| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Will this camera work with the sovmiku b-skwk-4hb913 system as an add-on? | 2023-02-28 | Yes, they are compatible. | security cameras | 2023-03-01 |
| Does it work with Camhipro app? | 2023-01-07 | This camera can only be linked to the ICSee app | security cameras | 2023-01-11 |
| What's the difference between the two cameras 1pcs sfwhd313 | 2023-02-11 | One camera handles wide angle (1-3x) the other handles more telephoto. Seems not true optical zoom though, likely digital. For the money, ok. | RadioRick | 2023-02-12 |
| how do i test the lights and alarm | 2023-03-19 | Through the app on your phone. | Daniel P. | 2023-03-20 |
| how do i test the lights and alarm | 2023-03-19 | Just set the type of alert, alarm and light response in the app and walk into the field of view. Depending on the settings, the action will be taken. The instruction manual explains how to set up the various functions. Or you can just go into the settings and start playing around with it. | G. P. | 2023-03-21 |
| What is the range of its rotation? | 2022-01-19 | It supports vertical 90 °, horizontal rotation 320 °. | security cameras | 2022-01-19 |
| how do i change the at rest postion. when i turn on auto tracking it defualts to pointing at the ground | 2023-03-20 | Video could not be loaded | security cameras | 2023-03-22 |
| The camera faqs say that motion sensitivity can be adjusted, but where is it in the app (it isn't under settings as per faqs)? | 2022-08-04 | You have to go into -Settings - PIR motion sensor, - then sensitivity and you have a slider that you move to set the sensitivity . | Berangere L. | 2022-08-04 |
| Do you have to use the ethernet cord? | 2022-08-02 | No | Kc | 2022-09-13 |
| Is this camera POE? | 2023-03-25 | No, it requires an outlet. Has no battery back up either. You can run an extension cord to it however. | CJ61 | 2023-03-25 |
| Is this camera POE? | 2023-03-25 | It does have Ethernet and a power cord. I didn’t use Ethernet so I’m not sure. It only has a thirty ft Wi-Fi range, maybe. So I am not happy with this one. | Patrick | 2023-03-25 |
| Can this camera have multiple set points that it scrolls through automatically so that it can patrol a larger area than just one set point? | 2023-01-09 | Yes. It is called "Cruise Control" were you can set up to 3 different points for the camera to move to automatically. | G. P. | 2023-01-09 |
| Can this camera have multiple set points that it scrolls through automatically so that it can patrol a larger area than just one set point? | 2023-01-09 | If you email manufactory they will send you better I structuons. I think you can. I returneb mine because I could not get linked to my computer. | Amazon Customer | 2023-01-09 |
| Can this camera have multiple set points that it scrolls through automatically so that it can patrol a larger area than just one set point? | 2023-01-09 | No it can not. | Veronica Gutierrez | 2023-01-09 |
| Can this camera have multiple set points that it scrolls through automatically so that it can patrol a larger area than just one set point? | 2023-01-09 | Hello, it is possible. You can open the mobile tracking in the APP, the camera will rotate to track the monitoring. | security cameras | 2023-01-13 |
| What is offered with camera does it include vehicle detection | 2023-03-13 | If it moves it will detect | Daniel P. | 2023-03-20 |
| If I get this camera but also another indoor 1 of a different brand, will the app accept it as 1 stream? | 2022-08-13 | Video could not be loaded | security cameras | 2022-08-13 |
| Is your power supply waterproof? | 2022-01-19 | No, it isn’t. Only the camera is waterproof. | security cameras | 2022-01-19 |
| Internet required or will just local WAN work? | 2022-04-26 | It requireds Internet. | security cameras | 2022-04-26 |
| Internet required or will just local WAN work? | 2022-04-26 | Nothing works | Charmaine brown | 2022-04-26 |
| What's the difference between the two. cameras. b&w-sfwhd712 | 2023-02-11 | First Camera has 1mpixal higher. It zooms x8. But they're close to the same. So depends on how much you want to spend. If you scroll down once you're on the listing you can see and read each function and specs. Both would be fine for home use. I've bought cheaper ones and they're great. They see a great distance out. If you want one for your porch, the kind that screw into the porch light bulb socket are fantastic as well. Great clear vision. They sell them here on Amazon. I got 3 for $21 bucks a piece. Hope this helps. | CJ61 | 2023-02-11 |
| What's the difference between the two. cameras. b&w-sfwhd712 | 2023-02-11 | One is all white, the other is white on top and black camera housing. Just click on the price for each and it will tell you the differences between the models besides color. | G. P. | 2023-02-11 |
| What's the difference between the two. cameras. b&w-sfwhd712 | 2023-02-11 | No idea but the camera I bought are still in their box I could never get them to work and I have serial other brands the same type that work fine. | gary | 2023-02-12 |
| Can i switch off aparm,.floodlight and nigjt color vision? | 2023-05-03 | Yes to all. | Patrick | 2023-05-03 |
| Can i switch off aparm,.floodlight and nigjt color vision? | 2023-05-03 | Yes | Ed C | 2023-05-03 |
| Can i switch off aparm,.floodlight and nigjt color vision? | 2023-05-03 | Yes you can. Go into night vision and alarm setting and you'll choose what you prefer there. | Fernando | 2023-05-04 |
| Seems the color night vision only ?works when motion tracking is turned off. And there are no manual selection for those options of the spotlights | 2023-02-28 | Sorry can’t help you. Mine wouldn’t sync with wi-fi. Sent it back. | Nor Nivrag | 2023-02-28 |
| Seems the color night vision only ?works when motion tracking is turned off. And there are no manual selection for those options of the spotlights | 2023-02-28 | When you are viewing a security camera on the screen, at the bottom right corner there is a circle with a light inside. Click on that. The first line is the light control. Full color makes the white light turn on when it is dark out and it stays on. Infrared Vision makes the white lights stay off all the time, switches the camera to black & white in the dark and turns on the infrared lamps. Double light alert switches to infrared in the dark but as soon as motion is detected, the white lights turn on. In Intelligent alert I have all 3 features turned on, Human Detection, Show Traces, Rule Setting and Intrusion is checked. The tracking is useless for outdoor cameras as any and all motion causes the camera to track. You can't have Human Detection and Auto Tracking on at the same time, which is stupid and I have contacted the MFG about it. You'll find a camera pointing up into the trees if the wind blows but then you miss what you're trying to have the camera keep an eye on. Auto tracking would only work well if the camera is mounted indoors. If you could set a "Guard" position so the camera returns to a set place after motion stops, that would work. I have other brands and they ALL work that way! | G. P. | 2023-02-28 |
| Does this camera work with my hiseeu wireless 8 channel security system | 2022-11-29 | NO. | Xiaorong Zhu | 2022-12-01 |
| Se puede conectar a corriente | 2023-03-21 | Si | Herminio Gondola | 2023-03-21 |
| Se puede conectar a corriente | 2023-03-21 | Claro que sí. Yo la conecte a voltaje 110VAC/60Hz | ESMYEC | 2023-03-21 |
| Se puede conectar a corriente | 2023-03-21 | Si. La cámara incluye un cable bastante largo para la corriente. Ella funciona solo con corriente. | Carmen Gonzalez | 2023-03-21 |
| Se puede conectar a corriente | 2023-03-21 | yes is very good | Luis e. | 2023-03-22 |
| Maybe I have a different model sent? I don't have the light icon option to select the different viewing modes. | 2023-02-28 | Look under the alarm settings. It's probably in that section. | CJ61 | 2023-03-02 |
| How do you use Color night vision or turn spotlight on? | 2023-02-28 | In iCSee app, click on the PLAy button on camera screen on display, then select Night Vision &Alarm, then in Light Mode, you can select Full Color or Infrared Vision or Double Light Alert. I set mine on Full Color and it turn the light on most of the time at night. Hope it helps. Tom. | Tom M. | 2023-02-28 |
| Does this support Humanoid Detection to minimize false alarms from shadows, bugs or leaves blowing?” | 2022-10-01 | Yes, the sensitivity is adjustable | Mike n Puddin | 2022-10-01 |
| Does this support Humanoid Detection to minimize false alarms from shadows, bugs or leaves blowing?” | 2022-10-01 | I returned this camera. It wouldn't function correctly. Sorry I cannot give you an answer. | Rural Girl | 2022-10-03 |
| How do you reset the camera? | 2023-03-02 | I have 4 different cameras. A couple have a reset button on the power cord. If not look inside where the SD card goes. You'll see it right next to it, it's a small push flap. If not look for the pin hole. If it has that, yours came with a small metal reset key. Looks more like a thicker push pin, that goes in the hole push gently. You hold anyone of those til you hear a Chrip or chime. Then you'll hear a voice recording saying please wait. | CJ61 | 2023-03-02 |
| How do you reset the camera? | 2023-03-02 | Video could not be loaded | security cameras | 2023-03-10 |
| Format sd card fat 32 or something different | 2023-02-22 | The cameras take micro SD cards. You just format them from the camera. Or any device that accepts them. Doesn't ask about fat 32. Not sure why you're seeing that. | CJ61 | 2023-02-22 |
| Format sd card fat 32 or something different | 2023-02-22 | You can format the sd through the camera but if you choose to do it on a computer yes fat32 is the format to use | Marco | 2023-02-26 |
| Format sd card fat 32 or something different | 2023-02-22 | 1. Currently, the camera supports FAT32G format Class6, Class10 TF Card, max supports 128G. When the TF Card is fullit will delete earlier video automatically and loop recording | security cameras | 2023-02-27 |
| My sound suddenly stopped working. I did the app upgrade, tried to mess around with the settings etc.. does anyone know how to fix this? | 2023-05-17 | I made a mistake when bought this product. It doesn't work as it should. | Yury Karfiol | 2023-05-17 |
| My sound suddenly stopped working. I did the app upgrade, tried to mess around with the settings etc.. does anyone know how to fix this? | 2023-05-17 | Please contact our email: sovmiku@163.com We will solve the problem for you. Where did the sound stop when you mentioned it? | security cameras | 2023-05-18 |
| My sound suddenly stopped working. I did the app upgrade, tried to mess around with the settings etc.. does anyone know how to fix this? | 2023-05-17 | Try to contact the seller they are very helpful. | Jomag | 2023-05-18 |
| What are the steps to change wifi connection? we replaced our router and the cameras don't work. don't know how to update connection please. | 2022-12-22 | Delete the cameras from your app. Reset them. Then start as if the cameras were connected for the first time. Add to app as new cameras. | CJ61 | 2023-02-22 |
| Do you have a camera with a pir sensor? | 2023-04-08 | yes | Rare black pearl | 2023-04-08 |
| Do you have a camera with a pir sensor? | 2023-04-08 | Yes. This camera has pir night vision and motion sense. | Ed C | 2023-04-08 |
| Do you have a camera with a pir sensor? | 2023-04-08 | Yes | Patrick | 2023-04-08 |
| Do you have a camera with a pir sensor? | 2023-04-08 | Yes, this camera is a human PIR detection camera | Amazon Customer | 2023-04-10 |
| Hola, se puede conectar a Camhipro app? | 2023-01-06 | Esta cámara sólo puede vincularse a la aplicación ICSee | security cameras | 2023-01-11 |
| How to remote view on my PC/laptop? | 2022-09-13 | Download the app | Kc | 2022-09-13 |