| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Does it works on 5Ghz network ? | 2023-06-16 | No | Jeep Girl | 2023-06-17 |
| Does it works on 5Ghz network ? | 2023-06-16 | Hello Thank you for your question. Sorry, this camera currently does not support connecting to a 5GHz network. Thank you! | Dzees Cam US | 2023-06-19 |
| Looks like theay have the abilities to turn off part of your camara and charge you for services | 2023-01-08 | Not really. They're offering cloud storage. If you want it, buy it. You can use an SD card as well. It has a small amount of cloud storage by default. I use that and let it overwrite. | Paddy O'Furniture | 2023-01-15 |
| How good is the wi fi antenna? | 2023-03-12 | Seems to be pretty good. It gets a good signal from a metal building, which transmits through a window. It will would be difficult to determine how good it would be in your case. Order it and test it immediately then return it if it doesn’t work. I would order one that came with a solar cell. | Amy B Rae | 2023-03-13 |
| I have an 3rd party app on my computer xeoma, will this work with this camera to store video on my computer? | 2023-01-13 | you can only use SD card or their cloud service | Peter | 2023-01-13 |
| I have an 3rd party app on my computer xeoma, will this work with this camera to store video on my computer? | 2023-01-13 | I am not sure if you can use the computer app but there is an app for your phone you can also add an SD card for more storage so you don't have to pay for the service the app itself does not cost anything to use | Joseph Tripodi | 2023-01-13 |
| I have an 3rd party app on my computer xeoma, will this work with this camera to store video on my computer? | 2023-01-13 | Hi Thank you for your question. No, cameras can only use specific APP. thank you. | Dzees Cam US | 2023-01-14 |
| Can the siren be turned off? | 2023-01-15 | Yes | Shepherdmom | 2023-01-15 |
| Can the siren be turned off? | 2023-01-15 | Yes it can. | Amazon Customer | 2023-01-15 |
| Can the siren be turned off? | 2023-01-15 | Yes it can. | BCA | 2023-01-15 |
| Can the siren be turned off? | 2023-01-15 | Yes.. tap the siren button again or exit out of the app | Millz | 2023-01-15 |
| Can the siren be turned off? | 2023-01-15 | Yes. The siren can be set to trigger by motion detection or not to trigger. It It can be turned on or off at any time using the cell phone app. Overall the camera and Android app are outstanding for the price. | Paddy O'Furniture | 2023-01-15 |
| Can the siren be turned off? | 2023-01-15 | Yes in the settings | eliu | 2023-01-26 |
| I can only record up to 20sec. how can i adjust it to 3mins as advertised? i do not have the "auto" option under motion detection. max is 20sec. | 2023-05-12 | Motion detection and then hit duration. Can only go as low as 10 seconds | Juice | 2023-05-12 |
| Not solar cam/can i leave the charger plug on the camera? i bought your extension cord to connect to the outlet, i cannot go up and down. thanks/help | 2023-03-16 | I don’t know about continuous power to the camera. I have 3 of them is use. 2 run off the battery charge and has held up for over 2 months so far. The other 1 is charged by using a solar panel. This last one gets used the most due to wildlife running through our yard. | Ray | 2023-03-16 |
| Not solar cam/can i leave the charger plug on the camera? i bought your extension cord to connect to the outlet, i cannot go up and down. thanks/help | 2023-03-16 | I see no reason why you couldn't leave the charge on the camera but be sure it's safe to connect to a extention cord. Why not just buy the solar panel for $29.00 instead on sale. | JAW | 2023-03-17 |
| Dzees camera can you improve your cameras, the outside sounds are very poor to hear. thanks | 2023-05-10 | You can adjust the volume through your phone | JB | 2023-05-12 |
| Comes with siren?can i leave the charger cord attached and plugged to keep charging and saved me for going up and down to charge? thanks | 2023-03-16 | Yes it comes with the siren and I keep the power cord plugged in at all with no problems. | Khiri Samay | 2023-03-16 |
| Comes with siren?can i leave the charger cord attached and plugged to keep charging and saved me for going up and down to charge? thanks | 2023-03-16 | Sure you can leave the charger cord attached, but the surest and safest way is to get a solar charger that is made for the security camera. I have one and the camera stays charged up 24/7. You don't have to mess with taking the camera down for charging time. | Amazon Customer | 2023-03-16 |
| Can you use the solar panel with other brands of cameras? | 2023-04-08 | I guess you can try, but no idea....... | NW Artist | 2023-04-09 |
| Can you use the solar panel with other brands of cameras? | 2023-04-08 | I don’t think so but please research. I tried using the ring solar panel for this device but it didn’t work due to the different type of adapter | Nitin | 2023-04-25 |
| How far away can this detect motion? | 2023-01-09 | That depend on the camera setting . All have limits. Must READ the instructions when installing for answer. | JAW | 2023-01-09 |
| How far away can this detect motion? | 2023-01-09 | Hi Thank you for your question. The maximum sensitivity is about 32 feet. Thank you very much. | Dzees Cam US | 2023-01-10 |
| My question was: when dzees will make a bright white floodlight siren security camera? like nest or ring? that's what i'm talking about. i'll buy it! | 2023-04-01 | It's here and better than the others in my experience. The vid processing is quicker and it picks up way more than Ring ever will! | Rose FL | 2023-04-10 |
| What is the cost of monthly Subscription? | 2023-03-13 | None if you don’t get any other options. | Amy B Rae | 2023-03-13 |
| Thanks for your recent update and answer. Don't understand why? Dzees cameras doesn't pickup the outside sounds, poor design. | 2023-05-10 | My cameras pick sound, check your settings. | tom van voorhis | 2023-05-11 |
| can a solar panel be added to this camera at a later time ? yes or no ? | 2023-06-08 | I ordered the camera that specifically states it is a solar powered or battery powered. I do not believe the one shown can be solar powered later. It looks like it is strictly battery powered. | Angel | 2023-06-08 |
| can a solar panel be added to this camera at a later time ? yes or no ? | 2023-06-08 | Yes it can be added anytime mines worked well without one but the seller said you can purchase one later if want to | Amazon Customer | 2023-06-08 |
| can a solar panel be added to this camera at a later time ? yes or no ? | 2023-06-08 | Yes they can be. Check out the Dzees store for those options | Rose FL | 2023-06-08 |
| can a solar panel be added to this camera at a later time ? yes or no ? | 2023-06-08 | Yes | Jeep Girl | 2023-06-08 |
| can a solar panel be added to this camera at a later time ? yes or no ? | 2023-06-08 | Yes | Phillipps | 2023-06-08 |
| can a solar panel be added to this camera at a later time ? yes or no ? | 2023-06-08 | Hi Thanks for your question. Yes, this camera can use a compatible solar panel, thank you! | Dzees Cam US | 2023-06-09 |
| can a solar panel be added to this camera at a later time ? yes or no ? | 2023-06-08 | I was reading if it was possible and from what I gather the unit has to be set up for solar for it to work. I was going to order one but held off to read my manual. Hope this helps | Bob D. | 2023-06-09 |
| can a solar panel be added to this camera at a later time ? yes or no ? | 2023-06-08 | yes it can be used with just battery.Solar panel can added later. | Sharlene | 2023-06-09 |
| can a solar panel be added to this camera at a later time ? yes or no ? | 2023-06-08 | Yes!! After a month later I installed a solar panel. | Monjur | 2023-06-09 |
| can a solar panel be added to this camera at a later time ? yes or no ? | 2023-06-08 | It has to be a solar powered unit. Some units are hard wired and donot support solar panels | Bob D. | 2023-06-15 |
| How many cameras on one dzees app.? | 2023-03-17 | I have 4 cameras on my app and it all works fine. Don't know if there is a limit or not?? Hope that helps. | Peter B | 2023-03-17 |
| what is the name of the app in Kindle Fire? | 2023-03-17 | As far as I know it’s the ‘Dzees home app’ available in the App Store or google. | Scn | 2023-03-17 |
| Can i control the camera on the app? | 2023-01-08 | Yes!! | Larry M | 2023-01-08 |
| Can i control the camera on the app? | 2023-01-08 | Yes. | Christina | 2023-01-08 |
| Can i control the camera on the app? | 2023-01-08 | Yes. You can control the direction the camera moves. | Amazon Customer | 2023-01-08 |
| Can i control the camera on the app? | 2023-01-08 | Yes you can. You can move the camera around, talk and listen through the camera and set off an alarm, all through the app. | Magoo | 2023-01-09 |
| Can i control the camera on the app? | 2023-01-08 | You can control through the app very easily | eliu | 2023-01-09 |
| How to use multi cell Phone | 2023-01-27 | You download the app on each phone you want your camera on. | Boo Kat Moyer | 2023-01-27 |
| How to use multi cell Phone | 2023-01-27 | Hello! Thank you for your question. Yes, the sharing device can monitor multiple cameras at the same time. thank you. | Dzees Cam US | 2023-01-31 |
| Is it necessary to pay monthly service for the service? | 2023-04-02 | No BUT it is worth it and since it's not real expensive so to me it was worth it. If you are notbdoing the monthly service you have to use a micro SD card to review what the camera catches. After all that's why we got it! | Rose FL | 2023-04-02 |
| Since the most recent firmware update all of the captures in my library are gray. When I click on them nothing plays. Is there a plan to fix the soon? | 2023-04-16 | I would contact Dzees. Mine have had many updates and the captures are vibrant color with the exception of course for night vision captures. All have played fine. Sorry I couldn’t be of help. | Allan | 2023-04-16 |
| Since the camera is 2.4mhz what if my phone is 5 and also my wifi? | 2023-04-21 | I believe it should work as long as wifi is connected and Dzees home app is downloaded in your phone. thanks | paul rai | 2023-04-21 |
| Since the camera is 2.4mhz what if my phone is 5 and also my wifi? | 2023-04-21 | Quite sure most routers still have a 2.4 option. 2.4 gives you a longer range than 5G. The camera will work on 5G but you won’t be able to place it that far from where your WiFi signal originates. You can always get a WiFi range extender which will setup its own dedicated 2.4 and 5G extended networks to cover more area. | Purchased, tested and reviewed… | 2023-04-21 |
| Since the camera is 2.4mhz what if my phone is 5 and also my wifi? | 2023-04-21 | Hi Thanks for your question. Yes, the camera can only connect to 2.4GHz network. You need to replace the 2.4GHz network connection camera. Thanks. | Dzees Cam US | 2023-04-21 |
| Missed understood? I thought the camera rotates fallowing the person or intrude, does not have this functionality. | 2023-03-23 | Definitely doesn’t follow that’s wyze and you pay for that service. | eliu | 2023-03-23 |
| Missed understood? I thought the camera rotates fallowing the person or intrude, does not have this functionality. | 2023-03-23 | The camera has a 155 degree view and no, it doesn't automatically rotate, but you can rotate it remotely with your phone app. And, with it's wide viewing, it will be like it's following. Hope this helps. | NW Artist | 2023-03-23 |
| Missed understood? I thought the camera rotates fallowing the person or intrude, does not have this functionality. | 2023-03-23 | To my knowledge the camera does not do that. You can manually move the camera to see different locations, but it doesn’t do it automatically. | Dennis Kaplan | 2023-03-23 |
| Missed understood? I thought the camera rotates fallowing the person or intrude, does not have this functionality. | 2023-03-23 | No the camera automatically does not rotate. You have to rotate manually from your app. | Nitin | 2023-03-23 |
| Missed understood? I thought the camera rotates fallowing the person or intrude, does not have this functionality. | 2023-03-23 | No, it does not have that functionality. With the paid subscription, the user can identify "friendly" people and cars. When an alarm is received on my phone, I can open the app and scan, if necessary. The unit is surprisingly responsive. The unit is very sensitive to any movement. | CVT | 2023-03-23 |
| Missed understood? I thought the camera rotates fallowing the person or intrude, does not have this functionality. | 2023-03-23 | The camera does not follow automatically. You can set your prefered position that will start the recording when a person, a pet, a car or other moviment happens. But by app, you can set the "live mode" and change the position of the camera while you are watching live. I hope you can understand my explanation. | Leo Cunha Silveira | 2023-03-23 |
| Missed understood? I thought the camera rotates fallowing the person or intrude, does not have this functionality. | 2023-03-23 | It does not automatically rotate on its own. You can manually rotate it through the APP. | Kenny Batten | 2023-03-23 |
| Missed understood? I thought the camera rotates fallowing the person or intrude, does not have this functionality. | 2023-03-23 | It does not, You can rotate it but it doesn’t do it on its own | Juice | 2023-03-23 |
| I can't find in the setting where to activate people only, do you know where? also my others cameras irs easy to click-saw all the activities tnx? | 2023-03-21 | Just go to "Camera Settings" icon (if you have more than one camera, select the one next to it), then "Notification Setting", then unselect everything except person. | Sergio Araya Alfaro | 2023-03-21 |
| I can't find in the setting where to activate people only, do you know where? also my others cameras irs easy to click-saw all the activities tnx? | 2023-03-21 | mine didnt even work for me, it was no good | Abdullah Atiq | 2023-03-21 |
| tiene modo patrullaje ? | 2023-03-31 | Tiene modo estrobo,se programa para que estrobee cuando pasa alguien,la luz es blanca. | R. C. Loredo | 2023-04-02 |
| One more time, can i leave the charger connected to the camera? and plugged charging? i brought your extension cord 20ft, i don't want to go up/down. | 2023-03-16 | Yes, I kept my camera plug-in at all times since I bought it. No problem so far. | Conrad D from TX | 2023-03-16 |
| Does the Dzees work with Alexa? | 2023-06-01 | I asked my Alexa echo and it stated that there is a way to connect. Ask Alexa and follow the instructions. | Bob D. | 2023-06-01 |
| Does the Dzees work with Alexa? | 2023-06-01 | I don't believe so. You'll have to read the information to confirm for sure. | Jeep Girl | 2023-06-01 |
| Does the Dzees work with Alexa? | 2023-06-01 | Hi Thanks for your question. No, Sorry that no work with Alexa. this camera only support specific APP. thanks. | Dzees Cam US | 2023-06-02 |
| How do I remotely turn the camera to get a better view? | 2023-06-11 | Hello Thank you for your question. The camera cannot be turned on remotely. But if your camera is already connected to a WiFi router with good WiFi signal at the installation location, you can add the camera to your phone in advance and remotely view the detected image of the camera. Thank you. | Dzees Cam US | 2023-06-12 |
| can I use Iphone charger adapter to charge ? | 2023-05-20 | No, it won't fit | Sami G | 2023-05-20 |
| can I use Iphone charger adapter to charge ? | 2023-05-20 | No | Phillipps | 2023-05-20 |
| can I use Iphone charger adapter to charge ? | 2023-05-20 | I don’t know answer to this question because I purchased little solar panel and this charge my camera. Highly recommend this solar panel. Hope this help. | Patrycja Moore | 2023-05-21 |
| can I use Iphone charger adapter to charge ? | 2023-05-20 | Hi Thanks for your question. As long as it is a 5V 2A charger, it can charge the camera. Thank you. | Dzees Cam US | 2023-05-22 |
| Is Motion dection continous through 360 deg? Or just the field you happen to have it pointed to? Im assuming the immage is not usable in rain/fog | 2023-01-12 | Only in the current field. Don’t know about fog it’s ok in light rain, you get some raindrops on lens that makes viewing a bit obscured. | Scn | 2023-01-12 |
| Is Motion dection continous through 360 deg? Or just the field you happen to have it pointed to? Im assuming the immage is not usable in rain/fog | 2023-01-12 | the damn thing never moves. The motion is non existent. it stays in the same position and if you try to change the settings it gives you the picture in an upside down. I hate this camera, one of the worst I've ever gotten. | rayebe1961 | 2023-01-12 |
| Is Motion dection continous through 360 deg? Or just the field you happen to have it pointed to? Im assuming the immage is not usable in rain/fog | 2023-01-12 | Hi Thank you for your question. Yes, you can control the camera monitoring screen. thank you. | Dzees Cam US | 2023-01-14 |
| Does the camera comes with storage unit or can it be added? | 2023-03-18 | It doesn't come with extrat storage but it have a slot for a micro SD card | Donald M. Nix | 2023-03-18 |
| Where Dzees camera is from? Good day. Thanks. | 2023-03-17 | Made in China | Nitin | 2023-03-23 |
| What's everyone think about this camera? Is it wireless? | 2023-05-15 | The camera is wireless. It operates on a chargeable battery. I would recommend buying a solar powered one. The battery operated version has to be charged every week. Takes about 24 hrs to get fully charged. Not a bad buy. | Bob D. | 2023-05-15 |
| What's everyone think about this camera? Is it wireless? | 2023-05-15 | Yes it is wireless as it operates off of your 2.4 ghz WI-FI. The camera works very well although at times it takes awhile to connect. The video is clear and the night vision is amazing. Very happy with this camera. | Scooter | 2023-05-15 |
| What's everyone think about this camera? Is it wireless? | 2023-05-15 | Video could not be loaded | Lady Mabelton | 2023-05-15 |
| What's everyone think about this camera? Is it wireless? | 2023-05-15 | Love it!! And yes, it is wireless. I use the solar panel. The solar panel that came with the camera didn't work, so I contacted the seller and they sent me a new, bigger one and I've had no problems since. | Jeep Girl | 2023-05-15 |
| What's everyone think about this camera? Is it wireless? | 2023-05-15 | Yes, it is wireless | Sergio Araya Alfaro | 2023-05-15 |
| What's everyone think about this camera? Is it wireless? | 2023-05-15 | These are the best cameras for your $. They are wireless & the batteries last a long time and we have one with the solar charger also. There is no need for additional purchase of a subscription | Sherri M. | 2023-05-15 |
| What's everyone think about this camera? Is it wireless? | 2023-05-15 | I love both of them that I got! I am actually going to cancel my paid alarm service because these were even better than the alarm co. without all the costs. They are truly wireless as well and the battery lasts for a very long time. | Rose FL | 2023-05-15 |
| What's everyone think about this camera? Is it wireless? | 2023-05-15 | Hi Thanks for your question. Yes, this camera outdoor wireless camera. | Dzees Cam US | 2023-05-16 |
| How do change language back to English? | 2023-04-25 | By going to the settings menu. It’s shaped like a octagon. Click there and you’ll have all the options | Nitin | 2023-04-25 |
| How do change language back to English? | 2023-04-25 | Hi, Thanks for your question. Please find language management in the camera settings to switch. thanks. | Dzees Cam US | 2023-04-26 |
| Can this be mounted outside with the camera up instead of down ? | 2023-03-25 | I have 2 of these & love them, before we mounted the second one outside I sat it upside down near our thermostat while we were out of town & the pictures were upside down and could not adjust | Sherri M. | 2023-03-25 |
| Can this be mounted outside with the camera up instead of down ? | 2023-03-25 | Yes not sure how well it will receive the signal as the antenna can rotate as well | Louis Kass | 2023-03-25 |
| Both my cameras stoped charging on the same day and will not charge. Has anyone else experienced this? | 2023-06-05 | Hello Thank you for your question. The camera cannot be charged. Please connect with after-sales service to help you solve the problem: support@dzees.com Please inform us of the after-sales service camera information and issues. Thank you. | Dzees Cam US | 2023-06-06 |
| I can only record up to 20sec. How can I adjust it to 3mins as advertised? | 2023-05-12 | Turn it to auto go to motion detection and select that option under the duration setting. | Richard Reimer | 2023-05-12 |
| I can only record up to 20sec. How can I adjust it to 3mins as advertised? | 2023-05-12 | Hi Thanks for your question. Does your camera use APP cloud service? Use the APP cloud service to switch the recording time of the camera to automatic mode. You cannot switch to automatic mode if you are using an SD card. thanks. | Dzees Cam US | 2023-05-15 |
| how will i know if its charging? the light is always blue | 2023-03-23 | Get it online and it will show you how much battery life is there | Sherri M. | 2023-03-25 |
| Can you record video continuously (other than motion recording) and if so how long will the battery last? | 2023-01-09 | Unsure...Please READ the instructions upon installation | JAW | 2023-01-09 |
| Can you record video continuously (other than motion recording) and if so how long will the battery last? | 2023-01-09 | Hi Thank you for your question. No, this camera only records when it detects moving objects. Thank you very much. | Dzees Cam US | 2023-01-10 |
| Can you record video continuously (other than motion recording) and if so how long will the battery last? | 2023-01-09 | No you can not record continuously. I have a camera that is without solar panels an it has been working great for 3 months. 1/4 battery left. | Tammy Welch | 2023-01-12 |
| what exactly is the static horizontal field of view without panning? Is it really 130 degree as it claimed? | 2023-02-27 | Yes they have a wide view.. | David Demarce | 2023-02-27 |
| what exactly is the static horizontal field of view without panning? Is it really 130 degree as it claimed? | 2023-02-27 | I’m not certain, but it’s quite wide…I would say that it is 130 degrees. | Dennis Kaplan | 2023-02-27 |
| what exactly is the static horizontal field of view without panning? Is it really 130 degree as it claimed? | 2023-02-27 | I'm not sure of the exact angle of view. I tried to attach an actual screenshot, but was unsuccessful. My driveway is about 75 feet. The view from outside the garage is from the end of the driveway to across the street. My feeling is 130° is a good estimate. The customer support is quick and accurate. The wifi connection is outstanding. This camera replaced a camera with a similar price. Hands down, this is a great deal. | CVT | 2023-02-27 |
| what exactly is the static horizontal field of view without panning? Is it really 130 degree as it claimed? | 2023-02-27 | I have two cameras and the static field of view at around 30 yards is around 60 degrees for both. There is a good amount as you go further out, of course, and the picture quality is really good, even at further distances. | David Paul Johnson | 2023-02-28 |
| Is this panel compatible with the latest generation of the outdoor Simplisafe camera? Thanks in advance! | 2023-04-10 | It is probably compatable with most outdoor cams however if you haven't tried these cams you are missing out. I don't have to deal with ADT/Simply Safe and all my vids can go to an SD card vs the interweb | Rose FL | 2023-04-10 |
| Does the solar panel come in black? | 2023-05-11 | Hi Thanks for your question. Yes, Except for the black surface of the solar panel, all other positions are white. | Dzees Cam US | 2023-05-11 |
| Dear Dzees when are going to introduce a wired floodlights bright white lights and able to set the lights From dusk to dawn and siren? | 2023-04-01 | They have lights that turn on and an alarm already. The light is only bright enough to light the entry way slightly but allows the camera to record in color at night time. I turned the alarm off because we live on a busy street with heavy foot traffic at night, people walking dogs etc... | brian cahill | 2023-04-01 |
| Doesn't mention siren? how loud is the siren? can be plugging to an outlet? thanks | 2023-03-15 | Hi, to be honest I did not used the siren yet, even for testing. I purchased only to watch my pets, to know who is the responsable for the mess. .. | Leo Cunha Silveira | 2023-03-15 |
| Doesn't mention siren? how loud is the siren? can be plugging to an outlet? thanks | 2023-03-15 | Not sure how loud the alarm is. Yes it has a charging cord | Juice | 2023-03-15 |
| Doesn't mention siren? how loud is the siren? can be plugging to an outlet? thanks | 2023-03-15 | It has a loud siren and is wireless. You take it down periodically and recharge it. | JB | 2023-03-16 |
| I want to purchase ptz tilt camera but wanthe most recent version? please how can i tell which is the newest? | 2023-02-11 | The black one is the new updated one. It is weather proofed and has a better battery life. Would recommend if your going wireless a solar panel. Hope that helped | Juice | 2023-02-11 |
| I want to purchase ptz tilt camera but wanthe most recent version? please how can i tell which is the newest? | 2023-02-11 | I believe it’s written in the description | Onyeanu Chux | 2023-02-11 |
| I want to purchase ptz tilt camera but wanthe most recent version? please how can i tell which is the newest? | 2023-02-11 | Hello! Thank you for your question. This camera is the latest version. Our version depends on the firmware of the camera. If the latest version is available, the camera will prompt you to update it. thank you. | Dzees Cam US | 2023-02-13 |
| Someone have a tablet that download the Dzees app. If so what brand.? | 2023-04-28 | If your question is "does it work from a tablet" then the answer is yes it will work. | Rose FL | 2023-04-28 |
| Someone have a tablet that download the Dzees app. If so what brand.? | 2023-04-28 | iPad | CG | 2023-04-28 |
| Someone have a tablet that download the Dzees app. If so what brand.? | 2023-04-28 | Hi Thanks for your question. Sorry, our camera does not support logging in on the computer. Thank you. | Dzees Cam US | 2023-04-29 |
| Oh gosh! i just bought this camera, many reviews not positive why?, hopefully my camera will work! advertisement looks honest/transparent. thanks. | 2023-03-16 | The camera has worked great for me. I needed a wifi camera non wired unit. I live in a rural part of the world where internet speed is very slow; despite that the camera has worked very well and I plan to purchase another one for a different level of my property. | James Frazier | 2023-03-16 |
| Oh gosh! i just bought this camera, many reviews not positive why?, hopefully my camera will work! advertisement looks honest/transparent. thanks. | 2023-03-16 | We have 5 of these and they work great. | Brett R Pavlov | 2023-03-16 |
| Oh gosh! i just bought this camera, many reviews not positive why?, hopefully my camera will work! advertisement looks honest/transparent. thanks. | 2023-03-16 | Yes | Bernice Quiroz | 2023-03-16 |
| Is quick start guide (d3k) online? | 2023-05-08 | Hi Thanks for your question. When you receive the camera, you will also receive the camera manual. If you are still unclear after reviewing the manual, please contact after-sales service to assist you. thank you. | Dzees Cam US | 2023-05-09 |
| How have you installed this camera on vinyl siding of the exterior of a house/apartment? | 2023-04-04 | I would use wall anchors | Eyal B | 2023-04-05 |
| How have you installed this camera on vinyl siding of the exterior of a house/apartment? | 2023-04-04 | No mine is on brick on my house | Dana M | 2023-04-06 |
| I'll leave charging the camera with the adapter cord plugged. If rain the water will probably damage the camera? Thanks for your help. | 2023-03-21 | I installed a small roof for the camera, just to prevent any situation with the connector. | Sergio Araya Alfaro | 2023-03-21 |
| What’s the best way to add another user, make a second account? | 2023-05-11 | Hi Thanks for your question. Please monitor cameras on multiple mobile phones (different app accounts) simultaneously by sharing devices. Thank you. | Dzees Cam US | 2023-05-12 |
| What’s the best way to add another user, make a second account? | 2023-05-11 | Don't add another account but attach the other user to your account. The settings has a way to add users | JB | 2023-05-12 |
| Hi. i set the alarm on at night, why when goes off, doesn't record the sound at all? thanks | 2023-04-03 | Most likely is that you have an audible alarm set to which it doesn't record that noise | Rose FL | 2023-04-10 |
| We replaced the first one, because didn't pickup outside sounds. Got another one, picked up sounds but very poorly, why? My other cameras can pickup. | 2023-05-10 | I've found that the sound is very unclear and mostly "garbled". The only time it works is when I use the app remotely to talk to someone standing directly by the camera. My guess is that the speaker quality is compromised several feet away and on | Eyal B | 2023-05-10 |
| I'm back, bought the camera not home yet, forgot to ask comes with a good siren? i wish is laud enough to scare bad people. thanks | 2023-03-16 | Yes has a loud siren. But wish it had playback options | Bernice Quiroz | 2023-03-16 |
| I'm back, bought the camera not home yet, forgot to ask comes with a good siren? i wish is laud enough to scare bad people. thanks | 2023-03-16 | My siren never worked!!! And my camera never worked. I sent it back and bought a different camera. | rayebe1961 | 2023-03-16 |
| Anyone have a android tablet that you can download the Dzees app? | 2023-04-30 | Sorry I only have android phone. App is in play store. Hope that helps | brian cahill | 2023-04-30 |
| Anyone have a android tablet that you can download the Dzees app? | 2023-04-30 | Hi, Thanks for your question. Sorry, our camera does not support logging in on the PC side. The camera can be logged in on both the phone and iPad. Thank you. | Dzees Cam US | 2023-04-30 |
| Anyone have a android tablet that you can download the Dzees app? | 2023-04-30 | Yes! | sonya cooper | 2023-05-01 |
| Do they have Different mounting bracket to hang straight down dothey have them | 2023-04-22 | No, just the mounting bracket you see in the photo. | Brett R Pavlov | 2023-04-22 |
| Do they have Different mounting bracket to hang straight down dothey have them | 2023-04-22 | The provided mounting bracket does hang straight down. | Dennis Kaplan | 2023-04-22 |
| Do they have Different mounting bracket to hang straight down dothey have them | 2023-04-22 | Hi, Thanks for your question. The camera has a bracket, you can use the bracket that comes with the camera to install, there is no other mounting bracket. thanks. | Dzees Cam US | 2023-04-23 |
| Where dzees camera comes from? made in? good day. thanks. | 2023-03-17 | China | Nitin | 2023-03-23 |
| How long does it take to charge? | 2023-06-13 | The instructions tell you to charge your camera 8 to 12 hours with the USB cord provided, before putting your camera up outside. Ours charged more quickly. Once our camera was out and set up with the solar panel, it stays charged 100% every single day since we put it up. | Angel | 2023-06-15 |
| How long does it take to charge? | 2023-06-13 | I would charge it all day. I changed the settings on it so that it would go into sleep mode and not use the battery up faster. | Bob D. | 2023-06-15 |
| How long does it take to charge? | 2023-06-13 | I plugged it in and did other things…when I returned it was ready…I would plan 1-2 hours…best guess as I really wasn’t keeping track | CG | 2023-06-15 |
| How long does it take to charge? | 2023-06-13 | About 4 hours, i’ve had my camera for onout a year and only recharged it once. | William Layton | 2023-06-15 |
| How long does it take to charge? | 2023-06-13 | 12 to 24 hours for best results | Phillipps | 2023-06-16 |
| How long does it take to charge? | 2023-06-13 | I think 8-10 hours for a new, full charge. After that 1st initial charge you can either use a USB cable or solar panel for continuous charge. | Jeep Girl | 2023-06-17 |
| How long does it take to charge? | 2023-06-13 | I don't remeber the exact amount of time but it wasn't long. It's still on and that was a few months ago | Rose FL | 2023-06-18 |
| How far can it be from router and maintain a good signal | 2023-02-21 | Right around 40 feet | Juice | 2023-02-21 |
| How far can it be from router and maintain a good signal | 2023-02-21 | I would said like 5-6 meters | ES | 2023-02-21 |
| Dzees camera can you improve your cameras? the outside sounds are very poor to hear. thanks | 2023-05-10 | I don’t think you can improve the sound quality. | Dennis Kaplan | 2023-05-11 |
| Dzees camera can you improve your cameras? the outside sounds are very poor to hear. thanks | 2023-05-10 | I'M HAVING NO PROBLEM WITH THE SOUND QUALITY ON MY CAMERA HOWEVER MAKE SURE IT'S FULLY CHARGED AND CHECK THE SETTINGS. | JAW | 2023-05-11 |
| Can you transfer saved videos on the Micro SD card to your computer? | 2023-03-15 | Yea | Nitin | 2023-03-15 |
| what is the rated wifi distance from camera to router on 2.4? | 2023-02-01 | I don't know what the rated distance is, but mine wouldn't hold a WiFi connection more than a couple feet, so it got sent back. | Dustin | 2023-02-01 |
| what is the rated wifi distance from camera to router on 2.4? | 2023-02-01 | Not sure why u r asking but I get notifications no matter where I am distance wise. But if in a no service area then no notification | Linda | 2023-02-01 |
| what is the rated wifi distance from camera to router on 2.4? | 2023-02-01 | Hi Thank you for your question. Sorry, we can't give the standard distance. However, as long as your camera is connected to a WiFi signal greater than 75%, the camera can normally work. Thank you very much. | Dzees Cam US | 2023-02-03 |
| Can you buy a backup battery? If not, how long does it take to recharge so I can keep consistent coverage? | 2023-03-27 | I don't think you can you can buy a backup battery, as I believe the battery is cased into the camera. However, I do believe the company has a 16ft charging cable that plugs into the back of the camera and into an outlet for constant charging. Or, you can get a solar panel that also plugs into the back of the camera and you attach the solar panel to the outside of your house or garage and have the panel face into direct sunlight for constant charging, also. I myself, have a solar panel. | Jeep Girl | 2023-03-27 |
| Can you buy a backup battery? If not, how long does it take to recharge so I can keep consistent coverage? | 2023-03-27 | It all depends on how much action the camera sees. My camera near the garage has been going for 3 months now without a charge and it's 70 percent full. The one at my front door will last 2 weeks if I'm lucky | Eyal B | 2023-03-27 |
| Can you buy a backup battery? If not, how long does it take to recharge so I can keep consistent coverage? | 2023-03-27 | There is a solar charger they offer. It takes about 4 hours to charge but the fully charged camera works for several months on a charge. | S Douglas Holt | 2023-03-27 |
| Can you buy a backup battery? If not, how long does it take to recharge so I can keep consistent coverage? | 2023-03-27 | I can’t say if the battery is replaceable as I have never had a need to ,however, I use the optional solar panel and never have had an instance where the device didn’t work. The indoor cameras I use a extended length charging cable . Hope this helps. | Allan | 2023-03-27 |
| Hello, I would like to know why the price difference between the white and the black is just the color or is there some other difference? Thankful | 2023-05-10 | I HAVE NO CLUE BUT WHY NOT GIVE THE SELLER A CHANCE TO EXPLAIN. | JAW | 2023-05-11 |
| Hello, I would like to know why the price difference between the white and the black is just the color or is there some other difference? Thankful | 2023-05-10 | Hi Thanks for your question. Yes, only the difference in color. | Dzees Cam US | 2023-05-11 |
| Alguien sabe si esta camara da seguimiento a los movimientos, yo la tengo pero no me funciona así | 2023-05-28 | No, no lo tiene , eso le falto... | Pp.fdez.… | 2023-05-28 |
| Alguien sabe si esta camara da seguimiento a los movimientos, yo la tengo pero no me funciona así | 2023-05-28 | Hola, no da seguimiento a los movimientos. Uno tiene que girarla | Rosa | 2023-05-28 |
| Alguien sabe si esta camara da seguimiento a los movimientos, yo la tengo pero no me funciona así | 2023-05-28 | Hola. Esta cámara puede mover la imagen en vivo de la cámara, pero no puede mover la dirección de la lente con el movimiento, Gracias. | Dzees Cam US | 2023-05-29 |
| Alguien sabe si esta camara da seguimiento a los movimientos, yo la tengo pero no me funciona así | 2023-05-28 | No trae seguimiento. | R. C. Loredo | 2023-05-30 |
| Can I use this camera with SD card only and not pay for cloud? | 2023-04-21 | Extract from T&C’s: 13. Termination of service You may request termination of your account and your right to use the Dzees Home Services at any time without limitation. The Dzees Home Services will be terminated within approximately 5 business days after your request. Any unused Dzees Home Services fees (if applicable), including subscription fees, may not be refundable under this method of termination. Upon termination of your account, certain information may not immediately be deleted from Dzees Home's or its agents’ systems, including without limitation log entries, diagnostics, analytics coming from devices tied to the user; transaction details of the account; or information subject to search warrant, subpoenas, or other legal processes. | CG | 2023-04-21 |
| Can I use this camera with SD card only and not pay for cloud? | 2023-04-21 | Yes you can just use sd card. I pay the 7.99 for 3 months because I feel the best deal. It let's you record longer videos when motion is deteted and gives recognition like if it's a person car animal | brian cahill | 2023-04-21 |
| Can I use this camera with SD card only and not pay for cloud? | 2023-04-21 | Hi, Thanks for your question. Yes, you can use the SD card, but the AI u200bu200bclassification of the APP, only humanoid detection and customized areas cannot be used, thank you. | Dzees Cam US | 2023-04-23 |
| Is small cell screen the only way to view security cameras? | 2023-06-15 | I use both my iPhone and my iPad. | William Layton | 2023-06-15 |
| Is small cell screen the only way to view security cameras? | 2023-06-15 | Install the ap on a wireless tablet. | Richard H. | 2023-06-15 |
| Is small cell screen the only way to view security cameras? | 2023-06-15 | Hello Thank you for your question. You can log in to the app and connect to the camera on your phone or iPad. Sorry, the camera cannot log in on the computer. Thank you. | Dzees Cam US | 2023-06-16 |
| If not using solar does this have to be unscrewed and removed to charge it? Does it have a magnet mount? | 2023-04-23 | Hi Thank you for your question. Yes, the camera can be charged using a solar panel or charger. This camera does not have a magnetic bracket. thank you. | Dzees Cam US | 2023-04-24 |
| Is "custom detection zone" available only with subscription? | 2023-01-25 | Custom detection zone is only available with subscription. I would advise you to not buy those cameras. Very few of the promises they make are true.. | BCA | 2023-01-25 |
| Is "custom detection zone" available only with subscription? | 2023-01-25 | Yes. | Dzees Cam US | 2023-01-31 |
| When alarm goes off, and i play the clip and there's no sound of the alarm recorded? how come? mal functioning? hope not. thanks for your help today. | 2023-04-03 | I never had that happen, but if I had to guess, you may have to turn the sound “on”. You’ll capture ambient noise and the alarm. If sound is “off” it probably doesn’t capture any sound, including the alarm. | KH | 2023-04-03 |
| I have a roku system will the drees system operate on my tv with my roku system? | 2023-03-16 | While you might have a smart TV, roku will not operate the Dzees app. You need to download theDzees's app. You would need a smartphone, computer, a laptop or a tablet. | sharon | 2023-03-16 |
| Is SD card ultra or extreme best for these cameras? | 2023-04-23 | We don’t use one with the exception of when we go on vacation & we use the extreme. | Sherri M. | 2023-04-23 |
| Is SD card ultra or extreme best for these cameras? | 2023-04-23 | Hi Thank you for your question. The capacity of the SD card is 2-128GB, thank you. | Dzees Cam US | 2023-04-24 |
| Will this camera support a 5 g network router? | 2023-03-06 | Yes | JB | 2023-03-06 |
| Will this camera support a 5 g network router? | 2023-03-06 | It will only work with the 2.4GHz wifi signal. If the router is new it should support both 2.4 and 5.0GHz signals. | CVT | 2023-03-06 |
| Will this camera support a 5 g network router? | 2023-03-06 | if you have Xfinity it automatically switches to 2.5. So if you have a router that would do that it will work, Other then that no it wont work | Juice | 2023-03-06 |
| Will this camera support a 5 g network router? | 2023-03-06 | Our router does 5g and at first when setting up our cameras, the automated voice of the camera said that it didn't do 5g, it then proceeded to complete so I'm thinking that maybe the router(s) are variable. All I can say is that it did process , complete and working for us. Hope this helps. | NW Artist | 2023-03-06 |
| Will this camera support a 5 g network router? | 2023-03-06 | Thanks for asking. The wireless camera works with 2.4Ghz WiFi only. Generally the WiFi router will have 2.4G and 5G option. Please check your device. | Dzees Cam US | 2023-03-07 |
| Will this camera support a 5 g network router? | 2023-03-06 | No | SLArch | 2023-03-07 |
| How to set up preset zones on the D3K? | 2023-06-12 | That is only included in a paid subscription | Phillipps | 2023-06-16 |