| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Does this camera works with tuya app? | 2022-08-17 | We are sorry that our current XIAOVV Solar Camera Security Outdoor does not support tuya APP, you can download XIAOVV APP in Google or Apple store, our device can use XIAOVV APP to control and run | XIAOVV US | 2022-08-18 |
| Will this send notification to my phone when movement is detected? | 2023-01-31 | Yes, when our camera detects the presence of people or animals in the monitoring screen, it will send an alarm sound (the alarm sound can be set by yourself) and send a text message to your mobile phone. (It is necessary to obtain the permission of mobile phone to push messages). If you insert an SD card or turn on the cloud service when using the camera, the camera will also record and automatically save it for review and viewing, and alarm triggering events. If you have other questions or questions, please consult XIAOVV after-sales email: davidxiaovv@gmail.com | XIAOVV US | 2023-02-01 |
| Does this camera follow you with auto tracking by itself? | 2023-03-07 | Yes, this XIAOVV solar camera will automatically track, but you need to manually set it in the APP. The video is a demonstration of the real use effect of auto tracking. How to use the "Motion track" function What is motion tracking · The motion tracking function means that when an object moves in front of the screen, the device will automatically turn the lens direction according to the movement trend of the largest object in the screen Turn on motion tracking · For devices that have this function enabled, can find the [Motion track] option by clicking [More] on the real-time preview interface · If the PTZ device does not display [Motion track] function in the APP, please contact the technician · The user can click [More]-[Motion track] to turn on or off the mobile tracking function, and the switch is turn on in blue Set guard position · The user can click [More]-[Motion track] to set the guard position. When the device stops moving and tracking for a period of time, the lens direction returns to the set guard position. · The guard position does not support deletion, the user sets a new guard position can overwrite the original guard position Note: The motion tracking function is an experimental function. There may be a certain deviation in the actual use scene. If there is a large error rate, it is recommended to turn off this function | XIAOVV US | 2023-03-08 |
| where in the app is the setting to manually activate mobile tracking? | 2023-01-15 | 1. Successfully connected the camera to 2.4G wifi 2. Log in to your XIAOVV account and enter the monitoring interface 3. Click more-motion track to enable the mobile tracking function If you have other questions, please ask questions or contact the after-sales technical support mailbox davidxiaovv@gmail.com | XIAOVV US | 2023-01-29 |
| Will this camera work with V380pro? | 2022-10-04 | Hello, v380pro is a sub-brand of our company. Our brand XIAOVV only supports XIAOVV APP. | XIAOVV US | 2022-10-08 |
| Does it work with alexa? | 2022-09-18 | Hello, so far our devices do not support work with alexa, you can use our products through Google paly or Apple store download XIAOVV APP | XIAOVV US | 2022-09-20 |
| The app has my camera in the Housekeeper group. How do I change to another group with a better name? | 2022-09-01 | Video could not be loaded | XIAOVV US | 2022-09-02 |
| Is there a monthly fee | 2022-12-06 | No there isn’t a monthly fee | jackie | 2022-12-06 |
| Can this work with echo 8 | 2022-08-17 | Thank you for your question. When using our products, you need to download the XIAOVV APP from the Google store or Apple store first. You can use the XIAOVV APP downloaded from your mobile phone to control the device. If your echo show 8, you can download our XIAOVV on the Google or Apple store. APP, you can use our products. | XIAOVV US | 2022-08-18 |
| Does this camera need wi fi to work? | 2022-12-06 | Yes, this camera needs Wifi. But it works great! | 😜Carrie | 2022-12-06 |
| Does this camera need wi fi to work? | 2022-12-06 | Yes. | howard | 2022-12-06 |
| Does this camera need wi fi to work? | 2022-12-06 | Yes, the camera needs 2.4GWiFi (5GWiFi does not support) If you have other questions, please ask or contact XIAOVV after-sales support team email: davidxiaovv@gmail.com | XIAOVV US | 2023-01-29 |
| Does this support CloudEdge app? | 2023-03-05 | Hello, our device only supports our XIAOVV APP. If you have more questions, please ask. | XIAOVV US | 2023-03-06 |
| Does this model support rtsp? | 2023-04-26 | Sorry, our device currently does not support RTSP protocol | XIAOVV US | 2023-04-26 |