| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Will this work with network storage such as a Synology? | 2022-09-23 | Dear friend, Thank you so much for your support on our products. It doesn't work with network storage. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2022-09-24 |
| Que espació ocupa 24 horas de grabación de las 4 camaras en resolución 1080 | 2022-10-03 | Si configuras el dvr para grabacion solo por movimiento un disco duro de 1 tera soporta 15 dias de grabacion continuo | Alex García | 2022-10-03 |
| Que espació ocupa 24 horas de grabación de las 4 camaras en resolución 1080 | 2022-10-03 | Compra el disco de 1 tb y con eso estaras bien | Jair | 2022-10-03 |
| Que espació ocupa 24 horas de grabación de las 4 camaras en resolución 1080 | 2022-10-03 | Dear friend, Thank you so much for your support on our products. Cyclic recording is enabled. When the memory is full, the previous number of recordings will be overwritten. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2022-10-04 |
| Que espació ocupa 24 horas de grabación de las 4 camaras en resolución 1080 | 2022-10-03 | Honestamente cuanto espacio ocupa desconozco lo que si puedo decirle que yo las tengo configurada cuando detecta movimiento en cualquiera de las cámaras es que lo guarda. Si sucede algo puedo ver bastante tiempo a tras ya q 1 tera es mucho espacio. | Noelia Hernandez | 2022-10-04 |
| How do I get audio to work on camaras? | 2022-07-20 | Dear friend, Thank you so much for your support on our products. You can check below link to get the audio work. https://supports.zositech.com/hc/en-us/articles/4423992354445-No-Audio-When-Live-viewing-Playback-on-POE-NVR Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2022-07-20 |
| How long can cables run before i lose video quality. With enough extensions could it be run 300 ft? | 2019-05-18 | Im not sure 300 ft but is real longer .. so check that on the product details or seller | Joaquin Ricardo | 2019-08-25 |
| How long can cables run before i lose video quality. With enough extensions could it be run 300 ft? | 2019-05-18 | You can run the video up to 700 feet but the power is not recommended to go over 300 feet. | Chris Neese Sr | 2020-09-30 |
| Activacion vision nocturna | 2022-10-26 | La visión nocturna está muy clara todo se mira perfecto 👌 | Merry | 2022-10-26 |
| Does it show colored at night? | 2022-12-01 | Dear friend, Thank you so much for your support on our products. The camera will show black & white at night. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2022-12-01 |
| Does it show colored at night? | 2022-12-01 | no sir. black and white. but very good quality. | King Fonty | 2022-12-01 |
| Does it show colored at night? | 2022-12-01 | No black and white | Terry Camp | 2022-12-01 |
| Does it show colored at night? | 2022-12-01 | No. | kelsey ann | 2022-12-01 |
| I don't want bright led lights coming out of this camera at night obviously not to alert intruders that there's a camera present - is this possible ? | 2022-12-08 | no i don't think so....the red IR lights r not really that bright....but if it's really dark out they can see them | K | 2022-12-08 |
| I don't want bright led lights coming out of this camera at night obviously not to alert intruders that there's a camera present - is this possible ? | 2022-12-08 | The light that is shown on illuminated surfaces is not visible to unmodified human vision. At night the camera led illuminators glow red and are visible. | busterspal | 2022-12-08 |
| I don't want bright led lights coming out of this camera at night obviously not to alert intruders that there's a camera present - is this possible ? | 2022-12-08 | The infrared illuminator LEDs on this camera are very dim, but visible in the dark. There are some cameras that have invisible illuminators but you won't find them at this price point and are usually meant for short-range, indoor use. I've found that having visible cameras is a much more effective deterrent than trying to hide them. | OldeWolfe | 2022-12-08 |
| I don't want bright led lights coming out of this camera at night obviously not to alert intruders that there's a camera present - is this possible ? | 2022-12-08 | Dear friend, Thank you so much for your support on our products. All security cameras with infrared LEDs have a photosensor commonly found in the front of the camera that allows the camera to switch to black & white mode for night when there is darkness, and color mode for day where adequate light is sensed by the photo sensor. For most surveillance cameras with night vision this process is automatic and cannot be controlled. They will be automatically turned on in dim environment. If there is enough illumination, you may follow the guides below to turn off the infrared LED. Power isn't controlled by a setting on the camera. It powers on when power is connected, and powers off when the power is disconnected. If you want to turn off the camera when you're home and turn it on when it's gone. The camera doesn't need to be connected when you're home. It was designed with 24-hour use in mind. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2022-12-09 |
| Received camera today and camera seems to be out of focus, is there a focus on the camera? | 2022-11-29 | You have to go to your security camera application on your tv or monitor and adjust your setting accordingly. Is all on your setting application. | Roberto Rodriguez | 2022-11-29 |
| Received camera today and camera seems to be out of focus, is there a focus on the camera? | 2022-11-29 | There is no consumer-accessible focus on this camera that won't void the warranty. If it's out of focus when looking at something at least 10 feet away then it should be returned. | OldeWolfe | 2022-11-29 |
| Received camera today and camera seems to be out of focus, is there a focus on the camera? | 2022-11-29 | There is zoom but I haven’t seen any focus on them. That’s odd. Surely you cleaned the lens? | Chad A | 2022-11-29 |
| Received camera today and camera seems to be out of focus, is there a focus on the camera? | 2022-11-29 | try using the button on the cord to see if that will adjust the focus | K | 2022-11-29 |
| Received camera today and camera seems to be out of focus, is there a focus on the camera? | 2022-11-29 | NO, THE CAMERA IS DEFECTIVE | GEORGE | 2022-11-29 |
| Received camera today and camera seems to be out of focus, is there a focus on the camera? | 2022-11-29 | No, maybe it's the protecting film on the lens. | wilfredo solivan | 2022-11-29 |
| Received camera today and camera seems to be out of focus, is there a focus on the camera? | 2022-11-29 | i don't think so | joseph | 2022-11-29 |
| Received camera today and camera seems to be out of focus, is there a focus on the camera? | 2022-11-29 | Dear friend, Thank you so much for your support on our products. Under normal circumstances, the camera is in focus when it leaves the factory. If the camera you bought use the fixed lens and the camera picture is blurry, please contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2022-12-01 |
| How much storage | 2021-01-03 | None. You'll have to add a hard drive for storage. | Amazon Customer | 2021-01-03 |
| How much storage | 2021-01-03 | Dear friend, Thank you so much for your support on our products. Please kindly note this product doesn't include a hard drive. If you need recording and playback, we sugggest you choose a product with an internal hard drive built in.If you'd like to buy a hard drive by yourself, please kindly note that our DVR is compatible with internal 3.5 inch hard drives which are specifically for surveillance security systems. And hard drives like Western Digital (purple) is suggested. Following is a product link for your reference. https://www.amazon.com/Purple-Surveillance-Hard-Disk-Drive/dp/B00IMPO5VU You can follow below videos to install and format the hard drive: 1. https://youtu.be/rWI1NPunS9E how to install hard drive 2. https://youtu.be/n_P2etWDuuc hard disk format Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.comxa0 Support center: https://zositechhelp.zendesk.com/hc/en-usxa0 Best regards, ZOSI Technologies | ZOSI Technologies | 2021-01-04 |
| How much storage | 2021-01-03 | It depends on hard drive I have 1 tb which is about a week and a half before it rewrites over existing footage | jeff | 2021-01-04 |
| How close do the cameras focus? Looking for something that would be in focus for 2-5 feet in front of the camera. | 2022-11-20 | it is very clear in that range, especially in daylight. night vision in that range is also visible. | DAWN RICHARDSON | 2022-11-20 |
| How close do the cameras focus? Looking for something that would be in focus for 2-5 feet in front of the camera. | 2022-11-20 | it focuses really close and far away. I've never had an issue with my zosi however their wifi solar panel cameras are much sharper | Matthew L | 2022-11-20 |
| How close do the cameras focus? Looking for something that would be in focus for 2-5 feet in front of the camera. | 2022-11-20 | Dear friend, Thank you so much for your support on our products. Yes, this camera would be in focus for 2-4 feet. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2022-11-20 |
| How close do the cameras focus? Looking for something that would be in focus for 2-5 feet in front of the camera. | 2022-11-20 | From 2 to 5 feet you should be good. I have even seen spiders fairly clearly and they are close to the lens. I am not sure if it would be the same in each of the 4 settings on the camera but I would think so. Also not sure how clear things would look at night when using the leds on the camera | Mike… | 2022-11-20 |
| How close do the cameras focus? Looking for something that would be in focus for 2-5 feet in front of the camera. | 2022-11-20 | as far as I can tell these are fixed focus. | Lloyd McDaniel | 2022-11-21 |
| can I hook up to 4 monitors with a hdmi splitter? | 2023-03-03 | Yes. I personally have an HDMI splitter that can run 4 monitors. I only run 3, but have an extra slot for a 4th. You can use the wired version or a wireless HDMI. I use both. 2 hard wire, and 1 wireless HDMI dongle from a 4-way splitter. | TrailGunner | 2023-03-03 |
| can I hook up to 4 monitors with a hdmi splitter? | 2023-03-03 | Dear friend, Thank you so much for your support on our products. Yes，you could hook up with a hdmi splitter. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2023-03-04 |
| Las 4 camarad vienes con sus respectivos cables para instalación? | 2023-04-27 | Dear friend, Thank you so much for your support on our products. Yes, the system come with 60ft BNC cables. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2023-04-27 |
| Las 4 camarad vienes con sus respectivos cables para instalación? | 2023-04-27 | Si cada camara cuenta con un rollo de cable de 60 pies | Alex García | 2023-04-27 |
| Can I view my cameras if I am somewhere without a wifi connection | 2022-08-04 | to have your cameras send a picture to your phone .. the dvr unit must be connected to the internet. | john dibaggio | 2022-08-04 |
| Can I view my cameras if I am somewhere without a wifi connection | 2022-08-04 | You can view the cameras remotely on the ZOSI app as long as your ZOSI DVR/NVR is connected to an internet router with an ethernet cable. | Jfs1988 | 2022-08-04 |
| Can I view my cameras if I am somewhere without a wifi connection | 2022-08-04 | Dear friend, Thank you so much for your support on our products. You use use 4G mobile data to view the cameras if your phone is not connected to wifi. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2022-08-04 |
| Can I view my cameras if I am somewhere without a wifi connection | 2022-08-04 | Your NVR needs to be connected to the internet via ethernet and you can use your phone anywhere as long as it also has internet. | ☆ Hay SOos ☆ | 2022-08-05 |
| Can it be used on any router? Or does the router needs poe support | 2023-03-10 | Dear friend, Thank you so much for your support on our products. It could be connected with router,and the router needn't poe support. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2023-03-10 |
| Does this come with cables? | 2022-09-05 | yes | Randall Shaw | 2022-09-05 |
| Does this come with cables? | 2022-09-05 | yes | Jared P. Drexler | 2022-09-06 |
| Does this come with cables? | 2022-09-05 | Yes. It comes with everything you need. This is a POE so it is a single cable for the power and video. | NICK | 2022-09-06 |
| Does this come with cables? | 2022-09-05 | Dear friend, Thank you so much for your support on our products. Yes, this come with 16 ethernet cable. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2022-09-06 |
| Can this operate without interner? | 2023-02-21 | Yes it can! | janet patterson | 2023-02-21 |
| Can this operate without interner? | 2023-02-21 | yes | Roberto Rodriguez | 2023-02-21 |
| Can this operate without interner? | 2023-02-21 | Yes | Joe fish… | 2023-02-21 |
| Can this operate without interner? | 2023-02-21 | yes the internet is only needed to send to the cloud so you can view on your cell phone | joseph | 2023-02-21 |
| Can this operate without interner? | 2023-02-21 | Yes. | Cjsturk | 2023-02-21 |
| Can this operate without interner? | 2023-02-21 | Yes, but you won't be able to do any remote viewing or related functions( alerts, phone viewing, etc.) without internet. You will need a monitor/TV and related cable to view recordings locally. | busterspal | 2023-02-21 |
| Can this operate without interner? | 2023-02-21 | yes....but u will not be able to check it from ur phone or tablet | K | 2023-02-21 |
| Can this operate without interner? | 2023-02-21 | Yes absolutely. You won't be able to view it remotely on your phone but as long as you have it hooked up to a monitor you can view live or recorded video. | Rich M | 2023-02-21 |
| Can this operate without interner? | 2023-02-21 | Dear friend, Thank you so much for your support on our products. In fact, none of our DVR/PoE NVR system require an internet connection to be used locally. The internet connection is used to allow remote connection using a smartphone app or PC client. Without internet, the system will still work as a local security system with recording and storage. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2023-02-22 |
| Unable to login on moniter. How do to delete my original registration and start over? | 2023-02-22 | Dear friend, Thank you so much for your support on our products. The DVR’s default username is "admin" (all lowercase, no quotations), and there is no default password. You may be able to leave the password field blank If this won't help you, please take a picture of the QR code sticker which is at the left bottom of the DVR to us. We can generate super passwords for you so that you can log into your system to change it. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2023-02-23 |
| Es con Internet o no | 2022-09-24 | Si, internet wifi si usas la app’s | jose d latorre | 2022-09-24 |
| Es con Internet o no | 2022-09-24 | Si, pero conexión por cable de red, no wifi. Y puedes descargar un app para ver tus cámaras en tiempo real. | Arturo Garay | 2022-09-24 |
| Es con Internet o no | 2022-09-24 | Dear friend, Thank you so much for your support on our products. It doesn't need internet if you want just want to view the cameras on TV or main monitor. The internet connection is used to allow remote connection using a smartphone app or PC client. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2022-09-24 |
| Es con Internet o no | 2022-09-24 | Si es con internet. | Raul V Acevedo | 2022-10-02 |
| Does it work with any zosi camera? | 2023-01-05 | 1 x 8CH 5MP Lite DVR (Please note: This 5MP lite DVR only can work with 12.5fps 5MP camera, if you want to connect 5MP camera with this DVR, please make sure it is 12.5fps, and the resolutin of image is 1080p. That's from the manufacturer so I'd say yes as long as they meet that criteria. | Rich M | 2023-01-05 |
| Does it work with any zosi camera? | 2023-01-05 | Dear friend, Thank you so much for your support on our products. This 5MP lite DVR only can work with 12.5fps 5MP analog camera, if you want to connect 5MP camera with this DVR, please make sure it is 12.5fps, and the resolutin of image is 1080p Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2023-01-06 |
| Does it work with any zosi camera? | 2023-01-05 | So far as I can tell | David A. | 2023-01-07 |
| why is my camera not showing color? | 2022-11-13 | At night it won't. Check your switch on camera. Change it to see if there's a difference. Also settings on hard drive might need adjustment. | Steve Banks | 2022-11-14 |
| why is my camera not showing color? | 2022-11-13 | If this is the daytime and no color...you will have to right click on your mouse go to color settings and make the adjustments. Night time changes to black and white | Bigdog 09 | 2022-11-14 |
| why is my camera not showing color? | 2022-11-13 | Dear friend, Thank you so much for your support on our products. This is a 4-in-1 camera which is compatible with HD-CVI/TVI/AHD/960H Analog CVBS DVR system. May I know if your DVR system is TVI,AHD or Analog?There's a 4-way-joystick on the camera.Have you chose the corresponding mode to match your DVR? Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2022-11-14 |
| why is my camera not showing color? | 2022-11-13 | Either there is not enough light or it's defective. | Richard A. Simons | 2022-11-14 |
| hello I need a system of 16 cameras that have a better angle of vision than this that they publish what model would they recommend thanks | 2020-06-12 | Do not buy ZOSI. I am still unable to complete my connection on my phone. Their camera angle is not wide and they have 0 customer service | Kim Eskew | 2020-06-12 |
| hello I need a system of 16 cameras that have a better angle of vision than this that they publish what model would they recommend thanks | 2020-06-12 | Dear friend, Thank you so much for your support on our products. You can order from below link. http://www.amazon.com/dp/B086D1K62S?ref=myi_title_dp Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.comxa0 Support center: https://zositechhelp.zendesk.com/hc/en-usxa0 Best regards, ZOSI Technologies | ZOSI Technologies | 2020-06-15 |
| Porque la resolución a 5 pies de un panel de información pero la resolución es muy mala, no se detalla la información? | 2023-04-27 | Dear friend, Thank you so much for your support on our products. Do you connect the cameras to Zosi DVR? Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2023-04-27 |
| i accidentally purchased version without the hard drive. is there a link i can just repurchase a recording hard drive dvr? | 2021-10-08 | Search for surveillance hard drive, alternatively any hard disk with SATA connections should work. | uDoitToo | 2021-10-08 |
| i accidentally purchased version without the hard drive. is there a link i can just repurchase a recording hard drive dvr? | 2021-10-08 | Dear friend, Thank you so much for your support on our products. If you need recording, we suggest you choose a system that comes with built in hard drive. If you'd like to buy a hard drive by yourself, please kindly note that our DVR is compatible with internal 3.5 inch hard drives which are specifically for surveillance security systems. We suggest you buy 4TB hard drive. You can follow below videos to install and format the hard drive: 1. https://youtu.be/rWI1NPunS9E how to install hard drive 2. https://youtu.be/n_P2etWDuuc hard disk format Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.comxa0 Support center: https://zositechhelp.zendesk.com/hc/en-usxa0 Best regards, ZOSI Technologies | ZOSI Technologies | 2021-10-09 |
| How do you connect the cameras to Wi-Fi without a ethra net cable | 2023-01-15 | Dear friend, Thank you so much for your support on our products. If you still prefer using wifi instead of network cable, please follow the instruction from below link to set up. Kindly note that our DVR are only compatible with RT3070 or RT5370 Wifi module. https://support.zositech.com/hc/en-us/articles/115003232627-DVR-wifi-setting- Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2023-01-16 |
| How do you connect the cameras to Wi-Fi without a ethra net cable | 2023-01-15 | You don’t Ethernet is required | David A. | 2023-01-16 |
| How is the camera recording at night? | 2020-05-05 | The cameras record great at night this is best camera system I have ever owned | Jeff Gulley | 2021-02-13 |
| what type of video balun does this camera use? | 2023-04-10 | Attenuator | David A. | 2023-04-10 |
| what type of video balun does this camera use? | 2023-04-10 | Didn't use a signal or voltage balance. Direct connection 2 wires for video .2 wires for voltage. 12 volt.if you get into the higher MP.most likely it will be a cat 5 connection. All adjustments are made in set up on the DVR. If this doesn't help, contact camera manufacturer. . | Mark Mouchett | 2023-04-10 |
| what type of video balun does this camera use? | 2023-04-10 | Dear friend, Thank you so much for your support on our products. The camera is 4-in-1 camera, it is compatible with HD-CVI/TVI/AHD/Analog DVRs. It comes with OSD Menu which can change 4 different video output TVI/AHD/HD-CVI/CVBS and adjust the video settings.( The default mode is 960H. You can change the OSD Menu by holding the button for about 5 seconds), Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2023-04-11 |
| how do i reset the password, and how do i tell if the cameras are recording? im not using internet connection. | 2021-10-08 | The default password is empty, like you have to leave the password section blank, after entering the admin stuff you have to go into the settingings to update the password. If you run into any issues Facebook is the best place to get a hold of Zosi where it doesn't take 2 months, it's usually a few hour wait, there is also a Facebook group where we help it each other. It's a great resource. I've had my cameras for a while now and they work great. There is a learning curve but once you figure it out it's pretty smooth sailing | Baphodude | 2021-10-08 |
| how do i reset the password, and how do i tell if the cameras are recording? im not using internet connection. | 2021-10-08 | Right click anywhere on the screen for the menus. | uDoitToo | 2021-10-08 |
| how do i reset the password, and how do i tell if the cameras are recording? im not using internet connection. | 2021-10-08 | Dear friend, Thank you so much for your support on our products. You could go to DVR' main menu-setup-user to reset the DVR's password. If you forgot the DVR's lod password, please take some relevant pictures of your device ID and we will send you super password to reset the password. This system doesn't come with hard drive, please make sure you have inastalled internal hard drive in the DVR. Please check below ink to set up and playback the recording. https://supports.zositech.com/hc/en-us/articles/234712387-How-to-set-up-record-and-playback-on-DVR-POE-NVR-Wireless-NVR- Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.comxa0 Support center: https://zositechhelp.zendesk.com/hc/en-usxa0 Best regards, ZOSI Technologies | ZOSI Technologies | 2021-10-09 |
| What is the max hdd capacity? 16tb? 20tb? also how many hdd connectors are in the controller? | 2022-12-19 | Dear friend, Thank you so much for your support on our products. The max hard drive our nvr support is 8TB. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2022-12-19 |
| Tiene audio | 2022-10-12 | The cámaras do not have audio. | Cliente de Amazon | 2022-10-12 |
| Tiene audio | 2022-10-12 | Las camaras no tienen audio necesitas otro modelo | Alex García | 2022-10-12 |
| Tiene audio | 2022-10-12 | hola no audio solo video | Joaquin Ricardo | 2022-10-12 |
| Tiene audio | 2022-10-12 | Dear friend, Thank you so much for your support on our products. The DVR support audio cameras but these cameras don't have audio. You can buy the camera from below that has audio. https://www.amazon.com/dp/B09CYRLF7L?ref=myi_title_dp&th=1 Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2022-10-13 |
| Tiene audio | 2022-10-12 | Este modelo no cuenta con micrófono | Carlos C. | 2022-10-20 |
| what type of cable do I need to buy? 60 feet per camera is not enough for me. is it the rg59 siamese cable? | 2020-06-04 | Dear friend, Thank you so much for your support on our products. RG59 and RG60 cables will be compatible. Regarding the maximum cable length it can support without affecting the video quality, it should be within 500 meters for RG59 or RG60. Please kindly note you'll need to use one long enough cable to plug the camera to the DVR instead of combining 2 cables to do the extension. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.comxa0 Support center: https://zositechhelp.zendesk.com/hc/en-usxa0 Best regards, ZOSI Technologies | ZOSI Technologies | 2020-06-04 |
| Onfiv compliant? | 2022-10-22 | No | Kerry W. | 2022-10-22 |
| Onfiv compliant? | 2022-10-22 | Dear friend, Thank you so much for your support on our products. Yes,it's compliant. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2022-10-24 |
| Is this compatable with a swann dvr4-4200 4 channel system? | 2023-03-03 | all i can say is it should be i am using a dome type with mine | joseph | 2023-03-03 |
| Is this compatable with a swann dvr4-4200 4 channel system? | 2023-03-03 | Dear friend, Thank you so much for your support on our products. This is a 4-in-1 camera, which is compatible with HD-CVI/TVI/AHD/960H Analog CVBS DVR systems from any brands.You will need to check with the seller of your DVR to see if it's one of the above 4 types of DVRs, if yes the camera is compatible. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2023-03-03 |
| Monitor reads unauthorized user. How do i login to my monitor and access the main menu? | 2023-02-22 | Dear friend, Thank you so much for your support on our products. Could you tell us if you are using sub-account to login the DVR system? If yes, maybe you didn't set up the authorities for your sub-account, so you can't do anything. We suggest you use the administrator account to login the DVR system. (The default username of administrator is admin, the password is set up by yourself). Then you can go to DVR's Main Menu > Set up > User > Add to add a new sub-account, then click "Authority" to set up the authorities for your sub-account. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2023-02-23 |
| Are the cameras 5mp or 2mp? | 2023-04-15 | Dear friend, Thank you so much for your support on our products. The cameras are 5mp.Thanks Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2023-04-15 |
| Necesito internet para grabar? | 2023-04-27 | No, las cámaras van conectadas directamente al equipo y graba en el disco duro. Necesitas internet para ver las cámaras en vivo desde tu celular | Carla Viliella | 2023-04-27 |
| Necesito internet para grabar? | 2023-04-27 | El internet es para poderlas ver desde tu celular y para grabar solo hay q instalar el disco duro y configurarlo | Alex García | 2023-04-27 |
| Necesito internet para grabar? | 2023-04-27 | Sí | tony heredia | 2023-04-27 |
| Necesito internet para grabar? | 2023-04-27 | Dear friend, Thank you so much for your support on our products. It doesn't need internet to record. You can connect the DVR to TV or desktop computer monitor to playback the recording. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2023-04-27 |
| How long can cables run before i lose video quality. With enough extensions could it be run 300 ft? | 2019-05-18 | yes.. but they sell long rolls... | hottodd | 2019-09-13 |
| How much wire is included? | 2022-09-03 | The cameras do not come with wire. They just have a short power cable and video cable. The wires are less than 1 foot. You need to either have pre existing cables or you need to purchase the cables separately that go from your dvr to your cameras. | Mike… | 2022-09-04 |
| How much wire is included? | 2022-09-03 | Dear friend, Thank you so much for your support on our products. The wire included are 4X60ft Ethennet cable, 3.3ft Ethennet cable, 6.6ft HDMI cable,48V 2A NVR power supply,USB mouse. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2022-09-04 |
| How much wire is included? | 2022-09-03 | I think it was four 40ft cables. | Jfs1988 | 2022-09-04 |
| Can you run the app on fire stick? | 2020-11-23 | Don’t know. I use the iOS app which is ok. | CT | 2020-11-24 |
| Can you hook these cameras up with regular smart TVs to see each camera screen ? | 2021-02-14 | Dear friend, Thank you so much for your support on our products. You can check if there's a HDMI port or a VGA port on your TV. If yes, then you can connect the DVR system to your TV via a HDMI cable or a VGA cable. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.comxa0 Support center: https://zositechhelp.zendesk.com/hc/en-usxa0 Best regards, ZOSI Technologies | ZOSI Technologies | 2021-02-15 |
| Where does this ship from? | 2022-12-23 | Dear friend, Thank you so much for your support on our products. The order ship from United State Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2022-12-24 |