| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| What is the fee for access to the cloud? | 2022-10-20 | Right now the "Cam Plus" service is $1.67/month... billed annually. | Mr. Rob | 2022-10-20 |
| What is the fee for access to the cloud? | 2022-10-20 | $1.25 per camera per month on sale when u first purchase the camera | Bud Martiny | 2022-10-20 |
| With the v3 detection settings set to low (motion 25, sound 10 ) how much data/bandwith will be consumed in a 24 hour period ? | 2022-11-13 | The WyzeCam’s live stream video feature uses 1-2MB per minute in SD video or 4-7MB per minute in HD video | Charles Butler | 2022-11-13 |
| Is there a privacy setting? | 2023-04-09 | Not that I’ve read | Grumpy | 2023-04-09 |
| Is there a privacy setting? | 2023-04-09 | Not sure what is meant by 'privacy'- access and all control of the cam is from an application on your phone or desktop using a nearby network, and the application is password protected. It's a great security cam for the money- nice image, and easy to use. | Ken | 2023-04-09 |
| If my cam v3 is stolen, can the theif use it by adding it to their wyze app? | 2023-03-20 | There is nothing stopping them from doing that. The camera can be setup to connect to their Wyze acct and wi fi easily | KatzMeow | 2023-03-20 |
| What is differences between pet and non pet versions? Why $30 more? | 2023-01-15 | The pet version pans. | Deborah Stevens | 2023-01-15 |
| What is differences between pet and non pet versions? Why $30 more? | 2023-01-15 | All V3 cameras are the same. Your claim that you can get two V3 cameras for $40 needs proof because I would like to buy them. | Mark Barone | 2023-01-15 |
| Is the $70.96 for (2) v3 pet cams? | 2023-01-15 | yes, 2 for 70 and 3 for 105 | KatzMeow | 2023-03-20 |
| My footage changed to black and white anyone know why? | 2022-10-21 | If you have the settings on Auto then it's gonna go black and white, you have to go into the settings and put it on what you want & at night it's better in black and white cause it shows everything you can't hide anywhere, I had this problem when I hooked them up for the first time, so go into your settings and put your camera to 'ON' instead of Auto & you should have color during the day and night but I recommend you to put it on black and white at night and color during the day | Scottie Rushton | 2022-10-21 |
| Today I bought a kit with two Wyze v3 cameras and both have problems with the microphone, they sound very ugly with a lot of noise.? | 2023-03-23 | I have been a customer of Wyze since their inception and every product had worked perfectly. If you are having issues with sound I can only imagine it has something to do with your network or you receiving device. Nonetheless Wyze has excellent customer service and will replace your devices or support you. I have every device they sell and I can assure you that they are all high quality and work exactly as advertised. | Paul Szabo | 2023-03-23 |
| Is it possible to disable the microphone? | 2022-10-31 | Yes you can turn it off in the app. | Lee | 2022-10-31 |
| Is it possible to disable the microphone? | 2022-10-31 | In settings you can turn it off | Diane | 2022-10-31 |
| If the microsd card gets filled up, is there a function to auto delete the older files to create more space? | 2022-11-03 | Yes. When the microSD card is full, it will overwrite the oldest footage and roll forward. 32GB microSD card will hold approximately 2 days of HD video and 7 days of SD video. 128GB microSD card will hold approximately 8 days of HD video and 28 days of SD video. | Wyze Labs | 2022-11-04 |
| Is it optionally battery-powered or wired? The wyze v3 cameras has option to run on battery but some on here don't, does this one? | 2023-04-18 | I have not seen any wyse cameras that are battery powered except the v1 and 2 out door cameras. | John Da man | 2023-04-18 |
| Is it optionally battery-powered or wired? The wyze v3 cameras has option to run on battery but some on here don't, does this one? | 2023-04-18 | No, it is hardwired only | KatzMeow | 2023-04-18 |
| Is it optionally battery-powered or wired? The wyze v3 cameras has option to run on battery but some on here don't, does this one? | 2023-04-18 | The ones I purchased does not have that option. You may purchase extension wire to reach areas you want video coverage, but are too far from an electric outlet. Good luck. | Buyer | 2023-04-19 |
| Is it optionally battery-powered or wired? The wyze v3 cameras has option to run on battery but some on here don't, does this one? | 2023-04-18 | It is plug in only | Kim | 2023-04-19 |
| What subscription do I need to view camera on Echo Show? | 2023-04-18 | I used them before and I love them. But the new set is not good , they don't record and I still can't connect two of the 4 I bought. I do not recommend them, so I have not tried to connect them with my eco system | Gloria Araceli Hernandez | 2023-04-18 |
| If camera is not subscribed & only has SD card is the only option continuous recording? ie is record when motion detected exclusive to subscription? | 2022-12-01 | Everything you need is in the box as they say, but if you want to save the 'clips' of events, you need a micro-SD card. You will also need a Sync Module 2, and a subscription, if you want your 'clips' saved on the cloud for up to 90 days. | Grumpy | 2022-12-01 |
| If camera is not subscribed & only has SD card is the only option continuous recording? ie is record when motion detected exclusive to subscription? | 2022-12-01 | No you can set it to motion events only with the SD card, however, if your not subscribed you don't get the video clips for notifications you get snapshots so you'll need to go into playback to watch the event. | Sarah | 2022-12-01 |
| If camera is not subscribed & only has SD card is the only option continuous recording? ie is record when motion detected exclusive to subscription? | 2022-12-01 | The SD card is limited by the Wyze OS. The SD card records 2 to 3 days of video. You get 2 weeks of an event picture for free with a maximum of 1 picture every 5 minutes With the subscription you get 2 weeks of event videos which are short (30 seconds or a lot less). | Mark Barone | 2022-12-02 |
| What can I do interactively without the network service? I want to observe the catio while I am at home, over wifi. | 2022-10-27 | WiFI access and bluetooth connection are necessary | Grumpy | 2022-10-27 |
| What can I do interactively without the network service? I want to observe the catio while I am at home, over wifi. | 2022-10-27 | You can watch your animals anytime thru your phone (or I guess your computer). I like to see what is going on in my yard thru out the day so I can just go to the app and watch thru my camera. | Debbie P | 2022-10-28 |
| What can I do interactively without the network service? I want to observe the catio while I am at home, over wifi. | 2022-10-27 | You don't need internet service to use the cameras via phone or computer as long as they are on the same WiFi network. You must have internet access if you want to view your home from anywhere else but your home. | Steve Boyce | 2022-10-28 |