| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Is it compatable with the galaxy note 9? | 2023-03-16 | Yes, it should be compatible. I used it on my S21 and now using on S22. | Pranav V. | 2023-03-16 |
| Is it compatable with the galaxy note 9? | 2023-03-16 | It's a Bluetooth headphone it should work with any Bluetooth compatible device. Samsung Note 9 included. I know it worked on my Samsung Galaxy 9 plus just fine | elliotab | 2023-03-17 |
| Is it compatable with the galaxy note 9? | 2023-03-16 | I don't have an Android phone, but I am sure that these headphones are compatible with any smartphone that has Bluetooth. | Bub | 2023-03-17 |
| Is it compatable with the galaxy note 9? | 2023-03-16 | Yes, it is compatable with any devices supporting Bluetooth 5.3 and below. | pizago Direct | 2023-03-20 |
| has anyone used these earphones with a sandisk mp3 player? | 2022-12-04 | I havent used them with any mp3 but I have with a PC, Mac, android, iPad, my car and my elliptical. All are great for audio and communication | R. Brown | 2022-12-04 |
| Can I go siwimming in these? | 2023-05-05 | Some sweat and some rain doesn't have an impact on the earbuds but submerging them underwater in a pool that's something I would not do I hope this helps | Wild Billy | 2023-05-05 |
| Can I go siwimming in these? | 2023-05-05 | They will not survive that kind of water. | Ed Hutton | 2023-05-05 |
| Can I go siwimming in these? | 2023-05-05 | I don't think so. They are sweat, steam room and rain resistant. Submerged is probably a no go. I hope this helps. | ACHILLES HEEL | 2023-05-06 |
| Can I go siwimming in these? | 2023-05-05 | The waterproof rating is IPX7. Although it can prevent ordinary splashing water and rain, it is not suitable for use in swimming. | pizago Direct | 2023-05-06 |
| My iPhone 13 can’t connect. Bluetooth can’t find them, how can I fix it? | 2023-06-08 | Does the problem remain after following the troubleshooting below? X. Erase the pairing histories of earphones on all your devices X. Restore to factory settings. Long press the MFB button for about 3 seconds while charging. The red and blue LEDs will flash 3 times to indicate that the factory settings have been restored. X. Make sure that the Bluetooth devices around the earphones have been turned off, and keep the earphones close to the audio source device X. Make sure that the earphones are in pairing mode. The LED will flash blue and red X. Test earphones with other devices X. Test your device with other earphones. If the problem remains, please contact us through Amazon messages to claim the warranty. | pizago Direct | 2023-06-09 |
| My iPhone 13 can’t connect. Bluetooth can’t find them, how can I fix it? | 2023-06-08 | I'm really no too sure, maybe check your software updates on your iPhone 13, make sure you have the earbuds on pairing mode, fully charged, check to see if they pair to another phone, if not hit up customer support. | Ben | 2023-06-13 |
| I use these on my iPhone 11, and every time I switch between apps, the volume automatically turns itself up to the max level. Fix? | 2022-10-13 | The volume of our headphones is mnemonic, which means that the volume of the last song you listened to was 80% , then the volume of the next connection is still 80% . In view of this problem, we recommend that you turn the volume of your headphones up to a level that is acceptable to you. | pizago Direct | 2022-10-13 |
| Just got 2 sets. the black (cheaper) one uses usb-c for charging, the pink one uses micro-usb. are only the black ones using the newer usb-c? | 2023-05-27 | Oth of mine use. Micro USB. Never bought a pink one. | Victor | 2023-05-27 |
| Just got 2 sets. the black (cheaper) one uses usb-c for charging, the pink one uses micro-usb. are only the black ones using the newer usb-c? | 2023-05-27 | I have 3 sets red, blue and black. All use micro usb. | ACHILLES HEEL | 2023-05-27 |
| Just got 2 sets. the black (cheaper) one uses usb-c for charging, the pink one uses micro-usb. are only the black ones using the newer usb-c? | 2023-05-27 | Yes | Bill Cunningham | 2023-05-27 |
| Just got 2 sets. the black (cheaper) one uses usb-c for charging, the pink one uses micro-usb. are only the black ones using the newer usb-c? | 2023-05-27 | We have applied USB-C to all our new headphones. However, there is still old stock with micro-USB in our warehouse. We shipped the products randomly. We guess you received the black headphones in the new version and the pink headphones in the old version. | pizago Direct | 2023-05-31 |
| are these ok for swimming? | 2023-06-12 | according to google bard: When swimming, you should look for headphones and music players with an IPX7 or higher rating. IPX7 means that the device can withstand being submerged in up to one meter of water for up to 30 minutes. However, IPX7 headphones are not designed for extended submersion in water and will damage your device. For longer submersion, you should look for IPX9-rated devices. Bluetooth devices use a 2.4GHz radio frequency, which doesn't work well in water. When underwater, the range of a Bluetooth device is only a few inches. | Pete | 2023-06-12 |
| are these ok for swimming? | 2023-06-12 | Our headphones are IPX7 sweat/waterproof. Although it is suitable for running, jogging, hiking, yoga, exercises, gym, and traveling, it doesn't suitable for swimming. | pizago Direct | 2023-06-12 |
| are these ok for swimming? | 2023-06-12 | As far I can tell, no. I've been using these headphones on my phone for several years. I'm still looking for a pair I feel confident I can swim with. I hope you can find some for yourself. Good luck in your search. | MICHAEL L DOPP | 2023-06-16 |
| Are these multipoint-capable or merely multiconnection bluetooth headsets? | 2023-04-13 | Bluetooth only. | lmax | 2023-04-13 |
| Are these multipoint-capable or merely multiconnection bluetooth headsets? | 2023-04-13 | Our headphones can connect with 2 devices at the same time. However, it will only transmit the sound signal from 1 device. | pizago Direct | 2023-04-14 |
| My headphones have been perfectly connected to my iphone since i got them. however, they are now disconnected and i cannot get them to reconnect??? | 2023-02-27 | Hi. You could take them to Best Buy or an iPhone store and the Tekies 😁 may be able to help you out. Hope you find a solution. | Mdt | 2023-02-27 |
| My headphones have been perfectly connected to my iphone since i got them. however, they are now disconnected and i cannot get them to reconnect??? | 2023-02-27 | I'm not sure how to answer that... check to see if it needs to be charged. I also have had turning it off and on.. | Jfrances | 2023-02-27 |
| My headphones have been perfectly connected to my iphone since i got them. however, they are now disconnected and i cannot get them to reconnect??? | 2023-02-27 | Does the problem remain after following the troubleshooting below? X. Erase the pairing histories of earphones on all your devices X. Restore to factory settings. Long press the MFB button for about 3 seconds while charging. The red and blue LEDs will flash 3 times to indicate that the factory settings have been restored. X. Make sure that the Bluetooth devices around the earphones have been turned off, and keep the earphones close to the audio source device X. Make sure that the earphones are in pairing mode. The LED will flash blue and red X. Test earphones with other devices X. Test your device with other earphones. If yes, please contact us through Amazon messages to claim the warranty. | pizago Direct | 2023-02-28 |
| Mine came without a charging cord - now how do I charge it?? | 2023-01-14 | They are capable with a c port charger. | Tonya Adams | 2023-01-14 |
| Headphones purchased aug 2022 stopped working feb 14 2023. How do I get them replaced/repaired through manufacturers warranty? | 2023-02-15 | Could you please contact us through Amazon messages to claim the warranty? | pizago Direct | 2023-02-16 |
| The usb cable that came with will no longer charge the headphones, how do i replace it? | 2022-12-28 | Could you please contact us through Amazon messages to claim the warranty? | pizago Direct | 2022-12-29 |
| Is the wire cinch included as shown in the picture? Can you snug the wire? | 2023-01-02 | The cinch wasn't included with the pair I purchased. | Tonya Adams | 2023-01-02 |
| Is the wire cinch included as shown in the picture? Can you snug the wire? | 2023-01-02 | I purchased two of these, one for myself and one for my son. There was no wire cinch in either one. | Amazon Customer | 2023-01-02 |
| How big are the drivers for these headphones? Anker used to sell a similar product with 10mm drivers so I hope this is 10mm or higher. | 2022-10-30 | Well actually they’re in the process of returning, too cheaply made for me, they would not even stay in my ears and I’m a bicycle rider soul went to something made a lot better! | kelby | 2022-10-30 |
| are they comfortable enough to sleep in? | 2023-06-04 | Absolutely! Am on my fourth pair..two unopened. Listen to podcasts hours at a time. Very comfortable. | Hope's Beauty | 2023-06-04 |
| are they comfortable enough to sleep in? | 2023-06-04 | Sometimes, I forget I have them in and I have dozed off in my chair with these on, so surely you could wear them to fall asleep in bed. I'm not sure they would stay in place once you're asleep. | Bub | 2023-06-04 |
| are they comfortable enough to sleep in? | 2023-06-04 | I have 3 sets. I wear them all day. As one drains I switch to another. In my Bluetooth folder I identify each by it's color, red ,black and blue. I have fallen asleep wearing them. I think that your ears need a break for normalcy. Also your ears need to vent to prevent condensation and excess wax buildup. Wash the removable buds at least 3 times per week. | ACHILLES HEEL | 2023-06-04 |
| are they comfortable enough to sleep in? | 2023-06-04 | No . Never tried it but they would not be comfortable | T. D | 2023-06-05 |
| are they comfortable enough to sleep in? | 2023-06-04 | Different people may have different feelings when using it during sleeping. | pizago Direct | 2023-06-05 |
| The mic does not work when using whatsapp call, could you please advise if this should be working on this app, is this device that may be damaged? | 2023-05-31 | I am able to use it with WhatsApp calls. Your unit might be damaged. | Pranav V. | 2023-05-31 |
| The mic does not work when using whatsapp call, could you please advise if this should be working on this app, is this device that may be damaged? | 2023-05-31 | Please simply let us know if the following steps help resolve the issue or not: X. Only the right earbud has the mic. Have you put both of the 2 earbuds on when using it? X. The mic is on the opposite side of the MFB button. Could you please also check if there is any obstacle in it? X. Test with other devices/Apps If that doesn't help, please contact us through Amazon messages to claim the warranty. | pizago Direct | 2023-06-01 |
| how do I check battery life? I can’t tell if battery is barely charged | 2022-12-16 | The headphones should blink red when going dead. While in use, you should hear beeping. | Tonya Adams | 2022-12-16 |
| Do these attach around your front neck so they just hang? | 2023-01-14 | Yes, you can wear them that way. | Tonya Adams | 2023-01-14 |
| Do these attach around your front neck so they just hang? | 2023-01-14 | Yes. | GeeMee | 2023-01-15 |
| Do these attach around your front neck so they just hang? | 2023-01-14 | The long hanging part goes on the back of your neck. | Joy Ann | 2023-01-16 |
| Any reason why after a year these buds just randomly stop working? I never get them wet or set them down just anywhere 😔 | 2022-11-28 | I've had mine only 11 months. I thought they had stopped working. I had to clear bluetooth app cache on phone and I reset the Bluetooth. These were some things mentioned when I emailed the company and googled. It worked. Headphones are working fine. I hope this helps. | sweet/dallas tx | 2022-11-29 |
| do they have a light charge indicator oh on the phone screen? | 2023-06-07 | There is a battery icon near the Bluetooth icon on the phone to show the battery level. | pizago Direct | 2023-06-08 |
| do they have a light charge indicator oh on the phone screen? | 2023-06-07 | It does not have a light but it does have a notification on the phone when the earbuds are at 10 percent I hope that helps | Wild Billy | 2023-06-08 |
| Can i use the mic on these to ask my alexa echo dot to play a different song or something without having to go back to the actual alexa device? | 2022-10-13 | Yes, you can use the MFB button on the earbuds to pause/play music, and use the vol-/vol+ buttons to adjust the volum and go to the next/previous song. | pizago Direct | 2022-10-25 |
| What size plug in adapter will charge these earbuds? | 2023-03-01 | Please use a adapter with a output of 5V 1A. | pizago Direct | 2023-03-02 |
| What size plug in adapter will charge these earbuds? | 2023-03-01 | Micro | Jerri | 2023-03-05 |