| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Will this camera work with 5g wifi ? | 2023-01-23 | When I got the camera I was reading up on it and it stated it would only work on the 2.4 network but my wifi is the 5 but it is also a dual network provider that I am with after doing my research. So I would say yes but I run on home wifi | Amanda McBride | 2023-01-23 |
| Will this camera work with 5g wifi ? | 2023-01-23 | Yes it does. I have 5G. | john szuberla | 2023-01-23 |
| Does it camera itself rotate and moves when motion is detected? | 2023-06-07 | No it does not. | Amazon Customer | 2023-06-07 |
| Does it camera itself rotate and moves when motion is detected? | 2023-06-07 | Not motorized. But good field of view | Matthew Songer | 2023-06-07 |
| Does it camera itself rotate and moves when motion is detected? | 2023-06-07 | The camera does not move. It covers a nice wide area & can be set for human or human & pet motion | tina | 2023-06-07 |
| Does it camera itself rotate and moves when motion is detected? | 2023-06-07 | No it doesn't move | Louvenia Brown | 2023-06-09 |
| Does it camera itself rotate and moves when motion is detected? | 2023-06-07 | No | jenise | 2023-06-12 |
| How do you know when battery is fully charged ? | 2023-03-12 | Red light works witch means the battery is charging, when fully charged there's a Blue 🔵 light that is supposed to light up, it was returned for that reason and other problems. There is no way you will know the battery is a 100% charged. | Wolfneck1313 | 2023-03-12 |
| How do you know when battery is fully charged ? | 2023-03-12 | Check you app. Settings then battery management tab. | JW | 2023-03-12 |
| Will it work without a wifi connection/ connect directly to my phone? i'm looking to use this in a remote location and record to sd. | 2023-04-16 | No it has to have Wi-Fi and will only work with the 2.4 Wi-Fi only. | michael | 2023-04-16 |
| Will it work without a wifi connection/ connect directly to my phone? i'm looking to use this in a remote location and record to sd. | 2023-04-16 | Nope, unfortunately it requires a wifi connection. | Frank the Tank | 2023-04-16 |
| Can it Work with Bluetooth | 2023-01-07 | Yes | Susann | 2023-01-19 |
| Does this camera have a motion detector sleep mode? | 2023-02-13 | Yes | Susann | 2023-02-13 |
| Is the Anran app easy to use? Any issues with the app? | 2023-02-25 | The app is so easy to use and I love it | Susann | 2023-02-25 |
| Is the Anran app easy to use? Any issues with the app? | 2023-02-25 | with the application there is no problem, only that the siren is not automatically one has to make it sound when there is movement | rene suarez | 2023-02-26 |
| Is the Anran app easy to use? Any issues with the app? | 2023-02-25 | It's simple to use, the only issue I've had was that I have to keep signing in. | Kenya Morris-Garnett | 2023-02-28 |
| How much is it annually for service? | 2023-02-01 | Not sure the cloud service is 4.99 a mth per unit | Rj | 2023-02-01 |
| How much is it annually for service? | 2023-02-01 | There is no fee | Susann | 2023-02-02 |
| Has anyone used a gutter mount to mount this camera? If so, which one did you use? | 2023-03-12 | I used the one that came with camera | Susann | 2023-03-26 |
| What can it do with alexa? Can you view video clips recorded to SD, or just live view? | 2023-01-19 | Yes | Susann | 2023-02-02 |
| Use without wifi (direct connection to phone or stand-alone using sd card? frant the tank says "nope" but the escanu (similar to anran) does do it. | 2023-04-16 | Wifi and SD cards | Rj | 2023-06-06 |
| How do I view more than one camera at the same time on one screen? I have two cameras but can only view one at a time. | 2023-04-09 | At the top of the upper right screen you'll see a icon with 4 small squares. That should do it. This will not work if you don't place all the cameras under one location, such as, my home, or the address your viewing for more than 1 property | M. T. | 2023-04-11 |
| Where do I find the sleep mode in the app? I only want to use the motion detection at night. | 2023-02-13 | I never used a sleep mode | Susann | 2023-02-25 |
| Where do I find the sleep mode in the app? I only want to use the motion detection at night. | 2023-02-13 | No sleep mode, but the camera's work on motion detection, easy to erase recordings. | Harry | 2023-02-26 |
| Is the Anran app free to use? | 2023-02-26 | It's free to use and so far has been a great system. They will want you to buy a $30 cloud service for each camera, but I bought a chip for each one and am satisfied. | Harry | 2023-02-26 |
| Can you turn off the light so it never comes on? Even when motion | 2023-06-16 | Motion sensor detection off, swipe to Auto warning strobe light off. You should be able to use the motion detection without the light coming on. | Wolfneck1313 | 2023-06-16 |
| Can you turn off the light so it never comes on? Even when motion | 2023-06-16 | Yes | Chris Patterson | 2023-06-19 |
| Is a solar panel needed or does it stay well charged between chargings? In other words, should I buy a solar panel? | 2023-02-26 | It keeps a good charge. | Kenya Morris-Garnett | 2023-02-28 |
| Can the camera be left on continuous stream or is it only activated with motion? | 2023-02-28 | Hi, the camera is only activated by motion but you can use the app to view it live for as long as you want. There are also settings for the length of the video recording when it's activated by someone moving in front of the camera. | Alison | 2023-02-28 |
| Can the camera be left on continuous stream or is it only activated with motion? | 2023-02-28 | It seems to only pick up motion. | Brandy | 2023-02-28 |
| Can the camera be left on continuous stream or is it only activated with motion? | 2023-02-28 | Motion | Veronica Daniels | 2023-02-28 |
| Why lie? This device doesn't connect to 5g? | 2023-06-08 | My phone is 5g?, That makes my camera 5g | Wolfneck1313 | 2023-06-16 |
| Can solar panel be connected to this camera? | 2023-04-10 | Yes. They are great for the outdoor cameras. | M. T. | 2023-04-11 |
| Como se carga la batería, trae panel solar | 2023-01-08 | No trae panel solar. Tienes que cargarlo con un cable y en conector | Pablo R. | 2023-01-08 |
| Como se carga la batería, trae panel solar | 2023-01-08 | Se carga con corriente pero dura mucho la carga | Maria | 2023-01-09 |
| How does this camera work with Google? | 2023-04-15 | It's works with both its and android | Chris Patterson | 2023-06-19 |
| Does the camera continue to record after motion is detected? Does it move to follow motion? | 2023-02-25 | It doesn't move , but it will record if there is someone in front of it | Susann | 2023-02-25 |
| Does the camera continue to record after motion is detected? Does it move to follow motion? | 2023-02-25 | I item does work as it say, and answer is yes, yes it does moved and follow you | Trevor L. | 2023-02-28 |
| Does anyone else have a problem with their cameras frequently going offline ? I have two and half the time one of them always seems to not be working. | 2023-03-16 | Mine does but I turn down the detection | Susann | 2023-03-26 |
| How do I get my camera you sense motion of vehicles? It only detects human movement with both the humanoid detection on and off. | 2023-01-24 | Go into the motion settings and turn off humanoid detection and it will pick up everything that moves | Kenya Morris-Garnett | 2023-02-05 |
| Does the camera have an alert to let you know the battery needs to be recharged? | 2023-02-05 | Yes | Kenya Morris-Garnett | 2023-02-05 |
| Dies this camera usa micro sd card for memory? | 2023-03-17 | Yes | Susann | 2023-03-26 |
| Will this camera work with 5g wifi ? | 2023-01-12 | It works on my 5g phone, hope that helps you . | willie | 2023-01-12 |
| Which app can i use to connect the camera?can i connect this camera with arcctv app? and is the camera compatible with nvr or dvr? | 2023-03-17 | Sorry to tell you, I tried every app customer support and tech support to me to and it still didn’t work. I returned mine and got a refund. | Breanna Harris | 2023-03-17 |
| Which app can i use to connect the camera?can i connect this camera with arcctv app? and is the camera compatible with nvr or dvr? | 2023-03-17 | Hello，The APP you can use is ANRAN, in the center of the QR codes on page 03 you will see an apple for use with your Apple phone. The other QR code with arrow is for Android phones. A QR code will come up on your phones screen that you will need to hold in front of the installed camera to complete your installation. It cann not connect arcctv app , and it can not compatible with nvr or dvr. | Johnson Liu | 2023-03-20 |
| Do I need to take it down to recharge it? | 2022-12-23 | Yes it better to take it down I take mine down about every 3 weeks to charge it still be around 50% good battery life. | willie | 2023-01-12 |
| How many cameras can you have on the app? | 2023-02-26 | I've got 4, but I don't know how many more you can add. | Harry | 2023-02-26 |
| doess this camera work with T Mobile 5g gateway? Or any 5g? | 2023-05-01 | It works from Wi-Fi no particular brand | tina | 2023-06-07 |
| Does this camera have continuous recording ? | 2023-03-16 | Yes they do. Their cloud storage is great, but know you will have to pay for each camera. | M. T. | 2023-04-11 |
| What commands to use with Alexa? | 2023-04-10 | You have to set each camera up with a name instead of the genetic number assigned to it. Once done you can connect your Alexa, and view, move your cameras. Hope this helps! | M. T. | 2023-04-11 |
| How easy is it to hook up to wifi? | 2023-03-31 | Easy and works well just follow instructions and use your smart phone to scan the QR code and there yah go! | Stephen Wirsig | 2023-03-31 |
| How easy is it to hook up to wifi? | 2023-03-31 | There is nothing hard to hook up to the internet, answer. (NO)it was not. , It holds a great connection. I plan on purchasing a second and third camera, O just in case anyone wants to know I've had the camera for over a week and the battery is working great and still fully charged, five Stars all the way. | Wolfneck1313 | 2023-03-31 |
| Can someone please confirm how many camera can be installed on the app. Can it hold 8 devices at once? | 2023-06-06 | Yes I have 8 of them going | Rj | 2023-06-06 |
| Does it come with everything for installation? | 2023-02-26 | Yes. Very easy to install | Veronica Daniels | 2023-02-28 |
| Funciona con 220 woltios?? | 2023-04-18 | No, es un dispositivo 110 de voltaje | Didier Vargas | 2023-04-18 |
| Funciona con 220 woltios?? | 2023-04-18 | Realmente no tengo idea si funciona con 220. Ya que yo las tengo conectadas a un panel solar que compré aquí mismo en Amazon. Una buena opción | Monico Ruiz | 2023-04-19 |
| Funciona con 220 woltios?? | 2023-04-18 | Es para 110 | Osvaldo Perez | 2023-04-19 |