| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Can I use a 256gb memory card ? | 2023-02-13 | Dear friend, Hi, thanks for your inquiry. 1. BOIFUN camera supports up to 128GB SD card. It is recommended to use genuine Kingston, SanDisk and other Micro SD cards. The Micro SD card needs to meet the following conditions: the reading and writing speed requires Class10 level, and the file format is FAT32. 2. please feel free to contact us: admin@boifun.net. | Boifun Security | 2023-02-14 |
| Can I use a 256gb memory card ? | 2023-02-13 | Yes | Les Freehling… | 2023-02-15 |
| What kind of SD card takes??? | 2023-02-03 | A micro SD card. I believe I went with the max at 128 GB. | Paul M. | 2023-02-03 |
| What kind of SD card takes??? | 2023-02-03 | I have a 15 but prefer bigger as we have a great deal of wildlife in our backyard | Les Freehling… | 2023-02-04 |
| What kind of SD card takes??? | 2023-02-03 | Dear friend, Hi, thanks for your inquiry. 1. It is recommended to use genuine Kingston, SanDisk and other Micro SD cards. The Micro SD card needs to meet the following conditions: the reading and writing speed requires Class10 level, and the file format is FAT32, support up to 128G. 2. please feel free to contact us: admin@boifun.net. | Boifun Security | 2023-02-06 |
| does this come in black? | 2023-05-23 | Check it out in the description or with Amazon. | Jack Hobbs | 2023-05-23 |
| How long it the power cord from the solar panel to the camera? | 2022-11-25 | Three feet | Brad osborn | 2022-11-26 |
| How long is the cord from the solar panel to the camera? | 2022-11-25 | About three feet long. | Brad osborn | 2022-11-26 |
| How long is the cord from the solar panel to the camera? | 2022-11-25 | Dear friend, Hi, thanks for your inquiry. 1. The wire from the solar panel to the camera is 9.8-ft long. 2. Please feel free to contact us: admin@boifun.net. | Boifun Security | 2022-11-28 |
| Does the rotation can be remotely controlled? | 2023-05-24 | Yes, it is controlled on the app. It does not auto-pan | Jenna Hughes | 2023-05-24 |
| Does the rotation can be remotely controlled? | 2023-05-24 | Yes you can rotate the camera on your app. | Andres | 2023-05-25 |
| Does the rotation can be remotely controlled? | 2023-05-24 | Yes the camera motion is controlled from the APP installed on your phone. | Bruce | 2023-05-25 |
| Any idea how much internet gigas it will use? | 2022-10-03 | Dear friend, Hi, thanks for your inquiry. 1. The camera only supports 2.4GHZ WiFi, please ensure the WiFi signal strength is more than75%, and the password is right.(Attach the actual use scene of the camera) 2. please feel free to contact us: admin@boifun.net. | Boifun Security | 2023-01-04 |
| Can you use the camera application on a desktop | 2022-10-13 | Theoretically, yes. Windows 11 (and with similar work, Windows 10) support the sideloading of the Google Play Store and its supporting apps so that you can access the Cloudedge app through that app store. Whether or not it will run or not, I cannot say. Cloudedge is not currently available through the Microsoft App Store. | Dan | 2022-10-13 |
| Can you use the camera application on a desktop | 2022-10-13 | Dear friend, Hi, thanks for your inquiry. 1. You can operate and control the camera on your mobile phone and tablet computer, the APP does not support desktop operation. 2. please feel free to contact us: admin@boifun.net | Boifun Security | 2023-01-04 |
| How does it hold up in extreme weather summer 100+ degrees winter snow and sub zero temps of course rain in spring? | 2023-01-28 | Not reliable as far as WiFi connectivity is concerned. Frequently goes offline in extreme cold temperatures. I had to return it for this reason. | Tim | 2023-01-28 |
| How does it hold up in extreme weather summer 100+ degrees winter snow and sub zero temps of course rain in spring? | 2023-01-28 | I live in the Arizona USA. The central desert area. My cameras have had 1.5 yrs in of Az mother nature. Sofar there doing very well. | scott weber | 2023-01-28 |
| Does this camera provide end-to-end encryption, WPA 2 or 2 factor authentication?? | 2023-03-06 | Dear friend, Hi, thanks for your inquiry. 1. It is supported. In accordance with the Consumer Privacy Protection Principles, Boifun is committed to protecting your privacy. Every Boifun product uses the AES 256-bit encryption algorithm, acting like a shield to keep away from all hackers and keep it private anytime, anywhere. 2. please feel free to contact us: admin@boifun.net | Boifun Security | 2023-03-07 |
| Do you have to pay ever for using humanoid pir detection? also, does this camera supports defining detection zone? thanks. | 2023-06-04 | You can set it for human and animal detect or vehicle detect. I have alerts and app set up on my phone. I get alerts when camera detects movement day or night. Don’t pay anything for app usage. | kevin | 2023-06-04 |
| Do you have to pay ever for using humanoid pir detection? also, does this camera supports defining detection zone? thanks. | 2023-06-04 | Dear customer, this camera supports definiting detection zone. And you can pay for humanoid PIR detection for detecting cars, dogs or other more. | Boifun Security | 2023-06-05 |
| Hi I got the canera setup and let it charge then i mounted it was great but the solar panel must not have charged it and it fully discharged and now i | 2023-03-01 | You may need to position the solar panel in a more optimal location or angle. | Sandy C | 2023-03-01 |
| Hi I got the canera setup and let it charge then i mounted it was great but the solar panel must not have charged it and it fully discharged and now i | 2023-03-01 | Dear friend, Hi, thanks for your inquiry. 1. I suggest you try to wipe off the dust on the solar panel and choose a place where sunlight can reach, tilt the solar panel 45°, and after 12 hours, check whether the power has increased, if not, please contact us in time. 2. please feel free to contact us: admin@boifun.net | Boifun Security | 2023-03-01 |
| How many cameras can be hooked up together on the system | 2023-03-25 | Dear friend, Hello, thank you for your enquiry. 1. As long as your house is large enough, you can install corresponding cameras according to your needs. As long as they are successfully paired, you can operate your camera on the app. 2. Feel free to contact us: admin@boifun.net | Boifun Security | 2023-03-27 |
| How many watts is the solar panel | 2023-05-09 | Good question!! Not sure since it is not on their site or panel but can't be more then 20 watts. It is enough to charge the battery in the camera anyway. Just like any solar panel, if there is no sun for a period of time it can not charge the battery. It is well made,so I am sure they took that into account. | Truth teller | 2023-05-09 |
| Hi this camera have auto tracking? Thanks | 2023-03-21 | Dear friend, Hi, thanks for your inquiry. 1. This camera does not support automatic tracking. Boifun security cameras have sensitive motion detection and sound and light alarms, providing strong protection for your property. 2. please feel free to contact us: admin@boifun.net. | Boifun Security | 2023-03-21 |
| Work with Google home nest? | 2023-05-22 | Nope I don't believe so. It comes with it's own app | jedismurf | 2023-06-03 |
| Is it possible to set the camera for continuous recording plus get alerts? | 2023-03-19 | With a sim card yes | Mart | 2023-03-19 |
| Is it possible to set the camera for continuous recording plus get alerts? | 2023-03-19 | No, not continuous. Only motion activated. | cjhickles | 2023-03-19 |
| Is it possible to set the camera for continuous recording plus get alerts? | 2023-03-19 | There are three types of recording.15 secs 30 secs and long recording .but the long recording I don't think it's continuous.i think it records only when there is motion caught of a person and it's only when that person is in the view.it will record the whole length of time that the movement goes on for.but if there is no movement there is no recording. | terri | 2023-03-19 |
| Is it possible to set the camera for continuous recording plus get alerts? | 2023-03-19 | Dear friend, Hello, thank you for your enquiry. 1. This Boifun camera only supports trigger recording. The camera has a wealth of motion detection setting options, including: "motion detection sensitivity", "working mode", "alarm plan", "alarm area setting", "AI humanoid detection" and other functions. 2. Enter the application program, select the device, and enter "Parameter Settings" → "Alarm Management" to flexibly set the alarm detection function of the camera. 1-3 belong to the low-grade sensitivity, and the motion detection distance is 3-5 meters. 4-7 are low-grade sensitivity, and the motion detection distance is 5-7 meters. 8-10 belongs to the low-grade sensitivity, and the motion detection distance is 7-10 meters. 3. Feel free to contact us: admin@boifun.net. | Boifun Security | 2023-03-20 |
| Is it possible to set the camera for continuous recording plus get alerts? | 2023-03-19 | The camera can record to SD card, which can be accessed through the app. So if you put in a large enough card, then yes you can. Not sure what size card you’d need to record all day. As far as alerts, yes you can change setting in the app to receive alerts | Robert M. | 2023-03-21 |
| Does it have black and white (infared) and color night vision? | 2023-06-03 | The video options are intelligent vision, full color night vision and black and white night vision | jedismurf | 2023-06-03 |
| Does it have black and white (infared) and color night vision? | 2023-06-03 | Yes to both questions. Camera automatically switches from full color to IR B&W imaging at very low light (night). It also has an integral white strobe type light that can be manually turned on at night with the APP when IR would be in use in order to instantly go to color. | Bruce | 2023-06-04 |
| Does it have black and white (infared) and color night vision? | 2023-06-03 | Yes. I think the black and white infrared works a little farther at night than the color, and the distance you can see in daylight is good. The color night vision turns a spotlight on so you're limited to how far that reaches. If the space is lit otherwise (like a security light) it works a little better. | Jenna Hughes | 2023-06-04 |
| Does it have black and white (infared) and color night vision? | 2023-06-03 | Yes, it has both infrared and color night vision modes. | Boifun Security | 2023-06-05 |
| Does it have black and white (infared) and color night vision? | 2023-06-03 | The camera quality is pretty decent for a 2k it has both black and white and color even during night time you just have to turn the cameras light on if you wish to have color at night. | Denise Alvarez | 2023-06-07 |
| Hola una consulta esta camara es ip65?? | 2022-11-17 | Hola si es la ip65 es muy buena lo único q tienes q jirarla tu no jira sola | Wilfredo Osorio | 2022-11-17 |
| Hola una consulta esta camara es ip65?? | 2022-11-17 | Yes it really resists staying outdoors. wind dust and rain but the sound of the horn is affected for a couple of hours later | Omar T. | 2022-11-17 |
| Hola una consulta esta camara es ip65?? | 2022-11-17 | Estimado amigo, Hola, gracias por tu consulta. 1. Sí, es compatible con IP65 a prueba de agua. 2. El diseño resistente al agua IP65 puede evitar por completo que el polvo o las salpicaduras de agua entren en el dispositivo. La temperatura de funcionamiento estándar debe ser de -13 °F a 140 °F (-25 °C a 60 °C). 3. No dude en contactarnos: admin@boifun.net. | Boifun Security | 2022-11-21 |
| Hola una consulta esta camara es ip65?? | 2022-11-17 | Hola No se mueve la cámara con la aplicación? Porque dice que es 360 | Amazon Customer | 2023-02-05 |
| can the siren be turned off independantly from the light? | 2023-03-06 | Dear friend, Hi, thanks for your inquiry. 1. In "Audible and Light Alarm", there are three options, you can choose "White Light Alarm", so that you can turn off the siren independently of the light. 2. please feel free to contact us: admin@boifun.net | Boifun Security | 2023-03-07 |
| puedo instalar en lima peru? | 2023-03-07 | Supongo, pq cree que no se podría? | alejandro | 2023-03-07 |
| puedo instalar en lima peru? | 2023-03-07 | Considero que sí, sin embargo debes tener un teléfono inteligente para poder monitorear con el! | Yanitza Monteon… | 2023-03-08 |
| puedo instalar en lima peru? | 2023-03-07 | Queridos amigo, Hola, gracias por su consulta. 1. Puedes completar el emparejamiento de la cámara y wifi antes de la instalación. Después de que el emparejamiento sea exitoso, puedes abrir la aplicación para ver tu cámara en Lima, Perú. 2. Bienvenido a contactarnos: admin@boifun.net | Boifun Security | 2023-03-08 |
| Are the antennas replaceable for higher gain ones? | 2023-06-14 | I don't think so | Mart | 2023-06-14 |
| Are the antennas replaceable for higher gain ones? | 2023-06-14 | The antennas are part and parcel of the unit. Applying a WIFI extender/amplifier would increase the signal strength. | J. C. Leissring | 2023-06-14 |
| Are the antennas replaceable for higher gain ones? | 2023-06-14 | It does not look like it they told me to put a booster on but it did not work. | Jim L. | 2023-06-14 |
| Are the antennas replaceable for higher gain ones? | 2023-06-14 | Dear customer, our this solar security camera supports 2.4Hz WIFI only. Thank you. | Boifun Security | 2023-06-15 |
| Does SD card have to be formatted before installation or does camera formatted it | 2022-10-13 | All sd cards need to be formatted on the first insertion in the appropriate device before they can store pictures. | Eagle Vector… | 2022-10-14 |
| If you restart the camera does it erase the wifi connection? | 2023-05-07 | I found that if you have to go through the set up process it will pop up with your wifi info. You just have to Tap that it is the correct wifi. Good luck. | mavikuke | 2023-05-07 |
| If you restart the camera does it erase the wifi connection? | 2023-05-07 | NO | Jack Hobbs | 2023-05-07 |
| If you restart the camera does it erase the wifi connection? | 2023-05-07 | Dear customer, the camera can reconnect with wifi once it restart to work. | Boifun Security | 2023-05-08 |
| Does it work on 5 Ghz network ? | 2023-06-16 | No. Connect it to 2.4Ghz. | mavikuke | 2023-06-16 |
| How long is the power cord from solar power to camera? I read in the reviews it’s 9 ft and then another review says 3 ft? | 2023-04-21 | The cable from solar panel to the camera is at least 6ft. | Dennis O. | 2023-04-21 |
| How long is the power cord from solar power to camera? I read in the reviews it’s 9 ft and then another review says 3 ft? | 2023-04-21 | It is about 6 feet. | mavikuke | 2023-04-21 |
| I need to post cameras around perimeter of metal building. Will the wireless reception communicate with the router which is inside the building? | 2023-04-27 | Yes my router is inside a metal building | Mart | 2023-05-06 |
| Can the SD card be erased from the app or do I have to erase from my computer when it's full? | 2023-05-31 | I usually take out the sim card and load it on to my computer and then erase it to start all over again. Very easy and then put sim card back into camera. | Jack Hobbs | 2023-05-31 |
| Can the SD card be erased from the app or do I have to erase from my computer when it's full? | 2023-05-31 | It can be erased from the app. | mavikuke | 2023-05-31 |
| Can the SD card be erased from the app or do I have to erase from my computer when it's full? | 2023-05-31 | Yes | Gary from NH | 2023-05-31 |
| Can the SD card be erased from the app or do I have to erase from my computer when it's full? | 2023-05-31 | Erase from computer | Les Freehling… | 2023-05-31 |
| How far is the range for motion detection ? | 2022-11-09 | Not sure exact range, but it can zoom in pretty far. I did find that it got blurry the further you zoom in, but that may be because my wifi isn't that great. | Keshena Pena | 2022-11-16 |
| What year did the camera come out | 2023-03-03 | I have no idea, but I can tell you it works well for me. I am very pleased with this camera. | Jack Hobbs | 2023-03-06 |
| What year did the camera come out | 2023-03-03 | Dear Friend. Hello, thank you for your inquiry. 1. This camera was launched in 2022 and improved and upgraded in 2023. BOIFUN has been committing to creating the best quality security products for consumers and business owners and is highly praised by customers. 2. Please feel free to contact us at admin@boifun.net | Boifun Security | 2023-03-06 |
| I would like to know about the night vision function of this camera? | 2022-11-16 | Not sure what you want to know, but all I can say is it works and gives clear pictures. It won't be in color, obviously, but you can clearly see what is there. | Keshena Pena | 2022-11-16 |
| Can i stream boifun dq201 on facebook and youtube | 2023-02-22 | Dear friend, Hi, thanks for your inquiry. 1. You can download and save the video in a local file, and then upload the video to your facebook and youtube 2. please feel free to contact us: admin@boifun.net | Boifun Security | 2023-02-23 |
| Can this be programmed to not recognize cars? Every time a car drives by it records | 2023-02-24 | Yes | Chris Thompson | 2023-02-27 |
| Can this be programmed to not recognize cars? Every time a car drives by it records | 2023-02-24 | Dear friend, Hi, thanks for your inquiry. 1. In "Alarm Management" → "Custom Mode", there are two options of "Daytime Humanoid Detection" and "Night Humanoid Detection", and the camera is turned on by default. After the humanoid detection function is turned on, the camera will start an alarm when only humanoids are moving, and vehicles/animals will not be detected. If you need the camera to detect vehicles and animals normally, please turn off human detection. 2. Please feel free to contact us: admin@boifun.net. | Boifun Security | 2023-02-27 |
| Does this camera start recording with audio detection? | 2023-05-05 | Yes it can with a SD card | Mart | 2023-05-06 |
| Does this camera start recording with audio detection? | 2023-05-05 | No it doesn't,, just motion detection | Dennis O. | 2023-05-06 |
| Does this camera start recording with audio detection? | 2023-05-05 | Depends on the make | Les Freehling… | 2023-05-07 |
| Does this camera start recording with audio detection? | 2023-05-05 | Dear customer, the camera start recording with a motion detection. | Boifun Security | 2023-05-08 |
| Can an SD card be used only, or do you also have to purchase cloud storage as well? | 2023-03-28 | Dear friend, Hello, thank you for your enquiry. 1. If you have an SD card, the video recorded by the camera will be saved to the SD card, and you will not need to purchase additional cloud storage. 2. Feel free to contact us: admin@boifun.net | Boifun Security | 2023-03-28 |
| Can an SD card be used only, or do you also have to purchase cloud storage as well? | 2023-03-28 | I use only an SD card. I did not purchase cloud storage. I take the card out each month and download to my computer. Only the videos that I have saved to the SD card. Then delete the old stuff off the SD card and start over. Love the camera and the videos are great. | Jack Hobbs | 2023-03-28 |
| Can i open the app and view my property anytime ir does it have to have motion to view? | 2023-05-25 | Anytime from anywhere as long as you have an internet connection | BAM | 2023-05-25 |
| Can i open the app and view my property anytime ir does it have to have motion to view? | 2023-05-25 | Yes, you can open the app at any time to view the cameras. You just pick the camera linked to the app and push the play icon for live mode. | Scott Nelson | 2023-05-25 |
| Can i open the app and view my property anytime ir does it have to have motion to view? | 2023-05-25 | Open the app and view it anytime | Ted | 2023-05-25 |
| Can the siren and spot light be turned off? I don't want to alert ppl to the camera being there. | 2023-03-19 | Yes.i believe just turn the speaker off | Mart | 2023-03-19 |
| Can the siren and spot light be turned off? I don't want to alert ppl to the camera being there. | 2023-03-19 | Dear friend, Hello, thank you for your enquiry. 1. You can turn off the siren and spotlight on the app, and only turn on the motion detection to get what you want. 2. Feel free to contact us: admin@boifun.net. | Boifun Security | 2023-03-20 |