| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| if a power disruption occurs does it require a reset? | 2023-04-30 | No | Lost and found | 2023-04-30 |
| if a power disruption occurs does it require a reset? | 2023-04-30 | It automatically resets | Mr Wright | 2023-04-30 |
| if a power disruption occurs does it require a reset? | 2023-04-30 | No, it will reset itself. | M. N. | 2023-04-30 |
| if a power disruption occurs does it require a reset? | 2023-04-30 | As far as I have experienced, when power comes back on it reboots and continues as before power interruption occurred. | Valles13 | 2023-04-30 |
| What upload/download speed it required? | 2022-12-01 | That depends on the video quality that you need, there is 3 options Low, Med and high and it needs 600, 1000 and 1300 Kbps respectively | Hugo Aguilar | 2022-12-01 |
| Does your security camera support 5G Wi-Fi? | 2023-05-31 | Video could not be loaded | blurams | 2023-05-31 |
| Does this camera work outside the US? | 2023-01-17 | YES | Lost and found | 2023-01-18 |
| Does this camera work outside the US? | 2023-01-17 | The camera must to be plugged into an outlet (2 prong, or if you have a converter) to function and connected to 2.4GHz Internet speed. | SL | 2023-01-24 |
| Could you leave the spotlight off? | 2023-03-14 | No there is not an option to turn it off | Scott | 2023-03-14 |
| Could you leave the spotlight off? | 2023-03-14 | Yes by turning off color mode at night | Swapnil Rupji | 2023-03-14 |
| Could you leave the spotlight off? | 2023-03-14 | yes | Clancy B. Burch III | 2023-03-15 |
| Could you leave the spotlight off? | 2023-03-14 | Hi, please go to the security camera's setting>- Night vision, turn off the night vision or switch it to the IR-light mode. | blurams | 2023-03-17 |
| Does it support 5G | 2023-03-15 | No it does not | DarrenPaf | 2023-03-15 |
| Does it support 5G | 2023-03-15 | No, this camera supports a 2.4Ghz WiFi network only, doesn't support 5Ghz wifi. But it can also be connected via an Ethernet cable. | blurams | 2023-03-16 |
| What video player will play the videos from the msd card? i've tried many windows and android players. they all say the videos can't be played. | 2023-05-02 | VLC works for my video without an issue. | Valles13 | 2023-05-07 |
| Hola viene con protoco onvif.? Es decir puedo conectar a un dvr? Gracias | 2023-04-21 | No trai para eso | Amazon Customer | 2023-04-22 |
| What is the Power Source of this camera? | 2023-05-30 | Video could not be loaded | blurams | 2023-05-30 |
| Can this be hardwired into your house by an electrician and not have to plug it in? | 2022-12-02 | Yes it can be . | Kimberly kelly | 2022-12-02 |
| Can this be hardwired into your house by an electrician and not have to plug it in? | 2022-12-02 | It could be by cutting off the plug. But hardwiring it in is as much or more work than installing an outlet. I would not recommend it. Might void the warranty or be against local codes. | Mike Willems | 2022-12-02 |
| Can this be hardwired into your house by an electrician and not have to plug it in? | 2022-12-02 | Yes we had it done | Robbi black | 2022-12-03 |
| Can this be hardwired into your house by an electrician and not have to plug it in? | 2022-12-02 | Not directly, since this camera runs off a DC power supply. You would have to add that in. | Donnie W. Lewis II | 2022-12-06 |
| Donde se intala la memoria | 2023-04-13 | En la parte inferior se encuentra la ranura para la memoria. | Johanny Duarte | 2023-04-14 |
| Como se puede ase para ve videos sin wifi | 2023-03-14 | Tienes que conectar la cámara obligatoriamente a internet para poder verla a través de la app de la cámara | Carlos Javier Carreras Comas | 2023-03-15 |
| Como se puede ase para ve videos sin wifi | 2023-03-14 | Hola, la Cámara necesita estar conectada a la red todo el tiempo para que puedas ver la transmisión en vivo en la Aplicación. | blurams | 2023-03-17 |
| Does this camera require bluetooth connection along with wifi? Does camera support Power of ethernet? | 2023-04-16 | Yes it does | Curtis W. | 2023-04-16 |
| Does this camera require bluetooth connection along with wifi? Does camera support Power of ethernet? | 2023-04-16 | No the camera does not require bluetooth neither ethernet,only a power supply is required. | Lost and found | 2023-04-16 |
| Does this camera require bluetooth connection along with wifi? Does camera support Power of ethernet? | 2023-04-16 | You don't need bluetooth to use, just wifi or a direct connection from an enthernet cable. It is powered by a power adapter supplied with the camera. | Richard Holmes | 2023-04-17 |
| Does this camera require bluetooth connection along with wifi? Does camera support Power of ethernet? | 2023-04-16 | The camera does need wifi and bluetooth connection. I don't believe there is a plug in for Ethernet. | Boomer & Biggs | 2023-04-17 |
| Does this camera require bluetooth connection along with wifi? Does camera support Power of ethernet? | 2023-04-16 | You only need a WiFi connection for this camera. | Amazon Customer | 2023-04-17 |
| Se puede añadir un panel solar? | 2023-05-12 | Hola ; realmente no he podido conectar porque cuando se va la luz se desprograma | Migdalia Pérez | 2023-05-12 |
| Need to extend power cord some 30 feet. What are extension specifications (plug size details)? | 2023-01-18 | In Blurams store, their cable extension is 10ft, however for a time I experimented with portable chargers that I bought here and Amazon and some of them were horrible because they were intermittent. However, I did find a couple brands and the specifications needed were a constant DC equivalent electrical flow, so that's fundamental to have if you do that. But the cameras do work with portable chargers as well. I'd personally recommend nothing above 28,000 mAh 2.1A But that's only based on the charges that I have because the ones above that had problems, However with one at 15000 and one other at 28,000 were great, 100% 15,000mAh = ~16hrs when I peeked through them for maybe just less then 1 hr all together. If your not asking about the power, then CCTV detention is only on my outdoor cams they don't provide the feature with the indoor cams, which kind of blows my mind. | Traz B. | 2023-02-18 |
| How is the view? i know it’s not 360degrees but i’d like to know if it captures 100ft? more? less? | 2023-03-10 | If you are talking about the image capture then not sure - It is only a 3MP camera and it is flat field like your phone camera so you would have to get the image and zoom in At 100 feet most objects are quite small so you would have to zoom in quite a bit and as you know from your phone the more you zoom in the quality reduces. If your phone as a 6mp camera take a picture zoom in and this one will be about 1/2 as good | Frederick Isaac | 2023-03-10 |
| How is the view? i know it’s not 360degrees but i’d like to know if it captures 100ft? more? less? | 2023-03-10 | I'm not great at judging distances but yeah, I believe the cam covers 100 ft or more. I'm using indoors but it captured our road and house across street - about 300 ft- when using outside. Footage wasn't super clear at that distance. Couldn't read a tag number I'm sure, but probably could at 100 ft. | P. Mason | 2023-03-10 |
| How is the view? i know it’s not 360degrees but i’d like to know if it captures 100ft? more? less? | 2023-03-10 | It captures as far as you can see. It's pretty high resolution. I can see down about a block and a half and it's quite clear. I can zoom in and see what's going on. Can't read a license plate or anything like that at that distance, but it's good. | S. Van Dyke | 2023-03-10 |
| How is the view? i know it’s not 360degrees but i’d like to know if it captures 100ft? more? less? | 2023-03-10 | About 100ft,it can turn 360,but you have to move it on your phone | ione guilliams | 2023-03-10 |
| How is the view? i know it’s not 360degrees but i’d like to know if it captures 100ft? more? less? | 2023-03-10 | At least 100 ft | Kathy Honeycutt | 2023-03-10 |
| Can the siren get activated automatically if the camera detects motion?. Because on the description it only says manually activated. | 2023-04-22 | This is the worst camera do not buy It mostly insane advertisements when you open up your camera. There is also no customer service to help you out. | Fran | 2023-04-22 |
| Can the siren get activated automatically if the camera detects motion?. Because on the description it only says manually activated. | 2023-04-22 | What I know it sends alerts everytime it picks up even if it's a fly pass by to your phone, can say anything about the sirene, but I think it's the best camera on the market, forget about blink if you every came across it. | Shauna Hall | 2023-04-22 |
| If spot light is turned on in app, will white light remain on all night or its on for a short period then back to ir mode? if yes, what during day? | 2023-02-19 | All night,until it is turn off. | rose wall | 2023-02-19 |
| Can the feed be viewed on web browser by simply typing in the internal IP address of the camera? | 2023-05-09 | You view it in the app | dinzzz | 2023-05-09 |
| what compression type does this camera uses H.264 or H.265 ? | 2023-03-22 | Hi, it supports H.265 compression type. | blurams | 2023-03-23 |
| Can i use the camera without internet access? aka block external internet access and stream to third party nvr like blueiris? | 2023-03-22 | Hi, if without the internet, the camera won't works, and it doesn't support third party nvr like blueiris, please use the Blurams app to access the camera. | blurams | 2023-03-23 |
| Ay que comprar servicio extra para usar la camara en la republica Dominicana | 2023-03-15 | La camara la enchufas al reseptaculo de electricidad,bajas un app al cel.Programas la camara con tu app y listo.Es facil.Solo debes tener internet para que funcione.Muy recomendada. | yolanda | 2023-03-16 |
| Ay que comprar servicio extra para usar la camara en la republica Dominicana | 2023-03-15 | Hola, sí, puedes usar la Cámara en República Dominicana | blurams | 2023-03-17 |
| can users mute the siren alarm? | 2023-05-06 | Yes, the only way the alarm will go off is if you activate it. Other than that it stays off. | Scott | 2023-05-06 |
| Se puede ver video de larga distancia | 2023-03-14 | Si claro se ve y se escuha | Rodolfo | 2023-03-14 |
| Se puede ver video de larga distancia | 2023-03-14 | Tiene bastante alcance y en tu dispositivo donde vez la camara puedes hacer zoom, lo unico que la camara no dura ni una semana. | Maria Gomez | 2023-03-14 |
| Se puede ver video de larga distancia | 2023-03-14 | Hola, sí, puedes verlo de forma remota. | blurams | 2023-03-17 |
| Can Echo/Alexa be made to switch to the camera automatically when someone walks up? | 2022-09-02 | No, the Echo/Alexa doesn't support do it. | blurams | 2022-09-15 |
| Can two people get notifications on their phone?I invited my husband to view the camera but he doesn't get notifications | 2023-04-03 | Yes two people can get notification.Please review notification setting and make sure u turn on notification ,or try resetting the camera. | Lost and found | 2023-04-03 |
| Can videos be deleted from the app, or do you have to remove the SD card and do it on a computer once storage is full? | 2022-12-05 | YOU HAVE TO REMOVE THE SD CARD AND IT ERASE IT ON A COMPUTER ONCE THE STORAGE IS FULL. | Lost and found | 2023-01-18 |
| If it has to be plugged in then what keeps a burglar from unplugging it? Doesn't seem safe. | 2023-02-16 | Mine is plugged in inside the garage. It does have a long cord | dinzzz | 2023-02-16 |
| If it has to be plugged in then what keeps a burglar from unplugging it? Doesn't seem safe. | 2023-02-16 | Well since the power cord is on the back of the unit it would be hard to kill the power without sticking your face in it. But really, someone like that would probably just ignore the camera. | S. Van Dyke | 2023-02-16 |
| If it has to be plugged in then what keeps a burglar from unplugging it? Doesn't seem safe. | 2023-02-16 | If a burglar wants to disable a camera they will and or rip it down no matter how it is powered. | M. N. | 2023-02-16 |
| If it has to be plugged in then what keeps a burglar from unplugging it? Doesn't seem safe. | 2023-02-16 | Well mine is plugged in inside my Locked garage. Camera outside… electric indide | Kathy Honeycutt | 2023-02-16 |
| If it has to be plugged in then what keeps a burglar from unplugging it? Doesn't seem safe. | 2023-02-16 | If a burglar absolutely wants to break into your home and your have any security all they have to do is cut the power to your house. You have to be sensible on the placement of the cameras and where you can run the power cable to so it's out of their reach and these cameras work well enough to catch them before they get close enough to the cameras before they are able to mess with the camera anyway. So yes use common sense where you mount the camera to prevent the power from being unplugged. | Valles13 | 2023-02-17 |
| If it has to be plugged in then what keeps a burglar from unplugging it? Doesn't seem safe. | 2023-02-16 | They can unplug it unless the plug is up high enough they would need a ladder. But the unplugging would be recorded. That is unless your plug is out of the view of the camera. | Authentic Sports Furnishings | 2023-02-17 |
| If it has to be plugged in then what keeps a burglar from unplugging it? Doesn't seem safe. | 2023-02-16 | Aimee, I had the same concerns. So I bought 2, 1 outside cam, the 2nd, a °360 indoor close to window and with other cam in it's view, when tracking is turned off. Even so, these cams, unlike a couple other brands I have, keep a *24 hour round the clock timeline record. If your camera is stolen or tampered with, you will still have access to the feed prior to any damages, so the criminal no matter what they do to your camera, will be caught in a timeline recording that your u will have access to do with what serves you best. *24 hour × ~days | is provided with trial and then is only like 4$ a month. The plans let you choose 3, 7, 30, day timelines, and keep any motion tracking times with markers so your not stairing at nothing waiting for something to happen. | Traz B. | 2023-02-18 |
| How to view video saved on sd card? | 2022-09-03 | Press history and pick day and time | ione guilliams | 2022-09-03 |
| How to view video saved on sd card? | 2022-09-03 | Hi, you can view the video on the App. | blurams | 2022-09-15 |
| What is the monthly subscription for the cloud storage | 2023-03-29 | It depends on the number of cameras, video storage length and servive duration. They offer a free trial period of 30 days. Personally I have a plan for $1.99 for a month for 3 days of continuous recording for one camera. Other options include one camera, video storage length of 30 days, one month for $14.99 for the United States. Another option is for 5 cameras, 7 continuous days for one year for $129.90. | SL | 2023-03-29 |
| What is the monthly subscription for the cloud storage | 2023-03-29 | I don't know because I don't use it. I have everything saved on sd cards in the camera. | Valles13 | 2023-03-29 |
| Does this camera work with nvr with onvif? | 2023-04-10 | Well, I have no clue what nvr with onvif is. It works with the app, on WiFi or cabled Ethernet. Doesn't do Bluetooth unless it's new app thing I have yet to explore. Does exactly what product page claims. Video has clear pictures, even at night, super bright security light and loud alarm. | P. Mason | 2023-04-18 |
| What is the Motion detection range? | 2022-09-07 | Hi, the motion detection range is about 35 ft. | blurams | 2022-09-15 |
| What size plugs are required for power cord extension? | 2023-01-17 | 220V | Lost and found | 2023-01-18 |
| Puedo instalarlo en México ????? Y monitoriar fuera del país por medio de la app | 2023-04-23 | Yo vivo en RD y no hay problemas | Silen | 2023-04-23 |
| Puedo instalarlo en México ????? Y monitoriar fuera del país por medio de la app | 2023-04-23 | Si claro, no importa en cualquier parte del mundo que tú estés siempre y cuando tengas las cámaras conectadas a una red wi-fi donde estén instaladas puedes verificarla donde quiera que estés, sea con datos móviles o wifi cuando entres a la app. | Enmanuel Rodríguez | 2023-04-23 |
| Does this outside camera have color night vision? | 2023-06-02 | Video could not be loaded | blurams | 2023-06-05 |
| AP Hotspot function in this camera? | 2023-03-20 | Hi, The outdoor camera doesn't have the AP hotspot function, you can add it via the 2.4G wifi network or Ethernet cable. | blurams | 2023-03-20 |
| AP Hotspot function in this camera? | 2023-03-20 | IDK what an AP hotspot is . The cam does not function as a hotspot but it does connect with my phone hotspot or it can connect with a Ethernet cable. | P. Mason | 2023-03-21 |
| How can I view/use this with a fire HD8 tablet? | 2023-05-01 | Can not be used with a fire tablet. The app doesn't download. Don't know why But app can download load to phone. | Monica Jimenez | 2023-05-01 |
| Sirve con wifi 5G? | 2023-04-03 | Si sirve. | Johanny Duarte | 2023-04-03 |
| How to play the vids from the sd card with a normal pc/android vid player? Need to give a vid as evidence that someone else can view in regular player | 2023-05-07 | I'm not sure about that but you may try putting the SD card into the slot on your PC and see if it will read it and burn a DVD or email it. | M. N. | 2023-05-07 |
| How to play the vids from the sd card with a normal pc/android vid player? Need to give a vid as evidence that someone else can view in regular player | 2023-05-07 | You can download said video to your phone and play it back on your phone or remove the micro-sd card place it in an adapter to play it on your PC. Very simple both ways. | Valles13 | 2023-05-07 |
| it states that you have no hidden fees yet your asking for 60.00 to record in the cloud? | 2022-09-16 | That isn’t a hidden fee. Its right out there for you to take advantage or not. Right up front and your right to say no thank you. | Kathy Honeycutt | 2022-09-16 |
| it states that you have no hidden fees yet your asking for 60.00 to record in the cloud? | 2022-09-16 | You can subscribe yearly for cloud recording like any other security cameras or you can use your own micro sd card and you won’t be paying that cloud service | dinzzz | 2022-09-16 |
| it states that you have no hidden fees yet your asking for 60.00 to record in the cloud? | 2022-09-16 | There is a basic free cloud service. Then any specific features such as BluramsGuard Plan or Family Care there is a fee. I don't consider this as hidden fees. They tell you the rates. | mrytk421 | 2022-09-16 |
| it states that you have no hidden fees yet your asking for 60.00 to record in the cloud? | 2022-09-16 | $60- where did you come up with that?! They have several different options and plans your can choose from with the cloud storage plans- I personally have the all day recording of 7 days for a small fee of $4.99 a month, which is totally worth it, in my opinion. | Scott | 2022-09-16 |
| Can the camera pan using your phone | 2023-04-21 | No it doesn't. | Lendy | 2023-04-21 |
| Can the camera pan using your phone | 2023-04-21 | Yes,360 | ione guilliams | 2023-04-21 |
| Can the camera pan using your phone | 2023-04-21 | Yes, and give you and updated every time someone approaching as far 400 ft | Amazon Customer | 2023-04-21 |
| Can the camera pan using your phone | 2023-04-21 | No | Rick S. | 2023-04-22 |
| Can the camera pan using your phone | 2023-04-21 | Yes, but limited | james P. | 2023-04-22 |
| Can the camera pan using your phone | 2023-04-21 | you can watch what happened outside on Alexa or Google devices with a screen. Works with IFTTT lets you link just about any set of smart devices so they can work together. | Nicole | 2023-04-27 |
| if motion was not detected can i go back in time to search for a clip? | 2023-04-20 | No, it only stores video of what was detected. | M. N. | 2023-04-20 |
| if motion was not detected can i go back in time to search for a clip? | 2023-04-20 | I have no idea. I returned the item. | Amazon Customer | 2023-04-26 |
| How about its waterproof performance? Is it suitable for outdoor use? | 2023-06-01 | Video could not be loaded | blurams | 2023-06-01 |