| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| I have scheduled 24/7 recording but i cannot figure out how to view the recorded timeline. I only see how to review motion detected clips. Help? | 2023-03-25 | Hello. Please kindly refer to this article to playback the 24/7 recordings https://support.reolink.com/hc/en-us/articles/900000646203. If you still have questions, please click this link and reply "Contact the seller" for further assistance.xa0 https://www.amazon.com/gp/help/contact-seller/contact-seller.html?sellerID=A22EYB2OIILVQA | ReolinkDirect | 2023-03-28 |
| I have no audio on the camera, How do I fix it? | 2023-02-03 | Hello. You could turn on audio on camera liveview page via Reolink app, refer to https://support.reolink.com/hc/en-us/articles/900000790246. If still can't work, please click this link and reply "Contact the seller" for further assistance. https://www.amazon.com/gp/help/contact-seller/contact-seller.html?sellerID=A22EYB2OIILVQA | ReolinkDirect | 2023-02-05 |
| What is the video delay for the app, the app I used for its indoor camera lags by almost 30 seconds? | 2022-12-21 | Hello. The issue may be caused by the wifi signal of your router and the wifi distance. Please kindly reboot the router and move the router closer to check whether the video stream can go smoothly. Feel free to contact us via Amazon message if you need further assistance. | ReolinkDirect | 2022-12-22 |
| How do I set 24/7 recording? | 2023-01-14 | Hello. You can set up the 24/7 recording schedule via the Reolink app on your phone or the Reolink client on your PC. For how to set up the recording schedule via the Reolink app, please refer to the link below. https://support.reolink.com/hc/en-us/articles/900000431446- | ReolinkDirect | 2023-01-15 |
| How do I set up 24/7 recording? | 2023-01-14 | Hello. You can set up the continuous recording schedule via the Reolink app on your phone or the Reolink client on your PC. For how to set up the recording schedule via the Reolink app, please refer to the link below. https://support.reolink.com/hc/en-us/articles/900000431446- | ReolinkDirect | 2023-01-15 |
| Do not use the QR code to download the app. It will ask for a credit card!!!!!?? | 2023-01-21 | Don’t give it! I downloaded the app and store things on a micro usb card. I think you should go back and read the directions because I didn’t enter a CC but was asked to do so to buy Reo’s cloud storage. | Mark L | 2023-02-19 |
| How much delay is there before the recording starts? My battery powered one misses half the action. | 2023-03-23 | it captures recording approx 1-2 seconds prior to the point of motion detection. Post-motion recording is programmable | MI on the Lake | 2023-03-23 |
| How much delay is there before the recording starts? My battery powered one misses half the action. | 2023-03-23 | This camera is not battery powered. It will record 24/7 so you never miss anything. | DN | 2023-03-23 |
| How much delay is there before the recording starts? My battery powered one misses half the action. | 2023-03-23 | Hello. Please don't worry, this 4K wifi outdoor camera can support pre-motion recording, which means the camera will start to record before the event happens, and the pre-recording will last 4-8 secs according to different storage of the camera.xa0 And for how to enable it via the Reolink client on your PC, please refer to the link below. https://support.reolink.com/hc/en-us/articles/4411454612633 For the recording issue of your Reolink battery camera, please enter this link and reply 'Contact the seller' for further assistance. https://www.amazon.com/gp/help/contact-seller/contact-seller.html?sellerID=A22EYB2OIILVQA | ReolinkDirect | 2023-03-25 |
| can I connect this camera using only an ethernet cable to the nvr or it needs also a power cable? I'm trying to connect using only an ethernet cable | 2023-03-21 | Hello. This 4K wifi outdoor camera needs to connect to the power adapter all the time since it can't support the Poe function. Then you can add this camera to the Reolink NVR via the network cable or the local wifi. | ReolinkDirect | 2023-03-23 |
| Is this compatible with a laptop or desktop? | 2023-01-11 | Hello. Yes, you can download the Reolink client on your laptop/desktop to check the living and recording video. For how to add this 4K wifi camera to Reolink client, please refer to the link below. https://support.reolink.com/hc/en-us/articles/900003664686 | ReolinkDirect | 2023-01-11 |
| Is this compatible with a laptop or desktop? | 2023-01-11 | I’d say yes and yes as long as you can access the app or website! | Mark L | 2023-01-11 |
| Is this compatible with a laptop or desktop? | 2023-01-11 | Need pc ro set up wifi and settings. But screen notifications are sent to cell phone app. | Mase Molina | 2023-01-11 |
| Is this compatible with a laptop or desktop? | 2023-01-11 | Once set up., you can access it through web browser using the camera's ip address. However camera works best if connected to a survaillance system. | David N. | 2023-01-11 |
| Is this compatible with a laptop or desktop? | 2023-01-11 | Any device that can access wi-fi and has a screen can access it. There is an app that is compatible with cell phones as well as computers. | Terry Jackson | 2023-01-11 |
| Will this work with this system? i have the cameras hooked up on the poe. reolink 4k security camera system, rlk16-800b8 8pcs h.265 4k poe security ca | 2023-03-25 | Hello. This 4K wifi security camera Duo 2 WiFi cameras can work with NVRs with Hw_H3MB18, Hw_N3MB01, Hw_N2MB02, Hw_N5MB01, Hw_N6MB01, and Hw_N7MB01 hardware. You may check the hardware of your NVR for confirmation. If you still have questions, please click this link and reply "Contact the seller" for further assistance. https://www.amazon.com/gp/help/contact-seller/contact-seller.html?sellerID=A22EYB2OIILVQA | ReolinkDirect | 2023-03-28 |
| Does this work with a different app? I want to open multiple cameras on my phone and see them live, last time I use reolink I couldnt do that | 2023-02-16 | Camera is onvif compatible, so you can connect to a onvif compatible security system or nas. | DN | 2023-02-16 |
| Does this work with a different app? I want to open multiple cameras on my phone and see them live, last time I use reolink I couldnt do that | 2023-02-16 | Hello. Afraid not. This security camera indoors can only work with the Reolink app and client. You may refer to the link below to check how to view multiple cameras via the same Reolink app. https://support.reolink.com/hc/en-us/articles/360007818933 | ReolinkDirect | 2023-02-16 |
| Es comparible con amazon alexa echo show ? | 2023-05-10 | No me quede con ella la regre tengo otra Que es de marca (Aosu) Creo que es mejor funciona con Alexa y con Google y no te Cobran mensualidad solo tienes que comprar una tarjeta de memoria | RAY FLORES | 2023-05-10 |
| Es comparible con amazon alexa echo show ? | 2023-05-10 | No lo sé La cámara de seguridad la tengo conectada directa a un enchufe de luz | Kochito… | 2023-05-10 |
| Does this connect to reolin nvrs via wifi (not ethernet)? | 2023-01-14 | via wifi. all of my cameras are wifi and they are all outside cameras and are all connected to my nvr | Daniel Torres | 2023-01-14 |
| Does this connect to reolin nvrs via wifi (not ethernet)? | 2023-01-14 | Hello. Yes, the camera does not need to be connected to the NVR via an Ethernet cable. You need to connect the camera to the same network as the Reolink NVR, and the NVR will recognize and add the camera. | ReolinkDirect | 2023-01-14 |
| Will this work on 220 volts? | 2023-02-17 | Plug designed for 110. Rated for 110. It will work with power over Ethernet. PoE. | Alan | 2023-02-17 |
| Will this work on 220 volts? | 2023-02-17 | The included power adapter is designed for 110 volt. | Jay | 2023-02-18 |
| Will this work on 220 volts? | 2023-02-17 | Hello. Yes, the camera can work with 220 volts, and please use the DC 12V/1A adapter provided to plug in the camera. | ReolinkDirect | 2023-02-19 |
| Would this be suitable for capturing car license plates on a street in both directions, or would two cameras be better? | 2023-02-20 | It would be great. If you get the one that is plugged in to electricity it is amazing clarity and never fails. I don’t know if you use a Solar panel if it would be as great. | Suzi Q | 2023-02-21 |
| Would this be suitable for capturing car license plates on a street in both directions, or would two cameras be better? | 2023-02-20 | Hello. Please kindly note that the Reolink camera is not specially made to pick up license plates, please refer to this link for more info: https://support.reolink.com/hc/en-us/articles/360005087394 During the nighttime, the license plate might be reflected by the IR lights/spotlights, thus making the license numbers uncheckable. | ReolinkDirect | 2023-02-21 |
| Can you use solar panel with those 2 cameras mode and which one will go with i | 2023-03-15 | No their is no internal battery, also found that it also doesn't record to the cloud. The 2k does. | Josh | 2023-03-15 |
| Can you use solar panel with those 2 cameras mode and which one will go with i | 2023-03-15 | Hello. Please note that this 4K wifi outdoor camera needs to get power via the DC adapter (included) all the time, and can't work with solar panels. If you prefer a dual-lens wifi camera that can work with solar panels, the Duo is recommended. https://www.amazon.com/gp/product/B09KNJPMK1/ | ReolinkDirect | 2023-03-16 |
| It's not listed but does this support h.264 as well as h.265? | 2023-05-27 | Yes | jfaletra | 2023-05-27 |
| It's not listed but does this support h.264 as well as h.265? | 2023-05-27 | Hello. Yes, this 4K wifi security camera supports H.264&H.265. Compared with H.264, H.265 takes up less space or transmits less capacity, but has the same or even better image quality. | ReolinkDirect | 2023-05-30 |
| Will the SD card record over itself when card is full? | 2023-04-08 | Hello. Yes, if you enable the "overwrite", the micro SD card will overwrite the old recording files and store new recordings when it becomes full, refer to https://support.reolink.com/hc/en-us/articles/900000639986. | ReolinkDirect | 2023-04-10 |
| Will the SD card record over itself when card is full? | 2023-04-08 | Yes it will record over itself. | Chaos… | 2023-04-10 |
| Do you need an Nvr to use this camera or no? | 2023-04-06 | You use the Reolink app on you phone or through your computer. You do not need a NVR system. You can view the camera as a stand alone system with the Reolink app at the google or Apple Store. | Brian | 2023-04-06 |
| Do you need an Nvr to use this camera or no? | 2023-04-06 | No | ecuaphilsounds | 2023-04-06 |
| Do you need an Nvr to use this camera or no? | 2023-04-06 | No | NABA R SHRESTHA | 2023-04-06 |
| Do you need an Nvr to use this camera or no? | 2023-04-06 | Hello. The NVR is not a must. You can directly power this security outdoor camera with a DC 12V/1A power adapter (included) and install the sd card to save recording video. Then you can watch the living video stream and record video via the Reolink APP downloaded on your phone and PC Client for free. Hello. The NVR is not a must. You can directly power this security outdoor camera with a DC 12V/1A power adapter (included) and install the sd card to save recording video. Then you can watch the living video stream and record video via the Reolink APP downloaded on your phone and PC Client for free. | ReolinkDirect | 2023-04-07 |
| Is this wifi so I don't have to connect a network cable? According to your video it requires a network cable. | 2023-02-17 | Yes, this is a wireless camera. You don't need an ethernet cable. | JB | 2023-02-17 |
| Is this wifi so I don't have to connect a network cable? According to your video it requires a network cable. | 2023-02-17 | Yes this is WIFI. The cable is used for the setup. The cable is provided. | john harrison | 2023-02-18 |
| Is this wifi so I don't have to connect a network cable? According to your video it requires a network cable. | 2023-02-17 | It is wifi and does not need a network cable but does need to be connected to a power outlet. | Edward O. | 2023-02-18 |
| Is this wifi so I don't have to connect a network cable? According to your video it requires a network cable. | 2023-02-17 | Video could not be loaded | ReolinkDirect | 2023-02-19 |
| Will this work without SD card since it will be mounted high up on my garage eves and hard to get to without ladder. | 2023-04-08 | Yes, it will work without SD card. | Bruce Snow | 2023-04-08 |
| Will this work without SD card since it will be mounted high up on my garage eves and hard to get to without ladder. | 2023-04-08 | Hello. Yes, this outdoor dual-lens security camera can work without an SD card. You can still live view the camera, and receive push notifications or email alerts if you enable the two functions. But please kindly note that you are unable to playback if there is no SD card inside the camera. | ReolinkDirect | 2023-04-09 |
| do i have to format the sd card? | 2023-01-29 | If the SD is new then you should reformat it first to work. | Manakara | 2023-01-30 |
| do i have to format the sd card? | 2023-01-29 | Hello. It is recommended to format the sd card before using it for the camera. After that, no need to format the sd card, since you can enable the overwrite function via Reolink App/Client to make it cover the old record when the sd card is full. | ReolinkDirect | 2023-01-30 |
| Do you have to pay your fee for service is there a fee for monthly service? | 2023-02-01 | I only use a SD Card. You pay if you want there cloud storage. | ROGER | 2023-02-01 |
| Do you have to pay your fee for service is there a fee for monthly service? | 2023-02-01 | I don't pay for anything post-purchase. There could be charges if you used cloud storage, but that's not necessary. | davel | 2023-02-01 |
| Do you have to pay your fee for service is there a fee for monthly service? | 2023-02-01 | Simply put, no. If you want the monitoring service, then yes, but there's no contract, so you are able to cancel at any time. | Ben | 2023-02-01 |
| Do you have to pay your fee for service is there a fee for monthly service? | 2023-02-01 | Hello, there's no monthly fee required to use the Reolink app/client since it is free for Reolink customers. | ReolinkDirect | 2023-02-02 |
| how do I format the sd caed ? | 2023-01-30 | Hello. You can format the sd card for this 4K wifi security camera via the Reolink app on your phone or the Reolink client on your PC. And you can refer to the below link to check how to check/format the sd card via the Reolink app. https://support.reolink.com/hc/en-us/articles/360009524973 | ReolinkDirect | 2023-01-31 |
| if I connect this camera to a nrv, using only the ethernet cable, not the power cable, it will work? or I need to use both cables: ethernet and power? | 2023-03-22 | Hello. This 4K wifi outdoor camera needs to connect to the power adapter all the time since it can't support the Poe function. Then you can add this camera to the Reolink NVR via the network cable or the local wifi. If you need a Poe version similar to this camera, the Duo 2 Poe is recommended, which can connect to the Reolink NVR via one ethernet cable to get power and network supply. https://www.amazon.com/gp/product/B0B2P9RL53/ | ReolinkDirect | 2023-03-23 |