| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| will the 5w solar panel work with Wyze v3 pan? if not, can anyone recommend one that will? I'm new to this | 2023-06-19 | Hi Thanks for your question. It is best to use the same brand of camera for solar panels. Thank you! | Dzees Cam US | 2023-06-20 |
| No monthly fee? | 2023-02-22 | I am not paying a monthly fee. I delete my recordings every day or two. | Steve Crider | 2023-02-22 |
| No monthly fee? | 2023-02-22 | No monthly fee. I use an SD card for storage. They do offer cloud storage, but not sure if they charge for it!!! | Michael Harrison | 2023-02-22 |
| Is the product dimensions the actual size of the camera? | 2023-02-04 | I’d say they are about 2 to 3 inches wide by about 4 inches tall | randy | 2023-02-06 |
| Is the product dimensions the actual size of the camera? | 2023-02-04 | Hello Thank you for your question. Package size cannot represent product size, thank you. | Dzees Cam US | 2023-02-07 |
| I have lost my charger. What kind is it exactly so I can order one? | 2023-05-21 | I would get a solar charger on Dzees site and it will keep your cameras charged up for you. Mine works great! | Jerry H | 2023-05-21 |
| I have lost my charger. What kind is it exactly so I can order one? | 2023-05-21 | Hi Thanks for your question. As long as it is a 5V 2A charger, it can charge the camera. Thank you. | Dzees Cam US | 2023-05-22 |
| I have lost my charger. What kind is it exactly so I can order one? | 2023-05-21 | Video could not be loaded | Terri Miller | 2023-05-23 |
| Do i need internet service? | 2023-03-07 | Yes they are wifi camera's the solor panel keeps them charged so you don't have to plug them in..... | pennywise | 2023-03-07 |
| Do i need internet service? | 2023-03-07 | Yes. | M. Carlyle… | 2023-03-07 |
| Do i need internet service? | 2023-03-07 | Yes. It only works with 2.4G | Charles baker | 2023-03-08 |
| Do i need internet service? | 2023-03-07 | It does not work if WiFi is off | Anthony Wilson | 2023-03-08 |
| Do i need internet service? | 2023-03-07 | Thanks for asking. Kindly note that this wireless security camera can work with 2.4Ghz WiFi connected. | Dzees Cam US | 2023-03-09 |
| Do i need internet service? | 2023-03-07 | Yes if you want to view camera remote. You will need a wireless router to set up and view camera. Camera will record on sd | Frank | 2023-03-09 |
| Can I connect directly to iphone wifi? To use as a local monitor. Without home wifi setup. | 2023-03-09 | Thanks for asking. You can connect security camera with phone's hot-spot. | Dzees Cam US | 2023-03-09 |
| Can I connect directly to iphone wifi? To use as a local monitor. Without home wifi setup. | 2023-03-09 | You have to use 2.4ghz connection on iPhone and not the 5ghz. it should work! | Michael Harrison | 2023-03-09 |
| La conexion wifi al router es inalambrica? | 2023-03-12 | Si, es totalmente inalámbrica. | Jaime Duque | 2023-03-12 |
| La conexion wifi al router es inalambrica? | 2023-03-12 | Si, solo tienes que estar seguro que tú conexión sea de 2.4 GHz | Jorge Denogean | 2023-03-12 |
| La conexion wifi al router es inalambrica? | 2023-03-12 | Si. | Jose Valdez E. | 2023-03-13 |
| Why do my videos freeze and buffer constantly diring playback? This with great internet signal | 2023-05-25 | I have never had an issue with any of my playback videos and I have minimal, at best, internet. | mari ausiello | 2023-05-27 |
| Can this camera be used with Vicohome app? | 2023-05-06 | Hi Thanks for your question. Yes, you can use the Vicohome app. thanks. | Dzees Cam US | 2023-05-08 |
| Can this camera be used with Vicohome app? | 2023-05-06 | You'll have to download the Dzees app in order for your camera's to work apropriatly. This is what I know and truly believe is the only app that you can use with Dzees camera's. That's what I use. I also chosen to not use my Alexa with them Alexa has caused many problems with my other apps working correctly at all. I hope I helped you | Terri Miller | 2023-05-15 |
| Can i use this camera with an adhesive mount like this one: https://www.amazon.com/dp/b0b8hm9m4l/ref=sspa_dk_detail_1?psc=1&pd_rd_i=b0b8hm9m4l&pd_rd_w | 2023-06-14 | Hello Thank you for your question. We suggest that you use a bracket of the same brand as the camera. You can contact after-sales service to provide it to you. Thank you! | Dzees Cam US | 2023-06-15 |
| can i set it up anywhere and decide to remove and setup in another home instead? | 2023-04-30 | Yes. Remove and install easily. No wires. 2 screw mounts. Camera twist into the base to take off to charge. | Nikki Hancock | 2023-05-01 |
| can i set it up anywhere and decide to remove and setup in another home instead? | 2023-04-30 | Yes. Just need to connect to new wifi | Watne Twins | 2023-05-01 |
| can i set it up anywhere and decide to remove and setup in another home instead? | 2023-04-30 | Yes. as long as a good wifi signal is available. | John Kappes | 2023-05-01 |
| can i set it up anywhere and decide to remove and setup in another home instead? | 2023-04-30 | Hi Thanks for your question. Sure, as long as the camera is working properly, the WiFi signal should be greater than 80%. thank you. | Dzees Cam US | 2023-05-05 |
| Does camera delete old video automatically when memory card is full ? | 2023-05-07 | Hi Thanks for your question. Yes, when the SD card storage capacity in the camera is full, the latest video will overwrite the earliest video. thank you. | Dzees Cam US | 2023-05-08 |
| Is anyone using the 'Smart Life' app with this camera? | 2023-02-03 | Hello Thank you for your question. This camera can only use specific APP, which is not supported by other APP. thank you. | Dzees Cam US | 2023-02-07 |
| Will these keep records of recordings with no WiFi connection, just not give alerts? We are being tented and trying to think of security options. | 2023-04-19 | No, they will not work as "stand alone" cameras. But even if they could, they wouldn't be able to alert you as they do so through WiFi. What you need is a Rottweiler. | B. Butturff | 2023-04-19 |
| Will these keep records of recordings with no WiFi connection, just not give alerts? We are being tented and trying to think of security options. | 2023-04-19 | No, the recordings are all online. Without wifi it will not record. | Lance Schaefer | 2023-04-19 |
| Will these keep records of recordings with no WiFi connection, just not give alerts? We are being tented and trying to think of security options. | 2023-04-19 | Hi Thanks for your question. No, the camera needs to be connected to a 2.4GHz network to work properly, thank you. | Dzees Cam US | 2023-04-20 |
| Will these keep records of recordings with no WiFi connection, just not give alerts? We are being tented and trying to think of security options. | 2023-04-19 | I’m assuming they do because when I power them off to charge them , I can still hit play on all the recordings. | Nancy Alvarez | 2023-04-20 |
| Will these keep records of recordings with no WiFi connection, just not give alerts? We are being tented and trying to think of security options. | 2023-04-19 | I highly recommend if your on Medicaid or EBT or snap ( food stamps) you call Xfinity tell them your on government assistance and you'll get wi-fi for $10.00 a month. Or, you can go to Tmobile and they've got WiFi for $50.00 a month. You really need wi-fi in order for it to work correctly. I wish I could help you more. Good luck. | Terri Miller | 2023-04-21 |
| Does it work with alexa? | 2023-01-31 | Love it. It was better. | Betty Jo Coleman | 2023-01-31 |
| Does it work with alexa? | 2023-01-31 | Hello Thank you for your question. Not yet. Thank you. | Dzees Cam US | 2023-02-03 |
| Can 2 or more people view livestream at the same time? | 2023-03-30 | I haven’t tried to share the cameras, however they do have that feature as an option | susan puzzo | 2023-03-30 |
| Can 2 or more people view livestream at the same time? | 2023-03-30 | Thanks for asking. Kindly note that 3 people can view the live at the same time. | aolekeji | 2023-03-30 |
| Can 2 or more people view livestream at the same time? | 2023-03-30 | Absolutely. All you have to do is add friends or family and share whoever you want to view the cameras. My husband and I see who is at my door and/or on my property. Love this whole setup. I have 2 cameras and the doorbell and my 1/2 acre is covered. My kids didn’t want to be added as they have their own on their homes. | mari ausiello | 2023-03-30 |
| Can 2 or more people view livestream at the same time? | 2023-03-30 | Yes they can, and also record video | M. Carlyle… | 2023-03-30 |
| Do you need a Subscription to record/keep recordings? | 2023-04-05 | No, I used the memory card and can access on my phone | Amazon Customer | 2023-04-05 |
| Do you need a Subscription to record/keep recordings? | 2023-04-05 | The camera offers a cloud based subscription service or a user can use a SD card to store recordings. | Clarence Waldrop | 2023-04-05 |
| Do you need a Subscription to record/keep recordings? | 2023-04-05 | yes , only 2.99 | Palmetto | 2023-04-05 |
| Do you need a Subscription to record/keep recordings? | 2023-04-05 | I use an SD card only and the videos are still there. I don’t use the subscription. | Crisanta Skosky | 2023-04-05 |
| Do you need a Subscription to record/keep recordings? | 2023-04-05 | Under the free category, it only saves a certain amount of video until it reaches the limit. Then it erases old video when new video is taken. But you can take snap shots of the video and save that. You can save full 10 second videos that you pick. | Lance Schaefer | 2023-04-05 |
| Do you need a Subscription to record/keep recordings? | 2023-04-05 | Yes and no. They provide the ability to keep recordings on the camera SD card, or on the cloud for up to 3 days for free. More time than that, or using some of their advanced features that require server side video processing requires a paid subscription. If you need something specific, please contact them as their terms of service are a bit complicated. | Jason Ham | 2023-04-05 |
| Do you need a Subscription to record/keep recordings? | 2023-04-05 | Thanks for asking. Kindly note that you can use this wireless outdoor camera normally without subscription. | aolekeji | 2023-04-06 |
| hola, graba en tarjeta microSD, sin conectarse a la nube. lo quiero para un sector remoto sin conexion celular | 2023-02-10 | Si , puede ser así o por medio de tu celular, etc.. | Flor gaytan | 2023-02-10 |
| hola, graba en tarjeta microSD, sin conectarse a la nube. lo quiero para un sector remoto sin conexion celular | 2023-02-10 | Si graba con la tarjeta SD | juan mejia | 2023-02-10 |
| hola, graba en tarjeta microSD, sin conectarse a la nube. lo quiero para un sector remoto sin conexion celular | 2023-02-10 | Hello! Thank you for your question. Please use the customized area or AI classification after purchasing cloud services. thank you. | Dzees Cam US | 2023-02-13 |
| This camera records only 20sec. In a day? | 2023-03-01 | No, it records 20 seconds at a time, then it has a cool down time (about 10 seconds) then it will record another 20 seconds if there is still motion. You can adjust the recording times as you want, but 20 seconds has always been enough for my set up. | Peavey0462 | 2023-03-01 |
| This camera records only 20sec. In a day? | 2023-03-01 | the record time is per event. Each time it is activated it records regardless of how many times a day it is activated. | Steve Crider | 2023-03-01 |
| This camera records only 20sec. In a day? | 2023-03-01 | The camera records when there's movement around it. It keeps recording all day as long as something moves around. | Gisa M. | 2023-03-01 |
| This camera records only 20sec. In a day? | 2023-03-01 | No each event. | Charles | 2023-03-01 |
| This camera records only 20sec. In a day? | 2023-03-01 | There is a sensitivity setting in the app. Go to "Home" select "setting wheel" (top right). Choose "Motion Detection" select "High" sensitivity. If you're camera was already set at already set at "High", you may want to contact customer service. | Michael Harrison | 2023-03-01 |
| This camera records only 20sec. In a day? | 2023-03-01 | It records up to 20 seconds per instance, not per day. Each time it detects motion it will record for the amount of time you specify up to 20 seconds. | Scooter | 2023-03-01 |
| This camera records only 20sec. In a day? | 2023-03-01 | Thanks for asking. The camera will record the motion happen during a day. Each video can be 10s, 15 or 20s. You can set the recording time to "AUTO". The videos will be up to 3 minutes. | aolekeji | 2023-03-02 |
| This camera records only 20sec. In a day? | 2023-03-01 | You can adjust how long it records for each motion detection. | Felicia Pollock | 2023-03-02 |
| This camera records only 20sec. In a day? | 2023-03-01 | that is per recording, it makes repeated recordings, as many as needed until the memory is full, then begins to delete the oldest ones first as needed. Usually a full week of recordings is available. | ducky | 2023-03-02 |
| Is there an option to record continuously? | 2023-03-19 | No, 20 seconds is the longest I found, I wish it had a longer record time | Kindle Customer | 2023-03-19 |
| Is there an option to record continuously? | 2023-03-19 | Thanks for asking. Kindly note that this wireless security camera will only detect movement. | aolekeji | 2023-03-24 |
| How do I get it to record longer than 20 seconds? | 2023-05-03 | Go to your settings | mari ausiello | 2023-05-04 |
| How do I get it to record longer than 20 seconds? | 2023-05-03 | Hi Thanks for your question. The camera needs to use the APP cloud service to switch the recording duration of the camera to automatic mode. thanks. | Dzees Cam US | 2023-05-05 |
| White light blinking | 2023-04-28 | If you are talking about the security light, that light is either off, on or in motion detected mode. It shouldn't be randomly flashing on and off. Check your settings and make sure the light is in the mode that you want and make sure you have plenty of power to the camera whether it is battery or solar. If the flashing still continues I would get a hold of D'zees and see about getting a replacement. | Craig Ellingsen | 2023-04-28 |
| White light blinking | 2023-04-28 | Hi, Thanks for your question. Do you want to turn off your camera's flash? You can find the camera's light management in the camera's settings, thanks. | Dzees Cam US | 2023-04-28 |
| Does it records 24/7th also can you use any wifi? | 2023-05-04 | Yes it does record 24/7 but you have to put a memory card in it. | Wanda Fitzgerald | 2023-05-04 |
| Does it records 24/7th also can you use any wifi? | 2023-05-04 | yes, it uses wifi. it has cloud recording up to 60 days (or less than 10GB). you can also insert a micro SD card for local storage. you can set the motion sensor recording 10,15, and 20 seconds clips. I would not leave it for 24/7th constant recording to take up the storage space. | jf | 2023-05-04 |
| Does it records 24/7th also can you use any wifi? | 2023-05-04 | No it doesn’t record 24/7 and yes it uses WiFi. It is an awesome setup. I have 2 cameras and the smart camera doorbell and love it. The charge last awhile and the solar setup is awesome. | mari ausiello | 2023-05-04 |
| Does it records 24/7th also can you use any wifi? | 2023-05-04 | Hi Thanks for your question. Sorry, the camera does not support full day recording. The camera only records actions when they are detected. The camera needs to be connected to a 2.4GHz network and does not support connecting to a 5GHz network. thank you. | Dzees Cam US | 2023-05-05 |
| Just set mine up, but how can I get a live feed if I just want to check in? Without motion detection | 2023-06-17 | Open your camera and in the bottom right corner hit the square and it will load up a live feed of what’s going on right at that moment and you can watch for however long you want too. | Shari Welton | 2023-06-17 |
| Just set mine up, but how can I get a live feed if I just want to check in? Without motion detection | 2023-06-17 | Hello Thank you for your question. This is only recorded when a moving object is detected. Thank you! | Dzees Cam US | 2023-06-19 |
| necesito comprar 5 camaras pero no me da opcion de elegir mas cantidad. como hago? | 2023-06-11 | Hello Thank you for your question. Thank you for your support. You can order a camera according to your needs. Please rest assured that our app can log in to multiple cameras at the same time, but after connecting the camera, it is necessary to maintain a WiFi signal greater than 80% to ensure the camera's normal operation. Thank you. | Dzees Cam US | 2023-06-12 |
| how long will a 128 gb sd record ? | 2023-02-02 | 2ft maybe | Charlotte Reyes | 2023-02-10 |
| Can this camera connect to wifi that doesn't have a password? | 2023-02-11 | I don't believe so. During the install steps once it locates the wifi it asks you to enter the password to connect. | Steve Crider | 2023-02-11 |
| Can this camera connect to wifi that doesn't have a password? | 2023-02-11 | If you can connect to the wifi..the camera can | david thrall | 2023-02-12 |
| Can this camera connect to wifi that doesn't have a password? | 2023-02-11 | Hello! Thank you for your question. As long as WiFi is available, it will not affect the normal operation of the camera. thank you. | Dzees Cam US | 2023-02-13 |
| Are you able to continiously record with this camera? Is a subscription service required to record videos and if so how much is it? | 2023-02-05 | Most of it is movement triggered so I would say no you can manually record short videos and you don’t have to get a subscription but you will need a micro sd card to save them to. | randy | 2023-02-06 |
| Are you able to continiously record with this camera? Is a subscription service required to record videos and if so how much is it? | 2023-02-05 | You only get 20 seconds of free monitoring. A subscription of $2.99/month for 15 days of storage, $4.49 for 40 days, or $7.99 for 70 days of cloud storage. | adc99356 | 2023-02-06 |
| Are you able to continiously record with this camera? Is a subscription service required to record videos and if so how much is it? | 2023-02-05 | Short answer. No It records by motion and gives you an option on 5, 10, 20 seconds or AUTO. You can continually view and surly record what you are watching via the app for as long as your device will allow. | Frank | 2023-02-06 |
| Are you able to continiously record with this camera? Is a subscription service required to record videos and if so how much is it? | 2023-02-05 | Hello Thank you for your question. This camera only records when it detects moving objects. It does not support all-day recording. You can use cloud service or SD card to store the content recorded by the camera. Thank you. | Dzees Cam US | 2023-02-07 |
| How can I get off military time? | 2023-01-17 | Hello! Thank you for your question. Please try resetting your camera. thank you. | Dzees Cam US | 2023-01-31 |
| Can i put cameras on two different houses on same acount like two difrint housholds? | 2023-03-04 | 100% we are waiting on our newest camera to put at the lake house! | Topher Townsend | 2023-03-04 |
| Can i put cameras on two different houses on same acount like two difrint housholds? | 2023-03-04 | Yes! We have 2 cameras and the app shows the option to add another location. However this article is the solar pannel only, and does not include the camera. The camera we have came with a rechargable battery but was too slow to recharge so we bought theese solar pannels and they work allright. Just to clarify, does not include camera. | Easy to instal, absolutely no … | 2023-03-05 |
| After 1 year of use. the battery seems to be dead. only works if connected to 5v 2amp outlet. once i disconnect from wall outlet the camera turns off. | 2023-04-21 | Hi Thanks for your question. The camera needs to be charged with a 5V 2A charger for 5-7 hours, thank you. | Dzees Cam US | 2023-04-23 |
| if you record movement will i be notified by a "beep" on my phone that it is recording? | 2023-04-30 | You will get notifications and sound basis how you set up in settings. But most likely will have some delay (seconds not minutes) | Watne Twins | 2023-05-01 |
| if you record movement will i be notified by a "beep" on my phone that it is recording? | 2023-04-30 | Hi Thanks for your question. When the camera detects an action, it will push an alarm message to you. thank you. | Dzees Cam US | 2023-05-05 |
| Why isn't the camera coming on to set it up? Could the battery be dead? No problem with setting up the first one. | 2023-02-15 | The instructions say to charge the camera first. Then follow all the directions carefully. | Peter Hanson | 2023-02-15 |
| Can i use vicohome app for this camara? | 2023-02-08 | No, and my camera stopped working after a 1year | Meka | 2023-02-08 |
| Can i use vicohome app for this camara? | 2023-02-08 | yes. | Dzees Cam US | 2023-02-09 |
| What is the difference between the 2pack and the one pack? It is cheaper to buy two single than a two pack, are the cameras different? | 2023-05-13 | Hi Thanks for your question. The difference between the two is only quantitative. It is more cost-effective to buy 2 packs, thank you. | Dzees Cam US | 2023-05-15 |
| Is there an alternative app to us other than the Dzees home app? This app is awful. | 2023-06-13 | I stopped using it and threw the camera away it would go off even if nothing was there bought different brand | Dean parson | 2023-06-13 |
| Is there an alternative app to us other than the Dzees home app? This app is awful. | 2023-06-13 | No, that’s the only app. | Pam | 2023-06-14 |
| Is there an alternative app to us other than the Dzees home app? This app is awful. | 2023-06-13 | Hello Thank you for your question. Yes, our camera can only use a specific app: Dzees Home. If you have any suggestions for our app, please contact after-sales service to assist you. Thank you! | Dzees Cam US | 2023-06-15 |
| No me quedo claro si trabaja sin conexión a Internet, me genera notificaciones sin esta conexión. | 2023-03-31 | Sin conexión a internet no hay como generar notificaciones, pues no tendría como enviarlas, sin embargo, la cámara si las almacena y guarda los movimientos generados, pero la cámara si requiere internet si quieres recibir las notificaciones. | Jaime Duque | 2023-03-31 |
| No me quedo claro si trabaja sin conexión a Internet, me genera notificaciones sin esta conexión. | 2023-03-31 | Trabaja con conexión a internet la cámara debe de estar conectada a una red 2.4 GHz, las notificaciones las recibes en tu aplicación y te puedes conectar a tu cámara desde tu servicio a internet en tu teléfono móvil, claro siempre y cuando la cámara este conectada al internet de tu casa | Jorge Denogean | 2023-03-31 |
| No me quedo claro si trabaja sin conexión a Internet, me genera notificaciones sin esta conexión. | 2023-03-31 | Gracias por preguntar. Tenga en cuenta que la Cámara solo puede funcionar con wifi conectado. | aolekeji | 2023-03-31 |
| No me quedo claro si trabaja sin conexión a Internet, me genera notificaciones sin esta conexión. | 2023-03-31 | La camara debe estar conectada a Internet para que puedas recibir las notificaciones a tu celular. | Jose Valdez E. | 2023-03-31 |
| What's all comes in the box? | 2023-02-04 | Hello Thank you for your question. Camera, charging cable. thank you. | Dzees Cam US | 2023-02-07 |
| What's all comes in the box? | 2023-02-04 | Camera, charging cable, metal mount, screws set and user guide. | Charlotte Reyes | 2023-02-10 |
| what is the size of the screw? I know it comes with its own screw, but I need to know if the diameter is standard. Thanks in advance! | 2023-03-26 | It’s standard 1/4-20 | Nancy Alvarez | 2023-03-27 |
| How long would I expect the battery to last using the live mode rather than motion detection? I want to use these to monitor horses inside a barn. | 2023-01-15 | Not long at all, so I purchased the mini solar panel thats available for this device. I've had a Full charge for both of my cameras for over 6 months now. They will never run out of energy.👍 | M.J. | 2023-01-16 |
| How long would I expect the battery to last using the live mode rather than motion detection? I want to use these to monitor horses inside a barn. | 2023-01-15 | Hello! Thank you for your question This camera can't record all day. If it is a full-day recording or a wired camera, it does not need to be removed for charging. thank you. | aolekeji | 2023-01-17 |
| How long would I expect the battery to last using the live mode rather than motion detection? I want to use these to monitor horses inside a barn. | 2023-01-15 | I'm sorry, but I have not had my camera long enough to answer that question. | Barbara Peterson | 2023-01-19 |
| Why has my camera started recording rain drops , sounds, parked car every 5 minutes at night? | 2023-02-17 | Your camera is probably about to stop working like mine did. | Meka | 2023-02-17 |
| Why has my camera started recording rain drops , sounds, parked car every 5 minutes at night? | 2023-02-17 | Make sure your video is on SD instead of HD. Also you have to make sure your camera is angled to cover your yard and not the road. You may also upgrade your camera’s program for an additional cost each month. Contact Dzees and they will assist you. They have excellent customer service. | Bobby R. | 2023-02-17 |
| Can you use the live feature without a subscription? | 2023-01-18 | Yes you can access anytime without the subscription. I keep one in my living room just to check in on the kids or dogs when I’m not home. | Amazon Customer | 2023-01-18 |
| Can you use the live feature without a subscription? | 2023-01-18 | No, or at least I don’t think you can | Gina Overly | 2023-01-18 |
| Can you use the live feature without a subscription? | 2023-01-18 | Hello! Thank you for your question. Yes, you can view the monitoring screen in real time. thank you. | Dzees Cam US | 2023-01-31 |
| Do I need an adapter to charge? | 2023-01-21 | They come with their own charging cables, but you will need the USB piece that plugs into the wall. Any cell phone piece will work. | Jason Toschlog | 2023-01-21 |
| Do I need an adapter to charge? | 2023-01-21 | It’s a usb-c cable it comes with it but you need the usb plug in part that goes to electricity. | randy | 2023-01-21 |
| Do I need an adapter to charge? | 2023-01-21 | Yes it need an adapter,it comes with cables,so just need the head | Brian Ricardo jack | 2023-01-21 |
| Do I need an adapter to charge? | 2023-01-21 | No, it comes with cords and plugs into USB like your phone | Robert Knudson | 2023-01-21 |
| Mine stopped working just over one year after purchase. Is it still under warranty? | 2023-01-24 | Hello! Thank you for your question. Yes, please inform the after-sales service to help you solve the order number and your camera problem: support@dzees.com thank you. | Dzees Cam US | 2023-01-31 |
| How easy is this kind of mount to remove to charge? I have the magnetic ball type now and need to replace one. | 2023-01-24 | Love it. | Betty Jo Coleman | 2023-01-24 |
| How easy is this kind of mount to remove to charge? I have the magnetic ball type now and need to replace one. | 2023-01-24 | I am charging one of mine now. have to unscrew the one I have and it isn't very convenient. | Barbara Peterson | 2023-01-25 |
| How easy is this kind of mount to remove to charge? I have the magnetic ball type now and need to replace one. | 2023-01-24 | Hello! Thank you for your question. Please inform the after-sales service to help you solve the order number and your camera problem: support@dzees.com thank you. | Dzees Cam US | 2023-01-31 |
| Does this work with the Arlo Pro camera? | 2023-05-27 | Hello Please consult with the corresponding brand of camera. This solar panel is suitable for our Dzees camera. Thank you. | Dzees Cam US | 2023-05-29 |
| Why am I not getting notifications? And if I do i have to be watching live | 2023-03-18 | I only get notifications if the motion sensor is triggered, perhaps you missed something in the setup, because it needs to be hooked up to your Wi-Fi also. | Peavey0462 | 2023-03-18 |
| Why am I not getting notifications? And if I do i have to be watching live | 2023-03-18 | Check the settings and make sure they are turned on and not on sleep mode. | Nikki Hancock | 2023-03-18 |
| Why am I not getting notifications? And if I do i have to be watching live | 2023-03-18 | On the settings, there are several things that can affect this: Notification settings: make sure it's turned on and Motion Detection: you can set it to different levels of sensitivity- mine is set at "medium" which works fine for me... | Michael Harrison | 2023-03-18 |
| Why indicator light is always off and not blue, i even stand in front of camera and does not detect me, dont send notification? | 2023-03-06 | On your phone app go to motion detection and verify that you don’t have any “sleep” options activated. Also, I believe that motion detection has to be activated in the app. Have you verified that you are running latest firmware? I haven’t had issues with mine . | ERitzFoto | Erik Ritzman | LS … | 2023-03-06 |
| Why indicator light is always off and not blue, i even stand in front of camera and does not detect me, dont send notification? | 2023-03-06 | Thanks for asking. Please check whether the motion detection is on. Please click app's setting-motion detection to turn it on. And set the sensitivity of motion detection to medium or high. | Dzees Cam US | 2023-03-07 |
| Es cierto q hay que suscribirse a la compañía? | 2023-01-25 | Para usar la aplicación debes crear un usuario, pero es totalmente gratuito, tienen planes de almacenamiento de pago si necesitas más espacio para guardar los videos, pero si no te interesan no pagas te quedas con la versión gratuita y es más que suficiente. | Adner Alvarenga | 2023-01-25 |
| Es cierto q hay que suscribirse a la compañía? | 2023-01-25 | No es necesario | juan mejia | 2023-01-25 |
| Es cierto q hay que suscribirse a la compañía? | 2023-01-25 | Puedes suscribirte si quieres guardar por más tiempo la información en la nube pero no es necesario, si no te suscribes puedes tener guardada la información en tu app por hasta 15 dias | Jorge Denogean | 2023-01-25 |
| Es cierto q hay que suscribirse a la compañía? | 2023-01-25 | Solo si deseas almacenamiento en la nube, y otros servicios. De resto funciona bien con tarjeta SD | KikexR10 | 2023-01-25 |
| Es cierto q hay que suscribirse a la compañía? | 2023-01-25 | Si y se me dañaron a los 2 años de tenerla | Ángel avila | 2023-01-26 |
| Es cierto q hay que suscribirse a la compañía? | 2023-01-25 | Si. Debes suscribirte | Roydamar | 2023-01-26 |
| Es cierto q hay que suscribirse a la compañía? | 2023-01-25 | Hello! Thank you for your question. If you do not want to subscribe, you can also insert an SD card. thank you. | Dzees Cam US | 2023-01-31 |
| How many days can i record with a128 gb sd? | 2023-03-27 | Thanks for asking. Kindly note that this camera can't record 24/7. It will only detect motion. A 128GB SD card is enough to record for months. | aolekeji | 2023-03-27 |
| can you use Vicohome app for this camera? | 2023-05-06 | No use the Dzees app only. | Terri Miller | 2023-05-15 |
| Will this camera detect motion from a second floor apartment to the parking lot? | 2023-06-10 | It should be able to depending on the location that you place it in respects to that area. | Jerry H | 2023-06-10 |
| Will this camera detect motion from a second floor apartment to the parking lot? | 2023-06-10 | Hello Thank you for your question. The range detected by the camera is around 30 feet (set to maximum sensitivity). Please install the camera in a suitable position according to its detection range. Thank you. | Dzees Cam US | 2023-06-12 |
| Can it be mounted inside a window? | 2023-05-27 | Yes it can be mounted inside the window. If the window gets a glare, you won’t have clear sight. | mari ausiello | 2023-05-27 |
| Can it be mounted inside a window? | 2023-05-27 | You can but you will not a clear view of the area you trying to protect | Luis A. | 2023-05-27 |
| Can it be mounted inside a window? | 2023-05-27 | Hello If the installation position can fix the camera, please avoid any obstruction in front that may affect the camera's movement detection. Thank you. | Dzees Cam US | 2023-05-29 |
| Why has my camera stopped recording | 2023-03-11 | Make sure it is connected to the WIFI after charging. I have 2 and their batteries are only lasting about 1-2 months. I do not have the alarm or flashing light on. | Ruthie S | 2023-03-14 |
| I have a porch flag mounted, will it constantly record or send me notifications if its windy and flag is constantly moving? | 2023-04-11 | yes it will | Watne Twins | 2023-04-11 |
| I have a porch flag mounted, will it constantly record or send me notifications if its windy and flag is constantly moving? | 2023-04-11 | Normally yes, but it looks like it has a smart motion detection option, where you select the area and shapes you want the camera to detect. I'm not sure if this service part should be paid. | Natália Panno | 2023-04-11 |
| I have a porch flag mounted, will it constantly record or send me notifications if its windy and flag is constantly moving? | 2023-04-11 | Mine does | tom van voorhis | 2023-04-11 |
| I have a porch flag mounted, will it constantly record or send me notifications if its windy and flag is constantly moving? | 2023-04-11 | Hi Thanks for your question. Yes, but you do not set any custom areas, do not turn on human detection, thank you. | Dzees Cam US | 2023-04-12 |
| Does this use numbers for motion detection or high medium and low? | 2023-06-02 | Uses high medium low | Shari Welton | 2023-06-02 |
| Does this use numbers for motion detection or high medium and low? | 2023-06-02 | High, Medium and Low | me | 2023-06-02 |
| Does this use numbers for motion detection or high medium and low? | 2023-06-02 | Hi Harry, I personally use medium. If you go with high your phone notifications for movement will be going off constantly. Medium is just fine . Anymore then that you find yourself constantly checking for the tiniest movement. I'd go with medium. That's what I use. I hope I helped you, Terri | Terri Miller | 2023-06-03 |
| Does this use numbers for motion detection or high medium and low? | 2023-06-02 | Hello Thank you for your question. Yes, the larger the number of sensitivity settings, the larger the detection range. Thank you. | Dzees Cam US | 2023-06-06 |
| I bought a camera by vision well ans see it has to be 2.4g and can't be used on a enterprise wifi. can i use this camera at an hotel wifi connection? | 2023-04-08 | Not if this is for the exterior of a hotel for commercial Purposes | Topher Townsend | 2023-04-08 |
| I bought a camera by vision well ans see it has to be 2.4g and can't be used on a enterprise wifi. can i use this camera at an hotel wifi connection? | 2023-04-08 | Thanks for asking. Kindly note that this wireless security camera will only work with 2.4Ghz WiFi. | aolekeji | 2023-04-11 |
| why can't i change the location of the device? mine says 'shiyongweizhi: menting'. and no im not talking about the device name. | 2023-06-21 | I was able to change mine without an issue, that's all I really know | Maria del Carmen Rabelo | 2023-06-21 |
| How to to turn of sound camera keeps recording from sounds ? | 2023-04-22 | Hi Thanks for your question. Our wireless cameras cannot record all day. the camera records when it detects motion. thanks. | Dzees Cam US | 2023-04-23 |
| Can i connect the cameras to my current vdr system? | 2023-02-05 | Not that I'm aware of. This is a feed through wifi and it would probably be a project to get the round about way to get your computer to run the app and send the data formated for your Dvr. | Frank | 2023-02-06 |
| Can i connect the cameras to my current vdr system? | 2023-02-05 | Hello Thank you for your question. No, the camera needs to log in on a specific APP. Sorry for the inconvenience, thank you. | Dzees Cam US | 2023-02-07 |
| Having problems staying logged in o my ipad when I go to log in on my iphone. Can I stat logged in at the same time? | 2023-03-02 | Thanks for asking. Kindly note that the account can't be logged in at the same time. Please create another new account. | aolekeji | 2023-03-03 |
| Having problems staying logged in o my ipad when I go to log in on my iphone. Can I stat logged in at the same time? | 2023-03-02 | Thanks for asking. Kindly note that the account can't be logged in at the same time. Please create a new account on another device. | Dzees Cam US | 2023-03-07 |
| what is the lag time ? | 2023-03-14 | Of the cameras? 2 seconds....do you mean of these solar batteries? No lag time *Remember this is only the solar battery, no camera is included* | Easy to instal, absolutely no … | 2023-03-15 |
| what is the lag time ? | 2023-03-14 | If you have a strong internet connection, the lag is practically non existent. | Amazon Customer | 2023-03-15 |
| what is the lag time ? | 2023-03-14 | I don’t think there’s a lag time, I have 3 of them to watch my ducks and chickens, as far as can see it’s real time The thing is I use them with the battery and that has to be charged every other day | susan puzzo | 2023-03-15 |
| what is the lag time ? | 2023-03-14 | I don’t get no lag time. If I push love on any camera, it is all in real time. | mari ausiello | 2023-03-17 |
| what is the lag time ? | 2023-03-14 | It varies...but usually a minute..minute and a half... which doesn't sound like much but it is if U have someone waiting | M. Carlyle… | 2023-03-26 |
| How do you change the notification sound? Example from barking to a bird chirp | 2023-05-25 | Hi Thanks for your question. Sorry, the alarm sound of the camera is set according to the prompt tone of your phone system. Thank you. | Dzees Cam US | 2023-05-26 |
| So this sends the video to your phone. Can you save the vids on your phone if you don't buy the cloud svs? | 2023-04-06 | Yes. I haven’t purposely done it but I have and yes you can save videos to your phone. Not sure how many but you can with membership. You also have the option of getting an sd card for the camera. | mari ausiello | 2023-04-07 |
| So this sends the video to your phone. Can you save the vids on your phone if you don't buy the cloud svs? | 2023-04-06 | Thanks for asking. You can save the video to your phone. And you are provided free 3 days overwriting cloud service. | aolekeji | 2023-04-11 |
| Will this record when someone is coming in my driveway or after they are leaving ? | 2023-02-25 | Yes it will very helpful. I would say it can be really sensitive for notifications, but if you don’t mind the notifications placed on a tablet that won’t be used as much. Also keep in mind that this will drain the camera battery so if you can install or already have an outlet by the camera it’s work keeping it plugged in | Angie & Tony | 2023-02-25 |
| Will this record when someone is coming in my driveway or after they are leaving ? | 2023-02-25 | It might. It depends how far away the driveway is from the camera, which will record movement up to 30 feet away. | Peter Hanson | 2023-02-25 |
| Will this record when someone is coming in my driveway or after they are leaving ? | 2023-02-25 | Mine points at the walk to my front door and I always catch delivery people walking towards the door, so I would imagine the answer would be coming in your case. | Eric Oertle | 2023-02-25 |
| Will this record when someone is coming in my driveway or after they are leaving ? | 2023-02-25 | Yes it is. If you don’t use sd card, it won’t record constantly. Just record 10 seconds move activity and save it in cloud storage. And send notification to your mobile. It is valid only 3days / 500mb storage without subscription. | VYCL | 2023-02-25 |
| Will this record when someone is coming in my driveway or after they are leaving ? | 2023-02-25 | Both! It catches movement so you will see your mail person, delivery vehicles, pets… friends and foes. | Topher Townsend | 2023-02-25 |
| Will this record when someone is coming in my driveway or after they are leaving ? | 2023-02-25 | Yes, it will record it then ask if you know the vehicle. | BFWG | 2023-02-25 |
| Will this record when someone is coming in my driveway or after they are leaving ? | 2023-02-25 | This camera records coming and going. Depends on how you set it up. | Annette M. Hicks | 2023-02-26 |
| Will this record when someone is coming in my driveway or after they are leaving ? | 2023-02-25 | Both, depending on your settings. | Jan amen | 2023-02-27 |
| Will this record when someone is coming in my driveway or after they are leaving ? | 2023-02-25 | Thanks for asking. The security camera will record motion. The recording time will be up to 3 minutes, | aolekeji | 2023-02-28 |
| anyone recommend a good modem for strong wifi signal and distance? Im using Xfinity now. | 2023-02-19 | Hello! Thank you for your question 2.4GHz router. thank you. | Dzees Cam US | 2023-02-20 |
| Video posted with this product shows a magnetic mount but the answer to customer questions about it say no magnetic mount. Which is it, yes or no? | 2023-04-07 | There is a magnetic Mount option, but the one that's come standard has a base that you'll Mount and then the camera screws onto the base it's a very good system | Peavey0462 | 2023-04-07 |
| Video posted with this product shows a magnetic mount but the answer to customer questions about it say no magnetic mount. Which is it, yes or no? | 2023-04-07 | Unfortunately, there is no magnetic mount supplied with the camera. Also no charging unit or micro SD memory card. | B. Butturff | 2023-04-07 |
| Video posted with this product shows a magnetic mount but the answer to customer questions about it say no magnetic mount. Which is it, yes or no? | 2023-04-07 | No, not with this model. This one comes with a white plastic/medal wall mount. | World Peace Runner | 2023-04-08 |
| Video posted with this product shows a magnetic mount but the answer to customer questions about it say no magnetic mount. Which is it, yes or no? | 2023-04-07 | The ones I got are mounted on a base and you can also attach the base to the wall but they didn’t bring a magnetic mount. They do have a 3 rd way to mount them like on a tripod | Gisa M. | 2023-04-08 |
| Video posted with this product shows a magnetic mount but the answer to customer questions about it say no magnetic mount. Which is it, yes or no? | 2023-04-07 | Thanks for asking. Kindly note that this camera have no magnetic mount. Please click the link below to find the magnetic one. https://www.amazon.com/dp/B0928NR8PD | aolekeji | 2023-04-11 |
| Can I permanently shut the spotlight off? | 2023-02-17 | Hello! Thank you for your question You can find the light settings in APP to turn them off. thank you. | Dzees Cam US | 2023-02-20 |
| How do you set the sleep schedule on the app. is "from" am or pm? | 2023-02-08 | Hello! Thank you for your question. Please go to the APP homepage to set the camera, find the mobile detection settings and set the camera alarm plan, thank you. | Dzees Cam US | 2023-02-09 |
| Hola la camara gira?? | 2023-06-20 | No automáticamente pero la puedes ajustar manualmente | Jorge Denogean | 2023-06-20 |
| Hola la camara gira?? | 2023-06-20 | No gira ,es fija | KikexR10 | 2023-06-20 |
| Hola la camara gira?? | 2023-06-20 | No, es fija. Pero tiene una buena amplitud de imagen. | Joe R. | 2023-06-20 |
| Hola la camara gira?? | 2023-06-20 | Buen dia La camara no gira sola, tiene un eje sobre el que gira, uno la gira y la deja ubicada en el sitio | Cliente de Amazon | 2023-06-20 |
| Hola la camara gira?? | 2023-06-20 | No gira, es estática, pero tiene buen cubrimiento. | Jaime Duque | 2023-06-20 |
| Hola la camara gira?? | 2023-06-20 | No no gira | juan mejia | 2023-06-21 |
| Hola la camara gira?? | 2023-06-20 | No no gira, usted la puede poner a su gusto pero ella no gira por si sola | Flor gaytan | 2023-06-21 |
| Hola la camara gira?? | 2023-06-20 | Automáticamente no. | Amazon Customer | 2023-06-21 |
| I wanted to use one of my 3 cameras out in the chicken coop, but apparently the wi-fi isn't strong enough. what options do i have? | 2023-03-22 | You could speak to your phone/internet provider and ask if you can have a replicator or wifi amplifyer nearby, although this is not a camera but the solar panel for one | Easy to instal, absolutely no … | 2023-03-22 |
| I wanted to use one of my 3 cameras out in the chicken coop, but apparently the wi-fi isn't strong enough. what options do i have? | 2023-03-22 | Thanks for asking. It is recommended to use a WiFi booster. | Yang Ling | 2023-03-24 |
| I wanted to use one of my 3 cameras out in the chicken coop, but apparently the wi-fi isn't strong enough. what options do i have? | 2023-03-22 | Maybe a wifi extender would help... that's what I use. I bought a Macard wifi range extender 5G and it was super easy to set up and their customer support is always available. | M. Carlyle… | 2023-03-26 |
| Can the siren be triggered by motion during the day? | 2023-06-15 | no you set the siren on the app | Jeryd Malone… | 2023-06-15 |
| Can the siren be triggered by motion during the day? | 2023-06-15 | Hello Thank you for your question. Siren requires you to manually trigger it. Thank you. | Dzees Cam US | 2023-06-16 |
| Is this compatible with ADT security systems? | 2023-05-04 | No it's not | Walter | 2023-05-05 |
| Is this compatible with ADT security systems? | 2023-05-04 | Hi Thanks for your question. No. the camera support specific APP: Dzees Home. thanks. | Dzees Cam US | 2023-05-05 |