| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Does this camera have .""𝒁𝑶𝑶𝑴"" In or Out? | 2023-05-08 | Yes. You use the touch screen on your phone to zoom in and out. | Paul Hoffman | 2023-05-09 |
| Can my whole family use the app to look at the camera at the same time or only one at a time ? Thanks | 2023-02-27 | We could NOT get 2 people to watch at the same time. One reason we sent it back. Also we could not watch it on our Windows desktop. | Shell | 2023-02-27 |
| Can my whole family use the app to look at the camera at the same time or only one at a time ? Thanks | 2023-02-27 | U may watch at thesame time. Means Every body happy.👍 | GS350lex | 2023-02-27 |
| Can my whole family use the app to look at the camera at the same time or only one at a time ? Thanks | 2023-02-27 | I am the only person that uses the system but I know that more than one person can | Douglas Hoisington | 2023-02-27 |
| Can my whole family use the app to look at the camera at the same time or only one at a time ? Thanks | 2023-02-27 | I really don't know. I never checked to see if a whole family can view at same tome on different tablets/phones. Might be in the instruction manual. | JAW | 2023-03-01 |
| I have tried for three days to get this camera to be recognized by an amazon echo show 5. will it display live image on the echo show? how? | 2023-01-13 | I talked to amazon they wont conect to anything but android orIphonesevice if you buy these from amazon they will only work to android or Iphone. If you bought these at ebay those will conect to aleka and other nvrs | Arthur L. Patterson | 2023-01-14 |
| How many of these cameras can you hook up to the app at one time? | 2023-02-07 | I’m pretty sure you can add as many as you have | dawn smith | 2023-02-07 |
| does it require an sd card? | 2022-12-26 | Yes | Pedro d. | 2022-12-27 |
| does it require an sd card? | 2022-12-26 | I think it doesn’t but if you need to keep the recording is best to have it. I bought it anyway | Mildred Valentine… | 2022-12-27 |
| does it require an sd card? | 2022-12-26 | Not necessarily unless you want to save a video | John baker | 2022-12-27 |
| does it require an sd card? | 2022-12-26 | i used mine with out a sd card just to live play if you want to record you need the sd card. | Arthur L. Patterson | 2022-12-27 |
| does it require an sd card? | 2022-12-26 | This camera does not require SD card. Though it helps if you want to not pay a subscription for video storage. This camera is fantastic. I've had mine for almost 6 months now. | Jeremiah | 2022-12-27 |
| Has anyone been successful recording 30 seconds of video on the SD card only? | 2023-05-15 | No. | John Romero | 2023-05-16 |
| Does it have a RJ-45 cable connection so i can connect it to my home network from 150. ' away? | 2023-05-13 | The only plug you can plug in is the charger port for the solar charging. No Ethernet cable can be plugged in.. no internet can be plugged in it has to be Wi-Fi | Mike Blowers | 2023-05-17 |
| Does this camera detect pets as false positives? Or is it able to distinguish pets from people? | 2023-03-09 | No. Every cat will appear | C. Furrow | 2023-03-09 |
| Does this camera detect pets as false positives? Or is it able to distinguish pets from people? | 2023-03-09 | It has a general sense of motion. Any motion can set it off. Does not specify who's in the area of movement | Geovanni | 2023-03-10 |
| Can you delete recorded video from the app without removing sd card? | 2023-04-17 | Yes go to settings and look for recoding management and format | Fermin rueda | 2023-04-17 |
| Can you delete recorded video from the app without removing sd card? | 2023-04-17 | Yes u can view everything on your sd card in your camera from your phone and yes you can delete whatever whenever | Mike Blowers | 2023-05-17 |
| Can this be mounted to a fence? | 2023-01-25 | Yes all mine are mounted on fences. Best place where most sunlight | Eric Walker | 2023-01-26 |
| Does it with goggle hub.? | 2023-03-11 | Am sorry i do not know the answer to that question. i do not think so | Rene Rodriguez | 2023-03-13 |
| Se puede ver la app simultaneo en dos teléfonos? | 2023-02-17 | Si se puede, con la aplicación que tiene se pueden agregar varios teléfonos y se puede manejar desde todos | JulioZ | 2023-02-17 |
| Can camera bracket be installed above the camera ? | 2023-04-14 | Yes | LT | 2023-04-14 |
| Is this ADT compatible camera | 2023-05-10 | ADT might be compatible, they will not support it. They prefer you buy their’s. | Moses Marrero | 2023-05-10 |
| Is this ADT compatible camera | 2023-05-10 | No it is not compatible. | David Allison | 2023-05-10 |
| Is this ADT compatible camera | 2023-05-10 | No it will not work on adt | Arthur L. Patterson | 2023-05-11 |
| Can multiple users turn the camera on and off from different phones? | 2023-05-07 | I'm not sure yet because i haven't actually installed them but normally the software would allow this. | Lori H | 2023-05-07 |
| Can multiple users turn the camera on and off from different phones? | 2023-05-07 | Yes, from the menu bar in the ANRAN app, the top left, choose me, choose family management and join family. Here every family member can click join family and scan a QR code. The primary member will have to accept the request on their phone. Note: Every member must sign-in to the app using their own email/password. | Julia | 2023-05-17 |
| Can a power cord be added? | 2023-06-16 | You know, mine camera came with a solar panel. Which I find useless. What I’m having to do is remove my camera and change it using a micro connector directly to my outlets. If you can keep it charged by adding a power cord, why not! Let me know how it works. | Moses Marrero | 2023-06-16 |
| Can a power cord be added? | 2023-06-16 | Yeah | LT | 2023-06-16 |
| Can a power cord be added? | 2023-06-16 | Yes, it has a usb-C charging port | Tyson Baxley | 2023-06-17 |
| Can you access the camera away from home? | 2023-03-04 | Yes you can. | LT | 2023-03-04 |
| Can you access the camera away from home? | 2023-03-04 | Yes | Steven Y. | 2023-03-04 |
| Does the camera have to be connected to wifi? | 2022-12-30 | yes, when you first start up the process it has to be within a couple of feet from your router. This is a one time thing, once it is set u are ready. I highly recommend this camera. | phillip smart | 2022-12-31 |
| Can the battery be charged by other means other than the solar panel? My house does get sun light but not much. | 2023-01-20 | Yes you can take the camera down and plug the usb cord in and charge from a power supply and when its carged put it back on its mount | Arthur L. Patterson | 2023-01-21 |
| Can the battery be charged by other means other than the solar panel? My house does get sun light but not much. | 2023-01-20 | U can plug it into a outlet | myesha | 2023-01-21 |
| Can the battery be charged by other means other than the solar panel? My house does get sun light but not much. | 2023-01-20 | My charge real good by solar panel. I didn’t put the plug to it cause it too far to plug it in so I used the solar panel | LT | 2023-01-21 |
| Can the battery be charged by other means other than the solar panel? My house does get sun light but not much. | 2023-01-20 | Yes, I have the same problem so I charge mine with a phone charger that fits. I plugged the charger up to an extension cord and that has been working for me. | Ms. Kenya Osborn | 2023-01-21 |
| I'm seeing yes and no answers if I can use 5g wifi. What's the real answer? | 2023-05-20 | Mine will only connect to my 2G. It might be because it's farther away but I don't really think that's the case. | Emma Murphy | 2023-05-20 |
| I'm seeing yes and no answers if I can use 5g wifi. What's the real answer? | 2023-05-20 | Yes you can 5g wifi. | Zoraida… | 2023-05-21 |
| I'm seeing yes and no answers if I can use 5g wifi. What's the real answer? | 2023-05-20 | Yes u can used 5Gwifi | LT | 2023-05-21 |
| I'm seeing yes and no answers if I can use 5g wifi. What's the real answer? | 2023-05-20 | mine only works on 4G | Arthur L. Patterson | 2023-05-21 |
| I'm seeing yes and no answers if I can use 5g wifi. What's the real answer? | 2023-05-20 | If your router has multiple connections such as for example my Verizon Fios router has a 2.4 GHZ access point AND a 5GHZ access point which you can check on your router’s main page which usually is found on the back of your router how to access that. Anyways, if you find that and it does, make sure that your password is 100% accurate or it will keep failing. It took me a few hours but finally figured it out. | Amazon Customer | 2023-06-05 |
| If i want to send a video recorded on the sd card to another person, do i have to remove the card or can i send it from the application? without payin | 2023-03-30 | The only way I know is through sharing link or your cloud. To be honest I haven’t tried using the cloud. | Moses Marrero | 2023-03-30 |
| If i want to send a video recorded on the sd card to another person, do i have to remove the card or can i send it from the application? without payin | 2023-03-30 | I assume this camera uses CloudEdge app. If so, then you can press Record as your play back a captured alert; then you can send a copy of that recorded video to the proper authorities. | Sarge | 2023-04-11 |
| Can this camera be powered by a usb power supply in place if the solar panel? | 2022-12-16 | Yes the charger actually doubles as a power supply | Mike Blowers | 2022-12-17 |
| What is battery mAh capacity? | 2022-12-15 | Overall, the mAh in batteries is much more of a measure of capacity. This means that the higher the mAh value is, the longer that the battery life will be. | Mike Blowers | 2022-12-17 |
| Does this unit work with wifi hotspot. ?i do not have a router or cable and rely on at&t hotspot!! | 2023-03-02 | yes it should | Arthur L. Patterson | 2023-03-02 |
| Does this unit work with wifi hotspot. ?i do not have a router or cable and rely on at&t hotspot!! | 2023-03-02 | I am unhappy with camera! Continues to loose connection with wi go. Is always OFF line. I am gonna contact seller. | John Romero | 2023-03-02 |
| Can this be mounted to fence? | 2023-01-20 | I don't think so | myesha | 2023-02-21 |
| Can this be mounted to fence? | 2023-01-20 | The Cam can be mounted to a fence but a overhang is best for full 360 function. Also I've had my Cams for less than a Year and the Cam Lenses have dried out and are no longer clear with a Foggy look because of the elements Beware. Not great durable quality. | 🤬 | 2023-02-24 |
| How far away can it zoom in that can read a license plate? Others im researching are about 50ft or so | 2023-03-05 | I tried different settings and it can read a license plate at 25 ft at night in color | Rene Rodriguez | 2023-03-13 |
| Seattle is constantly cloudy, will this camera work and recharge? | 2023-05-02 | I would say we've had maybe a week's worth of sun in the last like 2 months that I've had the camera and it says it's fully charged and has only been on solar power since being installed | Emma Murphy | 2023-05-02 |
| Seattle is constantly cloudy, will this camera work and recharge? | 2023-05-02 | yes | Arthur L. Patterson | 2023-05-03 |
| Can i install this camera in aruba and still watching here in usa in my phone | 2023-01-31 | Yes | LT | 2023-03-04 |
| Sensitive enough for birds ? | 2023-03-31 | Do you want it to be or not? Ours will get set off by blowing snow and possibly birds if they fly close enough. Sensitivity varies it seems, sometimes motion from 20 feet won't set it off but 50-60 feet a person walking will. I get false positives where there will be no apparent reason the camera kick on....maybe it was a bird flying by. So i would not count on this camera to be a bird if that is what you are looking for.... | Amazon Customer | 2023-03-31 |
| Which app can i use to connect the camera?can i connect this camera with arcctv app? and is the camera compatible with nvr or dvr? | 2023-03-17 | Hi,both ANRAN and CloudEdge apps support adding unlimited cameras, Sorry we don't use ARCCTV app for this camera, and this product doesn't support adding to NVR/DVR. If you have any problem after purchase, our 24*7 after-sales team | ANRAN DIRECT | 2023-03-25 |
| Is this compatible with Google Home? | 2023-06-08 | No I don't think so. I haven't figured out how 2 anyways | Tyson Baxley | 2023-06-08 |
| Do incandescent or LED lights charge through the solar panel ? | 2023-04-23 | the battery not holding charge at night. when I first put it up I noticed the battery only charging half way after I put a full charge on it. i was bought to reach out to you about the problem | chis walton | 2023-04-23 |
| does it work with 5g internet? | 2023-02-20 | No, the instruction booklet mentions that its only capable of picking up 2.4g internet. | Kevin Ford | 2023-02-20 |
| does it work with 5g internet? | 2023-02-20 | Yes it does. | Michael B | 2023-02-20 |
| does it work with 5g internet? | 2023-02-20 | No | John Romero | 2023-02-20 |
| does it work with 5g internet? | 2023-02-20 | It's a piece of crap and doesn't work period. | C. Furrow | 2023-02-20 |
| does it work with 5g internet? | 2023-02-20 | Yes | myesha | 2023-02-21 |
| does it work with 5g internet? | 2023-02-20 | Yes it does work with 5g internet | Geovanni | 2023-02-23 |
| what is the maximum distance camera can be mounted from router? | 2023-06-08 | 10 feet | Zoraida… | 2023-06-08 |
| what is the maximum distance camera can be mounted from router? | 2023-06-08 | It’s like 250 feet from router from outside but the camera only pick up 360’ from the yard | LT | 2023-06-08 |
| what is the maximum distance camera can be mounted from router? | 2023-06-08 | Ok, my house is about three houses away from the corner and yet I can view the house in the corner perfect. If you need to focus. This depends on your phone. I have an iPhone 13pro. I can widen the picture by opening the photo with your fingers. But you’ll eventually lose focus. | Moses Marrero | 2023-06-08 |
| what is the maximum distance camera can be mounted from router? | 2023-06-08 | Our router is 35 ft away. This is the best camera we have purchased thus far. | Amazon Customer | 2023-06-08 |
| what is the maximum distance camera can be mounted from router? | 2023-06-08 | Depends on how good/strong of a signal you have. You may need to move your router closer to the camera or move the camera closer to the router.. | Mike Blowers | 2023-06-16 |
| Is this camera compatible with Apple iPhone or iPad? | 2023-01-15 | Check for the anran app in the apple store. If you find it it will be compatible | Geovanni | 2023-01-15 |
| Is this camera compatible with Apple iPhone or iPad? | 2023-01-15 | Yes it is compatible | Earl nelson | 2023-01-15 |
| How much is the subscription? | 2023-04-09 | Only if you are getting cloud app. there is a subscription. You can get an SD card for it to opt out of cloud. | Zoraida… | 2023-04-09 |
| How much is the subscription? | 2023-04-09 | What subscription? | Amazon Customer | 2023-04-09 |
| How much is the subscription? | 2023-04-09 | No subscription | Earl nelson | 2023-04-10 |
| How much is the subscription? | 2023-04-09 | 3 days a week $2.99/month, 7 days a week $4.99/month. 3 days a week $8.37/season, 7 days a week $14.37/season. 3 days a week $30.00/year, 7 days a week $50.00/year. | 80volt.blogspot | 2023-04-10 |
| Can you disable the siren and lights? | 2022-12-31 | Yes | Arthur L. Patterson | 2023-01-14 |
| Does it have AP Mode? | 2023-05-31 | The camera works with WiFi internet connection. | Angie Han | 2023-06-01 |
| Does the manual say what type and capacity of the SD card that can be used with the camera? | 2023-05-07 | Micro SD of any capacity. One with quick record capability for better video. | Gregory Girard | 2023-05-07 |
| How long is the cable between the solar panel and the camera? | 2023-03-28 | At least 6' | Gregory Girard | 2023-03-28 |
| How long is the cable between the solar panel and the camera? | 2023-03-28 | six 6 feet | Arthur L. Patterson | 2023-03-29 |
| How long is the cable between the solar panel and the camera? | 2023-03-28 | It's about 9 feet 4 inches. | 80volt.blogspot | 2023-03-29 |
| How long is the cable between the solar panel and the camera? | 2023-03-28 | 10-15' | Michael Hoahwah | 2023-03-30 |
| I need specifics to replace the Lithium Ion rechargable batteries please | 2022-12-29 | yes it should | Arthur L. Patterson | 2023-03-02 |
| Can i connect this camera with rj-45 cable for long distance direct to my modem 150 foot away? | 2023-05-13 | No there is no Ethernet cable hook up on the camera it 100% needs Wi-Fi | Mike Blowers | 2023-05-17 |
| Se puede usar en teléfonos iPhone | 2023-03-07 | Si y es bien facil todo mui bien pero yo nesesitaba una q grave 24/7 | Rafy | 2023-03-07 |
| Se puede usar en teléfonos iPhone | 2023-03-07 | Si funciona en iphone. No se desde cual modelo. Tengo un iphone 12 max pro y funciona ok | EZEA | 2023-03-07 |
| Se puede usar en teléfonos iPhone | 2023-03-07 | Claro yo la uso con un iphone | Maricela | 2023-03-07 |
| Se puede usar en teléfonos iPhone | 2023-03-07 | La verdad nose, pero mejor escoga otra cámara, es pésima casi no detecta y debe estar muy cercano al objeto para detectar a pesar que está a máxima sensibilidad , y es lento para conectar y ver historial | DANNY G. | 2023-03-07 |