| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Can it be mounted on a shepherds hook? | 2023-04-01 | It is not stable enough to hang from a hook. It is recommended that you use a strap to attach the camera to the vertical bar of hook or the main trunk. | viewtechUS | 2023-04-17 |
| My feeder quit recording suddenly I can still see the live picture but it will not record I have tried turning it on and off any ideas? | 2023-05-17 | Check your settings and see if it is set to sleep. | Oak | 2023-05-17 |
| How do I use the app for free with the SD card w/o the fee? | 2023-03-19 | Place a micro sd card into the camera and you can view the pictures and videos in the app | Kevin F. Ritter | 2023-03-29 |
| What is included with this purchase? Feeder, pole, baffle? | 2023-05-20 | Just the feeder and solar panel. Everything else must be purchased separately. | Amazon Customer | 2023-05-20 |
| How do I eject the SD card once it has been installed? | 2023-05-27 | Push it in and it pops up, at which point you grab it and pull it out. | Venom | 2023-05-27 |
| How do I eject the SD card once it has been installed? | 2023-05-27 | I don’t use an SD card. I just check the app and save any videos I like to my photos. You can get hundreds a day that are repeats of the same bird. There is no need to save on a card unless you don’t want to use the app. Then this doesn’t answer your question. | Nature Lover | 2023-05-27 |
| How do I eject the SD card once it has been installed? | 2023-05-27 | Usually you push it in and it will eject out. You may need to use something small to push it in. | Laura G. Stark | 2023-05-27 |
| How do I eject the SD card once it has been installed? | 2023-05-27 | Press down on card and it will pop up enough to pull it out. I pushed down with my fingernail | Kindle Customer | 2023-05-27 |
| How do I eject the SD card once it has been installed? | 2023-05-27 | I have been able to press down with a fingernail and have it pop up. | Betty in Texas | 2023-05-27 |
| How do I eject the SD card once it has been installed? | 2023-05-27 | I think you just push down on it and it pops up. | Lizziegirl | 2023-05-27 |
| How do I eject the SD card once it has been installed? | 2023-05-27 | https://www.amazon.com/ask/questions/Tx1PN9RVYVOUW4K/ref=ask_ql_ql_al_hza | NJfarmgirl | 2023-05-27 |
| I cannot get this to connect to our wi-fi. it keeps telling me my password is wrong and it is not. thoughts? | 2023-04-14 | change your password. You may also have other programs such as VPNs or security programs with different passwords blocking connection. | NJfarmgirl | 2023-04-17 |
| I cannot get this to connect to our wi-fi. it keeps telling me my password is wrong and it is not. thoughts? | 2023-04-14 | Please contact Netvue tech support via the chat by NetVue App -> SUPPORT -> LIVE CHAT | viewtechUS | 2023-04-17 |
| How far away can the feeder--antenna--be away from the Wi-Fi modem? | 2023-04-17 | My feeder is maybe 150 feet from my modem. | NJfarmgirl | 2023-04-17 |
| I have a shady yard which type would I get? | 2023-04-13 | you get what you order. i don't recommend the solar mount for obvious reasons if the feeder will hang in the shade | NJfarmgirl | 2023-04-17 |
| Is this made of plastic? We have tons of squirrels that eat through plastic | 2023-04-02 | Yes, it is made of heavy plastic. | NJfarmgirl | 2023-04-08 |
| What us the seed capacity? | 2023-03-19 | It holds about 3 cups of seed. I usually use sunflower seeds. Since they take one seed at a time it lasts surprisingly long. | Nature Lover | 2023-03-20 |
| For those who have had this camera/feeder, do you still enjoy it? I have seen a lot of bad comments and want to see what people on here think. | 2023-03-27 | If you get one and it actually works, it’s a nice feeder with a great camera. My main complaint is with customer support. The battery did not charge properly (out of the box) and the process for getting it straightened out was horrible and took forever. The replacement is working fine. Getting to this point was almost not worth it. | Venom | 2023-03-27 |
| For those who have had this camera/feeder, do you still enjoy it? I have seen a lot of bad comments and want to see what people on here think. | 2023-03-27 | This was a gift for my husband. He likes the feeder and camera but is disappointed that it cannot accurately identify the birds, which is why he wanted it. They claim 6000 species in the AI but it identifies the same bird as 3 different species, some of which would never be found on our continent. The AI needs to be greatly improved before I renew that subscription. | NJfarmgirl | 2023-03-27 |
| For those who have had this camera/feeder, do you still enjoy it? I have seen a lot of bad comments and want to see what people on here think. | 2023-03-27 | No complaint after 2 months. Birds love it also | G.Merrell | 2023-03-27 |
| For those who have had this camera/feeder, do you still enjoy it? I have seen a lot of bad comments and want to see what people on here think. | 2023-03-27 | I have nothing but good to say about it. The battery lasts a long time before charging. The pictures are clear. I don’t have the AI because I don’t need it. It is easy to fill with seed. I haven’t read the negative comments but I love it. | Nature Lover | 2023-03-27 |
| For those who have had this camera/feeder, do you still enjoy it? I have seen a lot of bad comments and want to see what people on here think. | 2023-03-27 | I use mine everyday. Never had an issue with it. Their customer service is wonderful. I did contact one time and they answered me quickly and we solved the problem. It was on my end NOT the feeder. We do take it in every night, which is easy, and put it back out in the am. We do this so the night critters can’t get at it. | Beaglemama | 2023-03-27 |
| For those who have had this camera/feeder, do you still enjoy it? I have seen a lot of bad comments and want to see what people on here think. | 2023-03-27 | Yes we still use it, and enjoy it. | Jason N | 2023-03-27 |
| For those who have had this camera/feeder, do you still enjoy it? I have seen a lot of bad comments and want to see what people on here think. | 2023-03-27 | We love ours. It is fun to see the birds come and eat. We also have a Squirrel who visits. We have enough food for all!! | Laura G. Stark | 2023-03-27 |
| For those who have had this camera/feeder, do you still enjoy it? I have seen a lot of bad comments and want to see what people on here think. | 2023-03-27 | I have had no problems with the video but I do use a mesh router. The feeder comes with so many attachments and I have the solar panel. My only negative would be the amount of seed it holds | Kevin F. Ritter | 2023-03-29 |
| For those who have had this camera/feeder, do you still enjoy it? I have seen a lot of bad comments and want to see what people on here think. | 2023-03-27 | Dang! You all are lucky! We can't get ours to work. Flashing blue light and 4 LOUD dings! :( | BAK | 2023-04-25 |
| Does it go offline arbitrarily periodically? And what is rhythmic signal it gives when connecting to wifi? I have 2 days to decide if to keep it. | 2023-04-17 | Mine has only gone offline when my internet was interrupted from a power outage. I don't recall any sound when I initially set it up. | NJfarmgirl | 2023-04-17 |
| Does it go offline arbitrarily periodically? And what is rhythmic signal it gives when connecting to wifi? I have 2 days to decide if to keep it. | 2023-04-17 | I'm not sure what you are asking but when you connect to wifi, it stays as long as you have a decent signal. The app will tell you if you have a weak, medium or strong signal. I have always had a steady medium signal, but works great with it. | Nature Lover | 2023-04-17 |
| Does it go offline arbitrarily periodically? And what is rhythmic signal it gives when connecting to wifi? I have 2 days to decide if to keep it. | 2023-04-17 | It does go off line on occasion but that is due to a drop of signal on my repeater and not caused by anything with the the Netvue. I have not heard a signal when connecting to WiFi it simply shows on the App that it is connected. Compared to the Bird Buddy and others, this one is far more reliable- I would not return it if I were you. | G.Merrell | 2023-04-17 |
| Does it go offline arbitrarily periodically? And what is rhythmic signal it gives when connecting to wifi? I have 2 days to decide if to keep it. | 2023-04-17 | It has never connected and times out | javagal45 | 2023-04-17 |
| Does it go offline arbitrarily periodically? And what is rhythmic signal it gives when connecting to wifi? I have 2 days to decide if to keep it. | 2023-04-17 | Ours went offline periodically because of a bad battery. The replacement does not go offline and we have a solar panel connected so as not to lose power. You should only have to connect to WiFi once. You need to maintain a good signal with the network so I would check your signal strength. | Venom | 2023-04-17 |
| Does it go offline arbitrarily periodically? And what is rhythmic signal it gives when connecting to wifi? I have 2 days to decide if to keep it. | 2023-04-17 | Hi. The bird feeder can be set to go into sleep mode. I set mine to go off at 7pm and come on at 7am. Once it’s set up it doesn’t go offline. My mom loves it. She can stay in bed in the morning and watch and listen to the birds. | Lizziegirl | 2023-04-18 |
| Do i need to purchase the sim card separately? it's not in the box. | 2023-04-22 | The sim card is not included. Up to 128 gigs. | Momwith2kiddos | 2023-04-23 |
| If a squirrel, being quite ingenuous, figures out how to get on the feeder for a treat, can it break the feeder? | 2023-04-08 | Squirrels haven't broken mine. | NJfarmgirl | 2023-04-08 |
| If a squirrel, being quite ingenuous, figures out how to get on the feeder for a treat, can it break the feeder? | 2023-04-08 | It happened to me once. He was there for quite a while. Lots of photos. It didn’t hurt the feeder at all. He had food & didn’t chew on the feeder. I raised the feeder & he hasn’t figured it out again. | Nature Lover | 2023-04-08 |
| If a squirrel, being quite ingenuous, figures out how to get on the feeder for a treat, can it break the feeder? | 2023-04-08 | I’ve had one squirrel at a time on it and so far it hasn’t damaged it. | Beaglemama | 2023-04-08 |
| If a squirrel, being quite ingenuous, figures out how to get on the feeder for a treat, can it break the feeder? | 2023-04-08 | The feeder is built really well and is quite tough but with squirrels, anything is possible. We have squirrel " cones" or barriers that keep them from getting to the feeders. | G.Merrell | 2023-04-09 |
| If a squirrel, being quite ingenuous, figures out how to get on the feeder for a treat, can it break the feeder? | 2023-04-08 | Being the daredevil athletic acrobats that they are, it's almost impossible to keep squirrels out of anything they want into. I can say that in my case we are making it extremely difficult but every once in a while one is able to make the flying leap and so far they have done no more damage than stealing as much food as possible. I wish the device could ID a squirrel and automatically set of a really loud alarm or even better a shaker. You can set off an alarm now manually but the squirrel just ignores the current alarm. | Nc7r | 2023-04-09 |
| If a squirrel, being quite ingenuous, figures out how to get on the feeder for a treat, can it break the feeder? | 2023-04-08 | Hi, Squirrels get on mine all the time because of where I have it. So far they have not damaged anything. | Lizziegirl | 2023-04-09 |
| Is the app available on ipad? | 2023-03-09 | iPhone and iPad apps are the same ones | Kay W. Eilbert | 2023-03-09 |
| Is the app available on ipad? | 2023-03-09 | Yes , it should be | G.Merrell | 2023-03-09 |
| Am I able to view this on a computer or just a phone app? | 2023-04-27 | It's viewable only in the phone app. | NJfarmgirl | 2023-04-27 |
| Am I able to view this on a computer or just a phone app? | 2023-04-27 | You can view on the Netvue App where you have it installed, either on your phone or computer or both | G.Merrell | 2023-04-27 |
| Am I able to view this on a computer or just a phone app? | 2023-04-27 | I have it connected to two ipads. | Lizziegirl | 2023-04-28 |
| Can you add a solar panel if one doesn't come with it? | 2023-05-22 | Yes and it works so well. My battery is always charged. Even if it isn’t sunny, the battery life is long and can go without charging quite a while. | Nature Lover | 2023-05-27 |
| How many watts is the solar panel? | 2023-05-31 | preety sure it is 5w with usb type c | Pat personal | 2023-06-05 |
| If I set it up and maintain at my home, can my folks in assisted living see the birds? I am actually interested in getting it for them. | 2023-03-31 | only one device can be linked but it can be anywhere!! So, yes | K L L | 2023-03-31 |
| If I set it up and maintain at my home, can my folks in assisted living see the birds? I am actually interested in getting it for them. | 2023-03-31 | It connects to your Wi-Fi at your house. Can you set it up where they live and connect to the Wi-Fi there? | Lizziegirl | 2023-03-31 |
| If I set it up and maintain at my home, can my folks in assisted living see the birds? I am actually interested in getting it for them. | 2023-03-31 | Yes- both my husband and I have the app on our phones and can view the action going on at our house while we're at work. My husband works 45 minutes away from home and he still gets all the notifications and can view everything that's going on. If your folks have access to a smartphone they should be able to download the app and tune into your account. | ItsJess | 2023-05-05 |
| What is the monthly fee for the app? | 2023-03-15 | It' $49.99 for 1 year. | NJfarmgirl | 2023-03-15 |
| How far away can the solar panel be mounted? | 2023-06-07 | I’m not sure. We have ours mounted above it. The cable from the solar panel needs to be plugged into the feeder so however long that cable is would be how far it can be | Beaglemama | 2023-06-07 |
| How far away can the solar panel be mounted? | 2023-06-07 | The cord is quite long. It's at least six feet. I'm not sure I would like the looks of a cord going so far away, but the solar panel works great. | Nature Lover | 2023-06-07 |
| How far away can the solar panel be mounted? | 2023-06-07 | This item was given as a gift to a relative so I can’t verify distance, but judging by the picture sent by recipient of gift, it looks like the solar panel can be mounted at least as far as 6 feet from the feeder. | Kevin O. | 2023-06-07 |
| How far away can the solar panel be mounted? | 2023-06-07 | It can be mounted any distance away. You will need to add a cord extender if more than a few feet away. | G.Merrell | 2023-06-07 |
| How far away can the solar panel be mounted? | 2023-06-07 | the cord length will determine the distance. Mine is about 6 feet or so long. the cord length may be stated in the product details. | NJfarmgirl | 2023-06-07 |
| How far away can the solar panel be mounted? | 2023-06-07 | There's a cord that goes from the solar panel to the back of the feeder. It's not long. Probably 2ft. I have my feeder mounted on a post. The solar panel is behind it. | Lizziegirl | 2023-06-08 |
| What type of tri pod works best for mounting this feeder? | 2023-03-12 | use the tings that came with the feeder for best results. A tripod isn't really recommended but could be used.The camera is in the feeder itself. Use either the pole mount or building mount for best results. | NJfarmgirl | 2023-03-15 |
| Can this feeder be mounted on a pole? | 2023-05-15 | Yes. | Venom | 2023-05-15 |
| Can this feeder be mounted on a pole? | 2023-05-15 | Yes. | Nature Lover | 2023-05-15 |
| Can this feeder be mounted on a pole? | 2023-05-15 | Yes. It also comes with the hardware to attach it to a pole plus it includes a squirrel collar to keep them from climbing the pole. | Kevin F. Ritter | 2023-05-16 |
| Can this feeder be mounted on a pole? | 2023-05-15 | yes. | NJfarmgirl | 2023-05-16 |
| Can this feeder be mounted on a pole? | 2023-05-15 | yes | Kay W. Eilbert | 2023-05-16 |