| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Is this 5ghz compatible? This is not the same as 5g. Can someone clarify? | 2022-07-21 | I bought this because I only have 5g and it works | Rexig11 | 2022-08-01 |
| funciona con wifi 5G | 2022-06-22 | No | Francois Padilla | 2022-07-08 |
| funciona con wifi 5G | 2022-06-22 | Si funciona, pero no las recomiendo mucho porque, la imagen cambia de color, y hay que desconectar y volver a conectar para que buelvan a su color original. | Amazon Customer | 2022-07-26 |
| Can this device be used without the cloud service? | 2021-12-01 | Yes, it depends on your choice. 1-Neither SD card nor cloud service is used: the video can be watched in real time, but the historical video will not be saved 2-Only use the SD card without using cloud services: you can use the camera normally, record historical videos on the SD card, and export data regularly 3-Use cloud service: You can follow the instructions to set up a 3-month free cloud service, fees will be charged after that, most users will select 3-day or 7-day looping alarm event video recording which only cost less than 5USD per month. | Arenti Smart US | 2021-12-02 |
| Se puede conectar varias cámaras a la vez? | 2022-07-06 | La cama en sí no sirve, tengo otra de otra marca y esa graba videos y los sube a la nube, en cambio la de ustedes no sube ni fotos | Francois Padilla | 2022-07-08 |
| Se puede conectar varias cámaras a la vez? | 2022-07-06 | Hello, login to Arenti APP, you can connect multiple cameras at the same time！ | Arenti Smart US | 2022-07-11 |
| Does this offer continuous live streaming? | 2021-11-30 | Yes | Hope Lilly | 2022-01-18 |
| where do I insert SD card ? | 2022-07-31 | The back bottom slides off. | A. Jerding | 2022-07-31 |
| where do I insert SD card ? | 2022-07-31 | There is a slot on the camera,it’s for a mini SD card,hope this help. | deonarine haripersaud | 2022-08-01 |
| where do I insert SD card ? | 2022-07-31 | Title the camera ALL the way up. You'll see the slot | Rexig11 | 2022-08-01 |
| where do I insert SD card ? | 2022-07-31 | There is a back cover that pops off it there is a place to put it in there | Shadow Shopper | 2022-08-01 |
| Is this security camera work with 5 ghz? | 2021-11-24 | Yes, it works with 5ghz. Please follow the steps below: 1-Before adding a device, make sure that the device indicator light is flashing red slowly (twice a second). 2-If the indicator status is abnormal, please restore the device to factory settings (press and hold the device RESET button until you hear a beeping sound). 3-Put QR code in front of the camera (15~25cm distance); 4-After the“cuckoo” sound, the light turns blue, which means the camera configuration is finished. 5-When adding a camera, ensure that the network is smooth, and it is recommended to operate near the router. 6-If network configuration with QR code is unsuccessful, try to manually configure the network; try not to set a complex password and do not contain special characters such as \'. 7-If still fails, please contact us support@arenti.com | Arenti Smart US | 2021-11-25 |
| Can I adjust the camera view (left, right, up, down) from the app while away? | 2022-08-11 | Sorry, this camera does not support rotation control via APP, you can take a look at our P2. | Arenti Smart US | 2022-08-25 |
| Is it wireless | 2022-01-16 | No it’s not, but the quality is perfect for the price. Easy to install. I love it | Manh Au | 2022-01-16 |
| Is it wireless | 2022-01-16 | Yes it's wireless and very easy to hook up | Hope Lilly | 2022-01-18 |
| how long is the cord? | 2022-07-20 | About 4ft | Sam lindgren | 2022-07-20 |
| how long is the cord? | 2022-07-20 | between 4-6 ft. | AA | 2022-07-20 |
| Can I turn off the camera when not needed? | 2021-11-28 | Yes, you can. Just follow the steps below: Open the Arenti APP - Home - Device - Settings - Basic Function - Privacy Protection - Lens Off | Arenti Smart US | 2021-11-29 |
| Funciona con red wifi 5G? | 2022-07-25 | Si, pero es muy mala, no guarda videos en la nube sino que fotos y nunca carga para poder verla cuando uno está lejos de casa, muy mala calidad | Francois Padilla | 2022-07-25 |
| Funciona con red wifi 5G? | 2022-07-25 | Si funciona, no e tenido problema con la conexión, trabaja muy bien, lo único malo es que no se puede mover es estacionaria, tuve que comprar varias para poder acceder a los puntos estratégicos que yo quería | Marina Rivas | 2022-07-30 |