| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| What is the distance that the headphones can be moved away from the phone or computer after Bluetooth pairing? | 2023-05-31 | When there is no any obstacles between the headphones and the connecting audio devices, the headphones can be moved around 32.8 feet (10 meters) away from the connecting audio devices. | Rayking Direct | 2023-05-31 |
| Can you cut the headband off? | 2023-06-21 | I’d be reluctant to do that. The batteries extend a ways back. | Amazon Customer | 2023-06-21 |
| Can you cut the headband off? | 2023-06-21 | There are wires inside the headband, please don't cut the headband. | Rayking Direct | 2023-06-21 |
| What size of case would fit this ? | 2022-05-31 | The size of the charging case is 2.1*2.28*1.18inches, please find a case that suitable for it's size. | Jane | 2022-11-01 |
| Is as21 headphones compatible with iphone and android ? | 2023-05-27 | Yes! It is compatible with any devices supporting Bluetooth 5.3 and below. | Rayking Direct | 2023-05-29 |
| I'm running android 11 and bluetooth 5.1 and can't hear ring tones. Music is fine. Have checked all settings. Need help? | 2023-04-21 | About the ringtone, the sound output of the ringtone may vary depending on the phone when different phones are connected to our headphones. Could you please check if your phone belongs to the following status? 1. Both the phone and the headphones have a sound output of the ringtone, when you were too close to the phone, you may only hear the ringtones from the phone and not from the headphones. Please check the headphones after away from the phone. 2. After connecting to the phone, the headphones receive audio and video sounds by default, but the ringtone and call sound require the user to select our headphones as the signal receiver in the Bluetooth settings or answering settings of the phone. Please check the Bluetooth settings or answering settings for our headphones on your phone. If the problem still cannot be solved, could you please contact us through Amazon messages to further check? | Rayking Direct | 2023-04-23 |
| How to reset the bluetooth headphones？ | 2023-03-27 | Video could not be loaded | Rayking Direct | 2023-03-29 |
| Is it compatible with Android? | 2022-08-25 | Hi, Thanks for your question. Yes, these earbuds are compatible with Android device. Hope this helps. Best, | Phoenix Smart | 2022-08-26 |
| Will they connect to multiple devices simultaneously？ | 2023-04-07 | They can connect two devices simultaneously with just four steps. Step 1: Please turn on the AS21 bluetooth headphones. When it is in pairing status, turn on your A device's bluetooth, connect the bone conduction headphones to A device via bluetooth. Step 2: After A device is successfully connected，turn off the A device's bluetooth. Step 3: Turn on your B device's bluetooth, connect the headphones to B device via bluetooth.Then turn on the A device's bluetooth again and connect it to the headphones. Step 4: You will find that two devices are successfully connected to the AS21 bluetooth headphones. | Rayking Direct | 2023-04-07 |
| Can i quickly pause with a button on the headphones? | 2023-05-31 | Yes. The button is located on the right side facing down. | Rayking Direct | 2023-06-01 |
| Microphone for phone calls?? | 2023-04-21 | No | Clinton Hammond | 2023-04-21 |
| Microphone for phone calls?? | 2023-04-21 | Yes, I take calls on it | JeRend | 2023-04-21 |
| Microphone for phone calls?? | 2023-04-21 | There is a microphone near the right earbud. You can use earphones for phone calls. | Rayking Direct | 2023-04-23 |
| Can i quickly pause with a button on the headphones? | 2023-04-04 | Yes. The button is located on the right side facing down. | Rayking Direct | 2023-04-04 |
| How do we get a replacement charging cord? | 2023-04-02 | We are preparing to ship the individual charging cords to the warehouse. It will be in stock within a month. You can buy the replacement charging cord in our shop after 1 month. If your charging cord is defective currently, please contact us through Amazon messages to claim the warranty. | Rayking Direct | 2023-04-03 |
| Does it work with Android? | 2022-08-26 | Hi, Thanks for your question. Yes, these earbuds work with Android. Best, | Phoenix Smart | 2022-08-26 |
| Does it work with Android? | 2022-08-26 | Yes | KennyC | 2022-08-26 |
| Random high pitch “ringing” noise occurs, with and without audio playing. Is there a way to solve this? | 2023-04-28 | Hello I'm not sure what you're talking about I do not have that problem not sure where you're getting that info from but my work fine | Jack skelligton | 2023-04-28 |
| Random high pitch “ringing” noise occurs, with and without audio playing. Is there a way to solve this? | 2023-04-28 | Does the problem remain after following the troubleshooting below? X. Full charge the earphones X. Reset your earphones. You can find the reset steps in the user manual. X. Make sure that the Bluetooth devices around the earphones have been turned off, and keep the earphones close to the audio source device X. Test earphones with other devices If the problem remains, could you please contact us to claim the warranty through Amazon messages? | Rayking Direct | 2023-05-01 |
| Is as21 headphones compatible with iphone and android ? | 2023-04-04 | Yes, AS21 bone conduction headphone is compatible with iPhone and Android. | Rayking Direct | 2023-04-04 |
| Can wear glasses with the AS21 open-ear headphones? | 2023-05-29 | Yes, you can! | Rayking Direct | 2023-05-29 |
| Can wear glasses with the AS21 open-ear headphones? | 2023-05-29 | Yes， you can wear glasses with the AS21 open-ear headphones. Please wear your headphones first and adjust them to a comfortable position before putting on your glasses. This will provide a more stable and comfortable experience. | Rayking Direct | 2023-06-01 |
| Can wear glasses with the AS21 open-ear headphones? | 2023-04-06 | Yes, you can wear glasses with the AS21 open-ear headphones. Please wear your headphones first and adjust them to a comfortable position before putting on your glasses. This will provide a more stable and comfortable experience. | Rayking Direct | 2023-04-06 |
| How can I check the status when the headphones are charging？ | 2023-03-28 | Video could not be loaded | Rayking Direct | 2023-03-29 |
| How do you adjust the head band? | 2023-04-09 | You cant | Jack skelligton | 2023-04-09 |
| How do you adjust the head band? | 2023-04-09 | Our headphones are featuring a titanium memory metal frame, you don't need to adjust the headband, and it will suitable for most people. | Rayking Direct | 2023-04-10 |
| What’s in the package？Is the charging cable included? | 2023-05-20 | Video could not be loaded | Rayking Direct | 2023-05-22 |
| What’s in the package？Is the charging cable included? | 2023-05-20 | Dear Customer， Thank you for your question.The packing list of bluetooth headphones is: -1* AS21 Bone Conduction Headphones -1* Quick Magnetic C | Rayking Direct | 2023-05-22 |
| What’s in the package？Is the charging cable included? | 2023-05-20 | Dear Customer， Thank you for your question.The packing list of bluetooth headphones is: -1* AS21 Bone Conduction Headphones -1* Quick Magnetic Charging Cable（On the inside of the box） -1* User Manual | Rayking Direct | 2023-05-22 |
| What’s in the package？Is the charging cable included? | 2023-05-20 | Video could not be loaded | Rayking Direct | 2023-05-23 |
| How can I check the status when the headphones are charging？ | 2023-05-23 | Video could not be loaded | Amazon Customer | 2023-05-23 |
| How can I check the status when the headphones are charging？ | 2023-05-23 | Dear customers, Thank you for your question.Please check the attached video for detailed steps. You can check the charging status with the light.The green light means “The headphones is charing” and the white light means“The headphones is fully charged”. | Amazon Customer | 2023-05-23 |
| No puedo contestar las llamadas en mi Pixel 64, ¿me pueden ayudar? | 2023-04-23 | Yo boté esos audífonos, a la semana dejaron de funcionar | Fernando Valenzuela | 2023-04-23 |
| No puedo contestar las llamadas en mi Pixel 64, ¿me pueden ayudar? | 2023-04-23 | Solo lo e usado para escuchar música . Le recomiendo ver las instrucciones y buscar en qué botón tiene esa opción . Otra opción ver un video en YouTube talves pueda resolver con eso | Carlos valdes | 2023-04-24 |
| No puedo contestar las llamadas en mi Pixel 64, ¿me pueden ayudar? | 2023-04-23 | ¿Si no puede contestar el teléfono o no hay sonido después de contestar el teléfono, ¿ puede decirnos? Póngase en contacto con nosotros a través de Amazon News para realizar más inspecciones y solicitar una garantía. | Rayking Direct | 2023-04-24 |
| When my phone rings, what type of notification comes through these headphones? | 2023-04-20 | I sent my back because I couldn't wear them 😞. So I can't answer that question | Bwillis | 2023-04-20 |
| When my phone rings, what type of notification comes through these headphones? | 2023-04-20 | Whatever ring tone you have set up on your phone will sound through the headphones. | Andrew J Boyd | 2023-04-20 |
| When my phone rings, what type of notification comes through these headphones? | 2023-04-20 | Whatever ring tone that you have on your phone now it's the same one that you hear through the this particular headset | Clinton Hammond | 2023-04-21 |
| When my phone rings, what type of notification comes through these headphones? | 2023-04-20 | The headphones will transmit any sound signal they receive from your phone after connecting. | Rayking Direct | 2023-04-23 |
| How to adjust the volume via AS21 bluetooth headphones only? | 2023-05-23 | Video could not be loaded | Rayking Direct | 2023-05-23 |
| How to adjust the volume via AS21 bluetooth headphones only? | 2023-05-23 | Dear Customer， Thank you for your question.Please check the attached video for detailed steps. Our AS21 Bluetooth headphones have three control buttons. They are responsive and easy to operate. You don't need to turn on your phone, you can adjust the volume directly through the volume buttons. -Click the volume button to adjust the volume. -Press the volume button for 1.2 seconds to switch songs. -Quickly triple-click the “MFB” button to call SIRI. -Long press the MFB button for 2 seconds to power on. -Long press the MFB button for 3 seconds to power off. | Rayking Direct | 2023-05-23 |
| Are these true bone conduction headphones or air conducting? | 2023-03-30 | Our earphones are Open-Ear Design & Air Conduction Technology. It will reduce shock to the ear and provide you with a comfortable wearing experience. | Rayking Direct | 2023-03-30 |
| Will your open-ear headphones shake or fall off while you're running or working out? | 2023-04-07 | No, it will stay securely in your ear and won't shake or fall off while you're running, working out, or cycling. | Rayking Direct | 2023-04-07 |
| Is there a mic?? | 2023-06-06 | No, that is the only downside. But the long lasting battery makes it worth the purchase | gina | 2023-06-06 |
| Is there a mic?? | 2023-06-06 | Don't worry. There is a microphone in the right earbud. | Rayking Direct | 2023-06-07 |
| How to reset the bluetooth headphones？ | 2023-05-31 | Video could not be loaded | Rayking Direct | 2023-06-01 |
| How to reset the bluetooth headphones？ | 2023-05-31 | Dear customers, Thank you for your question.Please check the attached video for detailed steps. Step 1，Keep the wireless headphones power off，press and hold the MFB button for 10 second，and you will see that green light and white light flash alternately.This means that the reset is complete. Step 2，After the above reset operation is completed, you can connect the new device at will. When your wireless headphones have the problem，please try step 1. | Rayking Direct | 2023-06-01 |
| How to reset the bluetooth headphones？ | 2023-05-23 | Video could not be loaded | Amazon Customer | 2023-05-23 |
| How to reset the bluetooth headphones？ | 2023-05-23 | Dear customers, Thank you for your question.Please check the attached video for detailed steps. Step 1，Keep the wireless headphones power off，press and hold the MFB button for 10 second，and you will see that green light and white light flash alternately.This means that the reset is complete. Step 2，After the above reset operation is completed, you can connect the new device at will. When your wireless headphones have the problem，please try step 1. | Amazon Customer | 2023-05-23 |
| What is the distance that the headphones can be moved away from the phone or computer after Bluetooth pairing? | 2023-04-07 | When the phone is in the living room, I can still connect even when I walk to a room about 32.8 feet (10 meters) away. | Rayking Direct | 2023-04-07 |
| How can I check the status when the headphones are charging？ | 2023-05-31 | Dear customers, Thank you for your question.Please check the attached video for detailed steps. You can check the charging status with the light.The green light means “The headphones is charing” and the white light means“The headphones is fully charged”. | Rayking Direct | 2023-06-01 |
| How can I check the status when the headphones are charging？ | 2023-05-31 | Video could not be loaded | Rayking Direct | 2023-06-01 |
| How to pair the bluetooth headphones with my phone？ | 2023-05-18 | Turn your phone on Bluetooth and it will scan.Oncenyou see the headphones you are trying to connect with tap that one and it should connect | Bwillis | 2023-05-18 |
| How to pair the bluetooth headphones with my phone？ | 2023-05-18 | Follow manual instructions | Daniel S. -USA- | 2023-05-18 |
| How to pair the bluetooth headphones with my phone？ | 2023-05-18 | Go into your settings and if there is a button press it on the headphones and then connect it to your phone might take a few times to connect make sure it’s charged | natalie gentry | 2023-05-18 |
| How to pair the bluetooth headphones with my phone？ | 2023-05-18 | Dear Customer， Thank you for your question.Please check the attached video for detailed steps. When connecting for the first time： Step1，Press and hold the MFB button for two seconds to power on AS21 bluetooth headphones. Step2，Activate the Bluetooth setting on your phone search and click" AS21" to connect. And once connected, you will hear the voice prompt "connected" if you wear bluetooth headphones. For the second use： If the earbuds have been connected to your device and the Bluetooth settings for that device are turned on, they will automatically reconnect to the last connected device when the headphones are powered on. | Rayking Direct | 2023-05-22 |
| How to pair the bluetooth headphones with my phone？ | 2023-05-18 | Dear Customer， Thank you for your question.Please check the attached video for detailed steps. When connecting for the first time： Step1，Press and hold the MFB button for two seconds to power on AS21 bluetooth headphones. Step2，Activate the Bluetooth setting on your phone search and click" AS21" to connect. And once connected, you will hear the voice prompt "connected" if you wear bluetooth headphones. For the second use： If the earbuds have been connected to your device and the Bluetooth settings for that device are turned on, they will automatically reconnect to the last connected device when the headphones are powered on. | Rayking Direct | 2023-05-23 |