be careful of the cameras to stop working after several months. This has happen to me 3 times. |
DSAmazon user |
2023-02-23 |
Does this work with smart life app? |
2023-02-06 |
Not sure, it has its own app |
Shannan Williamson |
2023-02-09 |
Does this work with the Google home app? |
2023-02-10 |
I do not know I have not tried it sorry |
Chris Detiveaux |
2023-02-10 |
Does this work with the Google home app? |
2023-02-10 |
This camera system comes with its own app/for 2.4 ghz wifi. And will not support 3rd party apps or pc browsers. It does have cloud storage and accepts a micro sd card. Must be thoroughly charged before initial setup and placement of device with solar panal. |
carl the browser |
2023-02-10 |
How long does it take for the battery to charge? |
2022-12-21 |
First time I charged it about 3 hours |
tammy parrish |
2022-12-21 |
How long does it take for the battery to charge? |
2022-12-21 |
Pretty quick once you getting the sun light it charge pretty fast. |
Lascelles Clarke |
2022-12-23 |
Does this camera require a subscription? |
2022-12-09 |
No subscription needed for this camera but you can activate the cloud if you want. Just buy a SDs card for the camera so you can look back on history. |
Lascelles Clarke |
2022-12-09 |
Why does one camera cost $30, but two cameras costs $90? |
2023-05-09 |
Really! I think this is a question for the seller. But like minded people would just buy 2 of the $30 seeing that it’s a better deal! |
Renea Smith |
2023-05-09 |
I changed wifi providers and need to reset the network the cameras on. how would i do this? |
2023-05-31 |
Open the rubber flap on the bottom and hold down the reset button for 5 seconds. Then open the app and press ADD or +. The app will walk you through setup.
You need to be close to your router when doing so. |
Gregg Campbell |
2023-06-01 |
Can we have 2 accounts for 1 camera? |
2023-05-06 |
You have the option to share your acct with others within the settings portion of the cloudplus app. |
Tim M |
2023-05-06 |
Can we have 2 accounts for 1 camera? |
2023-05-06 |
Yes. There is a device share option, you add their email address, then they have to accept. |
Michans |
2023-05-06 |
How do i get it to save to sd card? i have it in there, but it still only records the 6 seconds to the cloud. when i go to "history" it says no video. |
2023-06-12 |
By clicking on the screen, you will see HD, high definition, and sd click on it (sd) that’s all
Good luck |
MohamedAman |
2023-06-12 |
Can you pair more than one camera to an account? |
2023-03-19 |
I have not done so but the app allows it. |
J.R. |
2023-03-19 |
china or forigen goverment have access to the video or data? |
2023-05-07 |
This is a packaging camera that sends a message to your phone from an app called Cloud Plus when someone or something enters your area of recording; also has a free cloud service for short video. The content can be encrypted if you choose to have it set that way. Item works very well. Happy shopping. |
Amazon Customer |
2023-05-08 |
china or forigen goverment have access to the video or data? |
2023-05-07 |
You must always assume that any government has access to your video. Not just China, but the U.S. is just as bad. Pick your poison. |
Eric Smale |
2023-05-09 |
Esta cámara graba 24/7? |
2023-06-04 |
De verdad no se nunca pude configurarla es la peor cámara que he comprado en Amazon, te recomiendo que no la compre |
edwin rijo |
2023-06-04 |
Esta cámara graba 24/7? |
2023-06-04 |
Si,y tiene detector infrarrojo.Así pase una mariposa 🦋 por enfrente de ella ,enseguida se activa y te manda una alerta de movimiento.
Las mías funcionan a la perfección 👍 |
Yolennis B.C |
2023-06-04 |
How long for battery to charge? |
2022-12-21 |
Minds been up for 3weeks and still has plenty of charge , quess it depends on hiw much activity he has , but I love it |
tammy parrish |
2022-12-21 |
Will this camera work without internet or cell service? |
2023-03-22 |
Yes; just be sure to order a SD Card as well. Worth knowing as well you will not be able to watch live obviously. This is what I’ve done with mine and construction when there’s no Internet yet works great no worries. |
Matthew |
2023-03-22 |
how can i view vidios in full screen |
2023-04-13 |
All I do is turn my phone from portrait (straight up and down) to landscape(sideways). I'm guessing that's what you want. |
Frank… |
2023-04-14 |
how can i view vidios in full screen |
2023-04-13 |
So, you have to use the rotate sign in the app viewing screen (tap little square to right of screen display) mode. |
Amazon Customer |
2023-04-14 |
This product does have a built-in battery even though it's solar. my question is where can you buy an extra battery? links please! |
2023-03-02 |
it does have an internal storage battery. the solar panel is used to maintain battery power. it should be noted that you should fully charge unit with usb, before setup and use. for a replacement contact mfg. |
carl the browser |
2023-03-05 |
can you add multiple cams and how many? Thanks |
2023-02-27 |
You sure can! After purchase can get another one sent as a gift and it's much cooler 😎 |
Christopher Smith |
2023-03-05 |
Graban 24/7 con la memoria ? |
2023-06-15 |
Video could not be loaded
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Sandra m montano |
2023-06-16 |
Graban 24/7 con la memoria ? |
2023-06-15 |
Si, con tarjeta de memoria. Excelente cámara. |
Osjoel |
2023-06-16 |
Graban 24/7 con la memoria ? |
2023-06-15 |
No lo e intentado, pero creo que solo graba cuando detecta movimientos con la memoria |
Anuar |
2023-06-18 |
Will these cameras support 256gb micro sd cards? |
2023-06-08 |
I know it supports an sad card but I’m not sure if it’s a 256gb |
Keith Butler |
2023-06-11 |
How do you turn the light off? Step by step please. |
2023-01-31 |
Just tap on the video where you place the camera, then you'll see the light bulb there, just click on that one, if it turns green that means it's on, then just click it again and it will turn off. Just test it during night time, you'll see better.. |
Anonymous |
2023-01-31 |
Does this support wpa2 security? I cannot get it to connect unless I remove the security. |
2023-03-05 |
Try using a WPA2/WPA mixed mode and make sure you use a 2GHz wifi. |
J.R. |
2023-03-19 |
How do you set recording time theres no am or pm i want to set 24 hr setting i did 6 to 6pm how do you set please |
2023-02-15 |
I never touched those settings. Mine is always recording and when the SD card gets full, it will write over to keep recording. |
Dennis Vogel |
2023-02-22 |
donde yo vivo no hay internet, puedo dejar la camara prendida con la tarjeta sd y graba asi o tiene que tener internet?? |
2023-02-01 |
Yo la tengo con internet |
Ana |
2023-02-02 |
Necesita suscribirse con pago en la app? |
2023-04-20 |
1. Open the app
2. Clic the setting icon
3.A window is open, then clic the setting icon again.
4.Clic cluod storages service.
5 select your plan and buy it. |
Selmar |
2023-04-20 |
Necesita suscribirse con pago en la app? |
2023-04-20 |
no , necesitas . |
Vianney vargas |
2023-04-20 |
Necesita suscribirse con pago en la app? |
2023-04-20 |
No |
Juan Pucheta |
2023-04-22 |
Quisiera saber mas de los tipos de memoria de la “nube” y precio en cuánto fluctúa? Tiene una mensualidad la nube o sooo se paga una vez? |
2023-05-19 |
En la aplicación hay una pestaña donde te dan las opciones de almacenamiento en nube, en lo particular no lo uso porque los eventos están en el historial |
Cesar Quiroz |
2023-05-23 |
Tengo la tarjeta Sd en mi cámara: (1) como puedo grabar en mi Sd (2)y luego cómo ver los videos? |
2023-05-23 |
Creo que te refieres a ver los videos de la cámara..? Bien, tienes dos opciones: Retirar la SD y verlos en tu Pc o abrir el panel de control de la cámara (app) y entras al historial de eventos. Espero haber ayudado |
Cesar Quiroz |
2023-05-23 |
Can I always leave it plugged to the solar panel or should I unplug it? |
2023-03-28 |
I charged the camera fully before mounting the camera and the solar panel, the solar panel stays connected and is on the edge of my roof, works really well and you can always seethe battery indicator and wifi signal in the app |
Nevie |
2023-03-28 |
Can I always leave it plugged to the solar panel or should I unplug it? |
2023-03-28 |
You can leave it in ever since i bought mine it stayed fully charged and never dies. |
Mary Hernandez |
2023-03-30 |
Can this be used with your windows PC? |
2023-05-02 |
If you can download the app to your desktop it should work. |
Scott Herber |
2023-05-02 |
if I have (3) of these cameras installed on one residence, do I need the phone app installed on my phone (3) times....one for each camera? |
2023-01-15 |
Only one App for several cameras |
Yxguan |
2023-01-16 |
Can you use this with Vicohome secure Cloud? Compatible? |
2023-01-28 |
I would say no. |
Al grissom |
2023-01-28 |
What app does it use? |
2023-04-20 |
It’s called CloudPlus |
Issa |
2023-04-20 |
What app does it use? |
2023-04-20 |
Cloud |
Rc |
2023-04-20 |
What app does it use? |
2023-04-20 |
Cloud plus |
Catrina Tucker |
2023-04-21 |
How do you change wifi? I need to chnagenfrom one to another. |
2023-06-17 |
Try redownloading the app and setting up again |
Nikki |
2023-06-17 |
How do you change wifi? I need to chnagenfrom one to another. |
2023-06-17 |
Hard reset with the button directly on the camera. |
Not your Neuro-Typical family |
2023-06-17 |
How do you change wifi? I need to chnagenfrom one to another. |
2023-06-17 |
The only way I see to reset the Wi-Fi is to delete the camera and reinstall it.😳 The company should add it to the app and also make it possible to turn it off when not needed. |
chad |
2023-06-17 |
How to know when it's fully charged? |
2023-06-07 |
After sundown the percent charge is shown on the app. During the day the app shows it is charging. |
KINNEY |
2023-06-07 |
How to know when it's fully charged? |
2023-06-07 |
In the app, under settings. Tells you the battery status |
Alan |
2023-06-07 |
How to know when it's fully charged? |
2023-06-07 |
The app that you use to operate the cam
Ray from your phone also shows the battery life. |
s-stewart |
2023-06-07 |
How to know when it's fully charged? |
2023-06-07 |
On the live view left side, it looks like a battery and shows how full battery is at that time. On right shows wifi percent. |
Kim Hagen-Foster |
2023-06-07 |
How to know when it's fully charged? |
2023-06-07 |
You can look on the app on the battery life |
WILLIS HARRIS |
2023-06-07 |
Que app usa la camara ? |
2023-02-01 |
CloudPlus from |
Amazon Customer |
2023-02-01 |
Que app usa la camara ? |
2023-02-01 |
CloudPlus |
José |
2023-02-01 |
Can this device send an email notification for an alarm? Also, can the stored images be viewed remotely? |
2023-02-14 |
Yes it sure can send notifications to email and cell phone also pictures as well.. I love it |
I absolutely love my camera, i… |
2023-02-14 |
Can this device send an email notification for an alarm? Also, can the stored images be viewed remotely? |
2023-02-14 |
It sent you notification when someone is detected in you can get video if you get a SIM card |
Sabrina Lawrence |
2023-02-14 |
Can this device send an email notification for an alarm? Also, can the stored images be viewed remotely? |
2023-02-14 |
Yes to both. I get notifications at work when there is movement. It also saves images and videos that you can send in a message or email if you need to. |
Dennis Vogel |
2023-02-15 |
How long does it take to receive free camera? |
2023-04-11 |
I wouldn't know. I haven't received it yet. So probably a way to get more 5 star reviews. But the camera is imo worth it. |
Frank… |
2023-04-14 |
Can the app be downloaded on Kindle Fire tablet? |
2023-02-03 |
The app is called O-Kam you can try. If it does not show up on Play Store then you can't. |
Charles |
2023-02-05 |
Is Privacy mode available? |
2023-04-15 |
No |
Amazon Customer |
2023-04-20 |
Why buy a sd card if it won't record on a loop? thats why i got the sd card |
2023-05-26 |
It sounds like you want to have it recording constantly, I don't think this unit fits that purpose. It records short clips when motion is detected. |
Michael Collins |
2023-05-28 |
Tengo que tener alguna membresía mes por mes ? |
2023-06-01 |
Si venden membresia Para que quede los videos guardados por varios dias pero lo que puedes hacer comprate una mini SD card de bastante memoria barata y se la metes a la Camara y con eso se guardan |
Mayerling Marquez |
2023-06-02 |
Tengo que tener alguna membresía mes por mes ? |
2023-06-01 |
No |
Daniel Zamora Carrillo |
2023-06-02 |
Tengo que tener alguna membresía mes por mes ? |
2023-06-01 |
No necesitas suscripciones , funcionan genial tengo un par en mi casa y la verdad hacen su trabajo bien para el precio que tienen |
Luisy |
2023-06-02 |
Tengo que tener alguna membresía mes por mes ? |
2023-06-01 |
No, con la memoria externa es suficiente, claro que una membresia sienpre desbloquea mas características. |
Jose a. |
2023-06-05 |
Tengo que tener alguna membresía mes por mes ? |
2023-06-01 |
No lo pagas por la aplicación 299 mensual se queda grabado en la nube |
Jesus i Delgado Arroy |
2023-06-06 |
How do you check the battery charge? under settings/battery management, it says power supply mode is battery & that it's charging, but not %. |
2023-04-25 |
When you go into the app. And select whichever camera you're trying to view. Once it's in the live setting it will show you the percentage at the bottom of the screen. if you have your solar panel in a perfect spot where it gets direct sunlight. Your camera will always be fully charged.
If you haven't set the camera up just yet. It's best to make sure it's fully charged before installing outside. |
Sherri Parkman |
2023-04-25 |
Tengo problemas al programar las camaras ya que dice que no se encuentrany tengo interned 2.4gbz como me pudieran ayudar. Gracias |
2023-04-29 |
Tienes que descargar la app que se llama CloudPlus.Y crear una cuenta en la misma app.
No importa si el internet no es muy rápido. |
Yolennis B.C |
2023-04-29 |
Tengo problemas al programar las camaras ya que dice que no se encuentrany tengo interned 2.4gbz como me pudieran ayudar. Gracias |
2023-04-29 |
Mira aún no la instalo x que me la voy a llevar a Guadalajara |
Arturo Gomez |
2023-04-29 |
I want to purchase the basic cloud storage for the annual price of $19.99, but i cannot change the pay method. is pay pal the only acceptable method? |
2023-04-10 |
I did the SD chip, why not call amazon reps they are all so helpful. |
Shamanta H. |
2023-04-10 |
Cómo hacer que la cámara también grabe los carros? Necesito grabar cualquier movimiento. |
2023-03-23 |
Hola, hay 2 maneras de hacerlo :
1. Atravez del servicio de almacenamiento en la nube, lo adquieres en la app.
2. atravez de una SD card.
Si elijes algun plan en la nube hay diferentes tipos de planes, y si elijes una SD , puedes adquirir una aqui mismo en Amazon. |
Selmar |
2023-03-23 |
Does this work with Cloud plus or just cloud edge? |
2023-04-29 |
Cloud Plus. They have been very messed up since last 2 updates though. They won't record the events you NEED recorded. They will only record when you press the record button on the app. |
Michans |
2023-04-29 |
Does this work with Cloud plus or just cloud edge? |
2023-04-29 |
Cloud plus |
Ben T. |
2023-04-30 |
Does anyone know why it takes so long to recharge the batteries on this camera using solar panel |
2023-04-17 |
I have four of these cameras and they all seem to charge fine via the solar panel. I'm sure you've already considered this but are they cloudy days? Do you have the solar panels in a good position to receive sunlight? The other thing I did was prior to installing them I actually used the included charge cord and charged each camera before putting them up. Hope that helps |
Jodie Davidson |
2023-04-19 |
What cable kind is it? Usb-c? |
2023-05-18 |
Hi, item comes with cable. |
Amazon Customer |
2023-05-19 |
Can this be used with wifi 6? |
2023-03-26 |
I’m not sure about wi-fi 6.
My wi-fi is 2.4 and 5 and I’ve never had an issue with service. |
Leslie Foster |
2023-03-26 |
Can this be used with wifi 6? |
2023-03-26 |
No it can't |
jenn landeros |
2023-03-26 |
Can this be used with wifi 6? |
2023-03-26 |
Wr could not get ours to hook up consistently to our wifi and we have 5g and 6g. Returned it |
kometrider |
2023-03-27 |
Can this be used with wifi 6? |
2023-03-26 |
Wi-Fi 6g? No, but if you have a multi use router you can switch it to 2-3g for it to work. |
Marina |
2023-03-27 |
Do have a Phone support phone number |
2023-04-10 |
Cloud plus |
Rc |
2023-04-20 |
how long is the cable ? |
2023-03-07 |
about 6 foot |
Xipo |
2023-03-08 |
how long is the cable ? |
2023-03-07 |
Not sure because we fold it the wire up so it would not dangle down but I love my camera security |
Martha Arnwine |
2023-03-08 |
Can i hard wire it to stay charged? does it use regular usb or type c connection |
2023-05-28 |
Type c. Battery is large capacity. Solar has kept it at 100% even though in a fairly shaded area. I would expect hard wiring would overcharge battery |
KINNEY |
2023-05-28 |
Can i hard wire it to stay charged? does it use regular usb or type c connection |
2023-05-28 |
It comes with a small solar panel with a fairly long lead. If you are mounting in an area where it won't get much sunlight, you could plug USB power into the same input that the solar panel uses, it's a micro USB connection. |
Michael Collins |
2023-05-28 |
Can i hard wire it to stay charged? does it use regular usb or type c connection |
2023-05-28 |
I would say you could hard wire it. Has a type C port, so |
Alan |
2023-05-29 |
Sorry... i should have worded my previous question differently. how do you set it so the light does not come on at night when motion is detected? |
2023-02-01 |
Goto 'settings' - 'alarm management' - 'audio and strobe light' - and make sure 'white light warning' is not checked. |
Terry S. |
2023-02-01 |
Does turning the camera off help the battery charge faster? |
2023-06-07 |
Yes turning it off does make it charge faster like most gadgets |
WILLIS HARRIS |
2023-06-07 |
Installed the camera,love it.but the Sd card will not go in all the way,it’s the right size it clicks what am I doing wrong? |
2023-03-03 |
Try using your finger nail to push it all the way in until it clicks. |
Anthony Wang |
2023-03-03 |
Why does video show up red outside and it works in color fine inside my house. I have it on a overhang on my porch. |
2023-04-11 |
You have to put it in night vidion |
Amazon Customer |
2023-04-20 |
Dors it have zoom? |
2023-02-25 |
this camera does not have zoom per say. you can manipulate and enlarge the view, and pan the view on the device that you use to monitor your events. |
carl the browser |
2023-02-25 |
Dors it have zoom? |
2023-02-25 |
Technically, no, but using the CloudPlus app to view your camera images, you can view full screen and enlarge the image to view specific areas in great detail. As good as a zoom feature. |
Utah Bob |
2023-02-25 |
¿De qué capacidad debe ser la tarjeta SD? |
2023-05-26 |
Graba perfect |
Marlon Mendoza |
2023-05-26 |
¿De qué capacidad debe ser la tarjeta SD? |
2023-05-26 |
Video could not be loaded
|
Yolennis B.C |
2023-05-27 |
Do I need Subscription to monitor only human and animals detection? I don’t need vehicle detection. |
2023-03-07 |
No.. |
ZEUS |
2023-03-09 |
Is there a way to set it to alert with any movement? have it set to max, and it detects motion when my dog is outside, but I don't get a notification |
2023-02-13 |
Lower the camera angle to the ground. Or setup the camera at further distance. |
Jay |
2023-02-13 |
La camara viene cargada? hay que cargarla primero con el cargador electrico y luego poner el panel solar?? |
2023-03-02 |
La cámara viene con al menos un 50% de carga. Lo recomendable es encenderla, asegurarse que se conecta a su wifi y a la aplicación. Luego cargarla con el cable y cuando se encuentre al 100% instalarla con el panel solar. Si el panel solar está instalado adecuadamente, la cámara se mantiene con alto porcentaje de energía. |
Amazon Customer |
2023-03-03 |
Where can I purchase extra battery if this unit's battery only lasts 2yrs ? |
2023-05-24 |
I don't know because I just got the cameras recently. I do thank you because now I know I need to search for batteries before the two years mark. |
Lucy Cruz Vitaro |
2023-05-24 |
Which app do i use no instructions were included in my box. |
2023-05-19 |
Cloudplus fir android phones |
Bernadette Salgado |
2023-05-19 |
Which app do i use no instructions were included in my box. |
2023-05-19 |
CloudPlus, very easy to connect |
Amazon Customer |
2023-05-19 |
Does this camera offer 24/7 continuous recording? |
2023-05-02 |
No. Is sensor activated. When the camera sees a person, at that time start recording. |
Angel |
2023-05-02 |
Does this camera offer 24/7 continuous recording? |
2023-05-02 |
Not continuous. |
Amazon Customer |
2023-05-02 |
Can i record to my imac computer with my lan? |
2023-01-27 |
Yes you can |
Lisa Hinsley |
2023-01-27 |
Do you sell a ptz cam using same app as the DF220? |
2023-03-16 |
I am do not, I used cloud edge plus app |
Razonable |
2023-03-17 |
Do you sell a ptz cam using same app as the DF220? |
2023-03-16 |
Don't buy this camera it doesn't work. Once the battery goes below 10%, it will never charge again |
jose ruiz |
2023-03-17 |
Se pueden conectar 6 camara a la ves y verlas todas en la misma plataforma? |
2023-06-13 |
No estoy 💯 segura,pero ☝️,estuve revisando la app (CloudPlus) y me da opciones de instalar de 5-6 dispositivos más .Inclusive hasta un timbre inteligente |
Yolennis B.C |
2023-06-13 |
Se pueden conectar 6 camara a la ves y verlas todas en la misma plataforma? |
2023-06-13 |
Se puede |
Freddy |
2023-06-13 |
Se pueden conectar 6 camara a la ves y verlas todas en la misma plataforma? |
2023-06-13 |
Yo tengo dos y funcionen muy bien |
Zuly Santiago |
2023-06-13 |
Se pueden conectar 6 camara a la ves y verlas todas en la misma plataforma? |
2023-06-13 |
No solo 4 se pueden ver en una plataforma |
Jesus i Delgado Arroy |
2023-06-13 |
Baje la aplicacion sigo todos los pasos y no se conecta la camara con la aplicacion dice que no la encontro. |
2023-04-29 |
Estas poniendo El codigo qr que aparece en tu telefono en frente de la Camara Para que lo escanee? |
Mayerling Marquez |
2023-04-29 |
Baje la aplicacion sigo todos los pasos y no se conecta la camara con la aplicacion dice que no la encontro. |
2023-04-29 |
Video could not be loaded
|
Sandra m montano |
2023-04-30 |
Where is this camera made? |
2023-03-08 |
We're all cameras made... China? |
John Bergier |
2023-03-20 |
Does anyone have problems keeping cord cord from solar charger plugged in? |
2023-05-31 |
I have no issues with the cord |
Shirley |
2023-05-31 |
Does anyone have problems keeping cord cord from solar charger plugged in? |
2023-05-31 |
No, haven’t had any problems. Sorry. |
Shannon |
2023-05-31 |
which cellular provider does the included sim work with & will sim(s) from other providers wor |
2023-03-01 |
I have AT&T and have no issues. I would think it would work with any provider. |
Dennis Vogel |
2023-03-02 |
which cellular provider does the included sim work with & will sim(s) from other providers wor |
2023-03-01 |
My provider is T-Mobile and when the product worked I had no problems. BUT DO NOT PURCHASE THIS PRODUCT! I tried 4 different units and ended up getting stuck on the last two because without fail, they all stopped working. The last two failed after the return period was over and the customer service from the seller is non existent. |
DSAmazon user |
2023-03-02 |
Is there a remote control? |
2023-03-29 |
No |
Mary Hernandez |
2023-03-30 |
Can this mounted to brick? |
2023-03-22 |
I would recommend using a tapcon screw and predrilled them with mason bit |
Legit purchase… |
2023-03-22 |
Can this mounted to brick? |
2023-03-22 |
Absolutely; just be sure that you get the proper drill bit as well as anchors that fit the same size of the screws. It’s an extra step, but I don’t see why you couldn’t do it! :) |
Matthew |
2023-03-22 |
Does my phone have to be connected to the same Wi-Fi the cameras are connected to? |
2023-03-19 |
Only when you do the initial setup. After the camera has been configured you can connect to any other wifi in your home/office and it will accesible from the internet, too. |
J.R. |
2023-03-19 |
Does my phone have to be connected to the same Wi-Fi the cameras are connected to? |
2023-03-19 |
Yes |
jenn landeros |
2023-03-20 |
Does my phone have to be connected to the same Wi-Fi the cameras are connected to? |
2023-03-19 |
Do you mean during setup or during normal operation? |
John Bergier |
2023-03-20 |
Does the protection plan work for only 1 camera? Or can i buy 2 cameras and 1 protection plan and the plan work for either camera? |
2023-06-15 |
I am not sure, I did not use the subscription plan with my camera. I have a 128 gig mini memory sd card in in it. Ans the app slows me to store the videos on the sd card which I can access with my phone. |
s-stewart |
2023-06-15 |
Is it possible to turn off event recording so the camera will continuously record? |
2023-03-09 |
I haven't used this option yet but I'll check ok. |
ZEUS |
2023-03-09 |
Is it possible to turn off event recording so the camera will continuously record? |
2023-03-09 |
I am do not I used cloud edge plus app |
Razonable |
2023-03-17 |
will the app for this camera work on my chrome book. thanks so much... |
2023-03-21 |
It works on mine |
jenn landeros |
2023-03-26 |
Alerts-why don't i receive as many alerts for a shared camera as the "owner" of the camera? yesterday, she had 42 alerts and i only got 2. same setti |
2023-02-27 |
This camera is solar, no batteries required. |
Msgagirl… |
2023-03-02 |
Cuanta distancia cubre? |
2023-01-29 |
Bastante x lo menos unos 30 pies o 10mts+ |
ERIC LARA |
2023-01-29 |
Why does camera freeze when checking live and recorded views ? |
2023-01-30 |
Make sure your on a 2.4 ghz wifi and have at min an 85% wifi connection or better. Reposition camera or use a repeater for better strength of signal. |
carl the browser |
2023-02-10 |
How do I get alarm sound notifications on my ipad/iphone |
2023-03-24 |
You set it up thru the app you download that goes with the cam.
Be careful. When the solar panel stops working you’re stuck. They don’t do returns or exchanges after 30 days. |
ThatMissyChick |
2023-03-24 |
Warranty ? Is one year I’m currently having issues with getting the 2nd one to work that I ordered an need assistance please… |
2023-03-26 |
Yes |
jenn landeros |
2023-03-26 |
la camara gira para los lados o es fija |
2023-03-02 |
Fija manual tu la mueves |
Freddy |
2023-03-02 |
la camara gira para los lados o es fija |
2023-03-02 |
No , es una camara fija . |
gerardo ibarra |
2023-03-02 |
la camara gira para los lados o es fija |
2023-03-02 |
Es fija no jira pero muy Buena la recomiendo .. |
Marcela |
2023-03-02 |
la camara gira para los lados o es fija |
2023-03-02 |
Es fija |
José |
2023-03-02 |
la camara gira para los lados o es fija |
2023-03-02 |
Es fija |
Juan Pucheta |
2023-03-02 |
la camara gira para los lados o es fija |
2023-03-02 |
Es fija |
Zuly Santiago |
2023-03-02 |
la camara gira para los lados o es fija |
2023-03-02 |
Este modelo de cámara es fijo y no gira para cambiar el ángulo de visión. |
Amazon Customer |
2023-03-03 |
Why does it disconnect everytime I walk towards the house from it? It’s half an acre, my phone internet stays connected but why won’t the camera? |
2023-06-01 |
The downside of the cameras is weak wifi reception. |
Gregg Campbell |
2023-06-01 |
Does the app support more than one user being able to receive alerts and view the history? |
2023-06-10 |
Yes |
Keith Butler |
2023-06-11 |
Does the app support more than one user being able to receive alerts and view the history? |
2023-06-10 |
Yes it does |
Crystal |
2023-06-11 |
Does it have sound? From the video taken? |
2023-02-05 |
Yes |
L |
2023-02-05 |
Does it have sound? From the video taken? |
2023-02-05 |
Yes |
Charles |
2023-02-05 |
Can you have multiple cameras with the same app? |
2023-02-27 |
Yes |
Rene |
2023-02-27 |
If the cloud is unlimited storage why do all the plans include overwriting of info on the sd card/camera? Makes no sense to this non technical mind |
2022-12-13 |
I didn't get the sd card the picture are on The camras cloud phone app you can safe them or delete them it's your choice |
tammy parrish |
2022-12-21 |
No me deja ver imagenes estaticas ni video grabado en nube si no tengo el movil conectado al wifi. Es algun tipo de ajuste? |
2023-05-14 |
Debe ser de ajuste por que yo no tengo ese problema por el momento. |
Jose a. |
2023-05-17 |
When the camera detects someone with motion detection, it takes a picture instead of recording a video, even though I have the video settings on? Help |
2023-04-05 |
Ive not got mine set up yet but when i do ill see what u mean and try to help. |
Lynn Jones |
2023-04-05 |
When the camera detects someone with motion detection, it takes a picture instead of recording a video, even though I have the video settings on? Help |
2023-04-05 |
I does both. A 6 to 7 second video is recorded(unless you sign up for more, at a price) and a still shot of what triggered it. |
Frank… |
2023-04-06 |
When the camera detects someone with motion detection, it takes a picture instead of recording a video, even though I have the video settings on? Help |
2023-04-05 |
I am using a microSDXC Memory Card and iCloud so it is recording video all the time, when the camera detects someone with motion detection. |
DpAm |
2023-04-06 |
When the camera detects someone with motion detection, it takes a picture instead of recording a video, even though I have the video settings on? Help |
2023-04-05 |
Do you have an sd card in the camera or are you using built in storage? |
Ryan |
2023-04-07 |
Does this camera offer Pan and tilt features? |
2023-03-29 |
No |
Mary Hernandez |
2023-03-30 |
Puedo ver las camaras en vivo desde la aplicacion si no estoy en la casa. Porque no se como hacerlo. Ya las programe. |
2023-05-01 |
Si puedes ver todo en vivo. |
mayra monserrate |
2023-05-01 |