| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Is there a way to make the sound volume to off as a default? It is the icon under the live view. Each time tapping to stream live, the volume is on. | 2023-03-08 | Yes, you can turn the sound off. There's a record option. There's also an event option without selecting record. That plays back humans and animals. There's also a talk option. You can talk to people by your own choice. Hope this helps. | A.S | 2023-03-08 |
| Is there a way to make the sound volume to off as a default? It is the icon under the live view. Each time tapping to stream live, the volume is on. | 2023-03-08 | When you touch the camera's icon you should have a microphone icon so you can turn it on or off that's the way mine is.. | Amazon Customer | 2023-03-09 |
| Is there a way to make the sound volume to off as a default? It is the icon under the live view. Each time tapping to stream live, the volume is on. | 2023-03-08 | I am so sorry. You need to turn it off every time. | WUUK Labs (US) | 2023-03-14 |
| Is it multiple view? | 2023-04-10 | No | David Piehowski | 2023-04-10 |
| Is it multiple view? | 2023-04-10 | no, its single view but very wide view. | Doug | 2023-04-10 |
| Is it multiple view? | 2023-04-10 | Each camera has a view. You can add up to 4 cameras to the system | Michael NOLA | 2023-04-10 |
| Is it multiple view? | 2023-04-10 | No, it is one view with a 135° wide angle. The package comes with one base station and 2 security cameras. Up to 8 WUUK wireless outdoor security cameras or doorbell cameras can be paired to one base station. You could build a complete home security system for your home. | WUUK Labs (US) | 2023-04-11 |
| Is it multiple view? | 2023-04-10 | No just one view per camera | Ms. Lisa | 2023-04-11 |
| Anyone have the issue of the internal sd card or storage breaking down? can a new sd card be inserted if so? | 2023-02-28 | Thank you for your question. SD card is not supported in this outdoor wireless camera. If you have any problem with the storage, please Email us at Hello@wuuklabs.com or Call us at +1 (415) 881- 5715 You can also reach us by visiting wuuklabs.com or through Facebook@Wuuklabs | WUUK Labs (US) | 2023-03-01 |
| What is the width, length and depth of the item? It is not clear from the description | 2023-01-23 | The doorbell itself is approximately 5.5” long, 2.5” wide and 1.25” deep. | K. Rothen | 2023-01-23 |
| What is the width, length and depth of the item? It is not clear from the description | 2023-01-23 | It’s probably five to six inches long inch and a half in depth and roughly inch and a half wide. | Chase | 2023-01-23 |
| What is the width, length and depth of the item? It is not clear from the description | 2023-01-23 | The WUUK doorbell camera wireless is u200e2 inches wide, 1.22 inches deep, and 5.7 inches long. | WUUK Labs (US) | 2023-01-29 |
| Does the app store recordings for a certain period of time? does it store in both the app and on the hard drive? or just one or the other each time? | 2023-02-21 | EACH OCCURRENCE IS RECORDED AND SAVED | M | 2023-02-21 |
| Does the app store recordings for a certain period of time? does it store in both the app and on the hard drive? or just one or the other each time? | 2023-02-21 | I dont know how to tell the difference. I know it does record, without a subscription or a fee . But when i hit play i have no idea if its from the app or the hard drive. WUUk would probably know. My guess is the drive. | Daniel H. | 2023-02-21 |
| Does the app store recordings for a certain period of time? does it store in both the app and on the hard drive? or just one or the other each time? | 2023-02-21 | I will store the videos on the app. You can download the videos onto your phone and it's yours for as long as you want to keep it. | CO | 2023-02-21 |
| Does the app store recordings for a certain period of time? does it store in both the app and on the hard drive? or just one or the other each time? | 2023-02-21 | The outdoor security camera system includes a base station with 32G local storage, and all videos will be saved onto the base without the monthly fee. And you can check and view the recorded videos on the app anytime. Once the storage reaches full, the old videos will be overwritten. | WUUK Labs (US) | 2023-02-22 |
| Can the Base/Cameras function on a wifi network that is sometimes isolated (disconected from the interent/world wide web)? | 2023-01-08 | In my experience, if I lose internet, the base does not work. It needs to be connected. | Just me | 2023-01-08 |
| Can the Base/Cameras function on a wifi network that is sometimes isolated (disconected from the interent/world wide web)? | 2023-01-08 | Must be connected to work | Mark Franscot | 2023-01-08 |
| Can the Base/Cameras function on a wifi network that is sometimes isolated (disconected from the interent/world wide web)? | 2023-01-08 | The WUUK base station and wireless outdoor camera need to be connected to the Internet to work. They will stop working of the Internet is isolated. | WUUK Labs (US) | 2023-01-09 |
| Can the Base/Cameras function on a wifi network that is sometimes isolated (disconected from the interent/world wide web)? | 2023-01-08 | I'm not sure.. if my internet gets disconnected I lose my wifi and the camera's stop working. they work with wifi so I would think they will work as long as you have wifi.. I hope this helps you.. | Amazon Customer | 2023-01-09 |
| How is the sound quality? Can it pick up people talking? | 2023-04-15 | The sound is good, I can ease drop on the kids while they are playing and hear them well…🤣 | Jennifer | 2023-04-15 |
| How is the sound quality? Can it pick up people talking? | 2023-04-15 | Sound quality is good. Picks up voices, dogs parking and traffic noise. Turn your device sound up to hear better | Bob | 2023-04-15 |
| How is the sound quality? Can it pick up people talking? | 2023-04-15 | The sound quality is impressive! Yes, it picks up people talking. I can even hear dogs barking, cars driving by, birds chirping, etc. Between the sound quality and the 2k video, I've been very happy with these cameras. | Gary | 2023-04-15 |
| How is the sound quality? Can it pick up people talking? | 2023-04-15 | The Wuuk Cameras do pick up sound well . I have tested them for that and if the source is near it can be understood. | Bruce | 2023-04-15 |
| Is this an ip camera that can be configured with dahua smart pss software? | 2022-12-08 | Sorry, this IP camera can't be configured with dahua smart pss software. | WUUK Labs (US) | 2022-12-09 |
| This would be a deal breaker for me. Can the time display on videos and live view be changed to the 12-hour format (not military time)? | 2023-03-08 | I don’t see a place to change the timestamp, but you could contact customer service. | Jerry Baker | 2023-03-08 |
| This would be a deal breaker for me. Can the time display on videos and live view be changed to the 12-hour format (not military time)? | 2023-03-08 | I asked the same question and she said she would bring up with team. | Bob | 2023-03-09 |
| This would be a deal breaker for me. Can the time display on videos and live view be changed to the 12-hour format (not military time)? | 2023-03-08 | Mine is on regular time not military time. It came that way, I didnt change anything. | Triciatx | 2023-03-09 |
| This would be a deal breaker for me. Can the time display on videos and live view be changed to the 12-hour format (not military time)? | 2023-03-08 | Thank you for your question. The time-format option will be added soon in the APP, and our tech team is working on it. When this function is available, we will explain it in the APP update log. | WUUK Labs (US) | 2023-03-10 |
| Can you add additional cameras to this system seeing how it only comes with two cameras | 2023-06-15 | Yes, you can add more devices | James D | 2023-06-15 |
| Can you add additional cameras to this system seeing how it only comes with two cameras | 2023-06-15 | Yes - I have 4 currently hooked up to the same system | Dave C | 2023-06-15 |
| Can you add additional cameras to this system seeing how it only comes with two cameras | 2023-06-15 | Yes. | The mrs. | 2023-06-15 |
| Will the cameras run on 5K wifi? | 2023-02-22 | Thank you for your asking. Do you mean the 5g wifi? You have to connect the base station to the router via the provided Ethernet cable to connect the base station to the Internet for the 1st pairing. After the setup, go to the base station's settings, tap Connection mode, and follow the onscreen instructions to switch to wireless mode. Then it can be connected to 4G wifi. 5G WiFi is not supported. | WUUK Labs (US) | 2023-02-22 |
| Will the cameras run on 5K wifi? | 2023-02-22 | Unfortunately no only 2.4 | Pedro | 2023-02-22 |
| Do you guys sell the stations power supply? My power supply broke | 2023-03-07 | For this question, please Email us at Hello@wuuklabs.com or Call us at +1 (415) 881- 5715 You can also reach us by visiting wuuklabs.com or through Facebook@Wuuklabs | WUUK Labs (US) | 2023-03-07 |
| Can you purchase an extender to place cameras further from home base. I want to watch my animals , their pens are a good 60 to 100 feet from house? | 2023-06-11 | I have a similar situation. I currently use an extender to access my cameras near my wife’s “She Shed” and my shed. Maybe around 100 feet from my router. You just need to make sure you connect at 2.4 Wi-Fi speed instead of using 5.0. Also the extender should have the exact same name and password as your main router. I basically just use an old router as my extender but you can probably buy a more powerful stand alone extender that is stronger than mine. Love my WUUK system! | Ponghi77 | 2023-06-11 |
| Can you purchase an extender to place cameras further from home base. I want to watch my animals , their pens are a good 60 to 100 feet from house? | 2023-06-11 | No. The base is the extender. You would need to have a network connection out there | JLG | 2023-06-11 |
| Can you purchase an extender to place cameras further from home base. I want to watch my animals , their pens are a good 60 to 100 feet from house? | 2023-06-11 | My animal cameras are at least that far from the base and I get pretty good results. | Cotton | 2023-06-11 |
| Can this video doorbell be used with 5g Wi-Fi? | 2023-01-29 | It works with mine. Only thing is this is a one way microphone You have to turn on to talk amd turn it off for them to talk back to you. It is not a dual plex. | Gomez… | 2023-01-29 |
| Can this video doorbell be used with 5g Wi-Fi? | 2023-01-29 | I am sorry to say, I really don’t know. Never tried it on a 5 G, but for sure I can say it works very well on a 2.4 g | Mykens | 2023-01-29 |
| Can this video doorbell be used with 5g Wi-Fi? | 2023-01-29 | The WUUK Doorbell Camera is only compatible with 2.4G WiFi. It is not compatible with 5G. | WUUK Labs (US) | 2023-01-30 |
| can i plug the base to 220v ? | 2023-01-16 | It’s just a standard plug. Just requires a normal outlet | Chase | 2023-01-16 |
| can i plug the base to 220v ? | 2023-01-16 | If you are in Europe you should get a 220 version or adaptor. The transformer for 110 vac will burn up and possibly cause a fire. Call the company or email them regarding your question. Since this company deals internally, they have the proper adaptor/ power module. | Herbert Smit | 2023-01-16 |
| can i plug the base to 220v ? | 2023-01-16 | No, check the requirements for voltage for your doorbell voltage. I had to replace my transformer to output of 9-16 dc volts. | Gary C. | 2023-01-25 |
| Can I plug these into an electrical outlet for reliable power? | 2023-01-30 | Yes, you can. We have launched WUUK Certified solar panels, taking into account the needs of our customers. It will provide continuous external power for your outdoor wireless cameras. Please click it here: https://www.amazon.com/Cameras-Security-Wireless-WUUK-Compatible/dp/B0BNVGJLTB | WUUK Labs (US) | 2023-01-31 |
| What is the field of view? 110 degrees? 135 degrees? 160 degrees? 180 degrees? Thank you. | 2023-06-21 | it appears to be about 180 degrees | Doug | 2023-06-21 |
| What is the field of view? 110 degrees? 135 degrees? 160 degrees? 180 degrees? Thank you. | 2023-06-21 | Should be 135 degrees. | Ponghi77 | 2023-06-21 |
| What is the field of view? 110 degrees? 135 degrees? 160 degrees? 180 degrees? Thank you. | 2023-06-21 | It is a 180° view. A little distorted at the edges like a fisheye lens. | Awesomer | 2023-06-21 |
| Pan and tilt? can you manipulate "pan and tilt" angles from the app? | 2023-03-26 | No. This is a stationary camera, and has a great wide angle. | The mrs. | 2023-03-26 |
| Pan and tilt? can you manipulate "pan and tilt" angles from the app? | 2023-03-26 | No | Daniel H. | 2023-03-26 |
| Pan and tilt? can you manipulate "pan and tilt" angles from the app? | 2023-03-26 | No I don’t believe so! | Triciatx | 2023-03-27 |
| Pan and tilt? can you manipulate "pan and tilt" angles from the app? | 2023-03-26 | The Wuuk 2 camaras I have are set in a fixed position and cannot be moved by remote control. | Bruce | 2023-03-27 |
| Pan and tilt? can you manipulate "pan and tilt" angles from the app? | 2023-03-26 | Yes. The app allows for up/down & left/right. | Ponghi77 | 2023-03-27 |
| Pan and tilt? can you manipulate "pan and tilt" angles from the app? | 2023-03-26 | No, this outdoor camera wireless is fixed. With a wide coverage view of 135°, you will not miss any events. Don't worry. | WUUK Labs (US) | 2023-03-27 |
| Pan and tilt? can you manipulate "pan and tilt" angles from the app? | 2023-03-26 | No. You can only adjust sensitivity field. Video quality is excellent. | David Piehowski | 2023-03-27 |
| Do you need a separate solar panel for each camera or can you charge two cameras with one solar panel? | 2023-02-07 | Ours charge with a usb. | Susan G | 2023-02-07 |
| Do you need a separate solar panel for each camera or can you charge two cameras with one solar panel? | 2023-02-07 | Thank you for your question. You need a separate solar panel for each outdoor camera because there is only one type-C port on each solar panel. | WUUK Labs (US) | 2023-02-08 |
| The pictures of people are rather dark and I cannot see their faces well, how do I correct that? | 2023-01-24 | Once you have everything set up and placed where you'd like connect the cameras to the power base then go into settings and fix the brightness or other necessary option to fix your view | Jenny Burdett | 2023-01-29 |
| Is the wireless connection from the Base Station to the Cameras Encrypted? | 2022-12-31 | Yes, it is. All privacy data and videos are stored locally in the base station with data encryption. | WUUK Labs (US) | 2022-12-31 |
| can you share the camera with another family member? | 2023-01-08 | Yes you can have another person on your app | Ks girl | 2023-01-08 |
| can you share the camera with another family member? | 2023-01-08 | Yes, you can share the camera with up to 10 users on the WUUK App. | WUUK Labs (US) | 2023-01-09 |
| Is this Door bell and camera 5g compatable? | 2023-01-29 | No, it is only compatible with 4G WiFi. | WUUK Labs (US) | 2023-01-30 |
| Is this Door bell and camera 5g compatable? | 2023-01-29 | It works with WiFi not Cellphone. They are incompatible standards. | Charles Bell | 2023-01-30 |
| Do these work with a reliable pc software so I can view/control using my pc? If not, let me know when you wake up and create this irreplaceble option | 2023-01-30 | We currently only have the APP for the phone side. If you want to view the recorded videos on a PC, you need to download them and transport them to your PC. Our technicians are working hard to develop the APP on the PC side. Please stay tuned. | WUUK Labs (US) | 2023-01-31 |
| I have 3 cameras now but no charging cable. How do I get my jands on one & what cable works? | 2023-02-24 | I used a cell phone cable it has the same end as my old phone. Hope this helps.. | Amazon Customer | 2023-02-24 |
| I have 3 cameras now but no charging cable. How do I get my jands on one & what cable works? | 2023-02-24 | I am so sorry about that. There is no charging cable in the Add-on wireless cam pro. For this problem, please contact WUUK customer service and tell us more details. We will do our best to help you. Email us at Hello@wuuklabs.com or Call us at +1 (415) 881- 5715 You can also reach us by visiting wuuklabs.com or through Facebook@Wuuklabs | WUUK Labs (US) | 2023-02-24 |
| Cloud service not available? | 2023-04-10 | No, it is not available now. We are working on it. Stay tuned. | WUUK Labs (US) | 2023-04-11 |
| If the home power is interrupted will the base station recover and reconnect cameras and door bell once the home power comes back? | 2023-01-23 | Yes. Power disruptions have never caused a problem with reconnect. I also have to power on and off my router occasionally. The unit has always reconnected without issues. Highly recommend WUUK. | Ponghi77 | 2023-01-23 |
| If the home power is interrupted will the base station recover and reconnect cameras and door bell once the home power comes back? | 2023-01-23 | I personally haven't run into this issue yet but I assume it would. | The mrs. | 2023-01-23 |
| If the home power is interrupted will the base station recover and reconnect cameras and door bell once the home power comes back? | 2023-01-23 | Yes it will. | Stephen Cromer | 2023-01-23 |
| If the home power is interrupted will the base station recover and reconnect cameras and door bell once the home power comes back? | 2023-01-23 | In my experience, yes, base station will recover and cameras will work. | Just me | 2023-01-24 |
| If the home power is interrupted will the base station recover and reconnect cameras and door bell once the home power comes back? | 2023-01-23 | I believe your Wuuk cameras should recover after a power failure, mine do. | Bruce | 2023-01-26 |
| If the home power is interrupted will the base station recover and reconnect cameras and door bell once the home power comes back? | 2023-01-23 | Yes, it will reconnect once the home power comes back. | WUUK Labs (US) | 2023-01-29 |
| Does it have an app that can work on PC to view remotely? | 2023-01-18 | I use it with ipad | M | 2023-01-18 |
| Does it have an app that can work on PC to view remotely? | 2023-01-18 | We currently only have the APP for the phone side. If you want to view the recorded videos on a PC, you need to download them and transport them to your PC. Our technicians are working hard to develop the APP on the PC side. Please stay tuned. | WUUK Labs (US) | 2023-01-29 |
| Only recorded detection videos are saved on the base, correct? But manual live recordings are not. Can the manual recordings save on the base too? | 2023-03-09 | If "manual live recording" means recording whatever on the Live View via clicking the record button under the Live View window, then, yes, the video will go to the location on the device doing the Live View. In my case, the location is the Photos App on my iPhone or iPad. To me, it is make good sense to save the file on my device, not the base. Because the content must be important or meaningful to me, and I may need a recording duration much longer than 30 seconds. This also save me the trouble to locate and download the recordings from the base to my device. | DY | 2023-03-09 |
| Only recorded detection videos are saved on the base, correct? But manual live recordings are not. Can the manual recordings save on the base too? | 2023-03-09 | Thank you for your question. Unfortunately, manually recorded videos can only be saved on the phone, not the base station. | WUUK Labs (US) | 2023-03-14 |
| There are two separate listings for what appears to be the same two cameras and base, but different prices. Are they different? | 2023-02-28 | I believe they are the same.I would buy at the lower price. | Michael Limon | 2023-02-28 |
| This would be a deal breaker for me. When manual recording during live view, is there an option to save to the SD card/base and not to my phone? | 2023-03-08 | The only way I have been able to save a picture from a Wuuk camara is to my phone. I can then send to my computer. | Bruce | 2023-03-08 |
| This would be a deal breaker for me. When manual recording during live view, is there an option to save to the SD card/base and not to my phone? | 2023-03-08 | Thank you for your asking. The recorded videos are stored at the base station. It's only on your phone after you download a particular video. | WUUK Labs (US) | 2023-03-09 |
| This would be a deal breaker for me. When manual recording during live view, is there an option to save to the SD card/base and not to my phone? | 2023-03-08 | I am so sorry. The manual recording during live view can only be saved automatically on the phone and cannot be stored on the base station. In addition, this camera does not support SD cards. | WUUK Labs (US) | 2023-03-14 |
| The dimensions are listed as 2 x 1.22 x 5.7 inches, but it doesn't specify what is what. What is the width? 2 inches? Or 1.22 inches? | 2023-01-31 | 5.7Lx2Wx1.22D | Jonicorona | 2023-01-31 |
| The dimensions are listed as 2 x 1.22 x 5.7 inches, but it doesn't specify what is what. What is the width? 2 inches? Or 1.22 inches? | 2023-01-31 | 2 inches. | heydi osorio | 2023-01-31 |
| The dimensions are listed as 2 x 1.22 x 5.7 inches, but it doesn't specify what is what. What is the width? 2 inches? Or 1.22 inches? | 2023-01-31 | The width is two inches. The depth is the other. | Chase | 2023-01-31 |
| The dimensions are listed as 2 x 1.22 x 5.7 inches, but it doesn't specify what is what. What is the width? 2 inches? Or 1.22 inches? | 2023-01-31 | 2 inches wide. 1.2 inches deep | Herbert Smit | 2023-01-31 |
| How long is the electrical cord from the base to the wall? | 2023-05-15 | It doesn't required electrical cord to attach. It is total wireless and you can recharge it and use it. | naimuddin qureshi | 2023-05-15 |
| How long is the electrical cord from the base to the wall? | 2023-05-15 | Not long. About two foot. | Melanie Henry | 2023-05-15 |
| How long is the electrical cord from the base to the wall? | 2023-05-15 | The power cord is a bit over four feet. Amazon has many replacements with longer cords. Just be certain the power is a match on the replacement. | Bruce | 2023-05-23 |
| I read somewhere that someone could possibly erase the saved videos by doing a pairing to the camera. Can that happen? | 2023-02-28 | Dear customer, Please don't worry about that. It won't happen. All private data will be encrypted and locally stored at the WUUK Base Station (Event Recordings are retained even if the camera is lost). Only you and the authorized collaborators can check and process these videos. | WUUK Labs (US) | 2023-03-01 |
| What is the compatible wifi speed? | 2023-03-17 | My phone Wi-Fi speed is 70.2 download 21.8 upload. No problems with recordings and playback | Bob | 2023-03-17 |
| What is the compatible wifi speed? | 2023-03-17 | I have 2.4 and 5 GHz WiFi and it works fine on both. My cameras are at least 30’ away. | Awesomer | 2023-03-17 |
| What is the compatible wifi speed? | 2023-03-17 | I currently have LTE Wi-Fi for internet. My speed vary greatly from around 8 mb/ second to maybe 20 mb/ second. I have not had any problem with my units connected. As with any Wi-Fi device you need to be sure you stay within the acceptable range of your signal. I am currently using six of their cameras of all of their types they offer including their doorbell unit. All work well together. Battery life is also very good. | Ponghi77 | 2023-03-18 |
| What is the compatible wifi speed? | 2023-03-17 | WUUK Wireless Cam runs on the 2.4 GHz Wi-Fi generated by the WUUK base station itself. And it's important to note that the actual speed of the camera's connection will also depend on other factors such as the distance between the camera and the base station, any potential interference from other devices, etc. | WUUK Labs (US) | 2023-03-21 |
| Will this unit send a notification to alexa when motion is detected? i need to have an alert sent to my echo show when motion is detected. | 2023-01-04 | Contact Wuuk, they do have replacement items. | Jonicorona | 2023-01-05 |
| What is the approximate maximum distance the cameras can be located from the base unit and still function properly? | 2023-02-18 | In lab tests, which is an ideal clean, open space, the system range can cover up to 300ft. In reality, for example, when used in home or business property, the wireless signal range varies depending on distance, number of walls, the material of obstacles, and 2.4GHz WiFi signal interference. But you can always check the signal status in the WUUK app using Network Diagnosis feature, and move two parts to better adjust the signal for a better performance. | WUUK Labs (US) | 2023-02-20 |
| Can you conect this to your exesting door chime and power the camera with that | 2023-01-29 | Yes either battery or hardwired. | Sheryl A. Dominguez | 2023-01-29 |
| Can you conect this to your exesting door chime and power the camera with that | 2023-01-29 | Yes you can connect your existing doorbell to this if you'd like or it can be set up completely independent like i did. I would assume that you'd still have to charge the camera fger some time but I could be wrong since I do not have an existing doorbell | Jenny Burdett | 2023-01-29 |
| Can you conect this to your exesting door chime and power the camera with that | 2023-01-29 | I am not fully understand the question. If you are asking if the WUUK system is compatible with other security brand products. I think, mos tlikely NOT. I also have some Eufy products. I can NOT make them compatible. If you are asking if the WUUK doorbell could connect to the existing wire for doorbell. The answer is YES. By this way, you will not need to recharge the battery at all. And the necessary accessories for connection come in with the doorbell. About the existing door chime, I have no idea. My WUUK doorbell will activate the chime on the WUUK base and my phone. Using the WUUK app, there are 6 built-in ringtones you can choose on the doorbell for the base, and you can adjust the volume for the chime on the base. I do hope they offer more choices for the chime ringtones. The 6 choices we have now are : Dingdong 1,2,3, Christmas 1,2, and Knock-Knock. All ringtones are 10-second audio clip, and will play again and again, until you take the next action or the visit stops ringing the bell. | DY | 2023-01-29 |
| Can you conect this to your exesting door chime and power the camera with that | 2023-01-29 | Thank you for your question. The WUUK security camera is only compatible with WUUK Base Station. You can connect your WUUK doorbell camera and outdoor camera wireless to WUUK Base Station. The other brands are not compatible. | WUUK Labs (US) | 2023-01-30 |
| Can you conect this to your exesting door chime and power the camera with that | 2023-01-29 | If the voltage on your doorbell line is at least 9 volts dc. You would need to check it with a volt meter. | Gary C. | 2023-01-30 |
| Is it possible to install an outside camera with a permanent USB cable connected to it, thus providing constant external power to the camera? | 2023-01-25 | No USB but you can probably keep it plugged in if you had a power supply close by, not good for the battery thou. | David Pruett | 2023-01-25 |
| Is it possible to install an outside camera with a permanent USB cable connected to it, thus providing constant external power to the camera? | 2023-01-25 | Yes I have my with a solar panel for camera it work great | Pedro | 2023-01-25 |
| Is it possible to install an outside camera with a permanent USB cable connected to it, thus providing constant external power to the camera? | 2023-01-25 | Yes, you can keep it plugged in for constant external power. WUUK Certified Solar Panel would be a good choice as an outdoor power supply. | WUUK Labs (US) | 2023-01-27 |
| Is it possible to install an outside camera with a permanent USB cable connected to it, thus providing constant external power to the camera? | 2023-01-25 | We have launched WUUK Certified solar panels, taking into account the needs of our customers. It will provide continuous external power for your outdoor wireless cameras. Please click it here: https://www.amazon.com/Cameras-Security-Wireless-WUUK-Compatible/dp/B0BNVGJLTB | WUUK Labs (US) | 2023-01-30 |
| There is a very long 20+ second lag between what's going on outside and the "live" view on my wuuk app. can this lag be shortened? | 2023-02-17 | I believe you need to reinstall the app, like a reset and check your network | The mrs. | 2023-02-17 |
| There is a very long 20+ second lag between what's going on outside and the "live" view on my wuuk app. can this lag be shortened? | 2023-02-17 | I have noticed that as well. I’m plugged into my internet with cameras 15’ and 25’ away. The lag depends on the distance to the hub and what is in between them. To get less lag I moved my hub. | Awesomer | 2023-02-17 |
| There is a very long 20+ second lag between what's going on outside and the "live" view on my wuuk app. can this lag be shortened? | 2023-02-17 | When accessing the live view, your phone communicates with the WUUK server, your router, and the product, and the lag depends on the network speed, the Wi-Fi signal strength between the base station and the cameras, and your phone's connection. | WUUK Labs (US) | 2023-02-17 |
| How high is the best place to place the camera, and if the place to place the camera is at a height of two floors, the effectiveness remains the same | 2023-01-09 | The camera can be mounted both indoors and outdoors. We recommend hanging the WUUK Wireless Cam Pro 7-10ft(2-3m) above the ground. This height maximizes the detection range of the motion sensor on the WUUk Wireless Cam Pro. Avoid placing the camera under direct sunlight. | WUUK Labs (US) | 2023-01-10 |
| How high is the best place to place the camera, and if the place to place the camera is at a height of two floors, the effectiveness remains the same | 2023-01-09 | Placed camera’s below the height of the roof line and works good. | Michael Limon | 2023-01-11 |
| What is the difference between the $229 and $299 cameras sets? Both have two cameras in the set with the base. Which is newer/better? | 2023-02-28 | Dear customer, you can choose the one you like. There is little difference between the two products. | WUUK Labs (US) | 2023-03-01 |
| Does this device support wpa3 and is its wireless signal from the hub to the cameras at 2.4ghz or 5 ghz? | 2023-04-19 | It supprts Wpa3, and the WUUK base station will generate a 2.4Ghz wifi signal to let the doorbell or the outdoor camrea to join. | BREAK NEW GROUND | 2023-04-21 |
| Can i expand the memory with micro SD card? | 2023-01-30 | The WUUK outdoor wireless cameras are equipped with WUUK base station that has built-in 32GB local storage. SD card is not supported in this outdoor camera. | WUUK Labs (US) | 2023-01-31 |
| Can the base station be connected via wifi/wireless? If the ethernet cable is required for set up, can it be disconnected and ran on wifi after setup? | 2023-02-09 | Yes you can run it wireless after the setup you gave yo go in your settings and change it to wireless | Kindle Customer | 2023-02-09 |
| Can the base station be connected via wifi/wireless? If the ethernet cable is required for set up, can it be disconnected and ran on wifi after setup? | 2023-02-09 | Wuuk's manual says you can, but I have not been able to hold the connection when I unplug the ethernet cable. I only have one connection and it is used. Because of this I cannot continue to use the Wuuk cameras. | Amazon Customer | 2023-02-09 |
| Can the base station be connected via wifi/wireless? If the ethernet cable is required for set up, can it be disconnected and ran on wifi after setup? | 2023-02-09 | You have to connect the base station to the router via the provided Ethernet cable to connect the base station to the Internet for the 1st pairing. After the setup, go to the base station's settings, tap Connection mode, and follow the onscreen instructions to switch to wireless mode. Then it can be connected to wifi. | WUUK Labs (US) | 2023-02-09 |
| Can the base station be connected via wifi/wireless? If the ethernet cable is required for set up, can it be disconnected and ran on wifi after setup? | 2023-02-09 | Yes | pat schellhorn | 2023-02-09 |
| Can the base station be connected via wifi/wireless? If the ethernet cable is required for set up, can it be disconnected and ran on wifi after setup? | 2023-02-09 | Yes. I simply have my base connected with the supplied Ethernet cable to my router. However you have the option to have it set to wireless when connected. | Ponghi77 | 2023-02-09 |
| Does this device support wpa3 and is its wireless signal from the hub to thebcameras at 2.4ghz or 5 ghz? | 2023-04-19 | It will work for 2.5 BUT not for 5 g | Dave G | 2023-04-20 |
| Mine won't charge. I've tried several different chargers & days of charging?? | 2023-05-07 | Use the cord included with the cameras. Plug the cord into the hub and it takes about two days for a completely dead camera to go to 100%. I’ve had to charge them four times now with no issue. | Awesomer | 2023-05-07 |
| Mine won't charge. I've tried several different chargers & days of charging?? | 2023-05-07 | We had to use fast chargers for ours to charge but also when we didn’t use the fast chargers; charging from the base worked best. | Jennifer | 2023-05-07 |
| Can I use my mac computer to connect to the storage via wifi? | 2022-12-30 | Sorry, you can't. We do not support this feature currently. You can check the videos on WUUK APP. | WUUK Labs (US) | 2023-01-01 |
| How long is the electrical cord from base statio to wall? | 2023-05-15 | About 4 feet long | Andres | 2023-05-15 |
| How long is the electrical cord from base statio to wall? | 2023-05-15 | 5 feet | Bob | 2023-05-15 |
| How long is the electrical cord from base statio to wall? | 2023-05-15 | About 4ft. | David Piehowski | 2023-05-15 |
| How long is the electrical cord from base statio to wall? | 2023-05-15 | estimating around 6 feet | Doug | 2023-05-15 |
| How long is the electrical cord from base statio to wall? | 2023-05-15 | 56” | Awesomer | 2023-05-15 |
| How long is the electrical cord from base statio to wall? | 2023-05-15 | It has a good size cord, I don't know the exact measurement, but I have plenty of extra cord if I need to move it from where I have it right now! | Triciatx | 2023-05-15 |