| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Can i get a replacement base for this camera? | 2023-01-29 | No you need to get the complete camera | Thomas | 2023-04-05 |
| can i use a extension cord if cord is does not reach the outlet | 2023-01-27 | Yes | Thomas | 2023-04-05 |
| Do you have to pay for a subscription to view camera footage on your phone? | 2023-04-05 | No | Thomas | 2023-04-05 |
| Do you have to pay for a subscription to view camera footage on your phone? | 2023-04-05 | No, You don't have to pay to view the camera (the current video). You need to pay if You want to storage your videos. It gives You a demo for more than a month, in My case it gave me 3 months of free storage, after that, I'm planning to use a microsd card to storage the videos without using the cloud. | Anibal Santos | 2023-04-05 |
| Do you have to pay for a subscription to view camera footage on your phone? | 2023-04-05 | Apparently you do for any motion recording or all day recording. I did that for mine and after a couple of days it stopped working. So I’m out $30… | sofia | 2023-04-05 |
| Do you have to pay for a subscription to view camera footage on your phone? | 2023-04-05 | There is no subscription fee. You do need a micro SD card to save any footage. If not, you just see the live feed. | Mike V | 2023-04-05 |
| Do you have to pay for a subscription to view camera footage on your phone? | 2023-04-05 | No it’s free but for larger storage I think it is a pay-to-use option | Cord. G. | 2023-04-05 |
| Do you have to pay for a subscription to view camera footage on your phone? | 2023-04-05 | No | Jason Lau | 2023-04-06 |
| Does this camera have to be plugged in in order to be on and recording ? | 2022-09-08 | Yes, it’s not battery operated or poe. Need to be plugged into an outlet | Kaz Pio Kasiano | 2022-09-08 |
| Does it have any lighting that lights up during night vision? | 2022-05-28 | Dear, Thanks for your question. Our 2K baby camera does not provide lighting function for the time being, thank you for your support. Winees | WINEES | 2022-05-31 |
| Can I set this to record audio and visual constantly all night long? Can I view the entire night of recording the next day? | 2022-12-19 | It will only record with movement or sound. | Joe Jackson | 2023-02-04 |
| Do you need a subscription for any of the features? | 2023-02-17 | Also it has motion | Fatima F. | 2023-02-19 |
| Does the camera record while wifi is off? Or does wifi always have to be on? | 2022-10-21 | Yes it does | Karen Walsh | 2022-10-21 |
| Where can I get replacement mounting bracket? | 2023-03-11 | I found one at Walmart in Ohio other then that I'm not sure | Chase E Downing | 2023-03-13 |
| Since it hooks to your phone would you be able to hear through headphones if you had them in your ears? Thanks | 2023-06-01 | It plays like a video on your phone. If you're listening on your headphones you will hear it on your phone | Bonnie Gaston | 2023-06-01 |
| Since it hooks to your phone would you be able to hear through headphones if you had them in your ears? Thanks | 2023-06-01 | Yes you’ll hear it through the headphones as well . | Marsha maragh | 2023-06-01 |
| Red light. Does anyone know what the red light indicates? | 2023-02-14 | Power on and active when it's goes off check your connections | Chase E Downing | 2023-03-13 |
| How do you set the recording length? | 2023-04-26 | Look in the settings. | Calandra Calton-Abdullah | 2023-05-09 |
| Can sound be heard through the camera? | 2023-01-04 | yes you can hear | Robbie Sue Neslony | 2023-01-04 |
| Can sound be heard through the camera? | 2023-01-04 | Yes, and the sound quality is pretty good . | Tammy | 2023-01-04 |
| Do I need to run any wires? | 2023-02-19 | Just the power cable, no other wires requried. | Kathryn Butterfuss | 2023-02-19 |
| Does it play lullabies for the baby to go to sleep? | 2023-03-23 | No it’s a nanny cam but it does have a microphone to sing into your phone app from the other side of the house | William Edmondson | 2023-03-23 |
| Does it play lullabies for the baby to go to sleep? | 2023-03-23 | That's a sweet question.. Unfortunately, it does not. It is a very good wifi camera. | Karl A. D'Accursio | 2023-03-24 |
| Is there continuous recording mode? So you can go back and see what happened? | 2023-04-19 | Yes you can record continuously all so you can buy a SD card for this device | Thomas | 2023-04-19 |
| Is there continuous recording mode? So you can go back and see what happened? | 2023-04-19 | As long as you have a memory card you can record continuously. Click on camera,then click on device setting, scroll down to storage setting, click on SD card, then choose continue recording. | Aaron V. | 2023-04-19 |
| Is there continuous recording mode? So you can go back and see what happened? | 2023-04-19 | You have to turn record | Donna Calandra | 2023-04-19 |
| Graba? Se le puede poner cualquier micro sd o tiene un límite de capacidad? | 2023-04-19 | Si graba bien sea en la nube como prueba gratuita o una sd de cualquier capacidad allí con eso es perfecto entre más grande en capacidad mejor | FABIO ELIAS FUENMAYOR VILLALOB… | 2023-04-19 |
| Graba? Se le puede poner cualquier micro sd o tiene un límite de capacidad? | 2023-04-19 | No tiene límites | GINNETTE E. REYES GUZMAN | 2023-04-19 |
| Why don't I have sound during live feed | 2023-04-06 | If you touch the live feed screen when you are watching it a sound icon will appear in the lower right corner. Just click it and sound will be live. | Aaron V. | 2023-04-06 |
| Why don't I have sound during live feed | 2023-04-06 | Dear, Please turn on the small speaker on the live stream screen. By default, it is muted when entering the live stream. Please feel free to contact us again if still have any problems. | WINEES | 2023-04-10 |
| What is the range for the Wifi connection? | 2022-05-18 | About 100 meters, don't put too many obstacles | WINEES | 2022-05-19 |
| How many feet motions detecter detect? | 2023-03-01 | Not exactly sure on how many feet distance it can detect motion but there is an option for that in the app | @H@T3RS ENVy | 2023-03-03 |
| Es de bacteria | 2023-04-06 | No es de batería. Trabaja por wifi. | Elizabeth Santiago | 2023-04-06 |
| how good is the audio ? | 2023-02-18 | Very good. I use it as my babies monitor. It is very clear. | Sabrina | 2023-02-18 |
| Can this be used with android phone ? | 2022-09-05 | Hello dear, thanks for your interests about our security camera, this camera can be used with android phone, any other questions pls also feel free to contact us at support@iwinees.com. | WINEES | 2022-09-05 |
| Can I have a camera in each room? Or can only one be used? | 2023-05-02 | Yes. Multiple cameras can be used on the same WiFi. | Calandra Calton-Abdullah | 2023-05-09 |
| Puedo conectar dos teléfonos a la vez | 2022-12-01 | Regular 👍 | Sergio Saavedra | 2022-12-01 |
| Puedo conectar dos teléfonos a la vez | 2022-12-01 | Si funciona . Yo tengo 2 teléfonos y una alexa y función bien el video . El audio es lo único que disminuye | Randall Reyes | 2022-12-01 |
| how to turn off the camera? | 2022-12-11 | Go into your app and turn off | Detrice Daniels | 2022-12-11 |
| how to turn off the camera? | 2022-12-11 | Only thing I can think of is to unplug it. | Mike V | 2022-12-11 |
| que aplicacion debo usar? | 2022-10-25 | Ahora es AiDot, esta aplicación puede usar diferentes marcas de cámaras, asegúrese de elegir la correcta | Macali | 2022-10-26 |
| que aplicacion debo usar? | 2022-10-25 | AiDot | David Casique | 2022-10-31 |
| Can i link to my fire tablet?If so how???? | 2023-03-25 | Yes | Donna Calandra | 2023-04-19 |
| Im not able to see anything when the camera is on the day setting. The room is well lit but just shows up grey how do i fix it? | 2023-02-12 | Make sure your light filter on the camera isn't blocked or in shade | Chase E Downing | 2023-03-13 |
| How many devices can connect to camera? | 2023-04-02 | I have two. One in a living room window that allows us to see down the foyer and in the kitchen. The second one is in the baby room so we can see anyone coming into the room, the baby and into that second bathroom. | Joe Jackson | 2023-04-02 |
| How many devices can connect to camera? | 2023-04-02 | I have mine on an android phone and an IPad | William Edmondson | 2023-04-03 |
| How many devices can connect to camera? | 2023-04-02 | I currently have like.. 5 connected. | Jennifer Manno | 2023-04-03 |
| Can this be used with a battery or does it have to be plugged in? | 2023-04-06 | Plugged in only. | Kaylene Stahl | 2023-04-06 |
| Can this be used with a battery or does it have to be plugged in? | 2023-04-06 | Has to be plugged in!! | Tomeka ONeal | 2023-04-06 |
| Can this be used with a battery or does it have to be plugged in? | 2023-04-06 | Video could not be loaded | Notorious Misfit | 2023-04-07 |
| Does the camera itself make sounds when motion is detected, where someone would notice the sound? | 2022-10-23 | No you can’t hear it | Amadair Monkiewicz | 2022-10-26 |
| Does this record 24/7? | 2023-05-03 | Yes | Redbone13 | 2023-05-15 |
| If you use an sd card how to tou watch the videos? | 2022-11-25 | I don’t use the sad card I just watch them off my phone through the app that you have to get. And with app your videos are already backed up and saved that way. | P. MILLER | 2022-11-25 |
| If you use an sd card how to tou watch the videos? | 2022-11-25 | Every SD card comes with an adapter that plugs in to a laptop | Imad | 2022-11-25 |
| Hi, so how do I view the camera live on my iPhone from a remote location? | 2023-05-19 | You just look in the app and it will show you the live stream. | Bonnie Gaston | 2023-06-01 |
| After set up I received an email that said they started a free trail. What is the subscription for and do I need it? | 2022-08-25 | I think the subscription is to be able to record I didn’t get the subscription and I can still love you my camera from my phone anywhere I am | Destini… | 2022-08-25 |
| Is it vivint compatible? | 2023-04-08 | No, it doesn't work with Vivint. Viviant sells their own cameras. This works independently from Viviant | kcb | 2023-04-08 |
| Will this work in mom's home I have Wi-Fi and she lives next doir | 2023-03-20 | Dear, Thank you for your question, please rest assured, you can watch the activities of the family next door on your phone, just make sure the camera is connected to WiFi. Hope this helps you. | WINEES | 2023-03-21 |
| does it work without having Alexa? | 2023-01-18 | Yes I downloaded the app from Google play and follow the instructions and work perfectly | Marcelo | 2023-01-18 |
| Does it allow more than one user to view? | 2023-05-09 | Yes | llo | 2023-05-09 |
| Can one hang it upside down? | 2023-05-01 | Yes. Secure in place. | Calandra Calton-Abdullah | 2023-05-09 |
| Does it work with an Iphone 13+? | 2022-11-28 | I have an android phone and it worked great with that. | J Hubbard | 2022-11-28 |
| Can I watch through an Amazon Kindle? | 2023-04-10 | If you can download the app you can | William Edmondson | 2023-04-10 |
| How do you reset password if you do not remember the original password? | 2022-12-22 | yes you can hear | Robbie Sue Neslony | 2023-01-04 |
| Como le pongo el wifi alguien que me ayude porfavor | 2022-10-03 | Primero te pedirá el wifi de tu hogar y luego te pedirá conectarte al wifi de la cámara que empieza con letras mayúsculas | Adernnis | 2022-10-03 |
| Is there a bright light that comes on when you turn on the night vision | 2023-06-03 | No it is not a bright light it is infrared and the image/video will be black and white. | Aaron V. | 2023-06-03 |
| The description says it is wireless but it doesn’t seem to work without the cable. Is this a wireless monitor?? | 2022-11-30 | Yes when you sync it to your Wi-Fi you only need to plug into an outlet where you want the camera to be placed to view on your phone or iPad | William Edmondson | 2022-12-05 |
| App on windows or just phones? | 2023-02-04 | I use the app on my IPhone. I never tried on my windows computer. | Joe Jackson | 2023-02-04 |
| So is this a 100 percent private video surveillance? Or can just anyone view? | 2023-05-09 | Dear, The winees camera adopts advanced encryption and privacy protection; only you or your family members who are connected to this camera can see the video, please rest assured. :) | WINEES | 2023-05-10 |
| So is this a 100 percent private video surveillance? Or can just anyone view? | 2023-05-09 | I’m not a techie but I would assume your phone app to access it can be hacked by someone knowledgeable. | Mary Lynne Jarvis | 2023-05-10 |
| Do you have to use the cloud storage for it to work? I don't need recordings it's just to monitor my baby. | 2023-05-06 | No you don't need cloud storage | Aaron V. | 2023-06-03 |
| Is there a way to keep it powered on without the cord? | 2023-01-10 | No that’s how it’s powered | William Edmondson | 2023-01-10 |
| Is there a way to keep it powered on without the cord? | 2023-01-10 | Hey. It needs to be plugged in the entire time. There is no internal battery that I have found. | Joe Jackson | 2023-01-10 |
| Need for elderly mom. Gets up without help when she needs it. Want it to alert me when she gets up but not if she moves a little in bed, will it work? | 2022-12-05 | It won’t warn you when she gets up you need to monitor the app to see when she gets up | William Edmondson | 2022-12-05 |
| What's the camara distance | 2023-05-18 | I put it on the mantle of the fireplace and it easily picked up about 20 feet to the edge of the next room. | Mary Lynne Jarvis | 2023-05-19 |
| Does it make sounds when motion is detected? | 2022-10-23 | Yes, I can hear my dogs walk and bark. From my apo | MB | 2022-10-23 |
| Does it make sounds when motion is detected? | 2022-10-23 | My English no good | Ömer Orman | 2022-10-23 |
| how is it wireless if I need to leave it plugged in for it to work? | 2023-04-05 | It's not completely wireless just plug in for power and you need to get the app | Thomas | 2023-04-05 |
| Would it still work if we are on a cruise and the baby is home? | 2023-04-25 | As long as you have internet and it has internet you should. I was able to look at mine when i was across the country. | Jennifer Manno | 2023-04-25 |
| Would it still work if we are on a cruise and the baby is home? | 2023-04-25 | I don’t know how good Wi-Fi will be on your cruise but I log into the camera from the gym and other places I go and leave my patient at home. It works great. | Mary Lynne Jarvis | 2023-04-26 |
| Does it work with 2G wifi | 2023-04-03 | Yes it does | William Edmondson | 2023-04-03 |
| Why does it want my credit card info if if this is free | 2023-04-30 | I am not sure. We only used our payment information during the actual purchase of the camera. | Calandra Calton-Abdullah | 2023-05-09 |
| What type of power source does it have? Micro usb or type C? Also it has motion tracking? | 2023-02-17 | Auto Tracking Function The pet camera will automatically track your pets or other people, making sure you don't miss any action. Straight from the description of the item. Also it is micro usb | Cord. G. | 2023-02-17 |
| What type of power source does it have? Micro usb or type C? Also it has motion tracking? | 2023-02-17 | It is micro usb and it comes with the cord and the wall plug in. And yes it has motion tracking. | Amazon Customer | 2023-02-17 |
| What type of power source does it have? Micro usb or type C? Also it has motion tracking? | 2023-02-17 | It has a c type charger. No usb on the model I have | Fatima F. | 2023-02-19 |
| Does it store recorded data to look back on after sound or movement is detected? | 2023-01-16 | Yes, if you sign up for Cloud service. | Joe Jackson | 2023-02-04 |
| How many people can connect at once? | 2023-03-29 | One | Joe Jackson | 2023-04-10 |
| Does it have continuous live view? | 2023-04-23 | Yes. Look in the settings for different options. | Calandra Calton-Abdullah | 2023-05-09 |
| Buen dia compre una de estas y no la puedo configurar me puede desir que hacer | 2022-12-25 | Debes bajar la aplicación Aidot en play atore, lo conectas y le pone el celular de frente hasta lo registre entonces la luz se pone azul. Wi-fi es la conección. | GINNETTE E. REYES GUZMAN | 2022-12-26 |
| Is this a wire free canera or does it need to be plugged in? | 2022-08-21 | It’s not a wireless camera | Karen Walsh | 2022-10-21 |
| Do i have to buy a plan? | 2023-05-15 | No plan, camera works great... | Redbone13 | 2023-05-15 |
| Do i have to buy a plan? | 2023-05-15 | No, just connect your Wifi to it and you’re good to go. | Jess | 2023-05-15 |
| Soporta protocolo Onvif? | 2023-02-27 | Es un buen producto | Álvaro | 2023-02-28 |
| Will this product work with 5g ? | 2022-05-30 | Hi dear, Thanks for your contact. Our 2K baby camera does not support 5G wifi. It only supports 2.4Ghz. Please contact us again if you have any questions. Winees | WINEES | 2022-05-31 |
| Can the sd card be removed and viewed on window pc? | 2023-04-22 | Yes | Cord. G. | 2023-04-22 |
| Can i see my baby from my android if i am out of the country but camera on? | 2023-03-16 | Dear, the baby camera supports remote monitor, you can see your baby even when not at home. Please rest assured. :) | WINEES | 2023-03-17 |
| Can I get a replacement mounting bracket? | 2023-02-05 | Yes if you pay for the device | Thomas | 2023-04-05 |