| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Does this outdoor camera support nvif? will it allow 3rd party software to access any stream from it? | 2023-03-02 | camera is compatible Cloudedge and Mubview only! | MUBVIEW Store US | 2023-03-06 |
| Is the usb connection and adapter waterproof? | 2023-04-24 | I have mines under the door frame I don't want to chance it getting wet | Jocelyn West | 2023-04-24 |
| Is the usb connection and adapter waterproof? | 2023-04-24 | Hi Thank you for your question. The camera has waterproof function, but the part of the charger connected to the current should not come into contact with water. Thank you. | MUBVIEW Direct US | 2023-04-25 |
| At night i don't any of the 3 full color mode options. how? | 2023-02-17 | Hello! Thank you for your letter. Please enter the image settings of APP - select full-color mode. thank you. | MUBVIEW Store US | 2023-02-20 |
| How is the audio quality? | 2023-02-20 | Great audio | Tim K. | 2023-03-03 |
| Does the camera tell the person on the outside they are being recorded? | 2023-04-02 | No but you can set it to turn the light on and that makes a person think it's on and recording | K | 2023-04-02 |
| Does the camera tell the person on the outside they are being recorded? | 2023-04-02 | No. But you can have 2 way conversation. | Chip Schoenling | 2023-04-02 |
| Does the camera tell the person on the outside they are being recorded? | 2023-04-02 | Not that I'm aware of. | Easter | 2023-04-02 |
| Does the camera tell the person on the outside they are being recorded? | 2023-04-02 | Thanks for asking. The people will not know they are being recorded. | MUBVIEW Direct US | 2023-04-03 |
| How do you disable spotlight, alarm and motion detection. Please give me instructions on doing this? | 2023-02-08 | It is in the settings. | Thomas A. Passerella | 2023-02-08 |
| How do you disable spotlight, alarm and motion detection. Please give me instructions on doing this? | 2023-02-08 | If you go in to you app and click on the gear icon in right bottom corner in the feed window it will take you to a popup in this popup select settings in the settings popup you can control you camera. Hope this helps | lg | 2023-02-08 |
| How do you disable spotlight, alarm and motion detection. Please give me instructions on doing this? | 2023-02-08 | Hello! Thank you for your question. Go to the camera settings on the home page of the APP to find the mobile detection and set it. Thank you. | MUBVIEW Store US | 2023-02-09 |
| I am only able to see short motion clips in my history tab. i had a break in. how do i see all day recording. i have a sd card and no cloud storage. | 2023-02-18 | Hello! Thank you for your letter. The camera can record all day. Can't you see the video? You can remove the SD card and insert it on the PC to view the video. thank you. | MUBVIEW Store US | 2023-02-20 |
| Can I turn the motion detection off? | 2023-03-21 | Sure can! | Tim K. | 2023-03-21 |
| Can I turn the motion detection off? | 2023-03-21 | Yes, you can. | Yan Peng | 2023-03-21 |
| Can I turn the motion detection off? | 2023-03-21 | Yes it can be turned off | Easter | 2023-03-21 |
| Does this work without wifi? | 2023-06-15 | Hi, it works with Wi-Fi and this model is wired. I have it in my backyard and it is working perfect. I see the videos in my cell with the App. | D Mon | 2023-06-15 |
| Does this work without wifi? | 2023-06-15 | Not at All!!! | egypt | 2023-06-16 |
| How much does it cost$ each month to use this camera? | 2023-03-11 | Ummm, nothing? I have a solar panel on it that came with it. | Shaun of the Dead | 2023-03-14 |
| How much does it cost$ each month to use this camera? | 2023-03-11 | It's low voltage sow it should be barely noticeable | Cantwait2die | 2023-03-14 |
| Keeps reverting to b&w videos!!! reverting - which means after repeatedly changing app to color night vision. | 2023-03-09 | Thanks for asking. Please click App's setting-image setting to turn on the color night vision for this serurity camera. | MUBVIEW Direct US | 2023-03-11 |
| Can i use an sdxc or a micro sd card with an sd adapter with the wired camera? | 2023-03-19 | I think yes, I put a SanDisk 128 ultra micro SDXC UHS-I memory card with adapter, I have 2 of these cameras and they work well, one of my cameras I bought the 3 day cloud storage. | Gina | 2023-03-19 |
| How much data will this mubview wireless 4g security camera use monthly? | 2023-03-17 | 128 gb goes through in about 9 days | Tim K. | 2023-03-21 |
| Can you use a higher capcity sd card | 2023-05-18 | Yes. I am using the 64k and I can usually go back in history for 6 to 7 days, which works for us. | Leland W. | 2023-05-19 |
| Can you use a higher capcity sd card | 2023-05-18 | Hi Thanks for your question. Please select 2-128GB for SD card capacity, thanks. | MUBVIEW Direct US | 2023-05-19 |
| Will this work internationally? | 2023-03-21 | It should, as long as you have working internet access with a wifi router with 2.4G band. | Kory | 2023-03-22 |
| Can it record continuously and if so how many hours will a 128gb card hold? | 2023-02-04 | In the settings menu on mines under Recording Management there is a setting All Day Recording. I haven't used this setting I use Event Recording. Hope this helps. | lg | 2023-02-08 |
| What are my options to securing this to a door? | 2023-04-27 | Hi Thanks for your question. This camera is an outdoor camera, you need to use screws to fix the camera on the wall, thanks. | MUBVIEW Direct US | 2023-04-28 |
| What are my options to securing this to a door? | 2023-04-27 | Well it is attached to a wire 24/7 but I believe can still be installed on a door. Just held up by 2 screws | Rhonda Lajoie | 2023-04-28 |
| Does mubview camera allow video file downloads from the sd card on the camera over wifi directly to a android phone or pc without paid subscription? | 2023-02-22 | Thanks for asking. You can download the videos from Mubview app to your phone. There is no charge. | MUBVIEW Store US | 2023-02-23 |
| Work with alexa? | 2023-03-08 | yes | vincent berrini | 2023-03-08 |
| Work with alexa? | 2023-03-08 | No support for third-party software. | Amazon Customer | 2023-03-09 |
| I don't have a outlet within 10 ft of where i want to mount my camera, can i use a USB extension cable to run it to the outlet? | 2023-05-06 | Hi, Thanks for your question. No, the charging cable of the camera is integrated and cannot be replaced. thank you. | MUBVIEW Direct US | 2023-05-06 |
| I don't have a outlet within 10 ft of where i want to mount my camera, can i use a USB extension cable to run it to the outlet? | 2023-05-06 | Yes you can. I know because I have 2 USB extension cords which is 6 feet of extra wire. If you do happen to have any issues I would just find a power pack, aka step down rectifying transformer, with a slightly higher power rating than the one that comes with the camera. When I say slightly higher I'm talking no more than .5 milliamps cuz you don't wanna take a risk of accidentally damaging the circuitry. | Cantwait2die | 2023-05-06 |
| I don't have a outlet within 10 ft of where i want to mount my camera, can i use a USB extension cable to run it to the outlet? | 2023-05-06 | Yes, a power extension cord is what I used! | Orion Xalanda | 2023-05-06 |
| I don't have a outlet within 10 ft of where i want to mount my camera, can i use a USB extension cable to run it to the outlet? | 2023-05-06 | That's what I had to do. Bought a flat one so that it could go inside my door to the outlet inside the house. | Penny Ward | 2023-05-06 |
| Can you play the video back at x2, x4, x8, or x10 faster than normal speed? (not by using a slide bar but playback faster than normal speed) | 2023-05-09 | Hi Thanks for your question. Currently, this feature is not available. thank you for your suggestion. | MUBVIEW Direct US | 2023-05-10 |
| Is the plug for this 2 prong or 3 prong? | 2023-06-02 | 2 prong. | Lyle | 2023-06-02 |
| Is the plug for this 2 prong or 3 prong? | 2023-06-02 | 2 prong | Amy Greene | 2023-06-02 |
| Is the plug for this 2 prong or 3 prong? | 2023-06-02 | 2 prong | vincent berrini | 2023-06-02 |
| Is the plug for this 2 prong or 3 prong? | 2023-06-02 | 5V, 1A charging adapter (much like a cell phone charger) to a USB cable. Both are provided. | Lyle | 2023-06-02 |
| Is the plug for this 2 prong or 3 prong? | 2023-06-02 | Hello Thank you for your question. This camera uses 2 prongs, thank you. | MUBVIEW Direct US | 2023-06-06 |
| How many cameras can I use on one 40 per month cloud service? I want to get 2 cameras. | 2023-02-20 | Hello! Thank you for your question One camera corresponds to one cloud service. thank you. | MUBVIEW Store US | 2023-02-20 |
| Is there a way to turn off the floodlight? | 2023-03-05 | Thanks for asking. Please go to App's setting-light setting and you can turn off the light. | MUBVIEW Direct US | 2023-03-07 |
| Se puede poner un cable mas grande unos 30 mas largo??? | 2023-06-09 | Si por su puesto con un cable extendido | Isaias | 2023-06-09 |
| Se puede poner un cable mas grande unos 30 mas largo??? | 2023-06-09 | Si se puede | daniel perez | 2023-06-10 |
| Will it motion sense and record onto sd card without wifi？ | 2023-01-24 | Yes, but you need wifi to initially setup. | LF - RR | 2023-01-24 |
| Will it motion sense and record onto sd card without wifi？ | 2023-01-24 | No you have to have WFi for the camera to record and play back your video. Hope this helps. | james | 2023-01-24 |
| Will it motion sense and record onto sd card without wifi？ | 2023-01-24 | No, if the camera isn't connecting the wifi or network, it will not work therefore it doesn't detect motion. | MUBVIEW Direct US | 2023-01-30 |
| I have the cloud storage. Will it record all motion 24/7 without me pressing record on the app? | 2023-05-28 | Yes Go to setting and set you motion to area and it will. You can also set to notify you. | todd rader | 2023-05-28 |
| I have the cloud storage. Will it record all motion 24/7 without me pressing record on the app? | 2023-05-28 | I'm not sure. I don't have the cloud storage. I use an SD card. Sorry. | Penny Ward | 2023-05-28 |
| why don't you deliver this item to colombia? other items are delivered without issues | 2023-05-03 | Hi Thanks for your question. Some camera delivery addresses have restrictions. Thanks for your understanding! | MUBVIEW Direct US | 2023-05-04 |
| Has anyone had success automatically displaying photos or videos from this camera on a website? | 2023-01-30 | All mine does is take pictures, it is totally useless. Only time it is in video mode is when you go to live view. I was in contact with the company to get help they answered right away but I didn't get it resolved. I am now searching again for something. I have Blink XT2 cameras and those work well, but the new blinks you have to pay for a subscription. | James R. Klabechek | 2023-01-31 |
| Has anyone had success automatically displaying photos or videos from this camera on a website? | 2023-01-30 | Yes. I've taken pictures and videos, sent in email to someone. | ANITA | 2023-01-31 |
| Has anyone had success automatically displaying photos or videos from this camera on a website? | 2023-01-30 | Hello! Thank you for your question. Can be seen by the shared device. thank you. | MUBVIEW Direct US | 2023-01-31 |
| Has anyone had success automatically displaying photos or videos from this camera on a website? | 2023-01-30 | Take a screenshot on your phone and post it.. that's what I do | bigg E | 2023-01-31 |
| Mubveiw when will they make a Outdoor waterproof junction box for your cameras | 2023-02-26 | Thanks for asking. We appreciate your kind suggestion. Our product department will think about it and you will be informed as soon as there is any update. | MUBVIEW Direct US | 2023-02-28 |
| I bought 8 of these mubview cameras that has 2 antennas on each side. On 1 of my cameras. Live stream, video quality is very fuzzy. How to fix? | 2023-05-09 | Hi Thanks for your question. Is your camera constantly in a rainy and foggy environment? Can you check if the camera is flooded? Please inform after-sales service of your camera information and issues: support@mubview.com 。 I will reply to you as soon as I receive your email. thank you! | MUBVIEW Direct US | 2023-05-09 |
| I bought 8 of these mubview cameras that has 2 antennas on each side. On 1 of my cameras. Live stream, video quality is very fuzzy. How to fix? | 2023-05-09 | Tap the screen and choose the QHD option. | Leland W. | 2023-05-13 |
| How do I add another phone on the same camera? My dad and mom are trying to connect our 2 cameras but it only let us connect with 1 phone | 2023-06-02 | Hi… you just have to create another account with a different email address on tour parent phone and share your camera with them. The 2 phone have to have 2 different account. | Lewis | 2023-06-02 |
| How do I add another phone on the same camera? My dad and mom are trying to connect our 2 cameras but it only let us connect with 1 phone | 2023-06-02 | Go to the app of camera on the phone that already conect press on (me ) button in the above u finds QR cood on another device u want to add press on sitting go to family management,choice join family and scan the QR code from the device that conect | maha | 2023-06-02 |
| Camera is great, but it goes offline suddenly, what can I do? | 2023-03-04 | 1. Check the your data balance. Top it up then restart it manually or wait for 1 hour to restart automatically. 2. Check whether your device is out of battery. 3. If you have any questions, please contact us at support@mubview.com | MUBVIEW Store US | 2023-03-06 |
| Do i need to have both sd and cloud for 24/7 recording? i purchased the cloud that says 24/7 recording and don't have sd. | 2023-04-19 | I have the SD card but not the cloud and it will do 24/7 recording but only holds it till the card is full so I only get a few days then I have to clear the card! | April Sorrells | 2023-04-19 |
| Do i need to have both sd and cloud for 24/7 recording? i purchased the cloud that says 24/7 recording and don't have sd. | 2023-04-19 | No you do not. It's a pretty good camera. If I had any complaints at Albany I only say that it's ability to receive a strong wifi connection could be stronger than it is & I wish it was dual frequency like ,2.4Gigs/5Gigs. I'd definitely buy it again no problem | Cantwait2die | 2023-04-19 |
| Do i need to have both sd and cloud for 24/7 recording? i purchased the cloud that says 24/7 recording and don't have sd. | 2023-04-19 | You don't need sd if you already have cloud , but both works too as well if you want. | DuRaid | 2023-04-19 |
| Do i need to have both sd and cloud for 24/7 recording? i purchased the cloud that says 24/7 recording and don't have sd. | 2023-04-19 | Hi Thanks for your question. Cloud service: You need to purchase USD 3.99/month, remember to switch to the all-day recording version before purchasing. SD card: 2-128GB, can record all day, thank you. | MUBVIEW Direct US | 2023-04-20 |
| When adding this to the mubview app, do i choose "battery camera" ? | 2023-06-02 | I don't use the mubview app had issues I use an app call cloudedge | vincent berrini | 2023-06-02 |
| When adding this to the mubview app, do i choose "battery camera" ? | 2023-06-02 | Hello Thank you for your question. Please choose "Power Plug Camrea", thank you. | MUBVIEW Direct US | 2023-06-06 |
| How do i see the recordings stored on the sd card? Do I have to take out the card and read it on a computer? I want to see the full recording | 2023-02-13 | Select history tab next to live under the camera viewing screen. | Amy Greene | 2023-02-14 |
| How do i see the recordings stored on the sd card? Do I have to take out the card and read it on a computer? I want to see the full recording | 2023-02-13 | Hello! Thank you for your question. Yes, you need to take out the SD card and insert it on the computer to view the camera video. Thank you. | MUBVIEW Direct US | 2023-02-16 |
| How much data does the camera use ? | 2023-04-11 | A lot you should use a router not your hot spot unless you have unlimited data | K | 2023-04-11 |
| How much data does the camera use ? | 2023-04-11 | Thanks for asking. This wired camera will work with 2.4Ghz WiFI. The data you use depends on how many videos it records, the live viewing time and so on. | MUBVIEW Direct US | 2023-04-11 |
| Can you delete memory from the as card while it’s in the camera ? | 2023-03-02 | Yes you can format the card ! | Saro p. | 2023-03-02 |
| Can you delete memory from the as card while it’s in the camera ? | 2023-03-02 | Sure can, easy as pressing "format" under menu title "recording management". 128 gb sd card will get you about 8 days of 24/7 recording. | Tim K. | 2023-03-03 |
| Can you delete memory from the as card while it’s in the camera ? | 2023-03-02 | Not sure if you can or not. | ronald | 2023-03-03 |
| Does safety camera outdoor recording work well 24/7? | 2022-12-07 | The security camera is wired to work 24 hours a day, and it will initiate alerts and push messages when it detects movement of people or objects. | MUBVIEW Store US | 2022-12-07 |
| Does this camera actually follow what ever triggered it? | 2023-03-21 | Yes it does it has a mode in settings that says motion tracking if that is on it will track an object that triggered it. I have mine over my front door it will follow me walking in my driveway getting in my car if I walk to my mailbox it catches me checking the mail. It will follow you don't know how far but it will work if it is on hope this helps. | james | 2023-03-21 |
| Does this camera actually follow what ever triggered it? | 2023-03-21 | Yes | Jamie Javier | 2023-03-21 |
| Does this camera actually follow what ever triggered it? | 2023-03-21 | Thanks for asking. This security camera will follow the detected objects. | MUBVIEW Store US | 2023-03-24 |
| How far can ir be placed from router and maintain good signal | 2023-02-17 | I’ll say a good 20 or 30 feet | Mohamed | 2023-02-19 |
| How far can ir be placed from router and maintain good signal | 2023-02-17 | My spectrum internet router still works at 75 feet away. I can pull up camera from anywhere..live in my and watch live view in Florida. | bigg E | 2023-02-20 |
| How far can ir be placed from router and maintain good signal | 2023-02-17 | Hello! Thank you for your letter. It depends on whether the WiFi signal connected to your camera is greater than 75%. thank you. | MUBVIEW Store US | 2023-02-20 |
| No es inalambrica? | 2023-05-29 | Es inalámbrica y trabaja perfectamente .para conectarlo fue muy fácil | Jaquelin huguet | 2023-05-29 |
| No es inalambrica? | 2023-05-29 | No es inalámbrica funciona con corriente ac 110v | Isaias | 2023-05-29 |
| No es inalambrica? | 2023-05-29 | No | Maria Gonzalez | 2023-05-30 |
| No es inalambrica? | 2023-05-29 | Es wifi pero no es de bateria,tienes que conectarla a la corrient ,hay una version de bateria pero no graba 24 horas constante solo cuando hay movimiento | ALEJANDRO T. GONZALEZ | 2023-05-30 |
| No es inalambrica? | 2023-05-29 | Tiene el cable para la corriente, si te refieres que funcione como portal como los timbres de puertas NO tiene el cable fijò. | Brisas | 2023-05-30 |
| How Long is the cord? I see various info on the questions and specs. Does it have a plug on the camera end or is it hard wired? | 2023-03-03 | Cord is about 8ft and there is a plug on the end of it | Gina | 2023-03-03 |
| How Long is the cord? I see various info on the questions and specs. Does it have a plug on the camera end or is it hard wired? | 2023-03-03 | The cord itself isn’t long and we had to buy a special USB cord “that was longer” to connect camera cord into the house plug. That was a bummer but, it’s up now I have several different cameras this one is in a non essential area. You live and learn. | Nanna | 2023-03-03 |
| How Long is the cord? I see various info on the questions and specs. Does it have a plug on the camera end or is it hard wired? | 2023-03-03 | The cord is 10ft long and has a USB plug at one end that plugs into a 5volt adapter the other end is hard wire into the camera. Hope this helps. | james | 2023-03-03 |
| can I connect four cameras indoor and two cameras outdoor and still be able to view them online? | 2023-02-19 | Yes, if they all talk to the app, you can use them all independently. I have 3 on mine right now. | Patrick A. Potter | 2023-02-19 |
| can I connect four cameras indoor and two cameras outdoor and still be able to view them online? | 2023-02-19 | Hello! Thank you for your question Yes, but the bad signal will lead to offline. thank you. | MUBVIEW Store US | 2023-02-20 |
| Does this have two way audio? | 2022-12-17 | Yes it does. | Phyllis | 2022-12-17 |
| Does this have two way audio? | 2022-12-17 | yes | lg | 2022-12-17 |
| Does this have two way audio? | 2022-12-17 | Yes | Amazon Customer | 2022-12-17 |
| Does this have two way audio? | 2022-12-17 | Yes it does | Ann M. Sturtevant | 2022-12-17 |
| Does this have two way audio? | 2022-12-17 | Yes it does, but not too great. The video quality is good for the price. | -S | 2022-12-17 |
| Does this have two way audio? | 2022-12-17 | Yes it does have 2 way audio. | Kenneth L. Naese | 2022-12-17 |
| Does this have two way audio? | 2022-12-17 | Yes . You can talk ans hear both way | denan53 | 2022-12-17 |
| Does this have two way audio? | 2022-12-17 | Yes | Tod Krumreich | 2022-12-18 |
| Does this have two way audio? | 2022-12-17 | Yes | Amazon Customer | 2022-12-18 |
| Does this have two way audio? | 2022-12-17 | Yes, this outdoor camera has two-way audio capability. | MUBVIEW Store US | 2022-12-26 |
| Does it works as far as being in mode to records 24 hrs and will it notify you motion detrcting also at the sane time? | 2023-04-28 | Yes it does have motion detection and sound detection. And it doesn't have a monthly subscription. But if you want recording you can get different subscriptions through cloud and the price varies depending on how many days you want saved. I think I paid $2.99/month for a 3 day record | Rhonda Lajoie | 2023-04-28 |
| Does it works as far as being in mode to records 24 hrs and will it notify you motion detrcting also at the sane time? | 2023-04-28 | Hi, Thanks for your question. This camera supports all day recording. But the camera needs to use the APP cloud service (record all day) or insert the SD card to record all day, thanks. | MUBVIEW Direct US | 2023-04-28 |
| Does it works as far as being in mode to records 24 hrs and will it notify you motion detrcting also at the sane time? | 2023-04-28 | ITS A GREAT CAMERA | DJGIDDYMAN | 2023-05-03 |
| Can I just record on micro sd card directly without wifi setup? If yes, will it start recording moment I install sd card or how to start recording? | 2023-02-12 | Hello! Thank you for your question. The camera also needs to be connected to the network after inserting the SD card. Because the camera needs to be connected to the network to work. SD card is only a way to store the contents recorded by the camera. thank you. | MUBVIEW Direct US | 2023-02-13 |
| Can i use my own sim card with this 4g security camera? | 2023-03-14 | Your phone will pick it up but it's not a cellular based camera you will need a wifi to pick it up originally & convert it to viewing by your phone | Cantwait2die | 2023-03-14 |
| is there a windows 10 software i can download to view the cameras on my home PC | 2023-02-17 | Not aware of any such windows app for this camera. | Thomas A. Passerella | 2023-02-17 |
| is there a windows 10 software i can download to view the cameras on my home PC | 2023-02-17 | Hello! Thank you for your letter. The camera is currently unable to log in on the computer. thank you. | MUBVIEW Store US | 2023-02-20 |
| Wi-fi extender 2.4ghz. i bought two cameras and i can’t even set up one. i haven’t open the second one in case i have to return it. | 2023-02-18 | Hello! Thank you for your letter. The camera needs to be connected to a 2.4GHz network. You can connect the camera according to the connection steps in the manual. thank you. | MUBVIEW Store US | 2023-02-20 |
| can i add this to my nvr which supports both N1 and onvif ? | 2023-01-23 | no only works with there app. | john h. | 2023-01-23 |
| How many hours of recording on 128 gb before it gets full and can i use usb more than 128 gb? also can i remove usb and watch recording on pc? | 2023-02-08 | Not sure of how many hours as I delete saved videos several times a week. You could certainly remove the SD card and insert into computer to transfer, view, and save the videos before deleting. | Thomas A. Passerella | 2023-02-08 |
| How many hours of recording on 128 gb before it gets full and can i use usb more than 128 gb? also can i remove usb and watch recording on pc? | 2023-02-08 | Hello! Thank you for your question. When the SD card is full, the latest recorded video will cover the oldest video. You can plug your card into the PC to view the video or format the SD card. Thank you. | MUBVIEW Store US | 2023-02-09 |
| What happens if disconnect the camera from one outlet to plug in another outlet, does my information erases, do I have to redowload app or link again? | 2023-04-26 | No | Richelle Isaac | 2023-04-26 |
| What happens if disconnect the camera from one outlet to plug in another outlet, does my information erases, do I have to redowload app or link again? | 2023-04-26 | No, I've moved mine 3 times to different locations and it always reconnects, no problems | Mark H | 2023-04-26 |
| What happens if disconnect the camera from one outlet to plug in another outlet, does my information erases, do I have to redowload app or link again? | 2023-04-26 | It keeps your information. It’s just like if you had a power failure when you unplug the camera. | Amy Greene | 2023-04-26 |
| What happens if disconnect the camera from one outlet to plug in another outlet, does my information erases, do I have to redowload app or link again? | 2023-04-26 | Hi, Thanks for your question. If the elapsed time is not long (within 2-3 hours), there is no need to reset, and you can also see the history of the camera, but the camera will not detect when the power button is unplugged, thank you. | MUBVIEW Direct US | 2023-04-26 |
| can i add this to my nvr which supports both N1 and onvif ? | 2023-01-22 | no only there app. | john h. | 2023-01-23 |
| Can you tilt this set to a specific angle? Planning on mounting this pretty high and want it tilted to point down a bit. | 2023-06-02 | Yes you can point it straight down if you want to | jim munger | 2023-06-02 |
| Can you tilt this set to a specific angle? Planning on mounting this pretty high and want it tilted to point down a bit. | 2023-06-02 | You can tilt it any direction you want from the app! It rotates 360 in all directions. Great camera | Bradley | 2023-06-02 |
| Can you tilt this set to a specific angle? Planning on mounting this pretty high and want it tilted to point down a bit. | 2023-06-02 | The camera has a tilt and side to side movement built in. It you are installing the camera on a tilted surface, you should be able to adjust for this tilt using the software built into the camera. | Leland W. | 2023-06-02 |
| Can you tilt this set to a specific angle? Planning on mounting this pretty high and want it tilted to point down a bit. | 2023-06-02 | Hello Thank you for your question. The best height for installing a camera is around 2.5M. The lens of the camera can rotate, thank you. | MUBVIEW Direct US | 2023-06-06 |
| Is this wired security camera a hassle to install outdoors? | 2022-12-06 | No! I attached it to the side of the house. However a long electrical extension was needed. | Carl Fraterrigo | 2022-12-06 |
| Is this wired security camera a hassle to install outdoors? | 2022-12-06 | Outdoor security camera installation can be easily installed in two steps, please refer to the installation steps in the manual, if you have any questions, please contact us | MUBVIEW Store US | 2022-12-07 |
| Is this wired security camera a hassle to install outdoors? | 2022-12-06 | I purchased this camera for a house I have on the coast, about an hour away I wanted to monitor the property. I have a closed circuit system, but didn’t have time to install. I am not going to install it now after setting this camera up. The video is clear, the motion detection is so good I had to move the camera not to catch the movement of my flag at night. It also works well on a 10 meg internet, it’s all I can get there. | sandy | 2022-12-12 |
| What is max storage size MicroSD card that it can handle? | 2023-01-24 | Is 256, but I use 128 and last for months. | E.M. | 2023-01-24 |
| What is max storage size MicroSD card that it can handle? | 2023-01-24 | hi, this outdoor security camera supports up to 128GB SD card | MUBVIEW Store US | 2023-01-30 |
| Does it record all the time or only when it detects motion? | 2023-02-16 | There's a setting you can change but you need an SD card or cloud service | jim munger | 2023-02-16 |
| Does it record all the time or only when it detects motion? | 2023-02-16 | You can set it to do either record 25/7 or motion . Motion only will use less space on your memory card. | chris gold | 2023-02-16 |
| Does it record all the time or only when it detects motion? | 2023-02-16 | You can set up record all time or event recording. | Yan Peng | 2023-02-16 |
| Does it record all the time or only when it detects motion? | 2023-02-16 | It records on motion detection. You would need quite a bit of storage for full-time recording | Mark H | 2023-02-17 |
| Does it record all the time or only when it detects motion? | 2023-02-16 | record all the time | MUBVIEW Store US | 2023-02-20 |
| Does the home that has the cameras have to have internal service? | 2023-02-03 | yes also need to have WiFi | vincent berrini | 2023-02-03 |
| Does the home that has the cameras have to have internal service? | 2023-02-03 | You can decide according to your home situation, thank you. | MUBVIEW Direct US | 2023-02-03 |
| Are you still happy with your purchase? Do you think this would be good to watch my puppy when I leave the house? | 2023-02-03 | You can, but remember that this camera doesn’t connect to a 5g wifi network so it will be a little slower than the ones that work with 5g. | Saro p. | 2023-02-03 |
| Hi, for an extension cable because i need more than 10ft, can i use a usb2 or usb3 cable? | 2023-02-26 | Thanks for asking. It is recommended to use usb2. | MUBVIEW Direct US | 2023-02-28 |
| Night Vision selected in Image Settings. floodlights don't turn on anymore but there's still light. is there a way to completely turn it off? | 2023-02-12 | Hello! Thank you for your question. Please find the spotlight setting in mobile detection to turn it off. thank you. | MUBVIEW Direct US | 2023-02-13 |
| Can I turn off the Spotlight or the light every time it detects movement? | 2023-03-22 | Yes you can just make sure it is set to off when motion is detected that's one of the best cameras you can get | K | 2023-03-22 |
| Can I turn off the Spotlight or the light every time it detects movement? | 2023-03-22 | Thanks for asking. You can turn off the light. Please click App's setting-light setting. | MUBVIEW Store US | 2023-03-24 |
| Does this require wifi to operate? | 2023-03-06 | No,it came with SIM card | MUBVIEW Store US | 2023-03-06 |
| How do i see the recordings stored on the sd card? do i have to take out the card and read it on a computer? | 2023-02-12 | Hello! Thank you for your question. You can also play video in the alarm message. thank you. | MUBVIEW Direct US | 2023-02-13 |
| setting up see device on wi-fi but says no internet connection ....whats the problem ...gonna send back ...but will ask for advise first | 2023-03-13 | Thanks for asking. Would you mind reset the WiFi router and reconnect the camera for a try? You can also send email to "support@mubview.com". We will offer the best solutuions for you. | MUBVIEW Direct US | 2023-03-14 |
| My camera is recording continuously. One major issue is the video is saved on my card in 2-3 min increments (i.e., 300+/day). Can that be changed? | 2023-02-08 | Hello! Thank you for your question. Please rest assured that your SD card can be used all the time. The latest video will cover the oldest video. If there are too many videos, you can try to reduce the sensitivity of the camera. Thank you. | MUBVIEW Store US | 2023-02-09 |
| My camera is recording continuously. One major issue is the video is saved on my card in 2-3 min increments (i.e., 300+/day). Can that be changed? | 2023-02-08 | Hello! Thank you for your question. Please reduce the sensitivity of the camera or set an alarm plan. thank you. | MUBVIEW Direct US | 2023-02-13 |
| I am confused. Does this (2 pack) come with solar panel? | 2023-03-24 | No they have to be plugged in to a power source | jim munger | 2023-03-24 |
| I am confused. Does this (2 pack) come with solar panel? | 2023-03-24 | No, no solar panel, only USB extended electrical power cord, even so, it is a great camera! I am pleased! | Orion Xalanda | 2023-03-24 |
| I am confused. Does this (2 pack) come with solar panel? | 2023-03-24 | Thanks for asking. Kindly note that the cameras are wired. It doesn't come with solar panel. | MUBVIEW Store US | 2023-03-27 |
| Do you have to buy cloud storage to get smart people detection | 2023-04-20 | Hi Thanks for your question. Using an SD card can also enable "humanoid detection only", thank you. | MUBVIEW Direct US | 2023-04-20 |
| Do you have to buy cloud storage to get smart people detection | 2023-04-20 | No! When it works it will detect human movement. As I’ve stated before I wouldn’t use this for serious monitoring. | Nanna | 2023-04-23 |
| Can i use this camera outside the u.s.a? in aruba or curacao? | 2023-03-14 | I don't know why not. I never thought about it. | Shaun of the Dead | 2023-03-14 |
| Can i use this camera outside the u.s.a? in aruba or curacao? | 2023-03-14 | I would assume so as long as u have wifi | Cantwait2die | 2023-03-14 |
| Can i use this camera outside the u.s.a? in aruba or curacao? | 2023-03-14 | Thanks for asking. You can use this secutiry camera outside the USA. It will work with 2.4Ghz WiFi. | MUBVIEW Direct US | 2023-03-15 |
| Only a 10ft power cable? Are there longer options? | 2023-03-13 | U can buy a USB extension cord at dollar tree for $1.25 | Cantwait2die | 2023-03-14 |
| can you "fast forward" when reviewing recorded video with the camera app? | 2023-04-30 | Yes you could to answer your question | 👋 Petty Jane314 | 2023-04-30 |
| can you "fast forward" when reviewing recorded video with the camera app? | 2023-04-30 | Hi, Thanks for your question. You can slide the progress bar of the video, thank you. | MUBVIEW Direct US | 2023-04-30 |
| When noise is detected, can it record or only take pictures? Cause it only take pictures on my end. | 2023-04-23 | I’ve noticed for noise it’s not a recording it’s just a still | Nanna | 2023-04-23 |
| When noise is detected, can it record or only take pictures? Cause it only take pictures on my end. | 2023-04-23 | Hi Thank you for your question. The camera needs to use the APP cloud service or SD card to store the actions detected by the camera. thank you. | MUBVIEW Direct US | 2023-04-24 |
| Can the mubview 2k security camera be mounted on a ceiling? and is this type of mount included? thanks | 2023-02-22 | Thanks for asking. It not recommended to mount the camera on ceiling. | MUBVIEW Direct US | 2023-02-23 |
| Why does motion keep going off no movement? | 2023-06-13 | Hello Thank you for your question. Could you please check if you have enabled the camera's tracking and detection permissions? If you are still unable to solve the problem with the camera, please contact after-sales（support@mubview.com） service to help you answer. Thank you! | MUBVIEW Direct US | 2023-06-13 |
| Why does motion keep going off no movement? | 2023-06-13 | Hello you would have to lower Your sensitivity in the app menu thank 😊 🙏 you and have a great Day | Johnatan sanchez | 2023-06-13 |
| data cost. talked all around it. what is the cost of data plans? | 2023-03-04 | I can't say,my friend,as I haven't looked cuz I have unlimited data. I will say that Walmart's phones have unlimited data plans for $55-$65 a month | Cantwait2die | 2023-03-14 |
| What are the dimensions? height including antenna? | 2023-03-03 | It says it on the Amazon page,my friend | Cantwait2die | 2023-03-14 |
| Usb power adapter dc voltage and amps output requirement for the camera? | 2023-04-26 | Not sure. I have it plugged into the adapter that it came with. I purchased a longer USB flat cord to connect to it has the 10 foot cord was not long enough because drilling a hole in the side of my house wasn't an option. | Penny Ward | 2023-04-26 |
| Usb power adapter dc voltage and amps output requirement for the camera? | 2023-04-26 | Hi Thank you for your question. The camera needs to be charged with a 5V 1A-2A charger. Thank you. | MUBVIEW Direct US | 2023-04-27 |
| If the SD card space is used up, does the the camera recording start from the beginning and loops? | 2023-02-27 | If the SD card space is used up, the previous video will be automatically overwritten and the latest video will be updated without manual operation | MUBVIEW Store US | 2023-03-02 |
| Does it support rtsp and onvif? | 2023-01-17 | No. | MUBVIEW Store US | 2023-01-17 |
| Wi-fi range how far can the camera be from the router for wi-fi connection. | 2023-02-01 | Hi Thank you for your question. There is no specific distance range. As long as the camera's WiFi signal is greater than 75%, it will not be affected. Thank you very much | MUBVIEW Direct US | 2023-02-03 |
| Can cheap outdoor cameras have bad pixels? How does it work? | 2022-12-05 | Mine works great.Just ordered a second one.. | bigg E | 2022-12-05 |
| Can cheap outdoor cameras have bad pixels? How does it work? | 2022-12-05 | The Wired Home Surveillance Cameras are 2K pixels and work when plugged in. | MUBVIEW Store US | 2022-12-07 |
| Full color night vision keeps reverting to b&w videos. how do we correct this please? all cams on color except this one. | 2023-03-09 | Thanks for asking. Please click the App's setting-image setting to turn on the color night vision. | MUBVIEW Direct US | 2023-03-09 |