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问题 提问时间 答复内容 回复人 回复时间
Es 220v ? Gracias 2023-02-03 Si, funciona a 220V. DJ 2023-02-04
Can/will the camera (outside) just beep without spotlight when it detects motion? 2023-04-24 No beeping that I’m aware of but, in the setting you can turn on an siren when it detects motion. As far as the spotlight there is an auto and off. Jacqueline Smith 2023-04-24
Can/will the camera (outside) just beep without spotlight when it detects motion? 2023-04-24 Yes Frank 2023-04-24
Can/will the camera (outside) just beep without spotlight when it detects motion? 2023-04-24 Video could not be loaded ReolinkDirect 2023-04-25
How to add the camera to Alexa? 2022-11-07 Hello, please refer to the following link for detailed instructions. https://support.reolink.com/hc/en-us/articles/360037976953-How-to-Add-Reolink-Cameras-to-Amazon-Alexa ReolinkDirect 2022-11-11
Can talk from iPhone to the camera?? 2023-01-09 This product does have a function that let the user to talk to a comer when having an alarm . But I haven’t used this so far, simply because there was no case I got to call it, but only it showed normal activities outside of my garage. Honestly, I ever tried to call it so far. I have different camera used at the front door instead. to nguyen 2023-01-09
Can talk from iPhone to the camera?? 2023-01-09 Yes you can Phillip Tran 2023-01-09
Can talk from iPhone to the camera?? 2023-01-09 Yes you can Mindy :) 2023-01-09
Can talk from iPhone to the camera?? 2023-01-09 Yes Dwight E. Hill 2023-01-09
Can talk from iPhone to the camera?? 2023-01-09 Yes Kelly G. 2023-01-09
Can talk from iPhone to the camera?? 2023-01-09 Video could not be loaded ReolinkDirect 2023-01-11
What does the audible alarm sound like? Does it have AI for people detection to prevent false triggers? 2022-11-30 It's a loud "chirping" sort of noise. I know that it will go off if I walk in front of it, but the deer in my yard do not set it off Kev 2022-11-30
What does the audible alarm sound like? Does it have AI for people detection to prevent false triggers? 2022-11-30 The Reolink Lumus has a built-in siren when motion is detected. It can be disabled with the app. The camera constantly records video a sends alert when the PIR senses motion, no AI. The battery powered Argus 3 model only records video when motion is detected and uses AI to label Person or Automobile. The siren sound can be whatever you record it to be. In both cases the sound from the tiny speaker is not very loud, Bill M. 2022-11-30
What does the audible alarm sound like? Does it have AI for people detection to prevent false triggers? 2022-11-30 Video could not be loaded ReolinkDirect 2022-12-01
Does this support free 7-day rolling cloud recording? How to get this free plan? 2022-11-07 Video could not be loaded ReolinkDirect 2022-11-08
The detail page shows that free 7-day rolling cloud recording is supported? How to get this free plan? I don't want to spend extra money. 2022-11-11 Video could not be loaded ReolinkDirect 2022-11-13
What is the IP rating? Does t stand up to rainfall? 2022-10-28 Don’t know the IP rating, but it is an outdoor camera. I have a dozen of these cameras outdoors during one year without problems. The power connections and cable connections are in weatherproof boxes or otherwise protected. The cameras are directly under rain. EO 2022-10-29
What is the IP rating? Does t stand up to rainfall? 2022-10-28 Hello. This outdoor wifi camera is IP65 waterproof and suitable for outdoors. ReolinkDirect 2022-10-29
5G compatible? 2023-03-31 Hello. No, this 1080P security outdoor camera can only support 2.4ghz wifi, and can't support 5ghz. If you prefer a plug-in wifi camera that supports 5ghz wifi, the RLC-511WA is recommended. https://www.amazon.com/gp/product/B08QV8T3D9/ ReolinkDirect 2023-03-31
5G compatible? 2023-03-31 It works fine on my internet. My Nana 2023-03-31
5G compatible? 2023-03-31 no Bill M. 2023-03-31
5G compatible? 2023-03-31 Noe Apt manager 2023-03-31
5G compatible? 2023-03-31 Yes K.S 2023-03-31
5G compatible? 2023-03-31 They operate at 2.4 but most routers do both. I have 5G and they work. You'll need to check your router specs. Scott P. 2023-03-31
Can you turn the spotlight off? 2022-11-07 Video could not be loaded ReolinkDirect 2022-11-10
how waterproof is the plug for this or are most plugging the camera in indoors or under roof protection? 2023-05-13 I have mine plugged into an outside outlet that has no cover. So far so good. Branch 2023-05-13
how waterproof is the plug for this or are most plugging the camera in indoors or under roof protection? 2023-05-13 Mines outside in the weather and so far its doing good. It been there since last fall. Sorry, I don’t remember much about the plug in Jacqueline Smith 2023-05-14
how waterproof is the plug for this or are most plugging the camera in indoors or under roof protection? 2023-05-13 Hello. The waterproof rating of the camera is IP65. The camera can be installed outdoors, but it is recommended to install it under roof protection. And for the plug part, we recommend wrapping it with waterproof tape to prevent water damage. ReolinkDirect 2023-05-16
Can't figure out how to get this camera to work. Are there any instructions to follow? 2022-11-07 Video could not be loaded ReolinkDirect 2022-11-08
Do these easily connect to my Reolink dvr and wired camera setup? I could not get the cheaper Reolink wifi cams to connect into the network 2022-12-01 Mine is a powered wired-camera with a mini sd card for recording . But with its app, I could check its activities/recording via an Reolink app on my phone or on my laptop by a wifi system. With the sd card recorded, I could recheck all recordings, if I want , on any device that has a sd slot. Therefore, you won’t need a NVR or DVR if you like this kind of camera . to nguyen 2022-12-01
Do these easily connect to my Reolink dvr and wired camera setup? I could not get the cheaper Reolink wifi cams to connect into the network 2022-12-01 Hello. Yes, the Lumus can easily connect to Reolink NVR. This camera only supports WIFI connection, therefore, after setup the camera separately, please make sure that the camera is in LAN with the NVR, refer to https://support.reolink.com/hc/en-us/articles/440340810434 or https://support.reolink.com/hc/en-us/articles/4402820738969 ReolinkDirect 2022-12-02
Do these easily connect to my Reolink dvr and wired camera setup? I could not get the cheaper Reolink wifi cams to connect into the network 2022-12-01 My camera connects to my WiFi and goes to my phone or my ipad. Works great. Records on sd card to play back. FDC 1967-68 2022-12-03
Do I need an SD card for the camera to record? 2023-01-12 yes TNT 2023-01-13
Do I need an SD card for the camera to record? 2023-01-12 Hello. Yes, you may need to install the sd card inside to save the recording video. Reolink cameras support micro SD cards of SDHC or SDXC. And the read and write speed is Class 10 or above /≥26Mbps, and the format is FAT32. You can choose Micro SD cards up to 128GB. Here is the link for a 128GB SD card. https://www.amazon.com/gp/product/B09NBQ4K87 ReolinkDirect 2023-01-13
Do I need an SD card for the camera to record? 2023-01-12 Yes you need a micro sd card. Amazon Customer 2023-01-16
Can you watch the playback at faster speeds? 2023-02-14 No Anthony J. Sommer 2023-02-14
Can you watch the playback at faster speeds? 2023-02-14 I’m not sure about this, but I think that it’s up to your internet’s strength and the wifi speed. Sometimes when you see that your video clip playback was too slow , that ‘s your wifi problem . to nguyen 2023-02-14
Can you watch the playback at faster speeds? 2023-02-14 Hello. Yes, you can refer to the below link to adjust the recording playback speed to 16/8/4/2/1/0.5 or 0.25 via Reolink app on your phone. https://support.reolink.com/hc/en-us/articles/900000644163 ReolinkDirect 2023-02-15
Can you watch the playback at faster speeds? 2023-02-14 I've had no problems watching playback. I choose the time I want to watch. Love my Amazon… 2023-02-16
Is the cord slim enough to route through the front doorway without blocking the door? 2023-02-12 No Bill M. 2023-02-12
Is the cord slim enough to route through the front doorway without blocking the door? 2023-02-12 Hello. That mainly depends on the actual situation. For this outdoor security camera, the inserted power cable is about 2.9 meters long with USB 2.0 interface. ReolinkDirect 2023-02-13
does the 2-pack come in one box, or two separate boxes? 2023-02-01 Two smaller boxes in one medium size (shoe) box. Apt manager 2023-02-02
does the 2-pack come in one box, or two separate boxes? 2023-02-01 Hello. This wifi two packs will come in one box. And these two cameras will package separately and put into the box. ReolinkDirect 2023-02-02
Will this camera record through a window? Or is there a better (wireless option only) for recording through glass? 2023-02-24 Hello. No, the detection way for this wifi outdoor camera is PIR+MD which is difficult to detect an intruder beyond the glass. Besides, the IR LEDs will be reflected and the night vision will not be usable. This is for all IP cameras with night vision. If you don't need night vision, the E1 Por is recommended. And here is the link for it. https://www.amazon.com/gp/product/B08RS4C67L/ ReolinkDirect 2023-02-24
Will this camera record through a window? Or is there a better (wireless option only) for recording through glass? 2023-02-24 I don’t know what you mean about recording via wifi of a glass. But I could confirm that my camera can record on both ways: 1. Directly to sd card already installed in the camera. 2. To a laptop’s video file via its wifi . to nguyen 2023-02-24
Will this camera record through a window? Or is there a better (wireless option only) for recording through glass? 2023-02-24 This camera is meant to be put outside and not record through glass. Of course it will work if there is no reflection or back light but it isn’t recommended. Larry 2023-02-24
Will this camera record through a window? Or is there a better (wireless option only) for recording through glass? 2023-02-24 I installed mine on front porch, I drilled a tiny hole to feed the wire through. I believe the glare would interfere with the performance. The motion activated light would reflect on camera. Love my Amazon… 2023-02-24
Does this camera have a website interface? I’ve tried entering the IP address and receive a cannot connect error. 2023-05-17 Use the ReoLink app and it’s simple to add from a computer or phone/tablet. If you are trying to use it for something else contact ReoLink support they are very helpful twall73 2023-05-17
Does this camera have a website interface? I’ve tried entering the IP address and receive a cannot connect error. 2023-05-17 Hello. Sorry to tell you that this outdoor security camera doesn't support web browser access currently. It is suggested to access it via Reolink App or Reolink Client, which is totally free. ReolinkDirect 2023-05-18
Do you have to use an app to activate the camera? 2023-03-24 Yes you just have to download the FREE Reolink and follow the easy instructions 😎👍🏻 Kim Nielson 2023-03-24
Do you have to use an app to activate the camera? 2023-03-24 yes its pretty easy alll you need is wifi Fabian 2023-03-24
Do you have to use an app to activate the camera? 2023-03-24 Hello. You can also set up this wifi outdoor camera via the Reolink client on your PC if you don't want to use the app. For how to initially setup this camera via Reolink client on your PC, please refer to the link below. https://support.reolink.com/hc/en-us/articles/900000945963 ReolinkDirect 2023-03-25
Do you have to use an app to activate the camera? 2023-03-24 Sorry I don’t know, I haven’t installed them yet, but I’m sure most cameras use an app that comes in the kit!!! joe 2023-03-25
Is this a plug in or solar powered camera? 2022-11-07 Hello. This is a Plug-in WiFi Camera which needs to be powered by the DC adapter (included in the box). ReolinkDirect 2022-11-08
Google Assistant and Alexa. is this compatible? 2023-02-20 yes Albert Wieringa 2023-02-20
Google Assistant and Alexa. is this compatible? 2023-02-20 Hello. Yes, this wifi security camera can work with Google assistance and Alexa. You can refer to the link below to learn how to add the camera to Google assistance. https://support.reolink.com/hc/en-us/articles/360020644034 ReolinkDirect 2023-02-21
Can this item withstand temperatures down to 30 below zero F. ? 2023-03-06 Hello. Afraid no, since the working temperature for this wifi outdoor camera is -10°C~+55°c(14°F-131°F). It is not recommended to put Reolink Cameras under extremely cold weather that may affect cameras in optic and mechanical disruptions. ReolinkDirect 2023-03-08
what is included in ? 2023-05-30 Everything need to power and mount it. No memory card Jacqueline Smith 2023-05-31
what is included in ? 2023-05-30 Camera and plugs that goes with it , inside the explain to you the setup process as far as what app is needed to be downloaded Keshia Carter 2023-05-31
what is included in ? 2023-05-30 Exactly what it says on description. Why don't people just read things Danielle 2023-05-31
what is included in ? 2023-05-30 Video could not be loaded ReolinkDirect 2023-06-02
Does this com with tree mount band? 2023-04-25 No Aminah Coles 2023-04-25
Does this com with tree mount band? 2023-04-25 No band but a screw on plastic plate bob bethea 2023-04-25
Does this com with tree mount band? 2023-04-25 No. mikem 2023-04-25
Does this com with tree mount band? 2023-04-25 no Scott P. 2023-04-25
Does this com with tree mount band? 2023-04-25 My cameras didn't come with bands. The mount that came with the cameras can be screwed into the tree and rotated in the direction you prefer. I have 5 cameras at present and added mini sd cards to each camera. I am very please with my cameras with plugs. My Nana 2023-04-25
Does this com with tree mount band? 2023-04-25 No. My Nana 2023-04-25
Does this com with tree mount band? 2023-04-25 no Joe G. 2023-04-25
Does this com with tree mount band? 2023-04-25 no Bill M. 2023-04-26
Does this com with tree mount band? 2023-04-25 The item I received is for wall mounting only Carol A. 2023-04-26
Does this com with tree mount band? 2023-04-25 Hello. No, this camera only comes with a wall bracket, if you need to install it to a tree, you may find a strap. ReolinkDirect 2023-04-26
Does it come with a Sd card? 2022-12-15 No it does not Rubix 2022-12-15
Does it come with a Sd card? 2022-12-15 No it does not. Scott P. 2022-12-15
Does it come with a Sd card? 2022-12-15 No, it's not included Apt manager 2022-12-15
Does it come with a Sd card? 2022-12-15 My Reolink Lumus plug in cameras do not come with mini SD cards. I put SanDisk 16 gb cards in my cameras. My Nana 2022-12-15
Does it come with a Sd card? 2022-12-15 No bob bethea 2022-12-15
Does it come with a Sd card? 2022-12-15 Hello. No, it does not come with an SD card. Reolink cameras support micro SD cards of SDHC or SDXC. And the read and write speed is Class 10 or above / ≥26Mbps, the format is FAT32. You can choose Micro SD cards up to 128GB for this camera. ReolinkDirect 2022-12-15
Does it come with a Sd card? 2022-12-15 No, it does not. I have a 256G SD card in mine and I have to download the images every 3 weeks. Neil 2022-12-20
Is wifi necessary to record events? 2023-01-09 Hello. Not a must. This wifi outdoor ip camera can still record to the SD card when they detect a movement even though there is no internet access anymore. However, without a router/internet connection, the cameras cannot be accessed via the Reolink APP/client. So you will have to take out the SD card and check the recordings on the computer. ReolinkDirect 2023-01-10
Is this compatible with nvr rln8-410 v3 / n7mb01. and can it be fully exposed to weather and rain? 2023-05-06 I don’t know about the compatibility but mine are in the weather and so far there doing good. Jacqueline Smith 2023-05-06
Is this compatible with nvr rln8-410 v3 / n7mb01. and can it be fully exposed to weather and rain? 2023-05-06 Don't know about the compatible with NVR but the out door camera is weather proof. JR 2023-05-07
Is this compatible with nvr rln8-410 v3 / n7mb01. and can it be fully exposed to weather and rain? 2023-05-06 Hello. Yes, this outdoor security camera is compatible with RLN8-410. You can connect the camera and NVR to the same network, then the camera can be scanned by the NVR under the LAN. And this camera is IP65 waterproof, suitable for outdoor use. ReolinkDirect 2023-05-08
What sd card size is required? Any recommendation? 2022-11-11 Hello, The maximum micro SD card it supports is 128GB, with the format of FAT32 and a read and write speed of Class 10 or higher/ ≥26Mbps. And you can find the 128GB SD card from the link below. https://www.amazon.com/gp/product/B09NBQ4K87/ ReolinkDirect 2022-11-13
Does it record continuously with an SD card? 2023-04-17 No, records only If motion activated. But the camera is live but maybe not recording. Apt manager 2023-04-17
Does it record continuously with an SD card? 2023-04-17 Hello. Yes, you can refer to the below link to set a continuous recording schedule via the Reolink app for this outdoor wifi camera. https://support.reolink.com/hc/en-us/articles/900000431446 ReolinkDirect 2023-04-17
Does it record continuously with an SD card? 2023-04-17 It records with an SD card only when the motion sensor is triggered. The recording time can be set to 10, 15 or 20 seconds, or you can set it to auto, which records up to 3 minutes if the motion continues. When the SD card runs out of space it begins recording over the old videos. Michael P. 2023-04-17
Does it record continuously with an SD card? 2023-04-17 yes Joe G. 2023-04-17
Does it record continuously with an SD card? 2023-04-17 Yes, it does. I have a 32 Gb and works well. Mario R. Peralta 2023-04-17
Does it record continuously with an SD card? 2023-04-17 Yes Hernan Parra 2023-04-17
How to get this camera working? Can it work with 5g wifi? 2022-11-11 Video could not be loaded ReolinkDirect 2022-11-13
Will this camera still record if i do not have wifi? i want to be able to set this camera up and record to the sd card without wifi. 2023-01-16 Hello. Yes, this home security wifi camera Lumus can still record to the SD card when they detect a movement even though there is no wifi access anymore. However, a WiFi network with internet access is needed for the initial setup. Please note that without a router/internet, the cameras cannot be accessed via the Reolink APP/client. So you will have to take out the SD card and check the recordings on the computer. ReolinkDirect 2023-01-16
Will this camera still record if i do not have wifi? i want to be able to set this camera up and record to the sd card without wifi. 2023-01-16 The wifi connects your camera to the app. I really like my cameras since they plug into an electrical outlet outside. For an inexpensive camera, it was worth the money for me. My Nana 2023-01-16
Will this camera still record if i do not have wifi? i want to be able to set this camera up and record to the sd card without wifi. 2023-01-16 Yes, it will record to the SD card when offline. Scott P. 2023-01-16
Will this camera still record if i do not have wifi? i want to be able to set this camera up and record to the sd card without wifi. 2023-01-16 I don't think so. Joe G. 2023-01-16
Will this camera still record if i do not have wifi? i want to be able to set this camera up and record to the sd card without wifi. 2023-01-16 no Bill M. 2023-01-16
if wireless, then why do I have to plug it in 2023-03-24 This camera does not have it's own battery, so it has power cord but it does not need LAN cable for internet as it has wifi capability. Harri Hoynala 2023-03-24
if wireless, then why do I have to plug it in 2023-03-24 Hello. This 1080P security camera can connect to the wifi wirelessly. However, this camera needs to connect to the adapter all the time since there is no battery inside. If you prefer a solar wifi security camera, the Argus 3 Por is recommended. https://www.amazon.com/dp/B09NVPJD7Q/ ReolinkDirect 2023-03-25
How to setup specific times that the siren would be active? 2022-11-07 Video could not be loaded ReolinkDirect 2022-11-10
I dont want a constant light. Does camera light come on only when motion is detected? 2023-03-11 Yes bob bethea 2023-03-11
I dont want a constant light. Does camera light come on only when motion is detected? 2023-03-11 Yes, there is setting that is only motion sensor the light will flash on or all day stay on Mia… 2023-03-11
I dont want a constant light. Does camera light come on only when motion is detected? 2023-03-11 When the camera detects motion, the light gets brighter. Otherwise it's not a bright light. Check the settings available in the manual. My system has plugs not solar or hardwired. Overall, I am pleased with this company. My Nana 2023-03-11
I dont want a constant light. Does camera light come on only when motion is detected? 2023-03-11 Hello. Yes. The spotlight of this outdoor security camera will only come on when motion is detected. ReolinkDirect 2023-03-11
Can this camera be connected to a hotspot? 2023-02-24 Hello. Yes, you can refer to the below link to connect this camera to the hotspot on your phone. https://support.reolink.com/hc/en-us/articles/900000449566 ReolinkDirect 2023-02-24
I have 2 houses in two different cities. Will these work at the same time even when separated? 2023-03-19 Yes, they just need a WiFi connection. Scott P. 2023-03-19
I have 2 houses in two different cities. Will these work at the same time even when separated? 2023-03-19 Set up each one separately, two different networks no problem Claudio Cappabianca 2023-03-19
I have 2 houses in two different cities. Will these work at the same time even when separated? 2023-03-19 Hello. Yes, please make sure that they are connected to the network of the house, then you can remote access them in the same Reolink app anytime and anywhere. ReolinkDirect 2023-03-20
I have 2 houses in two different cities. Will these work at the same time even when separated? 2023-03-19 Yup ! I have one at my house and one where I work .: and they both work just fine Anizy 2023-03-20
What's the app? 2023-01-08 The Reolink application that controls the camera. Download from Google Play or the Apple equivalent. Bill M. 2023-01-08
What's the app? 2023-01-08 Need the reolink app to add caneras and view recorded or live images. Apt manager 2023-01-08
What's the app? 2023-01-08 REOLINK Scott P. 2023-01-08
What's the app? 2023-01-08 Hello. Please install Reolink APP to operate the camera. You may install Reolink APP from google play or the APP store. ReolinkDirect 2023-01-10
do any of the led's blink when motion is detected at night? 2023-05-15 Hello. The IR lights of this outdoor security camera will not blink at night. But this camera has a spotlight so you can set it as auto at night on Reolink App. When an alarm event is detected, the spotlight will automatically turn on. You can refer to https://support.reolink.com/hc/en-us/articles/6569664308505-How-to-Configure-Spotlight-Settings-via-Reolink-App/ ReolinkDirect 2023-05-16
Can talk from phone to the camera ?? 2023-01-09 Yes Kelly G. 2023-01-09
Can talk from phone to the camera ?? 2023-01-09 Video could not be loaded ReolinkDirect 2023-01-10
Does this work with 5g?And is there a way to keep it from omitting any light at night? 2023-02-06 Yes Michael Talarico 2023-02-06
Does this work with 5g?And is there a way to keep it from omitting any light at night? 2023-02-06 I think this is a updated version of this camera. I hadn't seen these in black until a couple months ago, when I bought mine. So it should work on 5g. Also, yes you can turn all the lights off and make it invisible at night. I just tried it on my camera and it seemed to make my picture better. With that being said, all my camera have outdoor lighing somewhere around them. So I can't say if turning the camera's lights off would affect Visibility. Hope that helps. Good luck Jacqueline Smith 2023-02-07
Does this work with 5g?And is there a way to keep it from omitting any light at night? 2023-02-06 Video could not be loaded ReolinkDirect 2023-02-07
Will this camera operate without any cloud connectivity whereas i can use just a dvr to capture security monitoring videos? 2023-02-17 No it needs WiFi Scott P. 2023-02-17
Will this camera operate without any cloud connectivity whereas i can use just a dvr to capture security monitoring videos? 2023-02-17 I put SD cards in each of my 3 cameras. When a card gets full, it records over the previous recordings. I am pleased with my cameras and what I own are the $79 cameras with plugs. My Nana 2023-02-17
Will this camera operate without any cloud connectivity whereas i can use just a dvr to capture security monitoring videos? 2023-02-17 I would suggest emailing reolink I know some like the item i have uses a sd card TNT 2023-02-18
Will this camera operate without any cloud connectivity whereas i can use just a dvr to capture security monitoring videos? 2023-02-17 Hello. Yes, you can choose to not use the Cloud service. You can connect the camera to Reolink NVR and make it record to HDD of NVR. It is not recommended to use Reolink cameras on third-party NVR, as there might be compatibility problems between Reolink Cameras and third-party NVR, and it's not conducive to troubleshooting. ReolinkDirect 2023-02-19
Does It work with Alexa ? 2022-10-12 Hello. Yes, it works with Alexa. For more information, you could refer to: https://support.reolink.com/hc/en-us/articles/900000078506. ReolinkDirect 2022-10-13