| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Can it be set to only alert you via siren when a human is detected; ignore pets | 2023-04-24 | Yes you are the only to receive any alerts unless you add another individual to your account. Out of all security cameras I've had the Riolink is amazing so far. Also it has a 24/7 recording, the background sound is pretty clear and the camera motion picks up everything, which is optional in the settings. You can also turn the camera motion off. It was confusing at first but there an option in the settings that says digital tracking. | 😁 | 2023-04-24 |
| Can it be set to only alert you via siren when a human is detected; ignore pets | 2023-04-24 | Hello. Yes, you can refer to the below link to set up the siren schedule for person detection via App for this dual-lens security camera. https://support.reolink.com/hc/en-us/articles/360004215573 | ReolinkDirect | 2023-04-25 |
| Does this camera have two way talk? | 2023-01-16 | Hello. Yes, this Trackmix PoE security camera has two-way talk in real-time. | ReolinkDirect | 2023-01-16 |
| Does this camera have two way talk? | 2023-01-16 | Yes it dose. | REGINALD | 2023-01-17 |
| Can the cabling be fished through the mount and into the house, essentially covering up any holes drilled in the house for the Ethernet cable? | 2023-05-31 | The camera mount does a very good job covering majority of the hole. You might see a small hole, but nothing that can't use a little caulk and paint. The camera is amazing, it won't disappoint! I like it so much, I got two more. | JDM | 2023-05-31 |
| Can the cabling be fished through the mount and into the house, essentially covering up any holes drilled in the house for the Ethernet cable? | 2023-05-31 | Yes, the tail cables of this 4K PTZ security camera could be fished through the mount and into the wall. If you have any other questions, please click this link and enter "Contact the seller": https://www.amazon.com/gp/help/contact-seller/contact-seller.html?sellerID=A22EYB2OIILVQA | ReolinkDirect | 2023-06-05 |
| can I put one specific camera on sleep mode for a while? | 2023-01-29 | Hello. This 4K security camera does not support sleep mode. But you may set up the scene mode on the APP to turn off the camera's recording, alarm notification, etc together. If you have any concerns, please contact us by Amazon message: https://www.amazon.com/gp/help/contact-seller/contact-seller.html?sellerID=A22EYB2OIILVQA | ReolinkDirect | 2023-01-29 |
| Is it compatible with hikvision NVR? | 2023-04-24 | More so maybe not. Mainly compatible with Reolink Nvrs. Don't have hikvision to make an accurate decision. But highly doubt it. | Davis… | 2023-04-24 |
| Is it compatible with hikvision NVR? | 2023-04-24 | Hello, since different NVR suppliers may use different protocols and thus cause some compatibility issues, we can only ensure you full compatibility with Reolink PoE NVR. If you have any further questions, please feel free to contact us via Amazon Message. | ReolinkDirect | 2023-04-25 |
| Does it need nvr? | 2023-05-08 | No it doesn’t need one, however you will be limited to the recording that can fit on a 256Gb microSd card | Peter I | 2023-05-08 |
| Does it need nvr? | 2023-05-08 | It works without a NVR. The app/web interface will give you access to live stream and recorded clips assuming you have an installed SD card and configured event recording. | Chris P | 2023-05-08 |
| Does it need nvr? | 2023-05-08 | Yes if you want to save images. If not you can use a SD card in camera | Xavier | 2023-05-08 |
| Does it need nvr? | 2023-05-08 | No, i am using an SD card | r mayo | 2023-05-08 |
| Does it need nvr? | 2023-05-08 | I don't think so. Even if I have mine connected to the nvr. I can still view it on my phone, or tablet without using the nvr. | Davis… | 2023-05-09 |
| Does it need nvr? | 2023-05-08 | It does not | e | 2023-05-09 |
| Does it need nvr? | 2023-05-08 | Hello. An NVR is not needed. You can power this 4K PTZ security camera up via a 12V/2A DC adapter or a PoE switch supporting IEEE 802.3af, 48V active mode. Then connect it to your router to access it on Reolink App or Reolink Client. | ReolinkDirect | 2023-05-10 |
| Does this camera occupy 2 channels if using an NVR? | 2023-01-21 | No, if I understand your question correctly. It plugs into a single port, 1 camera to 1 port. Hope that helps. - JG | Jerry Glass | 2023-01-21 |
| Does this camera occupy 2 channels if using an NVR? | 2023-01-21 | No | sood | 2023-01-21 |
| Does this camera occupy 2 channels if using an NVR? | 2023-01-21 | No only uses one channel. | Stacy V. | 2023-01-21 |
| Does this camera occupy 2 channels if using an NVR? | 2023-01-21 | Hello. This 4K PTZ PoE camera only occupies one channel of the NVR, you can connect it to NVR to expand your surveillance system. | ReolinkDirect | 2023-01-21 |
| Does this camera occupy 2 channels if using an NVR? | 2023-01-21 | When you upgrade your NVR in the Reolink client app it does show both camera videos. More than likely it does. | Davis… | 2023-01-24 |
| Are both cmos sensor 8mp | 2023-03-30 | The main or wide angle lens is; the zoom or tracking lens is 1080p. Though the image quality is very good, suggest you look up YT channel LifeHackster who has reviewed this camera. | JDM | 2023-03-30 |
| Are both cmos sensor 8mp | 2023-03-30 | Hello. This 4K PTZ security camera will include an 8MP wide-angle lens and a 2MP f=8mm lens. Then you can have a panoramic-wide overview and a clear close-up look at the same time on one screen. | ReolinkDirect | 2023-03-30 |
| Can I put this camera in my beauty salon, how the following person will work if it's a lot people around ? | 2023-02-17 | It depends if you set it to motion detection, or have it off which will be better if there's many people around. The camera can't follow all moving targets. Just keep it stationary, or get a second security camera. | Davis… | 2023-02-18 |
| Can I put this camera in my beauty salon, how the following person will work if it's a lot people around ? | 2023-02-17 | Hello. The camera will automatically detect and follow a specific person in the cover area, if there are many people, the camera will finish tracking one person first, and then track the next person. | ReolinkDirect | 2023-02-19 |
| Will trackmix have software to support Patrol mode in future? | 2023-03-17 | There's a lot of questions and hope that there will be. But at this time, Reolink has not given any clue if they will update to include patrol mode. There's a good Reolink community page of FB, if you are on there. | JDM | 2023-03-17 |
| Will trackmix have software to support Patrol mode in future? | 2023-03-17 | Hello. Sorry, currently the Trackmix PoE camera does not support patrol mode. Your request has been collected, we will forward it to our R&D team. They'll see whether we receive similar feedback and put it into the schedule. It will take time to evaluate the request and to achieve it. If you want a model that can support patrol mode, you may check RLC-823A camera. Here is a link of it. https://www.amazon.com/gp/product/B095H2BBWZ | ReolinkDirect | 2023-03-20 |
| Can this camera be mounted and used in Coridor mode? I need the wide angle to be vertical not horizontal. Can it be mounted on a side wall? | 2023-04-17 | It can be mounted however you wish when indoors. The only thing is, there are no settings for a 90° flip of the image. It’s not really intended for a corridor POV. | JetSet | 2023-04-18 |
| Can this camera be mounted and used in Coridor mode? I need the wide angle to be vertical not horizontal. Can it be mounted on a side wall? | 2023-04-17 | Video could not be loaded | ReolinkDirect | 2023-04-18 |
| Can i connect the camera directly to the verizon router via ethernet cable? will i have all the features available on the phone? i don't want to use | 2023-03-03 | You will need the poe injector between the camera and the router, or a poe switch. | r mayo | 2023-03-03 |
| Can i connect the camera directly to the verizon router via ethernet cable? will i have all the features available on the phone? i don't want to use | 2023-03-03 | To your first question, you cannot connect it directly to your router as they generally do not offer built in PoE. This camera needs to be hooked up to something that will power it. For the second question, the App works well for this Camera providing I believe, most if not all of the control features. Mine is connected to a Reolink NVR through a multi port PoE capable network controller. | Staybright | 2023-03-03 |
| Can i connect the camera directly to the verizon router via ethernet cable? will i have all the features available on the phone? i don't want to use | 2023-03-03 | I followed the instructions, it was very easy. It is plugged into my internet router through a switch, all features are available through the app. I did give mine a static IP on my private network because I have a different camera system as well, but it is not necessary | D.Cole | 2023-03-04 |
| Can i connect the camera directly to the verizon router via ethernet cable? will i have all the features available on the phone? i don't want to use | 2023-03-03 | Hello. If the Verizon router supports PoE of 802.3af compliant (48V), then the camera can be connected to the router via an ethernet cable for use. If the router does not support PoE, please power on the camera with a power supply separately or add a PoE switch between the camera and the router. All the camera features are available on Reolink phone APP as long as the camera is connected to the internet. | ReolinkDirect | 2023-03-04 |
| is this camera compatible with the rln16-410 hard drive? | 2023-02-23 | Hello. Yes, this 4K PTZ outdoor camera can work with RLN16-410 NVR with the hardware version of H3MB18 and N6MB01. If the hardware of the RLN16-410 is H3MB18, please make sure the NVR has upgraded to the latest version and you can only check each lens separately via the Reolink software currently. | ReolinkDirect | 2023-02-23 |
| can this unit operate as stand alone without nvr and operate and power using the memory card?Could you use a router to power the camera | 2023-01-12 | Hello. Yes, this Trackmix PoE camera can work alone without NVR and use a micro SD card (not included in the box). But you can't use router to power it and it's a PoE camera, you need to link it to PoE switch/injector to get power and Internet at the same time. It also can be plugged in by a general DC12V/2A power adapter but still need to link a network cable to get Internet. | ReolinkDirect | 2023-01-13 |
| Does it have a cover / dome over the lower half? | 2023-04-18 | No. The cameras with the domes over the optic section are commonly referred to as vandal-proof. This is not vandal proof. It mounts up and operates in the condition just as it is shown in the pictures. | JetSet | 2023-04-18 |
| Does it have a cover / dome over the lower half? | 2023-04-18 | No, it's what's typically called a "flat face" style camera. It has a plexiglass shield over the lenses, but it doesn't have a plexiglass dome like a dome camera. It's fairly durable, but it's not vandal resistant like an IP67 dome would be. | Austin Masselink | 2023-04-19 |
| Does it have a cover / dome over the lower half? | 2023-04-18 | Hello. No, the camera does not have a cover/dome over the lower half camera as shown. This camera is waterproof and you can install it outdoor. | ReolinkDirect | 2023-04-21 |
| What's the MP for this camera? | 2023-01-12 | Hello. This Reolink Trackmix PoE camera is a 4K High definition camera and has 8 megapixels, its video resolution is up to 3840 x 2160. | ReolinkDirect | 2023-01-12 |
| What's the MP for this camera? | 2023-01-12 | The TrackMix has two lenses and two sensors. The wide angle records 8MP and the telephoto records 2MP. | Camera Pro | 2023-01-14 |
| How does one get the dual view to work with the nvr? I see the icon for it when the camera is stand alone. It isn't there when connected to the nvr. | 2023-02-03 | Hello. The issue may be caused by the firmware version of your NVR. Please kindly upgrade your NVR to the latest firmware version to try again. If still can't work, please click this link and reply "Contact the seller" for further assistance: https://www.amazon.com/gp/help/contact-seller/contact-seller.html?sellerID=A22EYB2OIILVQA | ReolinkDirect | 2023-02-03 |
| Are these cameras compatabile with night owl systems? | 2023-04-02 | Hello. Sorry that we don't test this PTZ security camera with the night owl system. So we are not sure if they can be compatible. It is suggested to use Reolink cameras with Reolink NVR to avoid compatibility problems. Here is our NVR for your reference: https://www.amazon.com/dp/B01D2TQXJW | ReolinkDirect | 2023-04-02 |
| Are the recordings made separately for each lens? In the nvr monitor and the app i will see both recordings as "diferent cameras" or it will embed? | 2023-01-28 | No. What you see in the App is what is recorded. | Peter Gun | 2023-01-29 |
| Are the recordings made separately for each lens? In the nvr monitor and the app i will see both recordings as "diferent cameras" or it will embed? | 2023-01-28 | Hello. This 4K security camera recording to NVR will not be divided into two channels, it will be embedded. If you have any concerns, please contact us by Amazon message: https://www.amazon.com/gp/help/contact-seller/contact-seller.html?sellerID=A22EYB2OIILVQA | ReolinkDirect | 2023-01-29 |
| Are the recordings made separately for each lens? In the nvr monitor and the app i will see both recordings as "diferent cameras" or it will embed? | 2023-01-28 | Using Blue Iris I get two Video feeds. | JohnLikes2Travel | 2023-01-29 |
| Are the recordings made separately for each lens? In the nvr monitor and the app i will see both recordings as "diferent cameras" or it will embed? | 2023-01-28 | I could go back and look at either lens and watch the video of each. | Golfaholic | 2023-01-30 |
| Funciona con wifi? | 2023-03-16 | No | Carlos santos | 2023-03-16 |
| Funciona con wifi? | 2023-03-16 | Hola. Tenga en cuenta que esta cámara de seguridad Poe solo puede conectarse a la red a través de un cable y no puede admitir wifi. Si prefiere una versión wifi similar a esta cámara, se recomienda la Trackmix Wifi. https://www.amazon.com/gp/product/B0B4SB2CRD/ Hello. Please note that this PoE security camera can only connect to the network via cable, and can't support WiFi. If you prefer a WiFi version similar to this camera, the Trackmix WiFi is recommended. https://www.amazon.com/gp/product/B0B4SB2CRD/ | ReolinkDirect | 2023-03-17 |
| Does the tracking feature work if i mounted it inside my home looking out through a window? Does it have night vision that works through a window? | 2023-06-11 | This would be a waste to mount inside looking out. Unsure why you would want to do that? If looking out the window, there are better, cheaper options like getting a Eufy Solo-indoor camera and a window mount, it will give you notifications and good night vision or the more expensive Panasonic window mount camera. You may want to watch some camera reviews and ask questions there, such as LifeHackster on YouTube. | JDM | 2023-06-11 |
| Does the tracking feature work if i mounted it inside my home looking out through a window? Does it have night vision that works through a window? | 2023-06-11 | I WOULD think not through glass with IR. However you could turn off camera IR and use a exernal mounted IR lamp outside for night use. | JohnLikes2Travel | 2023-06-12 |
| Does the tracking feature work if i mounted it inside my home looking out through a window? Does it have night vision that works through a window? | 2023-06-11 | Hello. As long as the camera's view is not affected by windows (such as reflections, occlusions, etc.), the camera's auto-tracking function will not be affected. The camera supports the night vision function, but when the camera's IR light or spotlight is turned on at night, it may be reflected by the window to the lens and cause the picture to be blurred, so we generally do not recommend you use it in this way. | ReolinkDirect | 2023-06-13 |
| Is this camera Control 4 compatible? | 2023-05-20 | Hello. Sorry, this 4K PTZ security camera is not compatible with Control 4. You could use it with Google Assistant/ Alexa. It is also suggested to use this camera with Reolink App/ Client. | ReolinkDirect | 2023-05-21 |
| This rlc-830a camera will show video but nvr will not detect it to allow features. can this camera work with rln16-410 with hardware version h3mb02? | 2023-03-01 | Hello. Please note that the RLN16-410 with the HW of H3MB02 can only support 4/5 MP resolution, which can't support full 4K resolution, auto-tracking, or person/vehicle detection. To have better working performance, it is not recommended to use this Trackmix Poe camera for the RLN16-410 with HW version of H3MB02. And you can purchase the new version RLN16-410 from the link below. https://www.amazon.com/gp/product/B01DELNN82/ | ReolinkDirect | 2023-03-01 |
| This rlc-830a camera will show video but nvr will not detect it to allow features. can this camera work with rln16-410 with hardware version h3mb02? | 2023-03-01 | I'll just say I have one that will pan and tilt but the NVR does not support the zoom from my computer or an app. I can control all features from the NVR, however it is not at my home location so the zoom is useless. The 16X is supposed to zoom from the app. Contact REOLINK on their website. I have and they are helpful. | J. Foshee | 2023-03-02 |
| funciona con onvif para un dvr hikvision | 2023-04-20 | The camera uses dvr but I personally don’t use it. I do use a micro SIM card. I use a 256 gigabyte. The camera also uses an internet cable instead of wifi but I’m sure that the brand has wifi connected camera as well. The connection to smartphone I also very good, I can see everything from my phone. I really recommend it, it is a very good camera. | Carlos santos | 2023-04-21 |
| Is there anyway to flip the mount, so it could be attached to an overhang that looks out underneath the mounting bracket? | 2023-04-28 | I'm not sure I understand your question, but I'll try to answer it as I understand it. The mount allows mounting on a vertical or a horizontal surface. A horizontal surface can be above or below the camera as the image can be flipped in the settings. You need to be aware of the pan and tilt limits to ensure that the camera will be able to see your area of interest. I don't know if there are any weather concerns if the camera is installed with the mount below it. or not. When it is installed with the mount above the camera, the part that swivels and tilts gets a little protection from the casing. | Harry | 2023-04-28 |
| Is there anyway to flip the mount, so it could be attached to an overhang that looks out underneath the mounting bracket? | 2023-04-28 | Video could not be loaded | ReolinkDirect | 2023-04-29 |
| Is this compatible with RLK-8? | 2023-01-13 | Hello. This 4K Trackmix PoE security camera can work with Reolink RLN8-410 network video recorder with H3MB18/N2MB02/N3MB01 hardware, no support with NVR of Hardware No H3MB02. You could find out the hardware information via the link below: https://support.reolink.com/hc/en-us/articles/360011977034 | ReolinkDirect | 2023-01-13 |
| No power adapter. the manual says it comes with a power cord now i found out it doesn’t. what a pain in the... how do i connect this to power? | 2023-01-11 | Connect it to a POE NVR or buy a POE injector. | Adam C. | 2023-01-11 |
| No power adapter. the manual says it comes with a power cord now i found out it doesn’t. what a pain in the... how do i connect this to power? | 2023-01-11 | Hello. We don't offer a power adapter, this camera can be plugged in by a general DC12V/2A power adapter (not included) but still need to link the network cable to get Internet. As a PoE camera, you could link it to a PoE Switch/Injector via a network cable to get power and Internet at the same time. The 1m network cable equipped with this camera is only for testing, you could buy this 18m cable below for connection: https://www.amazon.com/dp/B01AHYKDAK | ReolinkDirect | 2023-01-12 |
| How high up can the camera be placed? | 2023-04-21 | I have mine mounted at 12 ft high | r mayo | 2023-05-08 |
| Does this work with any reolink NVR system? | 2023-02-22 | Yes | Xavier | 2023-02-22 |
| Does this work with any reolink NVR system? | 2023-02-22 | Hello. Currently, NVRs with the hardware version H3MB18/N2MB01/N3MB01/N5MB01/N6MB01/N7MB01 can work with it. You need to upgrade your NVR's firmware to the latest version to have better performance. The RLN8-410 in the link below is recommended. https://www.amazon.com/gp/product/B01D2TQXJW/ | ReolinkDirect | 2023-02-23 |
| What are the dori specs of this camera? | 2023-04-17 | Hello. The size of this dual lens PTZ camera is 110mm*110mm*228mm(bracket included) . | ReolinkDirect | 2023-04-18 |
| Can the camera Connect to several cameras? | 2023-03-01 | Not sure what you are looking to do, but it can be used with an NVR thus recording along with other cameras. But if you mean will be tell another camera to look in the same direction when it is tracking something. Not that I have found. Though it would be very cool if it could. :) | David B | 2023-03-01 |
| Can the camera Connect to several cameras? | 2023-03-01 | Each camera has to be directly hooked up to the NVR. | Xavier | 2023-03-01 |
| Can the camera Connect to several cameras? | 2023-03-01 | Hello. This dual-lens security camera needs to work separately, and can't link to other cameras. And we can add as many Reolink cameras or NVRs to the Reolink app as needed. Only while viewing the live video, can it only support viewing a max 16-camera (1/4/9/16 channel) live video simultaneously. Please feel free to contact us via Amazon message if you need any more help. | ReolinkDirect | 2023-03-02 |
| I am unable to setup a detection zone, software in the detection alarm setting says “loading failed.” Any ideas? I’m trying to setup a non detection | 2023-05-14 | Are you connected via Reolink NVR? You may need to update the firmware on the NVR and/or the Trackmix. All functions/features work on the most current Reolink NVRs with the latest firmware. Once you've done that, try it again. You will have to manually download the firmware from Reolink, as the auto update does NOT work. Also, highly recommend you join the Reolink FB page, as it is a great place to ask questions and see what others are doing, plus, there are actual Reolink techs that answer your questions and keep you informed of the latest firmware updates and the functionality that firmware brings.... | JDM | 2023-05-14 |
| is there a list of NVR that this camera will work with? | 2023-03-10 | No, there are no NVR working with this, they say they will upgrade the firmware in the future | Willie | 2023-03-10 |
| is there a list of NVR that this camera will work with? | 2023-03-10 | The best NVR are the newest Reolink offerings, as they will display the wide angle and the tracking (zoom) lens concurrently. There are some good YouTube video describing this as well. Hope that helps? | JDM | 2023-03-10 |
| is there a list of NVR that this camera will work with? | 2023-03-10 | Hello. Yes, this 4K security outdoor camera can work with NVRs with Hw_H3MB18, Hw_N3MB01, Hw_N2MB02, Hw_N5MB01, Hw_N6MB01 andHw_N7MB01 hardware. If you want to add this camera to an NVR, the Poe network recorder, RLN8-410 is recommended. https://www.amazon.com/gp/product/B01D2TQXJW/ | ReolinkDirect | 2023-03-10 |
| 5/18/23 What is the resolution of the zoom lens? Is it only 1080p? | 2023-05-18 | The main lens is 4k the zoom is 1080p | Peter I | 2023-05-18 |
| 5/18/23 What is the resolution of the zoom lens? Is it only 1080p? | 2023-05-18 | Hello. Yes, it is 1080P. It can also offer a clear image when the lens zoom and will not let you miss important moments. | ReolinkDirect | 2023-05-19 |
| Can i add a solar panel to it? What will you recommend? | 2023-01-12 | Hello. No, this Trackmix camera isn't supported by solar panels, it's a PoE camera and needs to link PoE switch/injector via a network cable to get power and Internet at the same time. But we will launch the Trackmix camera with solar power next week, so stay tuned: https://www.amazon.com/dp/B0BHY3LL2F | ReolinkDirect | 2023-01-13 |
| Does this TrackMix camera work with the Reolink cloud? | 2023-02-19 | Hello. Please note that this 4K PTZ security camera can't support cloud storage. You can insert the sd card to save the recording video and backup the recording via FTP. For how to set up FTP for this camera via Reolink client, you may refer to the link below. https://support.reolink.com/hc/en-us/articles/900003742746 | ReolinkDirect | 2023-02-20 |
| Incluye inyector poe? | 2023-05-21 | No lo incluye, pero la camara te trae para conectarle un power supply de 12voltios DC. | Jonathan Reyes Bernal | 2023-05-22 |
| Incluye inyector poe? | 2023-05-21 | No incluye inyector por pero la cámara es muy buena. La he tenido por meses y es increíble. Me gusta mucho y la recomiendo. | Carlos santos | 2023-05-22 |
| Incluye inyector poe? | 2023-05-21 | Hello. No, a PoE switch/injector is not included in the box. If you want to purchase a PoE switch, here is a link to it. https://www.amazon.com/gp/product/B0BW2X356G/ | ReolinkDirect | 2023-05-22 |
| Does this camera work well in dark areas,does it have infer red | 2023-03-20 | Yes this camera works at night pretty good | rick guerrero | 2023-03-21 |
| Does this camera work well in dark areas,does it have infer red | 2023-03-20 | Hello. Yes, with 2 IR LEDs and 2 6500K, 450lm Spotlights, this dual lens security camera can support 2-night mode. When its spotlights are on,it provides full-color night vision. Even when there's no light at all, its infrared LED still enables high-quality night recording videos. | ReolinkDirect | 2023-03-22 |
| Does this camera work well in dark areas,does it have infer red | 2023-03-20 | Yes it does. I love this camera. It is my favorite Reolink camera. | Tracey H. | 2023-03-23 |
| Does this camera work well in dark areas,does it have infer red | 2023-03-20 | Yes it does. I love this camera. It is my favorite Reolink camera. | Steve H. | 2023-03-23 |
| what does the siren sound like? High or low pitch? | 2023-04-16 | Kind of high pitched and about med on the sound level | Amazon Customer | 2023-04-16 |
| what does the siren sound like? High or low pitch? | 2023-04-16 | Hello. It is the high-pitched siren sound. And you can refer to the below link to custom the siren sound via the Reolink app if needed. https://support.reolink.com/hc/en-us/articles/900000628463 | ReolinkDirect | 2023-04-17 |
| Can you use cat 5e on this camera to connect it to nvr? | 2023-02-24 | Yes | R.J. | 2023-02-24 |
| Can you use cat 5e on this camera to connect it to nvr? | 2023-02-24 | Yes | Jeff S. | 2023-02-24 |
| Can you use cat 5e on this camera to connect it to nvr? | 2023-02-24 | Hello. Yes, our cameras support T-568B connectors and CAT5, CAT6, and CAT7 with 8 PIN Ethernet cables. You can find the 30M ethernet cable from the link below if needed. https://www.amazon.com/gp/product/B08NT199NQ/ | ReolinkDirect | 2023-02-25 |
| Does the Trackmix offer line crossing detection? | 2023-02-15 | It allows you to mark off areas that will not cause an alarm which basically does the same thing. | Jesse Sanders | 2023-02-15 |
| Does the Trackmix offer line crossing detection? | 2023-02-15 | Hello. Sorry that we don't have this function currently. You may refer to the link below to set up the detection zone for this 4K PTZ security camera. And thanks for your suggestion, we will report this to our related department for future improvement.https://support.reolink.com/hc/en-us/articles/360018950413 | ReolinkDirect | 2023-02-17 |
| Does the Trackmix offer line crossing detection? | 2023-02-15 | The only detection that I know of is person, vehicle, and pet (beta) detection. Line crossing detection maybe isn't part of these camera functions. | Davis… | 2023-02-18 |
| Can it automatically sweep for the 360 view continuously or is the 360 feature active only when it detects something? | 2023-02-20 | Hello. It can track automatically when detecting a person/vehicle and sweep for 360 views when controlling the camera via Reolink software. If you prefer a 4K camera that supports cruising automatically, the RLC-823A is recommended. https://www.amazon.com/gp/product/B095H2BBWZ/ | ReolinkDirect | 2023-02-20 |
| Can it automatically sweep for the 360 view continuously or is the 360 feature active only when it detects something? | 2023-02-20 | It will not sweep automatically. It will follow a detected object after detection. | Gman757 | 2023-02-20 |
| Can the camera be programmed to start auto tracking when in patrol mode? And then can it return to patrol mode when finished tracking? | 2023-02-14 | Yes | Willie | 2023-02-14 |
| Can the camera be programmed to start auto tracking when in patrol mode? And then can it return to patrol mode when finished tracking? | 2023-02-14 | Hello. Please note that this 4K PTZ camera can't support the patrol function. And if you need a 4K POE camera to support patrol function, the RLC-823A is recommended. https://www.amazon.com/gp/product/B095H2BBWZ | ReolinkDirect | 2023-02-15 |