| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| what is the name of the app? | 2022-12-31 | The app is called Eufy Security. | Logan | 2022-12-31 |
| what is the name of the app? | 2022-12-31 | Eufy Security | Michael B. | 2022-12-31 |
| what is the name of the app? | 2022-12-31 | I have the Eufy App. | RED DRESS/RED SHOE | 2023-01-04 |
| Does it record 7/24? Unlike the other eufy cameras that can only record when there's motion? | 2023-04-04 | No, only after motion is detected | Chuck… | 2023-04-04 |
| Does it record 7/24? Unlike the other eufy cameras that can only record when there's motion? | 2023-04-04 | The camera only records when there is motion. | Amazon Customer | 2023-04-04 |
| Does it record 7/24? Unlike the other eufy cameras that can only record when there's motion? | 2023-04-04 | Only records when motion is detected. You can watch live and record what you're watching but no way to set it up to always record. | Ctech | 2023-04-04 |
| Does it record 7/24? Unlike the other eufy cameras that can only record when there's motion? | 2023-04-04 | Don’t know, it was delivered with a dead battery so I returned it and went with a different manufacturer. | roefan | 2023-04-04 |
| Does it record 7/24? Unlike the other eufy cameras that can only record when there's motion? | 2023-04-04 | While the camera is working 24-7, it’s only recording when there’s movement. | Michael B. | 2023-04-04 |
| Does it record 7/24? Unlike the other eufy cameras that can only record when there's motion? | 2023-04-04 | No, it only records when there's motion. | EufyHome | 2023-04-05 |
| Hello, What is the detection distance of the camera? | 2023-02-01 | Where my camera is, it's off the corner of my house and can easily see 60' to my neighbors house. I think it would go further if it weren't for the house in the way. | Ctech | 2023-02-01 |
| Can I See, hear, and speak to visitors with live view in real time ? | 2023-01-18 | Yes, there is a Hold and Speak button. Since it records sound, during live view you can hear them too. | Kevin W. Maness | 2023-01-18 |
| Can I See, hear, and speak to visitors with live view in real time ? | 2023-01-18 | I don’t know. Mine was no good out of box. The battery wouldn’t charge. I returned it and didn’t want another one. | roefan | 2023-01-18 |
| Can I See, hear, and speak to visitors with live view in real time ? | 2023-01-18 | You should able to do all of these items with this Eufy camera. | Michael B. | 2023-01-18 |
| Can I See, hear, and speak to visitors with live view in real time ? | 2023-01-18 | When it works, sort of... Not at all reliable though... | Schmetterling | 2023-01-18 |
| Can this camera stream live video and provide motion alerts to an ios device over the LAN without an internet connection? | 2023-02-21 | One needs to have a wi-fi connection for their eufy camera. | Michael B. | 2023-02-21 |
| Can nighttime viewing/recording be done with the spotlight off? | 2023-04-21 | Yes, you can turn the spotlight off of the camera and turn night vision on. That is all done in the Eufy app settings. If having no spotlight is what you’re hoping to achieve, I would save the money and just get the Eufy E40 camera which is basically the same camera without the spotlight. Personally, I prefer this camera over the L40 model for the price savings and the convenience of having a smaller camera to place in unusual detection, places, such as attaching it to a tree to get a view of your house from the yard. | PDXpaul | 2023-04-21 |
| Can nighttime viewing/recording be done with the spotlight off? | 2023-04-21 | Yes, it can, but the recording will not be colorful. | EufyHome | 2023-04-23 |
| What type charger does it use? | 2022-12-15 | It comes with a charging cable. It is a USB charge cord. | Nature Lover | 2022-12-15 |
| When will it be supported by homebase 3? | 2023-01-07 | Probably never. | Kevin W. Maness | 2023-01-18 |
| Can i access solocam l40 data from distance or do i need to be home on my wifi? | 2023-04-21 | When you mean “the data” do you mean the motion detection video? If you mean the motion detection videos you can access it from anywhere. | Danielle S. | 2023-04-21 |
| Can i access solocam l40 data from distance or do i need to be home on my wifi? | 2023-04-21 | After you connect it to your Wi-Fi at your house, you can visit it remotely. | EufyHome | 2023-04-23 |
| is 9 feet the highest you can place it from the floor to trigger the recording? | 2022-12-26 | It is recommended to place it 7 to 10 feet from the ground/floor to trigger accurate recordings. | Logan | 2022-12-31 |
| Has anyone recorded a meteor, falling star, with this camera? | 2023-01-27 | Mine isn’t pointed up to the sky, it’s mounted under the eve of the house and capturing the movement on my driveway. I doesn’t catch movement more that 20 Ft away | Amazon Customer | 2023-01-28 |
| Can you have more than one on the same app? How does that work with notifications, etc.? | 2023-04-10 | Yes, you can have multiple cameras/other devices like floodlight cams. They each have their own notifications settings and security mode which you can modify, so you only get the notifications you want. For example I only get notifications for front door and backyard when someone shows up and rest of the cams I have notifications turned off. | Mo C. | 2023-04-10 |
| Can you have more than one on the same app? How does that work with notifications, etc.? | 2023-04-10 | The eufySecurity App could support multiple devices running on that; Notifications, recordings, etc are working separately for each device and do not interfere with each other. | EufyHome | 2023-04-11 |
| Is this compatible with HomeBase 2? | 2023-04-06 | Sorry to tell you solo cam L40 is a stand-alone device, it won't be compatible with Homebase 2. But there is a plan to be compatible with Homebase 3, however, the exact time is still not confirmed. Please wait in patience. | EufyHome | 2023-04-06 |
| Is this compatible with HomeBase 2? | 2023-04-06 | No video is stored in camera. No base is needed. | hc5760 | 2023-04-06 |
| What is the main difference between the L20 and the L40? | 2023-03-21 | L20 has 1080p video resolution and the L40 has 2K video resolution | Chuck… | 2023-03-21 |
| What is the main difference between the L20 and the L40? | 2023-03-21 | the eufy SoloCam L20 has a 1080p resolution while the eufy SoloCam L40 is a 2K resolution camera | T2 | 2023-03-21 |
| Do you have to pay for video capture? The wording is a little odd on the picture. | 2022-12-22 | The Eufy camera captures video snapshots for up to 60 seconds, and can be stored for an extended period of time on one’s smartphone under “Events”. | Michael B. | 2022-12-22 |
| Do you have to pay for video capture? The wording is a little odd on the picture. | 2022-12-22 | No, I am not paying for anything. The app saves the video so many days or until another overrides it. But you can always down load it to your phone. I sometimes share the funny videos with my family. | RED DRESS/RED SHOE | 2023-01-04 |
| Does the spotlight turn on when the camera senses motion? Mine doesnt turn on when when it detects movement. | 2023-01-29 | Yes. make sure spotlight is turned on in your settings | Chuck… | 2023-02-01 |
| Can the human detection be turned off, or can the camera be tuned to detect animals? | 2023-02-01 | You can turn camera on to detect all motion, no motion or human only | Chuck… | 2023-02-01 |