| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Does this camera rotate? | 2023-04-21 | No but dont buy these cameras i regret purchase there cloyd service is garbage i lose alot of clips ...not worth buying these cameras | edwin vermette | 2023-04-21 |
| Does this camera rotate? | 2023-04-21 | No | Double C | 2023-04-21 |
| Does this camera rotate? | 2023-04-21 | No | Manuel P. Amargo | 2023-04-22 |
| Will these cameras work off satellite wifi? | 2023-05-17 | I would assume so as long as it's 2.4ghz | JB | 2023-06-02 |
| Just wondering do they have a solar panel for these. I just ordered 12 an there is a spot i want to put one but no power? | 2023-04-07 | I dont think so | edwin vermette | 2023-04-21 |
| Al instalar una sd card, puedo acceder desde la aplicación al contenido que se ha grabado en la memoria? o tengo que extraer el sd? | 2023-01-31 | El contenido de la tarjeta SD se puede leer a través de la aplicación sin tener que volver a sacar la tarjeta. | Septekon | 2023-01-31 |
| Will these work with my Geeni Merkury camera app? | 2023-03-05 | No | edwin vermette | 2023-04-21 |
| Can i communicate through the camera to visitors if im 10 miles from home? | 2023-04-03 | Yes | Jessica Perez | 2023-04-03 |
| Can i communicate through the camera to visitors if im 10 miles from home? | 2023-04-03 | Yeah as long as your cameras maintain connection you can do anything you’d do from 10 feet away. | Jared Specht | 2023-04-04 |
| Can i communicate through the camera to visitors if im 10 miles from home? | 2023-04-03 | I believe you can as long as they are all hooked up to Wi-Fi. I don't know how the quality of the audio is. | darkside | 2023-04-04 |
| Hello, can i use this on a win 10 computer? and do i have to pay some sort of fee? i only want it for real-time feed. | 2023-04-29 | I don’t have answer, because I only used to my smart phone | Manuel P. Amargo | 2023-04-30 |
| Hello, can i use this on a win 10 computer? and do i have to pay some sort of fee? i only want it for real-time feed. | 2023-04-29 | Yes, you can download the septekon app on your computer and log in to your mobile phone account to watch the live video. To download the app please visit www.septekon.com. | Septekon | 2023-05-01 |
| Can i watch video from motion detection notification if sd card is installed? on and away from wifi? | 2023-04-01 | I’m able to view video clips fairly soon within a notification of motion detection, even without the SD card installed. I can be away from home, and still view clips. I don’t have to be on my home WiFi. | Randy C. | 2023-04-01 |
| Can i watch video from motion detection notification if sd card is installed? on and away from wifi? | 2023-04-01 | It is possible to watch the video with an SD card installed, but if you don't have WiFi, you will need to download the video and save it locally. | Septekon | 2023-04-02 |
| Does this camera use a usb power cable? | 2023-06-02 | No,it has a regular plug that goes to an outlet. | JB | 2023-06-02 |
| Does this camera use a usb power cable? | 2023-06-02 | Yes | Manuel P. Amargo | 2023-06-02 |
| Does this camera use a usb power cable? | 2023-06-02 | Bout has a 3.5m Jack male and female end that connects to the plug in for 110 power. They send you electrical tape to protect the female insert. Even though once you plug in the male it’s secure I taped mine to make sure it was water proof. Once connected that part of the power cord is most likely outside. As mine is. Hope this helps | Danielle J. | 2023-06-03 |
| Puede almacenar grabaciones ? | 2023-01-11 | Sí, hay una función de audio bidireccional, y tanto el sonido como la imagen se pueden almacenar al mismo tiempo. | Septekon | 2023-01-11 |
| Necesito comprarla para enviarlas ami país honduras si se puede conectar sin ningún problema con wifi | 2023-02-10 | Muy buenas me gusta se ven muy bien | Felix almonte | 2023-02-10 |
| Will these work with google assistance, over T-Mobile network? | 2023-05-03 | Yes | DANNY N. | 2023-05-16 |
| Can these cameras be used with my NVR? | 2022-12-06 | Our camera support the onvif protocol and can work with NVR. | Septekon | 2022-12-06 |
| Cam multiple family members across the US be able to log in and view the cameras? I want to get it to send to mexico to my grandfather's house. | 2023-04-05 | Yes, you can add accounts or share the account credentials. | Mohlab Faisal | 2023-04-05 |
| Cam multiple family members across the US be able to log in and view the cameras? I want to get it to send to mexico to my grandfather's house. | 2023-04-05 | Yes, but only one main account is allowed, and the main account can share with other family members. | Septekon | 2023-04-06 |
| Hello, I see you are suppose to scan something to activate the software, I do not own a cell phone will this be a problem? | 2023-05-01 | I think it would be a problem. If you have a tablet with wifi and a camera, you should be good. You need something to watch it on anyway. I think you can scan the QR code with the security camera, but the software itself needs to be on a phone or tablet. They support Windows and Mac, so you might be able to run it from a PC. I hope this helps. | Charles B. | 2023-05-01 |
| Since the camera supports rtsp and onvif is it possible to connect it to blue iris? | 2023-05-04 | Yes, it can connect to blue iris. | Septekon | 2023-05-05 |
| Can it connect to uniden doorbell security system? | 2023-05-16 | It will connect to ANY live Wi-Fi | DANNY N. | 2023-05-16 |
| Cómo conectar con Alexa | 2023-04-15 | No conozco la respuesta, al igual tengo esa misma pregunta | Luis Miguel Reyes | 2023-04-15 |
| Cómo conectar con Alexa | 2023-04-15 | Please contact our after sales email: support_us@septekon.com and we will guide you on how to connect. | Septekon | 2023-04-17 |
| What is the cost for Cloud storage? I can't find it anywhere. | 2022-11-24 | When you download the app, Septekon. You’ll find there options. | Gazmir Blakaj (Jerry) | 2023-01-16 |
| After set up, I turned on motion detection, now it inly records motion, how can i have motion detection and video recording set to 24 hours? | 2023-06-12 | Cloud record only while motion detecting, but will continue to record until 30s after no movement, not 24/7 continuous recording. It saves resources and does not miss important pictures. 24/7 in time policy means that the motion detection is 24/7 working, not recording. Compared with traditional continuous recording, it has the following advantages: 1. Motion trigger recording, rejecting worthless static pictures, but not losing valuable pictures 2. There are no useless static pictures, highlighting the useful part, which is more convenient for search 3. Work only when needed, more energy efficient | Septekon | 2023-06-13 |
| Do I have to have an account with anyone in order to view or manage cameras? | 2023-02-23 | Yes you need their app and account$ to look back the footage. But live view is for free with their app. | Gazmir Blakaj (Jerry) | 2023-02-23 |
| Do I have to have an account with anyone in order to view or manage cameras? | 2023-02-23 | Yes gotta pay for a subscription and make an account on the app | Jared Specht | 2023-02-23 |
| Do I have to have an account with anyone in order to view or manage cameras? | 2023-02-23 | You need to download the "Septekon" app and register an account. | Septekon | 2023-02-24 |
| can I save the video to my computer? | 2023-01-16 | No, you have to pay for that service and saved videos will be only those detected by motions. , | Gazmir Blakaj (Jerry) | 2023-01-16 |
| can I save the video to my computer? | 2023-01-16 | I take the SD card out of the camera to transfer files to my pc. Can record live video to my phone/tablet through the app. They also have a windows app that allows live recording. You can view older files on the SD card through the app. | Buyer | 2023-01-16 |
| can I save the video to my computer? | 2023-01-16 | Yes, you can download the “Septekon” app on your computer, and then download any videos you want to save. | Septekon | 2023-01-17 |
| What is the cost of the cloud storage? | 2023-01-15 | I’ll be pay 48dlr for the first year | ricardo pineda | 2023-01-16 |
| Where can I buy the mounts for these cameras at? | 2023-05-08 | I would check with the manufacture it comes with it so unless it breaks I would message them | Nana… | 2023-05-08 |
| Where can I buy the mounts for these cameras at? | 2023-05-08 | The mounts are parts of the packages | Manuel P. Amargo | 2023-05-08 |
| can be used with 5g wifi | 2023-04-19 | i BELIEVE IT WILL ONLY DO 2.5 gHZ | Donald K Hevener Sr | 2023-04-19 |
| can be used with 5g wifi | 2023-04-19 | No 2.4 | Jared Specht | 2023-04-19 |
| can be used with 5g wifi | 2023-04-19 | Yes, they can be used with 5G. | Elienid | 2023-04-19 |
| how it work on onvif? | 2023-03-02 | Open Onvif in the App local application and set the relevant parameters. | Septekon | 2023-03-02 |
| Do you have one with the Ethernet conection? | 2022-12-07 | Thy dont have ethernet connection port. | Gazmir Blakaj (Jerry) | 2023-01-16 |