| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Do you get a notification if the camera gets unplugged? | 2023-01-15 | No. Not until you pull it up to look at it, do you get the message "camera is off-line". | Sam Hargis | 2023-01-15 |
| Do you get a notification if the camera gets unplugged? | 2023-01-15 | You won’t have any live footage on the app so you’ll know if something is wrong. I don’t think you’ll get a notification specifically saying it is unplugged but rather a connection error. | Jenny M McCabe | 2023-01-15 |
| Do you get a notification if the camera gets unplugged? | 2023-01-15 | Yes the camera stops working if it becomes disable in anyway. Wallsend message to your phone that it is disabled. | Judith L. Hingson | 2023-01-17 |
| How do you save a video clip to your phone to show to police? | 2023-05-12 | I'm not sure. I found it easier to remove sd card from camera and run it on a laptop. Just right click file and drag to a folder. | John H Crombach | 2023-05-18 |
| Donde se resetea | 2023-03-26 | Estas cámaras han sido de Gran uso Gracias y las puedo recomendar a alguien más Dios les bendiga | Juan Rodriguez | 2023-03-27 |
| Donde se resetea | 2023-03-26 | En la parte de abajo tiene como una tapita de goma y ahí adentro está el botón de reset. | Eileen B. | 2023-03-27 |
| Does work with alexa | 2023-04-11 | i use wifi thru phone company | Judith L. Hingson | 2023-04-14 |
| How can I get access to the camera without subscription? | 2023-04-29 | Hi Just download the app CloudEdge - ADD new device - power plug camera - follow instructions. You can by SD-card to the camera or you can subscribe in the app as you need. For a week/month/year - you can choose which one and pay, so everything is saves there. Just go to settings in the app - Press cloud storage service - then subscribe👍🏻 | Loreta | 2023-04-29 |
| Are they compatible with night owl | 2023-03-04 | ask seller not the buyer | Judith L. Hingson | 2023-03-11 |
| Maximum SD card size usable in this camera? | 2023-04-01 | I don’t are use SD cards. | Jonathan Araya | 2023-04-01 |
| Maximum SD card size usable in this camera? | 2023-04-01 | Micro sd slot only | Lee Anthony | 2023-04-01 |
| Maximum SD card size usable in this camera? | 2023-04-01 | I beleive that 32 gbs is the maximum size for this camera | Monty kong | 2023-04-02 |
| Maximum SD card size usable in this camera? | 2023-04-01 | 128 g | Janet Bowen | 2023-04-02 |
| If I record a video does it get stored on my phone? | 2023-05-27 | Any videos or images gets stored on the SD card. It's easy to use. You can take screen shots on phone | John H Crombach | 2023-05-27 |
| Why won't it allow me to go into Calendar to playback history video? Why won't it record? I took out the sd card and reinstalled it i rebooted . | 2023-03-17 | You have to navigate the settings and put it on motion detection you don't have to take out the sd card to to reboot it works fine for me I have deko camera you just have to go through the settings | leon myton | 2023-03-17 |
| Why won't it allow me to go into Calendar to playback history video? Why won't it record? I took out the sd card and reinstalled it i rebooted . | 2023-03-17 | It may be that the sim card is incorrectly placed. Make sure it is well positioned and is storing the videos. Also depending on the storage, you have the ability to record only a limited period of time. But the most important thing is to make sure that it is storing data, the available recording time will depend on the storage and the resolution with which you are recording, HD or SD. | M. Colon | 2023-03-17 |
| cual es el peso de envio del paquete de 4 camaras? | 2023-05-15 | No , solo funciona cuando está conectado a corriente | alfredo | 2023-05-24 |
| My camera was updating its firmware and the power cut out. now it won't reset. can i fix this? thanks | 2023-05-29 | Cant answer,dont know. | Monty kong | 2023-05-29 |
| Can the cameras be connected to hot spot at a remote location | 2023-04-04 | contact seller and ask them> they provided me with information they were really helpful | Judith L. Hingson | 2023-04-14 |
| Can I get events notice for more than one camera on app? | 2023-04-17 | Yess | Fernand E. | 2023-04-28 |
| Does it come with the micro sd cards or not. If not what capacity stouage does it use? | 2023-02-17 | It doesn’t come with an SD card. I think I have 32 gb in mine and if hold recording for months before you have to clear it. I’m pretty sure you can go larger with no issues | Antonio | 2023-02-17 |
| Does it come with the micro sd cards or not. If not what capacity stouage does it use? | 2023-02-17 | No card no storage must use cloud | Terry Closson | 2023-02-17 |
| Does it come with the micro sd cards or not. If not what capacity stouage does it use? | 2023-02-17 | bno buy separate look up seller it will give u all the information u need. | Judith L. Hingson | 2023-02-18 |
| Does it come with the micro sd cards or not. If not what capacity stouage does it use? | 2023-02-17 | It doesn't come with the micros..... I really dont know the capacity, but they offered me 128gb. | Omar Cardona | 2023-02-20 |
| Are zoning, code, common engineering practices info, guidelines given for placement due to lawsuit, privacy invasion? Ask cause neighbor suing other | 2023-03-10 | please contact the original seller I was a buyer | Judith L. Hingson | 2023-03-11 |
| Are zoning, code, common engineering practices info, guidelines given for placement due to lawsuit, privacy invasion? Ask cause neighbor suing other | 2023-03-10 | CHECK WITH ATTORNEYS | Judith L. Hingson | 2023-03-14 |
| Como cambiar la zona horaria, elimine la app la cargue nuevamente y no he podido realizar el cambio. | 2023-05-04 | Es muy buena, excelente. Pero tiene que estar instalada cerca de la toma de internet. Otras no tienen ese inconveniente. No la compraría otra vez, por este motivo. | Rafael Guzman Miniel | 2023-05-04 |
| Como consigo el adaptador de corriente | 2023-03-29 | Esas cámaras salieron malas | Martin Fearon | 2023-03-29 |
| Como consigo el adaptador de corriente | 2023-03-29 | Le sirve cualquier adaptador de 12 voltios no es uno especial | FAMILIA GOCA | 2023-03-29 |
| Como consigo el adaptador de corriente | 2023-03-29 | En la caja debe de llegarte sino te faltan piezas | Cesar ortega | 2023-03-31 |
| Can i watch video from motion detection notification if sd card is installed? on and away from wifi? | 2023-04-01 | Only if connected to wifi for live veiw.watch recordings when on 5g if your data supports. | Monty kong | 2023-04-02 |
| Can I use a 512gb micro as card in these cameras? | 2023-05-17 | Only support 128gb maximum. You can check this in the user manual of the camera. | M. Colon | 2023-05-17 |
| Can I use a 512gb micro as card in these cameras? | 2023-05-17 | It only supports a 128gb max . The 128gb records a lot. I was worried it might not be enough but so far a 128gb does the trick. You can also put sd card in a computer and it breaks it down by the date and time. This camera already helped the police with a burglary. When the card is full format it to keep goin. You can easily saved any recording clip like a file. Hope this helps | John H Crombach | 2023-05-18 |
| Will the camara usted internet all the time or only when is activated? | 2023-04-28 | Mine is always hooked to the internet it does have a spot for a SD card | michael | 2023-04-28 |
| Will the camara usted internet all the time or only when is activated? | 2023-04-28 | It should be connected to the internet (wifi)all the time, inirder to access it | Fernand E. | 2023-04-28 |
| Will the camara usted internet all the time or only when is activated? | 2023-04-28 | Camera works while internet is active and with a strong single. I had to figure out that I needed an wifi extender Whit camera. The customer service department is horrible for any response. | mslyns | 2023-04-28 |
| Will the camara usted internet all the time or only when is activated? | 2023-04-28 | You can do all event recording or only event recording based on noise and motion. | Professor Doha | 2023-04-30 |
| Are these cameras encrypted? Can they be hacked? | 2023-03-02 | EVERYTHING can be “Hacked” | GS | 2023-03-02 |
| Are these cameras encrypted? Can they be hacked? | 2023-03-02 | contact company that made them DECKCO | Judith L. Hingson | 2023-03-14 |
| Will this send notification to my phone if i am away from my home say out of state? | 2023-01-15 | As long as a camera or cameras are paired to the app of your phone, and your data plan is active on your phone it *should* be possible. | gs | 2023-01-15 |
| Will this send notification to my phone if i am away from my home say out of state? | 2023-01-15 | Yes | Sergio Blackwell | 2023-01-15 |
| Will this send notification to my phone if i am away from my home say out of state? | 2023-01-15 | Yes as long as you have them tied into you Wi-Fi we’re you set them up, they will send you notifications out of state, I have already done it and worked great | Jake | 2023-01-28 |
| Does the camera allow a wired connection to network via ethernet CAT5 cable? | 2023-01-06 | No it only connects via wifi.the “wired is only for power”and your router needs to close | Monty kong | 2023-01-06 |
| Cant seems to get my camera to continuously record, can anyone help me out here | 2023-03-04 | Put a sim card in it purchased separately. | Judith L. Hingson | 2023-03-11 |
| what brand micro sd card is needed/works for these cameras? | 2023-01-16 | Any will work it should give you a prompt that you need to buy one when placing your order | Ileana Puertas | 2023-01-16 |
| what brand micro sd card is needed/works for these cameras? | 2023-01-16 | First of all, I was never able to get cameras to work. | gwenoliver | 2023-01-16 |
| how to change time zone? | 2023-05-05 | For each camera, go to setting, look the time zone and select the time zone you want. | M. Colon | 2023-05-05 |
| Do they support onvif protocol? | 2023-02-21 | yes. it's under settings. You will need to set a password | Ronald J. Palencia | 2023-02-22 |
| can you cut eletric cord and make it longer | 2023-03-11 | Hello Buy these to make the cord longer. I did and work out nice for me. https://www.amazon.com/gp/product/B08BJNJVXH/ref=ppx_yo_dt_b_asin_title_o00_s00?ie=UTF8&psc=1 | R. D. | 2023-03-12 |
| How many cameras does the $69 come with I’m a bit confused is it two or only 1 camera? | 2023-06-22 | Two, you can just buy one. I gave one to my daughter, I also got the round one, it will pan up and down. I tried the cheap light bulb type, junk. These seem to be made well for the price. I just use the 128gig card all day recording, about 3 weeks. I like the fact you can go to history and hit the record on what you might want to keep, it saves it to your phone. | Terry Johnson | 2023-06-22 |
| How many cameras does the $69 come with I’m a bit confused is it two or only 1 camera? | 2023-06-22 | It come with 2 but I have yet to get 3 months out of them, I thought it was a fluke when the 1st 2 went bad so I bought 2 more and only one works now, maybe 5 months out of the 4 so good luck | Amazon Customer | 2023-06-22 |
| How many cameras does the $69 come with I’m a bit confused is it two or only 1 camera? | 2023-06-22 | I got two Wi-Fi cameras. | Cricketsdad | 2023-06-22 |
| How many cameras does the $69 come with I’m a bit confused is it two or only 1 camera? | 2023-06-22 | 2 | Lee E. Jones | 2023-06-22 |
| que adaptador comprar para que el cable sea mas largo | 2023-04-25 | Todo lo que necesita lo trae , no hay que comprar nada extr | alfredo | 2023-04-25 |
| que adaptador comprar para que el cable sea mas largo | 2023-04-25 | Yo compré un adaptador que viene para poner una bombilla y enchufe al mismo tiempo. Por eso no tuve que poner el cable más largo. | Vanessa | 2023-04-25 |
| Como se cambia la zona horaria | 2023-04-12 | Debes reiniciar el app y configurar nuevamente | Martin Fearon | 2023-04-12 |
| Si se llega ir la luz aun siguen trabajando? | 2023-05-24 | No , solo funciona con luz | alfredo | 2023-05-24 |
| Si se llega ir la luz aun siguen trabajando? | 2023-05-24 | Si la electricidad falla el dispositivo no funciona, al menos que usted tenga un dispositivo de respaldo eléctrico para este y su router. | Roberto O Ch | 2023-05-24 |
| Si se llega ir la luz aun siguen trabajando? | 2023-05-24 | NO….. son eléctricas y obviamente el internet también les faltaría si se va la energía | DQ | 2023-05-24 |
| Si se llega ir la luz aun siguen trabajando? | 2023-05-24 | No, porque trabaja con electricidad. | Vanessa | 2023-05-24 |
| Si se llega ir la luz aun siguen trabajando? | 2023-05-24 | Si no hay electricidad no funciona | Marci | 2023-05-24 |
| Does this work with Aisee app or which app do you use? | 2023-02-20 | I use the app called CloudEdge | Loreta | 2023-02-20 |
| Does this work with Aisee app or which app do you use? | 2023-02-20 | Cloud edge is the app | C milliman | 2023-02-20 |
| Does this work with Aisee app or which app do you use? | 2023-02-20 | this camera did not connect to my internet | Lucimara | 2023-02-20 |
| Would this camera work on a private wifi or wired network and record on a laptop continuously? what is the file format? | 2023-01-12 | It work on wifi it should work on laptop | Amazon Customer | 2023-01-12 |
| Por favor , alguien que me explique que es eso de 2.4Ghz , como se yo de cuantis Ghz es mi internet. Gracias | 2022-12-30 | La letra G de la WiFi se refiere a las bandas de frecuencia de radio. El 2.4G significa 2.4 Gigahercios (GHz), mientras que el 5G significa 5 Gigahercios. Debes ir a un dispositivo móvil a CONFIGURACIÓN y seleccionar REDES. Ahí te aparecerán las redes cercanas y si tienes una que es de tu Casa terminan con “-5G”. El proveedor de servicio da los 2 bandas. La 5 G si bien es más rápida no tiene mucho alcance, por lo que se usa para PC y gamer. Es decir conecta la cámara con la misma WIFI que usas en tu celular, ( no elijas la terminada en 5G y dale tu clave de acceso y el dispositivo se conectará y funcionará. | Roberto O Ch | 2022-12-30 |
| Suscriptionhow to downlow the app without siscription? | 2023-04-29 | It is easy to install | Professor Doha | 2023-04-30 |
| how easy is installation of these cameras? | 2023-01-30 | Mount the camera where you like it, plug it in, connect to wifi. And you are done. I like this system. It works great | Nabih Balady | 2023-01-30 |
| Do you run advertising on the app before accessing the cameras? | 2023-03-16 | No, open the app, select the camera you want and it loads. | Brian Miller | 2023-03-16 |
| Do you run advertising on the app before accessing the cameras? | 2023-03-16 | No | GS | 2023-03-17 |
| Do you run advertising on the app before accessing the cameras? | 2023-03-16 | The camara is amazing and easy to installed. i really like so much. | leonor Salgado Narvaez | 2023-03-17 |
| Does this need to be installed with interior wires? Or you just install and works through your internet? | 2023-01-28 | It needs to be plugged in to outlet. Does not need to plug into internet, will run wireless internet | Christine K. | 2023-01-28 |
| Does this need to be installed with interior wires? Or you just install and works through your internet? | 2023-01-28 | Plug it in an it works off your wi fi signal, may have to get a wi fi booster, depends on your signal. | Frank | 2023-01-28 |
| Does this need to be installed with interior wires? Or you just install and works through your internet? | 2023-01-28 | Needs 120v circuit. Has cord to plug into power | GS | 2023-01-28 |
| Does this need to be installed with interior wires? Or you just install and works through your internet? | 2023-01-28 | It only needs the power cables. | Omar Cardona | 2023-01-28 |
| Camera doesnt even record my car coming in and out of driveway and is in camera's field of view. What am I doing wrong? | 2023-02-05 | Warranty your camera | Terry Closson | 2023-02-17 |
| ¿Con cuantos telefonos se pueden conectar al mismo tiempo? | 2023-05-14 | Pah tú sabes que realmente no lo sé , mi hijo y yo tenemos la aplicación , yo creo los 2 la podemos ver al mismo tiempo , pero realmente nunca lo hicimos a la vez , me parece no habría problema | alfredo | 2023-05-14 |
| ¿Con cuantos telefonos se pueden conectar al mismo tiempo? | 2023-05-14 | Dentro la he podido conectar con dos dispositivos | Martin Fearon | 2023-05-14 |
| ¿Con cuantos telefonos se pueden conectar al mismo tiempo? | 2023-05-14 | Yo, las tengo en dos iPad en mi celular y en el de mi esposo (4) dispositivos | DQ | 2023-05-14 |
| ¿Con cuantos telefonos se pueden conectar al mismo tiempo? | 2023-05-14 | Se utiliza la APP CloudEdge, por lo que sus familiares pueden descargarla registrarse y usted enviarles el permiso desde su usuario. | Roberto O Ch | 2023-05-14 |
| ¿Con cuantos telefonos se pueden conectar al mismo tiempo? | 2023-05-14 | Lamento no tener la respuesta. Sólo lo tengo conectado al mío. | Vanessa | 2023-05-15 |
| Compre el par de camaras, la primera en configurar me dio opcion de actualizacion luego de eso el video se puso super lento para cargar, como reparar | 2023-01-07 | Revisa tu señal de Internet para ver la velocidad. Puede ser por eso. Por que a mi me funciona bien. | Liliana Florez Bermudez | 2023-01-07 |
| Compre el par de camaras, la primera en configurar me dio opcion de actualizacion luego de eso el video se puso super lento para cargar, como reparar | 2023-01-07 | Excelentes..no tengo problemas | jose | 2023-01-07 |
| Compre el par de camaras, la primera en configurar me dio opcion de actualizacion luego de eso el video se puso super lento para cargar, como reparar | 2023-01-07 | Yo le recomiendo verificar el alcance de señal de su WIFI, con una App como Speedtest. Con esta app usted verifica 2 cosas: que su señal de wifi esté con la velocidad contratada y que su cámara reciba la señal requerida. Primero hace el test de velocidad cerca del router, si el test arroja una señal baja, entonces reinicie su router, si persiste el problema comuníquese con su proveedor de servicios de internet. Si la velocidad es la contratada, diríjase donde está instalada la cámara y repita el test. Si la señal está baja y es el lugar donde necesita la cámara, debe colocar un repetidor de wifi, le aconsejo que sea tecnología Mesh. | Roberto O Ch | 2023-01-07 |
| Compre el par de camaras, la primera en configurar me dio opcion de actualizacion luego de eso el video se puso super lento para cargar, como reparar | 2023-01-07 | Thank you very much for the cameras they have been of good use Thank you God bless you | Juan Rodriguez | 2023-01-07 |
| How can i delete still images picked up by the camera | 2023-05-12 | Bring up the camera view then slide screen to left you will see album click on the screnshot you want to delete and then hit delete. | John H Crombach | 2023-05-18 |
| Can I use 256GB micro sd card? | 2023-04-17 | I believe so it has a spot for SD card I have a 128 in mine | michael | 2023-04-17 |
| Can I use 256GB micro sd card? | 2023-04-17 | Yes you can. If it's new, you don't have to format, but if it has previously been used, you have to format. Don't panicked, on the home page to the right you'll see a spoke, hit that, go to the bottom and choose recording management. On that page choose format, that's it. | Joe | 2023-04-18 |
| Will the cloudedge app work with Echo Show? | 2023-02-06 | No | Terry Closson | 2023-02-17 |
| Tuya Smart es compatible con la cámara? | 2023-05-03 | They have been of good use and I like how they work I recommend them | Juan Rodriguez | 2023-05-03 |
| Tuya Smart es compatible con la cámara? | 2023-05-03 | No, es otra app que tienes que descargar CloudEdge | DQ | 2023-05-04 |
| O con qué otra app es compatible x que CloudEdge es muy limitada | 2023-05-03 | Desconozco si existe una app libre para usar con esta cámara, desafortunadamente la cámara viene con su propia App | Alvaro | 2023-05-03 |
| Como cambiar la zona horaria, no encuentro cómo configurar nuevamente he recorrido todas las opciones que da y no me ha sido posible reconfigurar zona | 2023-05-04 | La verdad no he tenido problema para conectarlo automáticamente | Martin Fearon | 2023-05-14 |
| Will these cameras hold up in rain or bad thunderstorms? | 2023-04-24 | My camera has not been through a storm but so far with the rain everything is fine as long as there is electricity and Internet | Eileen B. | 2023-04-24 |
| Will these cameras hold up in rain or bad thunderstorms? | 2023-04-24 | I don't know about thunder storms but about heavy rain and wind they handle it very well. | M. Colon | 2023-04-24 |
| Will these cameras hold up in rain or bad thunderstorms? | 2023-04-24 | I live In oklahoma and with all the storms they are still working just fine. | Christine K. | 2023-04-24 |
| Will this work with my dr2l system that i bought from amazon a couple months ago? | 2023-04-05 | It should as long its the same app | Fernand E. | 2023-04-28 |
| Can i buy 10 and use same account ? And do i have to pay for the app to watch live on my phone | 2023-01-06 | Yes you can use the same account and no you do not have to pay to watch live. | Jenny M McCabe | 2023-01-06 |
| Can i buy 10 and use same account ? And do i have to pay for the app to watch live on my phone | 2023-01-06 | Yes you can add several cameras under the app and your able to view them all individually without paying for the app. Without a Micro SD memory card however you will Only be able to see Live action.. | Doublenickel | 2023-01-07 |
| Can i buy 10 and use same account ? And do i have to pay for the app to watch live on my phone | 2023-01-06 | I think you can buy as many as you want and pair to each camera 1 account by using the QR code from the App, which is free to use if you do not use cloud storage . You are only limited by the max bandwidth of the WiFI connection. | gs | 2023-01-09 |