| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| How long are recorded videos? Can the time be adjusted? | 2022-12-21 | Hi, this wifi security camera could record videos from 5s to 15s, it could be adjusted via app. | YTTG Online Store | 2022-12-26 |
| How do you get the camera to go to 2k? | 2023-02-13 | Hi, this security camera is 2K super HD, color nigh vision. No need to setting it to 2K. | YTTG Online Store | 2023-02-14 |
| Does the light automatically come on when motion is detected or is it only a manual turn on? | 2023-04-06 | It can work both ways, you can manually turn it on from the app and it also comes on when a motion is detected. It all depends on how you set up the camera. | Seon Ramcharan | 2023-04-06 |
| Does the light automatically come on when motion is detected or is it only a manual turn on? | 2023-04-06 | You can set it to automatically come on. | Sheila Brown | 2023-04-06 |
| Does the light automatically come on when motion is detected or is it only a manual turn on? | 2023-04-06 | I believe you can set it to come on when motion is detected | Amazon Customer | 2023-04-06 |
| Can you connect a power adapter in place of the solar panel? | 2023-02-13 | Yes. I had to do this when I first received the camera to charge it up. Then after several cloudy days my battery got to 50% so I charged it using a USB cord and plug. | Tony | 2023-02-13 |
| Can you connect a power adapter in place of the solar panel? | 2023-02-13 | Yes | Dana A. Megyesi | 2023-02-13 |
| Can you connect a power adapter in place of the solar panel? | 2023-02-13 | Hi, yes. I would encourage it because I had problem keeping it charged by solar. The camera is great. | J Spenc | 2023-02-13 |
| Can you connect a power adapter in place of the solar panel? | 2023-02-13 | Hi, This solar security camera could be charged with 5V 1A adapter. | YTTG Online Store | 2023-02-14 |
| Can i connect the camera to home personal cloud? | 2023-02-04 | Not sure. But this company offers a couple of choices as a free gift. One of these is free cloud service for 362 days. Then if you still want the cloud service it's only 19.95 a year. You can also use the media card and I suppose if you wanted to you could upload to your cloud. | Tony | 2023-02-04 |
| Can you explain how this works? do the videos upload to the cloud? or do I take the disk out and put it in my computer to view? Thank you. | 2023-02-15 | Yes they upload to the cloud and you should get the alert as well, I will go out on a limb and say (KiKi) gave you a year of the Cloud for free. | Ted Quick | 2023-02-15 |
| Can you explain how this works? do the videos upload to the cloud? or do I take the disk out and put it in my computer to view? Thank you. | 2023-02-15 | You can use a card and put in your computer to save the files; however I chose to upload mine to the cloud. You can then download the videos you need to save to your phone or computer. The first 30 days of cloud storage is free. I also found an email address in the instruction book to send a request to for a free year of cloud storage. They were great in getting this set up. | Sheila Brown | 2023-02-15 |
| Can you explain how this works? do the videos upload to the cloud? or do I take the disk out and put it in my computer to view? Thank you. | 2023-02-15 | You can view the video clips from Cloud or the MicroSD card in the camera. No need to take out the card. | SDIEGO | 2023-02-16 |
| Can you explain how this works? do the videos upload to the cloud? or do I take the disk out and put it in my computer to view? Thank you. | 2023-02-15 | Hi, Thanks for your interest of our wifi security camera. The camera record the events, then upload to cloud service or local SD card. And you could playback the video on app (only in mobile devices such smart phone and tablet, not support PC). of course you could take out the SD card and play on other devices. | YTTG Online Store | 2023-02-16 |
| Is it compatible with Starlink? | 2022-12-05 | Well it connects to wifi and I assume starlink is internet which I am going to switch as soon as the broadband gets connected to my neighborhood. I would say yes. | Tony | 2023-02-13 |
| Can i put this camera in empty lot and still see it in my phone without wifi on the property | 2022-11-30 | You'll have to connect with WiFi on this one. Not sure what your WiFi signal is like (if any) but mine reaches just far enough to use these on a 2.5 acre lot with the cameras at one end and the house almost at the other. It does have an option for SD storage, but that kind of defeats the purpose. Most cameras you're going to get in this price range will need WiFi to communicate with your phone. There may be some higher end cameras that work off of the cell network, but they won't be in this range. | Amazon Customer | 2022-11-30 |
| Can i put this camera in empty lot and still see it in my phone without wifi on the property | 2022-11-30 | Hi, This is a wifi security camera. It needs wifi to provide network. And you could try our 4g cellular security camera, work with sim card, no wifi needed. https://www.amazon.com/gp/product/B0B28ZZYVS | YTTG Online Store | 2022-12-01 |
| What is the recommended temperature for this camera? Will it work in Michigan winters? | 2022-11-23 | So far it’s been working in a Pittsburgh winter! | Lindsay Pgh | 2022-11-23 |
| What is the recommended temperature for this camera? Will it work in Michigan winters? | 2022-11-23 | Probably need to locate the camera and Solar panel in an area that will keep the ice off it | Randy Bruce | 2022-11-23 |
| What's the difference between this product and the xega 4g lte? | 2023-01-21 | Hi, this is a wifi security camera, not support 4g sim card. The xega 4g lte camera support cellular for network, not support wifi. | YTTG Online Store | 2023-02-01 |
| What is the max recording for this camara? Cause if it 10 seconds as stated i believe its too short of time. | 2023-02-28 | You can set it to 30 seconds and I believe full time | Amazon Customer | 2023-02-28 |
| What is the max recording for this camara? Cause if it 10 seconds as stated i believe its too short of time. | 2023-02-28 | it has 5s 10s,20s, 30s and full time recording. I keep mine on 20s because it only records with motion. I don't know what it would be like with full time recording. | Tony | 2023-02-28 |
| What is the max recording for this camara? Cause if it 10 seconds as stated i believe its too short of time. | 2023-02-28 | I can't really answer that. But whatever I did to extend recording time from 10s......I had recordings up 2 3 minutes 26 sec if activity was around. Also try playing around in your settings. Or go online to ubox for further instructions | GLAMMY | 2023-02-28 |
| What is the max recording for this camara? Cause if it 10 seconds as stated i believe its too short of time. | 2023-02-28 | The app says 5, 10, 20, 30 and full recording. | Darren | 2023-02-28 |
| What is the max recording for this camara? Cause if it 10 seconds as stated i believe its too short of time. | 2023-02-28 | I have mine set at 30 seconds . Seems like it is long enough. | Ted Quick | 2023-03-01 |
| En que Parte de la camara se inserta la targeta de memoria | 2023-04-24 | Video could not be loaded | Amazon Customer | 2023-04-24 |
| En que Parte de la camara se inserta la targeta de memoria | 2023-04-24 | Hola, Gracias por su mensaje. La cámara de seguridad podría almacenar el vídeo en la tarjeta SD y el servicio Cloud. Puede insertar una tarjeta SD de hasta 12 GB en la ranura de la cúpula, | YTTG Online Store | 2023-04-28 |
| Grava sin interrupsiones o solo kon sensor? | 2022-12-09 | Hola, Esta cámara de seguridad wifi es alimentado por panel solar, por lo que sólo grabar cuando el sensor PIR se disparó. No soporta grabación 7/24. | YTTG Online Store | 2022-12-12 |
| Can i use it in 2 different houses | 2022-11-15 | Hi, you could use this wifi security camera in different place. You could add the 2 cameras on Ubox app and view them both. | YTTG Online Store | 2022-11-15 |
| Can i use it in 2 different houses | 2022-11-15 | Yes. We have 1 on barn and purchased a data plan for it. 2 on our house with the Wi-Fi All 3 are hooked to both of our phones. We love them. Works great. | Raymond Lacasse | 2022-11-15 |
| Will you notify customers about the new released app | 2022-11-12 | I don't beleive there is a new released app for ubox. I am only a xega security camera owner / purchaser. not a dealer! | Coffee Addict | 2022-11-13 |
| Will you notify customers about the new released app | 2022-11-12 | Hi, A new version of the app will be available soon. We will notify all customers. Thanks for your support and concern. | YTTG Online Store | 2022-11-14 |
| So this camera does or does not have color night vision (i.e. starlight sensor), just a spotlight to allow "colorful" night vision? | 2022-12-16 | Pretty much a spotlight. I was going to add a picture, but it's only giving me a video option. | Amazon Customer | 2022-12-16 |
| what is the maximum motion detection range - is it the 65 feet or is it greater than that? | 2022-11-09 | Hi, the detection range of the security camera outdoor is up to 80 feet in day-time, and 65 ft in night vision. | YTTG Online Store | 2022-11-09 |