| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Can you link more then just these 2 cameras together? | 2022-10-31 | Hello. They are separate cameras, and can't be linked together, but you can add them to a same Reolink app or Client, refer to: https://support.reolink.com/hc/en-us/articles/900000527923. | ReolinkDirect | 2022-10-31 |
| Which of the 2 cameras is better? | 2023-02-21 | Hello. Please note that the cameras in this package are the same, which can support 2.4Ghz&5Ghz wifi and person/vehicle detection. | ReolinkDirect | 2023-02-23 |
| Is camera compatible with Google Home Hub? | 2022-08-16 | Hello, yes. This 2K Security Camera Wireless Outdoor can work with Google Home. You can refer to the article we have linked below for more detailed guidance on how to add Reolink cameras to Google Home. https://support.reolink.com/hc/en-us/articles/360020644034-How-to-Add-Reolink-Cameras-to-Google-Home. | ReolinkDirect | 2022-08-17 |
| Does this system run off wi-fi? with this be good for new construction house with no power or wi-fi to the property? | 2022-07-15 | Hello. This Security Camera outdoor Argus PT can be charged by the solar panel, which can work in the house without power. For the wifi connection: it can save the recording to the sd card and siren without a wifi connection. However, a WiFi network with internet access is needed for the initial setup. If you want to access the camera and use it without wifi and power, please check on the GoPT Plus from the link below. https://www.amazon.com/Dp/B09MQC7CHR | ReolinkDirect | 2022-07-16 |
| Does it take still photos? | 2023-01-07 | Hello. Yes, you could click to snapshot manually in the liveview page, refer to https://support.reolink.com/hc/en-us/articles/360015726674 | ReolinkDirect | 2023-01-11 |
| Can these cameras be linked to ring? | 2023-01-04 | Hello. No, the Reolink battery powered camera can only be accessed via the Reolink app on your phone or client on your PC. | ReolinkDirect | 2023-01-07 |
| Do i need a subscription for notifications? | 2023-03-02 | Hello. The Reolink app is free for Reolink customers, no need to subscribe. For how to set up push notifications, please refer to the link below. https://support.reolink.com/hc/en-us/articles/360018951373 | ReolinkDirect | 2023-03-02 |
| How long is the power cord? | 2023-03-17 | Hello. If you mean the length of the solar panel power cord, the cable length of the Reolink Solar Panel is 4 meters (13 feet). | ReolinkDirect | 2023-03-21 |
| Does this work with the Portal | 2022-11-26 | Hello. Afraid no. This wifi outdoor camera can only work with the Reolink app on your phone or client on your PC currently. Feel free to contact us via Amazon message if you need further assistance. | ReolinkDirect | 2022-11-26 |
| One of the questions mentioned a solar paner power cord. Why does a solar panel need a cord and I thought this system was wireless? | 2023-06-11 | I have had several chord and cordless video cameras and this is indeed cordless. The cord to the solar array is technically a cord but when you mount outside, the array is usually close, but the cord is long so you get a lot of flexibility. These are some of the best cameras I had. The solar array is just as good as the one I had for a Ring system. | Thomas Gracey | 2023-06-11 |
| One of the questions mentioned a solar paner power cord. Why does a solar panel need a cord and I thought this system was wireless? | 2023-06-11 | Yes the camera is wireless although once it is fully charged inorder to maintain the charge a silir panel is provided so you do not have to remove the camera to recharge it. We have 4 of them 2 are mounted between 18-22 feet in the air on the farm and to go and take them down to recharge would be a Hassel so the solar panels are great source of back up power source to keep the cameras charged. Hope this helps you. These camera are well worth their money. | Alyssa Smith | 2023-06-11 |
| One of the questions mentioned a solar paner power cord. Why does a solar panel need a cord and I thought this system was wireless? | 2023-06-11 | Hello. The network connection method of these outdoor security cameras is wireless as they support dual-band wifi. At the same time, as battery-powered cameras, they don't need to be connected to the power supply all the time. The solar panel can guarantee the battery life of the camera, but currently, the solar panel needs to be directly connected to the camera with a wire for use. We will give feedback to the R&D department and strive to develop wireless solar panels. Sorry for the inconvenience caused to you. | ReolinkDirect | 2023-06-12 |
| Does it have presets on the app | 2022-08-03 | Hello, sorry that this 2K Wireless Outdoor Security Camera doesn't support the Preset function. You can pan and tilt the camera via Reolink software directly. If you want a camera that supports the Preset function, we recommend RLC-523WA: https://www.amazon.com/gp/product/B095RRDYGV. | ReolinkDirect | 2022-08-04 |
| can it pick up animals such as dogs and cats as well as people and vehicals | 2023-03-15 | Hello. It is regretful to tell you that this 2K security camera can only support person and vehicle detection. If you prefer PTZ solar wifi camera that supports pet detection, the TrackMix is recommended. https://www.amazon.com/gp/product/B0BHY3LL2F/ | ReolinkDirect | 2023-03-17 |
| Do these cameras have spotlights? | 2023-03-17 | Hello. No, this wifi outdoor camera has infrared LEDs which can superior image quality for your nighttime recordings, and doesn't have spotlights. If you prefer a battery power camera that supports spotlights, the Argus 3 Pro is recommended. https://www.amazon.com/gp/product/B08NP4NNR9/ | ReolinkDirect | 2023-03-21 |
| can you view live video feeds?? | 2022-07-15 | Hello. Yes, you can watch the living video stream and record video via the Reolink APP downloaded on your phone and PC Client for free. | ReolinkDirect | 2022-07-15 |
| possible to view live feed for 4 cameras? | 2023-05-10 | Hello. Yes, you could add four cameras to the same Reolink App and view them simultaneously. For how to add a second/third/fourth device to the Reolink App, please refer to https://support.reolink.com/hc/en-us/articles/900000527923. | ReolinkDirect | 2023-05-10 |
| Does the two cameras ship in one box 📦 | 2022-08-03 | Hello, these two cameras are not packaged together but are sold together. Therefore, the three items in this bundle will be packaged saperately. | ReolinkDirect | 2022-08-04 |
| El cable que conecta el panel solar con la cámara. ¿Viene en el Paquete?, ¿Cuánto mide el largo del cable?. | 2023-06-06 | Hola. El cable que conecta la cámara y el panel solar está unido al panel solar. La longitud del cable del panel solar Reolink es de 4 metros (13 pies). Si no es lo suficientemente largo para usted, usted puede considerar la compra de nuestro cable de extensión del panel solar (4,5 metros/15 pies): https://www.amazon.com/dp/B095KK4L57 Hello. The cable that connects the camera and solar panel is attached to the solar panel. The cable length of the Reolink Solar Panel is 4 meters (13 feet). If it is not long enough for you, you may consider purchasing our Solar Panel extension cable (4.5 meters/15 feet): https://www.amazon.com/dp/B095KK4L57 | ReolinkDirect | 2023-06-07 |
| How far from can it reach from the router | 2023-02-08 | Hello, the wifi signal distance depends on your usage environment. In an open area, without any obstacles and interferences from other WiFi signals, the distance can reach 70~80 meters (about 210~240 feet) and the live video is stable and smooth. Here is an article you can refer to: https://support.reolink.com/hc/en-us/articles/360008743233 | ReolinkDirect | 2023-02-09 |
| Do you need a monthly service? | 2022-08-02 | Hello, you can use this 2K Security Camera System Wireless Outdoor on the Reolink app or Client on PC for free unless you subscribe to an upgraded Reolink Cloud Service Plan. Besides, we offer a free Basic Plan for Reolink Cloud storage. | ReolinkDirect | 2022-08-03 |