| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| How do you properly clean this feeder? | 2023-06-10 | I use Clorox wipes. | colorful pens | 2023-06-10 |
| How do you properly clean this feeder? | 2023-06-10 | My wife mists it down with a bleach/water solution every other week and let’s it dry before refilling it. | Amazon Customer | 2023-06-10 |
| How do you properly clean this feeder? | 2023-06-10 | Soap and water when needed | Amazon Customer | 2023-06-11 |
| Can you detach the camera in order to charge it, or must you take the entire unit off? | 2023-03-30 | I take the whole unit off. That way I can also clean it at the same time! | Billy C. | 2023-03-30 |
| Can you detach the camera in order to charge it, or must you take the entire unit off? | 2023-03-30 | The camera doesn’t detach. I run an extension cord out to it to charge it- it is easier than taking down the feeder. (We mounted ours to a wooden pole ) originally had it on the back porch but it was too easy for the squirrels to empty it out. On the pole we added a baffle to keep them out of this feeder. | P. ODell | 2023-03-30 |
| If I download the app and connect with my phone can I activate another phone if I delete my act? | 2023-05-08 | I believe you can download the app to another phone but email netview to maker sure. They have very good customer service and are usually very quick to respond! | Billy C. | 2023-05-08 |
| Can this be hung up like a regular hummingbird feeder? | 2023-03-22 | Yes, We hung ours up on a shepherds hook | Sherri Kiser | 2023-03-22 |
| How do you keep raccoons from getting to the feeder? | 2023-04-29 | I’m sorry I can’t answer that question as far as raccoons but I have a big problem with squirrels. I used a 8 ft shepherds hook with a large metal baffle a foot from feeder. No squirrels anymore! | Sherri Kiser | 2023-04-29 |
| How long is the cord wire for solar panel? | 2023-03-17 | I didn’t get the solar powered feeder but the info may be on the Netvue website | P. ODell | 2023-03-30 |
| How effective is the Squirrel guard? | 2023-02-28 | It’s not. | Recap | 2023-02-28 |
| How effective is the Squirrel guard? | 2023-02-28 | We had better luck with the siren 😬 | Chris | 2023-03-01 |
| How effective is the Squirrel guard? | 2023-02-28 | Haven't had to use it yet. Mine is mounted on a pole with a squirrel guard and they don't bother it. | Billy C. | 2023-03-01 |
| Can I put live stream on my tv? | 2023-02-28 | I think you could if you have a way to mirror the app to your TV. You can view a live steam on the app. | Kathy | 2023-03-29 |
| Is this free standing since I don’t have a tree to put this feeder on? | 2023-03-27 | I wouldn't say it's free standing, but you don't need a tree to mount it on. I ordered this as a gift and I'm pretty sure the recipient has it hanging from a shepherds hook in the yard. | delta juliet | 2023-03-27 |
| Is this free standing since I don’t have a tree to put this feeder on? | 2023-03-27 | No, and it needs to be near wifi | Theresa Davis | 2023-03-27 |
| Is this free standing since I don’t have a tree to put this feeder on? | 2023-03-27 | It will sit on something, like a table. I mounted mine to my fence. It comes with Velcro straps, so you can experiment with the placement before permanently attaching it somewhere. | Kathy | 2023-03-29 |
| Does the phone app use minutes or data from my cell phone? | 2023-03-06 | I imagine it would use data if you are not connected to wifi. | Kathy | 2023-03-06 |
| Is there any warranty if a squirrel chews the camera? We’ve had this a week and a squirrel chewed all over the camera area. | 2023-03-22 | When I purchased the Bird feeder I opted for the 2 year service plan which was an additional charge of about $18. | Amazon Customer | 2023-03-23 |
| Is this bird feeder squirrel safe? | 2023-05-09 | No it's not | Donald Amazon Customer | 2023-05-09 |
| Can you hang on a shepherds pole? | 2023-05-15 | I don’t think so not sure how you would attach it | oaklady | 2023-05-15 |
| Can you hang on a shepherds pole? | 2023-05-15 | No. There is no way to hang it. We purchased a new pole with a platform to sit the feeder on. | Nana | 2023-05-15 |
| Can you hang on a shepherds pole? | 2023-05-15 | I don’t believe so. It needs to be hose clamped to a pole and I don’t think a shepherds pole has a big enough diameter. It can’t hang either because th lid tilts to put seed in. | Amazon Customer | 2023-05-17 |
| Not getting the motion notification until a few hours after the bird has landed. How can i fix this? | 2023-05-17 | I'm wondering if it is the strength of your Wi-Fi signal, since it communicates through Wi-Fi? | AJ | 2023-05-18 |
| Where do I purchase the sd card from? | 2023-05-23 | I ordered it on Amazon | P. ODell | 2023-05-23 |
| Where do I purchase the sd card from? | 2023-05-23 | I got mine at Walmart, it will be a small one that comes with an adapter. | Amazon Customer | 2023-05-23 |
| Where do I purchase the sd card from? | 2023-05-23 | I got mine at BestBuy but I assume Walmart or Target would have them in the computer department. | Amazon Customer | 2023-05-24 |
| How do you mount to a shepherd's hook? | 2023-03-24 | I don't think it is made to hang from a shepherd's hook. It does have tripod attachments, so you could mount it on a tripod. | Kathy | 2023-03-29 |
| I know the camera takes pictures and videos but can I take a picture and how do I do that? | 2023-03-23 | Open Netvue app. Tap screen that says Netvue Smart Camera (not the icons in the white strip but anywhere else on the screen. It should show its connecting to live camera. When live screen comes on tap arrows on bottom right of screen to get full screen picture. When you get full screen if there are no icons on left side of screen tap screen anywhere. You should get a video camera icon, a regular camera icon and a sound icon. Tap camera icon when ready to take picture. Once picture is taken it will give you option to save it to your phone. Hope this helps. | Billy C. | 2023-03-23 |
| Does this allow live viewing with Windows pc/browser? | 2023-02-21 | Video could not be loaded | Kay W. Eilbert | 2023-02-21 |
| I live in an area with very poor wifi. it will not connect outside to my phone. can i still watch live views without wifi? any other benefits of wi | 2023-03-29 | No you need the Wi-Fi. The videos automatically download to an app. | P. ODell | 2023-03-30 |