| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Is there a way to prevent someone from taking out the sd or sim card? | 2023-02-11 | If they know where to look for it, yes. | Craig | 2023-02-12 |
| How many cameras can you hook at once? | 2023-03-12 | I have 4 | Amazon Customer | 2023-03-13 |
| Can alarm be silenced if you dont want intruder to know he is being recorded? | 2023-03-13 | Yes | Amazon Customer | 2023-03-13 |
| Can alarm be silenced if you dont want intruder to know he is being recorded? | 2023-03-13 | Yes you can. Go into the camera setting and hit the toggle switch to off. | StarMichael374 | 2023-03-13 |
| Can alarm be silenced if you dont want intruder to know he is being recorded? | 2023-03-13 | Yes I can I do mine silence the I turn on my mic and give one warning after that it is on | Earl Sykes | 2023-03-14 |
| Do you need wifi to make this camera work? | 2023-06-16 | No, it works off of a cellular plan. | Leslie Pyle | 2023-06-16 |
| Do you need wifi to make this camera work? | 2023-06-16 | The camera will work fine with a micro SD card where the videos will be stored. If you had WiFi, you could see the videos from wherever, but without it, you'd need to pull out the SD card and load the videos to your computer for viewing. | Paxton | 2023-06-16 |
| Do you need wifi to make this camera work? | 2023-06-16 | No you do not | These cameras are awesome woul… | 2023-06-16 |
| Do you need wifi to make this camera work? | 2023-06-16 | Yes | Nichole Dockray | 2023-06-18 |
| Do you need wifi to make this camera work? | 2023-06-16 | No need, you will have to use the cellular data to let the camera work, we have included the sim card in the camera and prepaid some cellular data in the sim card for you. | Soliom Solar Security | 2023-06-19 |
| esta camara funciona ok en Lima Peru? | 2023-03-07 | This is 4G cellular security camera designed to use in North America, can support to use in Lima Peru. | Soliom Solar Security | 2023-03-08 |
| esta camara funciona ok en Lima Peru? | 2023-03-07 | Mientras tengas internet te funciona hasta el fin del mundo. | xiomara umana | 2023-03-08 |
| My camera dies fast says offline solar barley charges camera doesn’t stay online for long battery’s last a few days | 2023-04-26 | Would you send a request to care@soliom.net for a new replacement? We're sorry for the trouble, it might a loose connection between your camera and the solar panel. | Soliom Solar Security | 2023-04-27 |
| Would this work with Visable phone network? | 2023-05-06 | Hi, the camera only supports AT&T, T-mobile, or Verizon 4G sim cards. The camera cannot support a 5G or travel sim card. thank you. | Soliom Solar Security | 2023-05-08 |
| Can it take a picture vs. video? When full, does it delete the oldest videos/images on the sd card? Is there a lag time from motion detect to record? | 2023-03-15 | It will take a 10 sec video, doesn't allow me to choose between. I haven't looked to see if it deletes, but you can re format the card if there's nothing on it you want to keep. The record time is instant and will record 10 seconds and if you get on the app you can record as long as you want it to. | Stephen D. | 2023-03-15 |
| Can this camera work with another sim card of networks outside of the us? | 2023-05-12 | it will only be compatible with tHE SIM card works in the US. | Soliom Solar Security | 2023-05-12 |
| Can this camera work with another sim card of networks outside of the us? | 2023-05-12 | it will only be compatible with tHE SIM card that works in the US. | Soliom Solar Security | 2023-05-12 |
| does this use more data if you record to cloud vs sd card? If you record to cloud does every stream use data vs if you use sim card just when viewing? | 2023-03-01 | I was never able to use this device. It didn't function as described. I would not recommend this camera to anyone! It's a piece of s••t! | Saturo | 2023-03-01 |
| Does this camera support universal gsm coverage. can it be used outside the us. | 2023-04-06 | This is 4G US version,it's designed to use in USA,Canda,Mexico,and might not work ourside the US. | Soliom Solar Security | 2023-04-07 |
| Purchased cloud and if doesn’t work. | 2023-04-30 | Send a email message to the company. They will not talk with you via phone but will respond to an email. | Jeff | 2023-05-08 |
| Buenas tardes. se puede usar con una sim card 4g en cualquier pais del mundo o tiene que ser obligatoriamente en estados unidos? | 2023-05-31 | Yo tengo una cámara, es buena pero dejo de funcionar duro 1 mês aproximadamente y el call center no responde tampoco los correos | jorge kaik | 2023-05-31 |
| Buenas tardes. se puede usar con una sim card 4g en cualquier pais del mundo o tiene que ser obligatoriamente en estados unidos? | 2023-05-31 | La usé en méxico con compañía megacable pero aveces se conecta y aveces no 🙁y pues Orita luego veo la cámara desde California pero eso si es lento más que cuando estás aya | Juan | 2023-06-01 |
| Buenas tardes. se puede usar con una sim card 4g en cualquier pais del mundo o tiene que ser obligatoriamente en estados unidos? | 2023-05-31 | La configure cerca al wifi como indicaba y luego que la coloque en el garage no funcionó, la devolví y NO ME REINTEGRARON EL DINERO EN AMAZON. NO LA RECOMIENDO!! | Amazon Customer | 2023-06-02 |
| I see the price for the cellular date, what is the price for the cloud service? | 2023-05-08 | You have a choice of 180 days of coverage or 365 days of coverage. The maximum coverage of 365 days is if I remember correctly cost roughly $32.00 (US). | Jeff | 2023-05-08 |
| I see the price for the cellular date, what is the price for the cloud service? | 2023-05-08 | hi dear friend, if you choose a 7-day looping record. the price is $1.99/ month. If you choose a 30-day looping record. the price is $3.99/ month. thank you. | Soliom Solar Security | 2023-05-08 |
| Is there a way to use metro pcs service for camera, since metro uses t mobile cell phone towers? | 2023-01-24 | I'm afraid no | Soliom Solar Security | 2023-01-30 |
| how loud is siren and how long does it run? | 2023-04-18 | This camera sucks... it worked on and off for a couple of months and now it doesn't work at all... I just need to take it down, and throw it in the trash... | daniel vasquez | 2023-04-18 |
| how loud is siren and how long does it run? | 2023-04-18 | It doesn’t have a siren and it is a very good camera it run off solar power I have three of them . Highly recommended | Amazon Customer | 2023-04-18 |
| Do you know if the 4G version can be used with a provider in Colombia? | 2023-05-03 | would not recommend these the cameras are good but the monthly cost is way to expensive. I bought 6 and don’t use because the reception is terrible | Timothy W Coster | 2023-05-03 |
| Do you know if the 4G version can be used with a provider in Colombia? | 2023-05-03 | Yes, it can be used in Colombia. | Soliom Solar Security | 2023-05-04 |
| This camera can be work with a sim card of claro republica dominicana from outside usa? | 2023-03-15 | It is recommended to use any compatible Sim card when you ordered it it shows you all the types that can be used go back and look at them | Earl Sykes | 2023-03-27 |
| Funciona en el pais de Honduras ? | 2023-01-22 | En Colombia me funciono muy bien. | Ricardo | 2023-01-22 |
| Can this camera support rtsp live streaming? | 2023-06-03 | Hi, It can only support the live view from the app. | Soliom Solar Security | 2023-06-05 |
| Will this work with 5G | 2023-06-04 | No | nustella williams | 2023-06-04 |
| Hola, funciona en Argentina ? | 2023-05-07 | yes, no problem | Soliom Solar Security | 2023-05-08 |
| How to erase multiple cloud clips at one time ? | 2023-01-25 | Hello, please enter the home page, you will see "Device list" at the top of the page. You can also see a cloud icon named "Cloud Video" at the bottom, tap into it , click the down arrow to select the camera you want to process, then click the word " Select" , and then check the videos you want to delete , up to 20 videos at one time, then go down to choose "Delete" thanks ! | Soliom Solar Security | 2023-01-30 |
| What kind of sim card is needed to use this product in costa rica? | 2023-04-23 | SANDISK ULTRA 64GB OR LARGER LIKE 120 GB | Earl Sykes | 2023-04-23 |
| What kind of sim card is needed to use this product in costa rica? | 2023-04-23 | This product only use service from AT&T or T-mobile. (Limited to United States) | Titan | 2023-04-24 |
| What kind of sim card is needed to use this product in costa rica? | 2023-04-23 | You can check if your local provider can work with B2,B4,B12 frequency bands, the sim card requires it. | Soliom Solar Security | 2023-04-24 |
| Se puede enlazar a un asistente de voz ?? Cómo Alexa.? | 2023-04-13 | No amigo | humberto duron | 2023-04-13 |
| Se puede enlazar a un asistente de voz ?? Cómo Alexa.? | 2023-04-13 | Lamentablemente no me funcionó la cámara, la devolví y Amazon solo me reintegro un bono recompra por el valor de envío, pero NUNCA ME DEVOLVIERON EL DINERO DE LA CAMARA | Amazon Customer | 2023-04-14 |
| Will a sandisk 128gb ultra microsdxc work in this camera? | 2023-05-11 | Yes, it should work. | Titan | 2023-05-11 |
| quiero una para mi rancho en Honduras creen que me funcione? | 2023-03-07 | Es exelente y lo mejor es autonoma lo unico que ocupa es un poste | Ignacio | 2023-03-07 |
| quiero una para mi rancho en Honduras creen que me funcione? | 2023-03-07 | En Colombia donde la instale y un predio rural sin Energia me funciona perfectamente. | Ricardo | 2023-03-07 |
| quiero una para mi rancho en Honduras creen que me funcione? | 2023-03-07 | This is a 4G security camera designed to use in North America, it might not work in Honduras. | Soliom Solar Security | 2023-03-08 |
| quiero una para mi rancho en Honduras creen que me funcione? | 2023-03-07 | Son exeletentes cámaras de seguridad yo anteriormente usaba de otras marcas pero estas son las mejores las Soliom, no se te olvide comprar una memory card. | xiomara umana | 2023-03-08 |
| Do you have to remove the memory card to get the cloud to work? I paid for a subscription to the cloud and it has never saved a single video clip. | 2023-04-30 | So far I have gotten all my clips in the cloud. You might want to call the company | Jennifer… | 2023-04-30 |
| Do you have to remove the memory card to get the cloud to work? I paid for a subscription to the cloud and it has never saved a single video clip. | 2023-04-30 | No need to remove the memory card to get the cloud to work, if you don't have the correct cloud videos, would you contact care at Soliom for a quick fix? Sorry for the trouble. | Soliom Solar Security | 2023-05-04 |
| Solar dies fast is there a way to upgrade or add batteries inside the solar how many batteries does it have and if it needs 3 more batteries it’s clo | 2023-04-25 | I have had mine for a few weeks no problem stays full battery. Charge it when you first get it and put it where sunlight will hit it. | Conrad Pogorzelski | 2023-04-25 |
| Can multiple cameras use the same Cloud account and can those clips be viewed from a PC - want to use a laptop to view. | 2023-06-05 | Yes you can I have 2 camera | Sharon CLYDESDALE | 2023-06-05 |
| Can multiple cameras use the same Cloud account and can those clips be viewed from a PC - want to use a laptop to view. | 2023-06-05 | I'm sorry that the camera can not be used with a laptop PC, and the cloud service is cheap so it's based on a camera but not an account. | Soliom Solar Security | 2023-06-06 |
| What does the little speaker icon do that's on the screen of viewing? | 2023-01-19 | So you can speak to the people tour seeing. | mceut | 2023-01-19 |
| What does the little speaker icon do that's on the screen of viewing? | 2023-01-19 | Hello, the speaker icon is the switch to turn on and mute the speaker. thanks ! | Soliom Solar Security | 2023-01-28 |
| How can my camera be triggered to record to the SD card so it can be review later? | 2023-03-27 | You go in to setting and set up anyway you want it to record timer. Or motion to record read the manual it lays it all out just take the time to read the manual | Earl Sykes | 2023-03-27 |
| The location I need to install this is shaded 24 hours. Can it be charged by my 12 volt gate operator battery? | 2023-02-28 | Yes | Craig | 2023-03-01 |
| I just bought one and the clock it is wrong how do you fix that? There is not any option to changes the hours and the format from 24 to 12 | 2023-05-11 | it's not changeable | Soliom Solar Security | 2023-05-11 |
| Will an h2o wireless sim card work with this camera that runs off of at&t network? | 2023-05-05 | Hi, The camera only supports AT&T, T-mobile, or Verizon 4G sim cards. The camera can't support a 5G or travel sim card. thank you. | Soliom Solar Security | 2023-05-08 |
| Does this camera works in Europe? | 2023-02-04 | Has a 50 HZ setting that should allow it to work. USA uses 60 Hz | Skullborous | 2023-02-05 |
| Does this camera works in Europe? | 2023-02-04 | I'm afraid no, this is not an European version | Soliom Solar Security | 2023-02-06 |
| necesito la version EU , la tienen ? | 2023-05-10 | Yes, you can order it through the soliom official store, as we only have the US version on Amazon.com | Soliom Solar Security | 2023-05-11 |
| Can i use this camera in another county? | 2023-02-16 | This 4G cellular camera can be used in USA, Canda, Mexico, not support to use in another country. | Soliom Solar Security | 2023-02-16 |
| Compre 7 camaras pero solompuedo ver 5 que debo hacer? Para poder ver todas | 2023-04-25 | Revisa el sim card tenga señal e Internet | Ignacio Alanís/miguel arevalo | 2023-04-25 |
| My brother wants to be able to watch our farm property also. How can he join the app ? | 2023-01-22 | Yes. You need to "share" access with him. You have to send to his email address. | LL | 2023-01-22 |
| My brother wants to be able to watch our farm property also. How can he join the app ? | 2023-01-22 | Just have him to download the app and share the username and password with him! | crazy horse girl | 2023-01-22 |
| My brother wants to be able to watch our farm property also. How can he join the app ? | 2023-01-22 | My husband and I use the same login and password we set the camera/account to. | Kathy | 2023-01-22 |
| My brother wants to be able to watch our farm property also. How can he join the app ? | 2023-01-22 | You can share the camera to your brother, follow the instruction for sharing your camera from the app. | Soliom Solar Security | 2023-01-30 |
| How do you connect to cellular? Do you have to buy service for it? | 2023-04-03 | It comes with a sim card, service is around $10 a month | Michael | 2023-04-04 |
| How do you connect to cellular? Do you have to buy service for it? | 2023-04-03 | yes, you have to buy a plan from the seller or using sim card from a cell phone company. | JWSLKN | 2023-04-04 |
| can i view images from 80 miles away ? | 2023-05-05 | Yes, from anywhere you have wifi. | Amazon Customer | 2023-05-05 |
| can i view images from 80 miles away ? | 2023-05-05 | It's a cellular camera so you can view it from anywhere on earth... | Mike B. | 2023-05-05 |
| can i view images from 80 miles away ? | 2023-05-05 | Yes, no problem, you can live view it from the app after you installed the camera correctly. | Soliom Solar Security | 2023-05-06 |
| Can i view and operate this camera on my samung tablet? | 2023-06-02 | Yes, no problem if it's on a android platform, we recommend you to share the camera from your admin account to other device,thank you. | Soliom Solar Security | 2023-06-02 |
| How do i pair the camera to a 2nd line on my t mobile service so i don't have to subscribe to their monthly service? with a second line, no 2nd phone | 2023-01-30 | You can pay for service from the camera manufacturers. We did and have no issues. It was pretty cheap. To hook it up to another mobile provider, you need to contact them with the camera information and they will set you up with a new account. Honestly, it was easier for me to use the camera company for cloud storage and connections. | Kathy | 2023-01-30 |
| Hi will it work in argentina? my cellular company use b4 band. thanks. | 2023-03-29 | The camera is connected via Wi-Fi, so it has to be connected wirelessly to your internet router. | M D Conn | 2023-03-29 |
| Hi will it work in argentina? my cellular company use b4 band. thanks. | 2023-03-29 | It depends on cell phone reception. The sim card can be changed to match the cell service in area. Provided there is service available. | BBL | 2023-03-29 |
| Can i use my wireless internet at home instead of purchasing another internet provider? | 2023-02-05 | YES. During the initial setup of your camera, you'll first need to load the Soliom+ app on your cell phone (I used my IPhone 11). Once you have loaded the app you can go through the camera setup utilizing your home internet connection. First...Be sure to have your camera located close to your home's router and switch on for several (3-5) minutes, with its battery fully charged before you activate your camera via your home's internet. (You need to allow the camera authorization to access your home internet during the activation process.) I then used my Iphone's iCloud email and password as my camera's prioritized user during the activation process. Once you can control your camera with your phone (see live video, move the camera focus angles up, down left and right, turn night lights on, activate audio and the like. Again, I strongly suggest you play with your camera once you get it up and operating to understand its many nuances and control options. The next step is to take your camera to a location away from your internet or home location. Next place your camera in a location that will allow it the ability to operate without hinderance. Turn on your camera and allow 3-5 minutes for it to fully activate. Next log in to your Soliom+ app on your phone and try to operate your camera via cellular signal. It should allow you to do everything you were able to do in your home while you were on your home's internet. Hopefully this helps! Dan | Dan S | 2023-02-05 |
| Can i use my wireless internet at home instead of purchasing another internet provider? | 2023-02-05 | Yes your Wi-Fi will work fine. | Raymond Gullet | 2023-02-05 |
| Can i use my wireless internet at home instead of purchasing another internet provider? | 2023-02-05 | Stephanie the good thing about this system is that it doesn't require wifi or an internet to operate. It works of a cell system like your phone. It has a provider installed that you can use and pay to keep it up and running. You can also get a sim card from your provider. t mobile is who I use. It may be cheaper. but not my much. Just depends if the installed cell service has good coverage in your area. Both work well for me. | Skullborous | 2023-02-05 |
| Can i use my wireless internet at home instead of purchasing another internet provider? | 2023-02-05 | This is a 4G model, just support 4G LTE data, cannot work with WIFI. | Soliom Solar Security | 2023-02-06 |
| How do you get the cell service | 2023-03-18 | You will get a SIM card with the cellular security camera, you can also buy a SIM card yourself from T-Mobile, at & T, Verizon. | Soliom Solar Security | 2023-03-20 |
| Quisiera saber si me funcinaria en uruguay en la red 4g/lte que tiene las frecuencias b4 (1700/2100) ? . gracias. | 2023-05-03 | Yes, no problem for B4 frequency band | Soliom Solar Security | 2023-05-04 |
| Quisiera saber si me funcinaria en uruguay en la red 4g/lte que tiene las frecuencias b4 (1700/2100) ? . gracias. | 2023-05-03 | Si tienes acceso a un simcard con operador prepagado con red 4G / Lte te va a funcionar perfectamente | Ana Liu Pon | 2023-05-05 |
| I installed a 128 gb microsd card, everything seems to work, i can view the files stored on the microsd, but cannot figure out how to download them? | 2023-03-06 | Get the manual it Lay's it all out if you still have it if not goggle the manual up and read it from there I did | Earl Sykes | 2023-03-27 |
| Funciona en Puerto Rico? | 2023-05-24 | No funciona | Gerardo | 2023-05-24 |
| If I want to use cloud service, does it have to be from the manufacturer or am I able to use a third party service? | 2023-03-22 | Read the manual on that subject | Earl Sykes | 2023-03-27 |
| Hi. is it compatible with the ubox app? | 2023-04-17 | No, it can only compatible with Soliom App. | Soliom Solar Security | 2023-04-25 |
| can we replace the solar unit part? We tried one for a S800, but there is no where to plug it into | 2023-06-05 | Yes, the solar part is separate for this model | Soliom Solar Security | 2023-06-06 |
| what does the cloud storage cost per month? and what is the cost per month for the sim card service? | 2023-05-07 | SIM CARD IS FREE CLOUD I DO NOT KNOW BECAUSE I CAN CONTROLE MY SIM CARD ANY WAY I CHOSE TO AND IT IS FREE SO I DONT CARE ABOUT CLOUD | Earl Sykes | 2023-05-07 |
| what does the cloud storage cost per month? and what is the cost per month for the sim card service? | 2023-05-07 | Hi, the traffic data. 6-12 MB consumed per minute. One month is $14.9/3GB. 6 months is $69.9/ 6GB. Or 6 months is $119.9/30GB. -- One year is $119.9/12GB. Or one year is $199.9/ 60GB. Thank you. | Soliom Solar Security | 2023-05-08 |
| can this camera be linked to a 3rd party webcam application via ip like blueiris? | 2023-04-12 | I'm afraid no, sorry for that | Soliom Solar Security | 2023-04-12 |
| Can you ftp the video to a remote network drive? | 2023-01-18 | Hello, it can not . thanks ! | Soliom Solar Security | 2023-01-28 |