| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| What is the warranty on this camera? | 2022-10-07 | 12 months for the camera. | EufyHome | 2022-10-10 |
| Will this camera record at night? | 2022-10-05 | Yes, the solar panel only affects charging not recording. | EufyHome | 2022-10-06 |
| Is there a solo cam e40 pro model ? | 2022-09-29 | The solocam Pro is actually the solocam E40 please note. | EufyHome | 2022-09-29 |
| Can you buy an extension for the cord on the solar panel? | 2022-10-05 | It is not recommended to add this extension cord since the connection part would be not waterproof. | EufyHome | 2022-10-06 |
| Can this be mounted on a horizontal surface, like a ledge? | 2023-04-13 | Yes, the Solocam S40 can be mounted on a horizontal surface like a ledge. It comes with a mounting bracket that can be used to mount the camera on a flat surface. The mounting bracket can be adjusted to different angles, so you can position the camera in the direction you want. | EufyHome | 2023-04-13 |
| Does the solar panel come with it or do you have to buy that separately? Thx | 2022-12-04 | Yes, the solar panel comes with it.. | R. Dean | 2022-12-05 |
| What happens when the battery no longer holds a charge? Is the camera then disposable? | 2022-10-11 | You could try to connect it to the adapter for continuous charging if possible, but not very recommended. | EufyHome | 2022-10-12 |
| how long is the battery life and will the storage restart after it hit its limits?, will the solar panel save some battery over the night? | 2023-04-06 | Please know that for 4G camera, a fully charged camera can last for 3 months, with these usage scenarios: - 68°F (20°C) temperature - 10 motion detections per day and recorded for 30 seconds each time motion was detected. (Standby power consumption is included in the usage time.) The storage will overwrite instead of restart so as to continue to save the new recordings. As for the solar panel can save some battery over the night, it depends on the camera's performance at night. If there were motion at night, the camera will detect it and drain the battery as well. | EufyHome | 2023-04-06 |
| how long is the battery life and will the storage restart after it hit its limits?, will the solar panel save some battery over the night? | 2023-04-06 | No need to experience charging anxiety at all unless you’re planning to put the solar panel under a dense shade tree which defeats the purpose. There’s plenty of battery to hold you through the night. Recording is supposed to write over the saved or used area. There is no need to concern yourself about any of your questions. If you want it then just get it. | A FEW WORDS PLEASE | 2023-04-06 |
| how long is the battery life and will the storage restart after it hit its limits?, will the solar panel save some battery over the night? | 2023-04-06 | I bought the camera and solar panel as a gift. I know in the ad it stated that the battery on the camera has to charged every 3 months. | Amazon Customer | 2023-04-14 |
| One reviewer said after 8 months one camera stopped working and "Won't charge on either plug-in or solar". Can you even plug it in? And, warranty? | 2022-10-11 | It indeed could also support plugging in, but not recommended. And we cover a 12-month warranty for this cam. | EufyHome | 2022-10-12 |
| Where is the data stored and how is it accessed? | 2022-10-11 | The cam has built-in storage and you could check all clips stored in the App. | EufyHome | 2022-10-12 |
| Can I view the camera on my phone when there is an event if I am 400 miles away | 2023-01-20 | As long as you have adequate signal on your end yes. Of course the wireless network at your home site should also need to be working. Yes and YES | A FEW WORDS PLEASE | 2023-04-06 |