| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| One side does not work after only 3 months. The warranty link on this page is broken. How do I contact customer service? | 2023-05-30 | Go through Amazon, they’ll help you. | Margaret Kraft | 2023-06-02 |
| How do you use the adaptable strap? | 2023-04-05 | This is a good product for the cost | sylvestine cates | 2023-04-06 |
| Is it possible to connect to Apple phone? | 2023-05-03 | Yes | adrians | 2023-05-04 |
| Is it possible to connect to Apple phone? | 2023-05-03 | Yes it is. I love them ❤️ great sound. | Amazon Customer | 2023-05-04 |
| Is it possible to connect to Apple phone? | 2023-05-03 | Yes | Sandee | 2023-05-04 |
| Headset connected to my samsung 4k tv, but doesn't stay in sync with the tv voice. why do i have to keep disconnecting & reconnecting? | 2023-02-26 | I like the headset and it works perfectly. The only drawback is you have to be a little careful when turning your head...you lose hearing capability. | E L | 2023-03-02 |
| Es compatible con iPhone 13 | 2023-01-14 | Yo lo tengo con el iPhone 12 y muy bueno | lenin arguello | 2023-01-14 |
| Hello, can these headphones be used in countries in Asia with 220v? | 2023-01-20 | You would need a converter. | Amazon Customer | 2023-01-26 |
| How do u turn them off, there is no manual? | 2023-03-30 | Hold down the 1st button, the same one used to turn them on, for 3-5 seconds. You'll see a red light flash. | midwest doc | 2023-03-31 |
| How do u turn them off, there is no manual? | 2023-03-30 | Hold the on button and it will turn off. Yes a pain without instructions. I don't know how to increase the volume. I'm going to ask my daughter. | Lorraine L. Saulino Klein | 2023-03-31 |
| How do u turn them off, there is no manual? | 2023-03-30 | Hold down one of the buttons til you hear it say power off. I don’t remember which button because I returned mine. | Heather | 2023-03-31 |
| How do u turn them off, there is no manual? | 2023-03-30 | I thought no instructions. Finally found them in the little box where the charger cord was. | George A Ferguson | 2023-04-09 |
| What is the strap for? | 2023-06-02 | Basically for them to not hit the floor if it comes detached. I’m in nursing so the ability to listen to podcasts or music and quickly removing them without fumbling to address a situation is perfect. They do have them without the strap I believe. Good luck 😊 | Margaret Kraft | 2023-06-02 |
| What is the strap for? | 2023-06-02 | It wraps around from the back of your head, I wear it so the ear buds are on my temples. You hear the music, but I can also hear what is going on around me. | sig | 2023-06-03 |
| what do I do if after 50 days ear pad on one side unglued and black tar leaked all over that side of my face? | 2023-05-19 | I would send the headphones back to Amazon and ask for another pair. | William | 2023-05-30 |
| Do I get warranty ? I bought them 3 months ago and they just died don’t turn on | 2023-05-30 | I would contact the company and/or Amazon | Margaret Kraft | 2023-06-02 |
| How waterproof are these? I don't plan on swimming with them, but I do plan on kayaking which may involve the occasional brief dunking. | 2023-05-06 | I've worn my headphones in the rain with no problem, but never in swimming. Sorry I don't know. | William | 2023-05-30 |
| How do you change the volume on zoom calls on Windows 11--For me the headphone buttons, the computer volume, and the zoom volume have no effect? | 2023-03-02 | So far, no problems other than you lose body contact if you turn your head too fast. Other than that....the headset works nicely, | E L | 2023-03-02 |
| How can i know the battery charge level? It doesn't announce the charge level when turning it on ("fully charged", "battery 70%", etc.) | 2023-03-06 | I can’t tell you that either really. After I’ve used them for some time I just recharge them. I have notified that when I plug them in a red light comes on and a blue comes on after they have charged. | Yvonne Walker | 2023-03-13 |
| How long do they take to charge? Thank you. | 2023-02-16 | I usually plug them in for a few hours when I'm not paying attention and they're good to go as soon as I remember to check on them | Kat Martin | 2023-02-16 |
| How long do they take to charge? Thank you. | 2023-02-16 | I think the first time took about 4 hours. After that a couple of hours. | Al Dornbush | 2023-02-16 |
| How long do they take to charge? Thank you. | 2023-02-16 | Not long at all | Rosemary Coufal | 2023-02-16 |
| How long do they take to charge? Thank you. | 2023-02-16 | They came almost 80% charged and took less than a half hour -- I wasn't paying close attention to get it fully charged | Amazon Customer | 2023-02-16 |
| Is the charging cable included | 2023-01-26 | Yes | Lance | 2023-01-26 |
| Is the charging cable included | 2023-01-26 | Yes | Jay | 2023-01-26 |
| Is the charging cable included | 2023-01-26 | Yes. The cable is but if you will need the usb wall adapter if you aren't plugging it into a device for charging. | lexyladie | 2023-01-26 |
| Is the charging cable included | 2023-01-26 | Yes, there is a USB-C charging cable included. Be aware that it's not long in length tho. | RCNorm | 2023-01-26 |
| Is the charging cable included | 2023-01-26 | Yes! And for the price I think it’s worth it. Most comfortable of all the ear buds and headphones I’ve had | Mary E. Botts | 2023-01-26 |
| Is the charging cable included | 2023-01-26 | Yes, it is. I use mine overnight. | Len Santimyer | 2023-01-26 |
| Is the charging cable included | 2023-01-26 | Yes | Amazon Customer | 2023-01-26 |
| Is the charging cable included | 2023-01-26 | yes the charging cable comes with the device but it doesn't come with a block. | Kevin | 2023-02-05 |
| Possible to change incoming call behavior? I want to hear the ringtone instead of the "You have a incoming call" voice. | 2023-05-15 | it tells you when you have an incoming call. | josh loose | 2023-05-15 |
| One of the silicone pads fell off. What can you do please? | 2023-04-25 | I would send them back and ask Amazon for another headphone. | William | 2023-05-30 |
| How do you turn it on | 2023-01-28 | well, one easy way to answer this yourself is "read the paper that came with it:" but that's not what you're here for.... so, here ya go; Once they are on your head properly, feel the right side behind your ear. There's a plug cover nearest your ear, then further back you have 2 buttons, hold down the button next to the cover. It will say, "Power On!" | Officer K. Gilbert | 2023-01-28 |
| How do you turn it on | 2023-01-28 | Hold the + button down for 3-5 seconds | adrienne ross | 2023-01-28 |
| How do you turn it on | 2023-01-28 | Hold the power button for 4-5 seconds. Once it powers on, it self connects to your Bluetooth device | Amazon Customer | 2023-01-28 |
| How do you turn it on | 2023-01-28 | Two small buttons on the right ear loop. Press and hold | Ericka S. | 2023-01-28 |
| Will they fit a childs head? | 2023-04-06 | They are sized for a large adult head. The headband will extend a ways beyond the back of most adults heads, but the springyness of the band holds the sides nicely to the side of your head. They may not be tight enough on a child's smaller hear, but the box also includes an adjustable rubber band that attaches to the headband in order to draw the sides together more tightly. With this rubber band installed these headphones might fit a child's head. | pgiganti | 2023-04-06 |
| Will they fit a childs head? | 2023-04-06 | I'd say depends on the child. The part thar goes behind the head is pretty flexible and allows for lots of "stretch" but also for them to fit. The biggest part would be the eat pieces and how they fit over a child's ear and where the sound part sits. Older kids, I'd say yes, like 8 or 9 and up. | Jessica K. | 2023-04-06 |
| Will they fit a childs head? | 2023-04-06 | I love these | sylvestine cates | 2023-04-06 |
| How do I disconnect from all devices? My headset is connected to a device I no longer control but it keeps connecting to it. | 2023-04-30 | I believe that it has to be disconnected on the device they are connected to. | William P Mack | 2023-04-30 |
| How do I disconnect from all devices? My headset is connected to a device I no longer control but it keeps connecting to it. | 2023-04-30 | The person who controls that device needs to go into their Bluetooth settings and “forget” your headphones. | Morgan | 2023-04-30 |
| Anyone know how to fix syncing with tv voice? i disconnect & reconnect. after a few minutes, headphones are out of sync again! | 2023-02-24 | I don't have a fix. I do notice that behavior with a couple of PCs also. It may be due to low battery levels as the batteries deplete very rapidly. | Albert F. | 2023-04-01 |
| Do they provide some kind of vibration? | 2023-03-11 | Don't understand the question. | Kindle Customer | 2023-03-11 |
| Do they provide some kind of vibration? | 2023-03-11 | I have never noticed a vibration. I am on my second set and they have been my favorite type of headphone. | Mike | 2023-03-11 |
| How do i connect them to my phone | 2023-01-31 | Video could not be loaded | Rollinghomeless | 2023-01-31 |
| How do i connect them to my phone | 2023-01-31 | Turn the headphones "On", then open "settings" on your phone; click "Wi-Fi" and connect to the Wi-Fi setting for the headphones. | sandra garris | 2023-01-31 |
| How do i connect them to my phone | 2023-01-31 | Bluetooth via the instructions | Scott | 2023-02-01 |
| How do i get tech support? | 2023-01-30 | Amazon offers free product support over the phone on eligible purchases for up to 90 days. Go to your orders and choose get product support. | Amazon Customer | 2023-01-31 |
| Everytime I turn them on, the volume is high and I have to durn it down. Is there a way to set what the volume is when you turn them on? | 2023-04-18 | Yes.... Be sure your phone or gaming systems volume is set low. That is what controls the device | Ted N Thornburgh Sr | 2023-04-19 |
| Is they compatabile with iphone 14? are they super tight? | 2023-04-03 | Yes they are comparable and no they are night tight. | Just me | 2023-04-04 |
| Is it compatible with Garmin Forerunner watch? | 2023-01-27 | never use watch | Rosemary Coufal | 2023-02-16 |
| How well would these fit a bigger head? I wear a size 8 fitted hat. I have a bought some different brands and all of them has been to small? | 2023-03-07 | They might be a little tight. You can try them and if they do not feel right, you can return them. | Mike | 2023-03-11 |
| Will these fit a big head | 2023-05-13 | Yeah they should, my noodle is pretty big. | Joe Rose | 2023-05-13 |
| Will these fit a big head | 2023-05-13 | They will. My head is above average size so I’d say “No problem.” | Richard Y. | 2023-05-13 |
| Where is the charging port? | 2023-01-03 | On top small black lip easy to open to charge | cindy asbury | 2023-01-04 |
| Where is the charging port? | 2023-01-03 | right side on the bottom front. usb c port | Jedi Sentinel | 2023-01-04 |
| Compatible with galaxy a13-5g? | 2023-01-19 | As far as I can see in reading it works with any Bluetooth capable phone. My husband has a Galaxy A42 5 g. He's can't use ear buds so I found this and it sits on the bone by your ear, goes around back of the head. Great sound, I can't hear or sitting close to him, the TV on doesn't seem to interfere. For the price and for all our does, it's great. | Sj15071 | 2023-01-19 |
| What is a good carrying case for these? | 2023-05-29 | Sorry, I don't have a carrying case. I hang my headphones on my key rack and put them on when I go out of the house to use them. If I'm flying, I keep them in a pocket in my backpack (zip lock bag). If I'm in the car, I keep them wrapped around my neck. So far no damage has come to the headphones with this behavior. | William | 2023-05-30 |
| How is the mic? I want to walk on a treadmill and talk for work, without the sound of the treadmill and my breathing being too loud. | 2023-05-01 | It was okay. For a walk they are good. But for continuous use for work- I’m on calls all day and it ended up hurting mu head and ears how it laid. I returned them. This is one of those purchases I’m going to have to bite the bullet and spend money on a really high end pair. | Julie Stephens | 2023-05-01 |
| How is the mic? I want to walk on a treadmill and talk for work, without the sound of the treadmill and my breathing being too loud. | 2023-05-01 | I use these for work and have never been told about any background noises coming through. Everyone can hear what I'm saying. | Cheryl Allen | 2023-05-01 |
| These headphones came without any directions or even a link to directions on the internet. Where can I find directions for the headphones? | 2023-03-31 | Mine came with a very small paper document (almost microfiche size). I know of no other source. For others that may not have already purchased them, they are too small to be comfortable. Their size makes it hard to position them correctly. The battery also depletes very quickly and requires daily charging even though usage is less than an hour a day, and even zero minutes for several days. My recommendation is to look elsewhere. | Albert F. | 2023-04-01 |
| These headphones came without any directions or even a link to directions on the internet. Where can I find directions for the headphones? | 2023-03-31 | I think they come with instructions but I'm not sure. Anyway, put them on over your ears so that the speaker like things are ahead of you ear, not on the ear. There are two buttons: one in front and one behind it. The front button turns it on and connects to Bluetooth. The front button also increases volume, the rear one lowers volume. The forward button also turns it off. The charging port is USB-C. | Kindle Customer | 2023-04-01 |
| How well do these sound when listening to an audiobook? | 2023-04-11 | They are great | Dana loose | 2023-04-11 |
| How well do these sound when listening to an audiobook? | 2023-04-11 | These head sets sounded fine for me with music and fine as I listened to my audio books downlaoded from Audible on my kindle. I had no problems at all. Sound was fine | KayVee | 2023-04-12 |
| How well do these sound when listening to an audiobook? | 2023-04-11 | Superb. I listen to audio books all the time. Better than my ear buds by 100%. | Lorraine L. Saulino Klein | 2023-04-12 |
| How well do these sound when listening to an audiobook? | 2023-04-11 | Overall, the audio is terrible. Do you need open ear headphones for a reason? If not you are better served by almost any cheap wired or Bluetooth earbud. | Tech | 2023-04-13 |
| How do these work on an airplane? Regular ear buds hurt my ears and over the ear makes my ears hot. Just curious with the sound of the plane | 2023-03-13 | I can’t answer your question as to how they work on an airplane but I can tell you that the only thing I like about these is that the sound coming through is very clear. I can even go away from them a good distance and still hear very clearly. What I don’t like about them is that after a short while they hurt my ears and I have to keep adjusting them to ease the pain. I hope this helps. | Yvonne Walker | 2023-03-13 |
| How do these work on an airplane? Regular ear buds hurt my ears and over the ear makes my ears hot. Just curious with the sound of the plane | 2023-03-13 | Never use them on a plane so I have no idea but volume is quite okay and they do not go in the air it's basically in front of the year so it's okay shouldn't be any problem | Cbennett | 2023-03-14 |
| How do these work on an airplane? Regular ear buds hurt my ears and over the ear makes my ears hot. Just curious with the sound of the plane | 2023-03-13 | We don't have any personal experience since purchase, however we noticed someone on a plane with them prior to us purchasing. My guess is they work well. | Tonya | 2023-03-14 |
| How do these work on an airplane? Regular ear buds hurt my ears and over the ear makes my ears hot. Just curious with the sound of the plane | 2023-03-13 | I ride a train to work and home, not a plane but it has a decent noise level. On the train I will often switch to earbuds because they block the ambient noise, these bone conduction will work but unless you’re willing to put in earplugs the ambient hiss of a plane is going to drown out what you can hear from these. With earplugs in, I would bet these would perform well on a plane. | Chuckinchad | 2023-04-25 |