| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Problems: only 6 sec recording w/SD Card, recording starts after subject has left area, & motion alert activates from reflection off of glass door? | 2022-08-14 | You can change the recording from motion to full time. Motion only record short when detect the motion. | PANORAXY | 2022-09-30 |
| What is the warranty and customer service? | 2022-12-14 | Hi there we provide free toll suport and email support. Please contact us when free Free Toll for Support +1 833 235 4777 Working Time: EST 10:00 AM~8:00 PM, Mon~Fri support@panoraxy.com (reply within 24 hours even at weekend) All the products from us is 1 year warranty since you order the camera. Contact us when you need our hands without any hesitate. | PANORAXY | 2022-12-15 |
| How do in turn off the sound the device makes. It’s so loud and I don’t want noise coming from the device. | 2022-09-21 | If the sounds happens when you open the App, you can turn off the sounds in the App interface by click the speaker ICON. If the sounds happens when App is off, when the light has no change, please contact support@panoraxy.com to check the issue. They will swap a new one to you. | PANORAXY | 2022-09-22 |
| Did not come with any booklet meet to know how to download the app. The website sucks as well | 2023-03-11 | In your google or iPhone App Store look for YI IoT And download and then follow the instructions | LADIKATHE | 2023-03-12 |
| Can the camera operate in 220 Volts. as well as 110 V.? | 2022-10-19 | Yes, it is. It is from 100V to 230V, but it is two pin US/CN socket. If you are using in UK or Euro socket, you need a adapter for this. | PANORAXY | 2022-10-19 |
| All I want to do is keep an eye on my front door from inside the house on my android phone. I won't be doing any storage. Will this work? | 2022-08-28 | Yes it does work. Also for a few dollars you can put a micro memory card in it and you can record it as well | majid eslami | 2022-08-28 |
| Does it video only when plugged in ? | 2022-12-09 | yes, you need plug in to get power. Or it will not record. | PANORAXY | 2022-12-09 |
| Does it video only when plugged in ? | 2022-12-09 | Yes, has to be plugged in with sd card. You will be constantly hounded to subscribe to their cloud service. This is my 3rd exchanged unit that doesn't always perform well. | Cobra429 | 2022-12-09 |
| Does it video only when plugged in ? | 2022-12-09 | Yes & to get more than 5 or 6 seconds, you have to purchase a cloud storage from them | Cheri G | 2022-12-09 |
| Does it video only when plugged in ? | 2022-12-09 | Yes | Amazon Customer | 2022-12-09 |
| What is the warranty and customer service? | 2022-12-14 | Hi there we provide free toll suport and email support. Please contact us when free Free Toll for Support +1 833 235 4777 Working Time: EST 10:00 AM~8:00 PM, Mon~Fri support@panoraxy.com (reply within 24 hours even at weekend) All the products from us is 1 year warranty since you order the camera. Contact us when you need our hands without any hesitate. | PANORAXY | 2022-12-15 |
| Can this be used outdoors as your ad states? | 2022-09-23 | THERE IS AN OUTDOOR CAMERA WHICH COMES WITH TWO ANTENNA ATTACHED TO IT AND THEN THERE IS THE INTERIOR CAMERA WITH NO ANTENNA ATTACHED. BOTH REQUIRE A REGULAR OUTLET TO PLUG INTO TO POWER ON AND BOTH NEED A STORAGE CARD WHICH IS NOT INCLUDED WITH INITIAL PURCHASE. THESE DO USE A CLOUD SERVICE TO FUNCTION , HOWEVER THERE IS NO MONTHLY FEE FOR THE CLOUD SERVICE. | DASCOBOY | 2022-11-01 |
| If this is plugged in a low socket, how high up will the view be? | 2022-09-29 | You can easily plug as upwards or downwards according to your needs. You can reverse the image in the settings of the app. And you can adjust the PTZ to get higher view. | PANORAXY | 2022-09-30 |
| If this is plugged in a low socket, how high up will the view be? | 2022-09-29 | I had to return. Did not work for me. The angle not good | Gina Mincey | 2022-10-01 |
| How much is the subscription? | 2022-10-27 | I couldn’t get them to work. I sent them back and they never gave me my money back | philip w. | 2022-10-27 |
| How much is the subscription? | 2022-10-27 | THIS CAMERA AND AN EXTERIOR CAMERA WHICH HAS TWO ANTENNAS ATTACHED USE A CLOUD SERVICE CALLED "CLOUD EDGE" AND THERE IS NO MONTHLY SUBSCRIPTION FOR USING IT. YOU WILL NEED TO PURCHASE A STORAGE CARD FOR EACH CAMERA WHICH IS NOT INCLUDED WITH THE INITIAL CAMERA PURCHASE. THESE ALSO MUST BE PLUGGED INTO AN OUTLET (OR EXTENSION CORD TO OPERATE. THEY DO NOT WORK OFF OF A USB CABLE OR BATTERIES. THE PICTURE QUALITY IS VERY GOOD . | DASCOBOY | 2022-11-01 |
| How much is the subscription? | 2022-10-27 | depends how many camera and how days history that you need. If you only have one camera and 7 days motion record, it will be 4.99USD each month. If you need 7days full video, it will be 7.99USD. Suggest you to order a microSD card, not to use the cloud to save cost. | PANORAXY | 2022-11-02 |
| Can this device or camera be used with any other app if so please list them? | 2022-10-14 | Only works with YI IOT. | PANORAXY | 2022-10-14 |
| I need to know which card to use I bought scan disk and it doesn't fit | 2022-11-13 | Any micro sd card should work. Get a high performance card for better playback. | Cobra429 | 2022-12-09 |