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I have 2 questions. 1. Do you have to pay a monthly or yearly fee? And if not, what are the options?2. Does it turn off when no motion is detected? 2023-03-08 1. No, it works without a subscription. 2. They can be monitored 24/7, and only record when motion is detected. solara8 2023-03-08
Is there any way to view live and recorded video and control this on a PC, via an app or browser? 2023-06-20 Not sure I quite understand. I control and view Recorded and live video all from my iPhone. Why use the pc when it works on your phone Cory Bouchard 2023-06-20
Does tp-link make doorbell cameras for their tapo app? i only see kasa doorbell cameras for kasa app. 2023-02-13 Hi! Not as of this writing; however, we just recently announced our Tapo Smart Video Door Lock at CES 2023, with a built-in 2K QHD super wide-angle camera helps monitor users' doorways 24/7. You can find more information about this announced product on our official TP-Link website. TP-LINK Support Force 2023-02-24
Does it work with fiber optic ? 2023-03-22 It does not, unit only has for its power supply. Chris 2023-03-22
Can you view the cameras from another state or are they only good while you are on the same network router? 2023-02-05 Remote access works great from the app Jeramy 2023-02-05
Can you view the cameras from another state or are they only good while you are on the same network router? 2023-02-05 Yes, you can view them from virtually anywhere, as long as the cameras, and your smartphone, are connected to the Internet. TP-LINK Support Force 2023-02-17
Is there a way to get notifications without the alarm going off? 2023-03-15 Yes Jeffery 2023-03-17
Hello, the 2-camera package, each camera comes in its individual packaging and box? I mean, I only need one and I want to sell the other as individual 2023-06-03 I purchased 2, and they came in the same box. Cee 3 & Me 2023-06-04
every system i buy is too sensitive for my mobile home. everything sets off notifications .will this work thru a window to moniter my back yard 2023-04-21 Hi! You can adjust the motion detection sensitivity, create custom activity zones with the Kasa app. The camera can be used through a Window; however, if using the Infrared Night Vision, the IR LEDs will cause an image disrupting reflection on the glass, so we recommend disabling the infrared Night Vision feature if used in this application. However, the monitored area will need to be sufficiently lit from other light sources. TP-LINK Support Force 2023-04-27
Can this be configured to send notifications to two different cell phones? If so, what is required for setup and subscriptions if any. 2023-02-26 Just link both phones to the camera Kathy… 2023-03-06
Can this be configured to send notifications to two different cell phones? If so, what is required for setup and subscriptions if any. 2023-02-26 Yes, as long as both smartphones have the Kasa app installed, have notifications enabled, and are logged into the same Kasa account. TP-LINK Support Force 2023-03-07
Whats the difference between this one and the one listed for 24$? 2023-02-17 Probably resolution I'm guessing. Not really sure what 24$ one you are referring Kathy… 2023-02-17
Whats the difference between this one and the one listed for 24$? 2023-02-17 I believe the one listed for $24 is refurbished. That being said, this camera is well worth the money in my opinion. Jeannette A. 2023-02-17
Whats the difference between this one and the one listed for 24$? 2023-02-17 Hi! Which model are you referring to? TP-LINK Support Force 2023-02-24
Camera was working fine, an hour later it says it's offline. Wi-Fi is working. What does that mean? 2023-04-01 They constantly go offline .. unplug it plug it back in .. they are junk .. i tossed it the garbage Joe 2023-04-01
Camera was working fine, an hour later it says it's offline. Wi-Fi is working. What does that mean? 2023-04-01 Mine does the same just go back on the app click on the screen… where it says camera on the bottom left Kweenie… 2023-04-01
Camera was working fine, an hour later it says it's offline. Wi-Fi is working. What does that mean? 2023-04-01 you would have to reconnect it if it's not connecting than it's a manufacturer problem. I had a hard time connecting u have to use an app victoria 2023-04-02
Camera was working fine, an hour later it says it's offline. Wi-Fi is working. What does that mean? 2023-04-01 We always recommend ensuring your router's Wi-Fi signal is adequately strong in the device's location. Within the Tapo app, there's a feature that allows you to measure Wi-Fi signal strength of your devices. When the app is connected, please check the signal strength in the Device Settings menu. If the signal is within the ideal range, and you're still experiencing these symptoms, please ensure your Tapo app is up-to-date, then update your smart camera's firmware. TP-LINK Support Force 2023-04-06
Is the ir 940nm or 850 2023-04-13 The infrared LEDs on the Tapo C210 are 850nm. TP-LINK Support Force 2023-04-17
How is its sound/noise when moving? 2023-03-13 Neglable. Randall W. Rasner 2023-03-14
How is its sound/noise when moving? 2023-03-13 Hi, I've been using my 2 monitors for a week now and they work great. I can't hear any noise from the camera when panning even from 2 feet away. It's virtually silent. john Mulligan 2023-03-14
¿cual es la diferencia entre esta camara y la Kasa ec70? 2023-02-03 Hi! The primary differences are as follows: The EC70 uses the Kasa app and ecosystem | The Tapo C210 uses the Tapo app and ecosystem. The EC70 has a maximum Micro SD card capacity of 64 GB | The Tapo C210 has a maximum Micro SD card capacity of up to 256 GB. The EC70 has a maximum resolution of 1080p (1920x1080) | The Tapo C210 has a maximum resolution of 2K (2304x1296). TP-LINK Support Force 2023-02-09
Will this connect to 2.4g/5g dual band router? 2023-03-25 Only 2.4 ghz Chuck 2023-03-26
Will this connect to 2.4g/5g dual band router? 2023-03-25 Yes - it requires an encrypted, 2.4GHz Wi-Fi network within range of the camera. TP-LINK Support Force 2023-03-30
Can you see these 2 cameras on your cell if placed in 2 different houses neighboring each other, using same internet/wifi ?? 2023-03-03 Yes Kathy… 2023-03-06
Can you see these 2 cameras on your cell if placed in 2 different houses neighboring each other, using same internet/wifi ?? 2023-03-03 Hi! Yes, as long as both cameras are connected to the Internet, and your smartphone is connected to the Internet, you will be able to view and manage them from the Tapo app. TP-LINK Support Force 2023-03-09
can I use this camera with any other IP camera monitoring software!? the live view is continuous!? 2023-02-05 Hi! The Tapo C210 supports RTSP and ONVIF protocols. For more information, please visit TP-Link FAQ 2680 on our official website TP-LINK Support Force 2023-02-17
I am monitoring a puppy. Is there a way not to record at all? 2023-06-16 yes just don't sign up for cloud or install a SD card TP-LINK Support Force 2023-06-16
Without the sd card or icloud, can we setup to take a snapshot picture when motion is detected? it seems to just send the notification w/t image? 2023-04-13 No, there is no way for the camera to store any data without a storage medium - e.g., Micro SD card or Cloud. TP-LINK Support Force 2023-04-17
Do i need internet for the camera to record if i have SD card inserted? I do not have internet at home at the moment 2023-03-30 I think it can be done without internet chen 2023-03-30
Do i need internet for the camera to record if i have SD card inserted? I do not have internet at home at the moment 2023-03-30 Honestly no you did not need internet you can pop in a SD card and watch them from your phone whenever you need it Babycakes… 2023-03-30
Do i need internet for the camera to record if i have SD card inserted? I do not have internet at home at the moment 2023-03-30 YES Mr Thrifty 2023-03-31
Do i need internet for the camera to record if i have SD card inserted? I do not have internet at home at the moment 2023-03-30 Internet and Wi-Fi will be required for setup; however, once the camera is set up for local recording and a Micro SD card is installed, it will record 24/7 as long as it has power - even if Internet/Wi-Fi is lost. TP-LINK Support Force 2023-04-06
Do you have to have wifi to use this? 2023-04-12 For live view, control or video play back you do but will still capture video with motion detection without wifi. My wifi is on a timer and the camera still captures motion triggered videos onto the SD card. Chuck 2023-04-12
Do you have to have wifi to use this? 2023-04-12 Yes E 2023-04-12
Do you have to have wifi to use this? 2023-04-12 Yes, the camera requires an encrypted, 2.4GHz Wi-Fi network and Internet connectivity for setup and use. TP-LINK Support Force 2023-04-17
can I control the pan and tilt with my phone app? 2023-03-12 Yes. It's one of my favorite features. I believe it is close to a 360 spin and up and down Marilyn Richardson 2023-03-12
If my wifi goes down will out still record while it’s down? And whenever the wifi comes back online will I be able to see footage of when it when out? 2023-05-16 If you’d save locally to sdcard Cory Bouchard 2023-05-22
If my wifi goes down will out still record while it’s down? And whenever the wifi comes back online will I be able to see footage of when it when out? 2023-05-16 Yes, as long as a Micro SD card is inserted and the camera has been successfully set up for 24/7 recording, it will continue to record even in the event of a temporary Wi-Fi outage. TP-LINK Support Force 2023-05-23
Is it possible to have two cameras set in two different location using one app? 2 cameras located on the beach and two in the city. 2023-03-27 Hmmm I think that might be possible. You set the cameras up via your wifi network - so you would just have to be in each place to set them up but I don’t see why you wouldn’t be able to have them in separate locations on one app Torie Alexandra 2023-03-27
Is it possible to have two cameras set in two different location using one app? 2 cameras located on the beach and two in the city. 2023-03-27 Yes, absolutely. TP-LINK Support Force 2023-04-06
How much is the Tapo care app? Does it have a monthly subscription or is it free? 2023-03-25 The app is free but if you want memory you need to pay Torie Alexandra 2023-03-27
How much is the Tapo care app? Does it have a monthly subscription or is it free? 2023-03-25 Hi! The Tapo app itself is free. Tapo Care (the cloud storage subscription service) pricing is available on our official Tapo website. TP-LINK Support Force 2023-03-30
Is there ddns support? 2023-03-17 Hi! The Tapo app does not have DDNS options. Can you please elaborate on how you intend to use this feature with the camera? TP-LINK Support Force 2023-03-23
Do you have to purchase the cloud memory if you only want to see in the moment? I don’t need to save any footage. 2023-04-15 I didn't purchase cloud memory and am using an SD card in my cameras. I can access the camera feed just fine. The setup did ask me to install a card since I didn't have cloud storage, though, so I'm not sure if you need at least a card to setup the camera. DMagracia 2023-04-16
Do you have to purchase the cloud memory if you only want to see in the moment? I don’t need to save any footage. 2023-04-15 No. Tapo care is entirely optional. TP-LINK Support Force 2023-04-17
Es recargable? 2023-05-09 Es conectado al toma corriente. Luis G. 2023-05-09
Es recargable? 2023-05-09 Video could not be loaded Ruddy 2023-05-09
Es recargable? 2023-05-09 No. Pero tienes que tenerlo conectado siempre como la tele para que funcione Martin 2023-05-09
Es recargable? 2023-05-09 El producto no es inalámbrico. Viene con un cable de poder para enchufarlo a pared, el largo del cable es de 2 metros. Sebas 2023-05-09
Es recargable? 2023-05-09 No es recargable. Vas conectado a la corriente. ricky 2023-05-09
Es recargable? 2023-05-09 No, debe mantenerse conectada para funcionar. David Mendoza 2023-05-09
Es recargable? 2023-05-09 No tiene baterías se conecta directamente a la corriente 110v Jorge Meza 2023-05-09
Es recargable? 2023-05-09 No. The camera must be plugged in to a power source using the included power adapter. TP-LINK Support Force 2023-05-19
If I do not have wifi, can I use a hot spot instead? 2023-02-15 It needs an internet connection to work. I imagine as long as the hot spot is in range of the cameras it will work after setup. But if you remove the hotspot - take it with you - I’d expect it will cease working. RexRules 2023-02-18
If I do not have wifi, can I use a hot spot instead? 2023-02-15 Your phone and the camera need to be connected to the same Wi-Fi network (e.g., a router's 2.4GHz Wi-Fi network) and the Internet during setup. TP-LINK Support Force 2023-02-24
Why it's not showing the full day record? 2023-06-11 This is the guess and guess only. If the motion is continues so is the recording. I had continued video recording for 36 minutes because I was in the room and normally moving. If you set the length of recording you may able to record continues. You may need highest size of SD card or sign up for cloud membership. B. R. Patel 2023-06-11
Do you make a similar camera which is wireless (uses batteries, does not need permanent plug in to an outlet)? 2023-03-10 Idk I have the plug Babycakes… 2023-03-13
I need cameras just to monitor elderly parent. can i use without sd card and just use the app from my phone when i’m on different wifi to monitor him? 2023-02-04 Yes you can Eri 2023-02-04
I need cameras just to monitor elderly parent. can i use without sd card and just use the app from my phone when i’m on different wifi to monitor him? 2023-02-04 Yes! I removed my SD Card and was able to live view. S. D. N. 2023-02-05
I need cameras just to monitor elderly parent. can i use without sd card and just use the app from my phone when i’m on different wifi to monitor him? 2023-02-04 Yes, you can still use the Live View without any storage medium(s), once the camera is properly installed. TP-LINK Support Force 2023-02-07
Is it only going to record when motion is detected? if i don't have an sd card will the footage still be saved? 2023-03-27 No if you do not have a SD card you can purchase the online cloud service to save footage if not you will not have save data Babycakes… 2023-03-30
Is it only going to record when motion is detected? if i don't have an sd card will the footage still be saved? 2023-03-27 Hi! Without a Micro SD card, the camera will not record locally. If you want the camera to only record when motion is detected, and store clips on the cloud, you will need to subscribe to a Tapo Care Plan. TP-LINK Support Force 2023-04-06
Is the night vision color and 2K? 2023-03-13 Not color. Dan Sandell 2023-03-13
Is the night vision color and 2K? 2023-03-13 Yes Kathy… 2023-03-13
Is the night vision color and 2K? 2023-03-13 Best best kuljeet Singh 2023-03-13
Is the night vision color and 2K? 2023-03-13 okay so the night vision is in black and white but it is in 2K live Babycakes… 2023-03-13
Is the night vision color and 2K? 2023-03-13 No it’s not in color but yes you can have the quality at 2k The night vision is very good Torie Alexandra 2023-03-13
I saw in mobile app you can add up to 32 devices to monitor, do we also do that either macbook or window pc? or i can only use it on iphone or ipad? 2023-06-13 Hello, You can monitor them on your cell but not on a macbook or windows PC. I don't know about an iphone or ipad because I do not own one of those but my guess would be no. The cameras work very good for me. Dan 2023-06-14
Does the camera automatically reconnect after a power outage or do you have to manually reconnect? 2023-04-01 It reconnects automatically.. I’ve had power outages 3 times since & I have not yet had to reconnect automatically. Annalee Balsingh 🇹🇹 2023-04-05
Does the camera automatically reconnect after a power outage or do you have to manually reconnect? 2023-04-01 Hi! Yes, once power and network connectivity are restored in your home, the camera will automatically reconnect. TP-LINK Support Force 2023-04-06
Can I use it connected to WiFi and my phone with carrier data? 2023-04-19 Yes, that's the idea. The device and your phone do not need to be on the same network, as long as both have an internet connection. François 2023-04-19
Can I use it connected to WiFi and my phone with carrier data? 2023-04-19 Hi! These cameras must be connected to an existing, encrypted, 2.4GHz Wi-Fi network that is connected to the Internet. Typically, this would be achieved by connecting them to your home network's Wi-Fi router. If you are asking whether you can connect the cameras to your home Wi-Fi network, then access them via your smartphone while away from home - as long as your smartphone is connected to the Internet. TP-LINK Support Force 2023-04-25
How long is the power cable? 2023-05-22 If I were to guess I would have to say the power cord is probably at least 5 foot long. I did not need a long cord, so I actually zip tied it to make it shorter. There is plenty of cord there, though. Amazon Customer 2023-05-22
How long is the power cable? 2023-05-22 The included power cable is 3 meters. TP-LINK Support Force 2023-05-31
Where can you order more cameras? 2023-03-21 yes al norman 2023-03-24
Does anyone know how or where i can get another mount for this. mine didn’t come with and and i’ve decided i need to mount then. any help? 2023-06-12 Hello, I would try sending the company a message and they can probably help you out. Dan 2023-06-14
Anyone find a flexible gooseneck mount to work with this camera? With no center bolt hole in base, it is difficult to find a mount that will work. 2023-03-22 Yes, I agree but There are other movable mounts available here on amazon. Chibby 2023-03-24
Can you view live & recorded video on a pc, laptop or tablet with an sd card inserted, and do you need a paid subscription to do this or on the app? 2023-05-29 If you are in same Wi-Fi connection such as at home in different rooms, you’ll get notifications of recordings. inho 2023-06-06
Can you view live & recorded video on a pc, laptop or tablet with an sd card inserted, and do you need a paid subscription to do this or on the app? 2023-05-29 It will record when there is a movement but to get a notification of said recording one has to subscribe to the paid service inho 2023-06-06
App is in a different language. i speak english. how am i supposed to set it up? 2023-03-15 I installed it. it is in English. Perhaps, you clicked on something during the setup that has changed the language. A reinstall may help. If not, the app must have options to switch to English. Amazon Customer 2023-03-15
I need for monitoring only. Is there recording OFF, setting? 2023-06-16 There is a privacy setting that shuts down the camera while you are at home George/Princeton 2023-06-16
I need for monitoring only. Is there recording OFF, setting? 2023-06-16 Yes just enable privacy mode TP-LINK Support Force 2023-06-16
I need for monitoring only. Is there recording OFF, setting? 2023-06-16 Yes. You can use it only for monitoring. Shawna M. Hopkins 2023-06-17
I need for monitoring only. Is there recording OFF, setting? 2023-06-16 Yes, you can set it to "Don't record". Although, not quite sure why you would want a camera like this in that case. If you are not 'eyes' on all the time, you might miss something and then can't access it. You can schedule recording times. If you are talking about Audio, then yes, you can turn that off. Pamie 2023-06-17
Micro-sd card U3-V30 can use with camera or not? 2023-04-15 Yes, as long as it is 256 GB or less in capacity. TP-LINK Support Force 2023-04-17
I have 5g, so I have to use dual 2.4 5g router for this 2 work? 2023-03-02 Yes. Choose the 2.4 options. Not 5g. angel 2023-03-02
I have 5g, so I have to use dual 2.4 5g router for this 2 work? 2023-03-02 Hi! 5G (cellular data) and 5GHz (Wi-Fi spectrum) are separate technologies and terms. If you are referring to 5G Internet (cellular data based Internet) from your ISP, then as long as your router has both 2.4GHz and 5GHz Wi-Fi bands, the camera will be able to connect to the router's 2.4GHz band. TP-LINK Support Force 2023-03-09
Is this plugged into an outlet or can it be plugged into the computer? 2023-02-25 The camera comes with an ac to dc converter that accepts the usb plug on the dc side so it should be able to plug into a computer. I have never done that myself so I can’t say for sure that it will work. Dan Sandell 2023-02-26
Is this plugged into an outlet or can it be plugged into the computer? 2023-02-25 This camera must be plugged into a power outlet using the included power adapter. TP-LINK Support Force 2023-03-01
Can you see what’s happening when you’re away from home? 2023-03-27 Yes as long as your cameras are connected to Wi-Fi, you can access a live feed from anywhere on the app. You can also set alerts for movement or noise. Melissa Kelly 2023-03-27
Can you see what’s happening when you’re away from home? 2023-03-27 Yes!! You can watch / pan / record / talk etc through the app Torie Alexandra 2023-03-27
Can you see what’s happening when you’re away from home? 2023-03-27 Yes, as long as the camera is connected to the Internet via your network's 2.4GHz Wi-Fi signal, and your phone is connected to the Internet, you can view and manage the camera from the Tapo app. TP-LINK Support Force 2023-04-06
It will save 24/7 footage to a sd card. Will it also save footage to the cloud if you have subscription or account membership? In case of fire / theft 2023-04-06 According to their subscription it will. Double check with them first. Amazon Customer 2023-04-06
It will save 24/7 footage to a sd card. Will it also save footage to the cloud if you have subscription or account membership? In case of fire / theft 2023-04-06 yes it saves to cloud and SD card. Kris Vinkovic 2023-04-08
It will save 24/7 footage to a sd card. Will it also save footage to the cloud if you have subscription or account membership? In case of fire / theft 2023-04-06 Yes, you can use both storage options if you subscribe to a Tapo Care Plan while also using the Micro SD card storage feature. TP-LINK Support Force 2023-04-11
If alarm goes on, can i get notified immediately on phone when i am out? 2023-03-18 There’s a slight delay but the camera is sensitive to motion always alerting you. Chris 2023-03-22
If alarm goes on, can i get notified immediately on phone when i am out? 2023-03-18 Hi! You can enable notifications for activity/detection. TP-LINK Support Force 2023-03-22
How do you share a saved video from the sd card? 2023-04-04 You have to "record" it to save it to your phone's photo app. You can share it from there. Rob 2023-04-09
How do you share a saved video from the sd card? 2023-04-04 you have to tap the video capture button while viewing (live or motion triggered) and go to your "memory" tab and from there there is an option for downloading to your phone or delete, etc. Chuck 2023-04-10
What is the field of view of the camera? i get that it rotates and tilts, but stationary, what is the field of view? 2023-05-27 It can sense the motion and moves with it. I have both rings and this tapo but loves the tapo for in door more than rings because: 1. you can hear the voice and great video with the tapo. 2. you dont have to buy subscriptions with tapo. All you need is the memory card. loveU07 2023-05-29
Will this work with Android phone 2023-03-24 Yes (I use it with Android phone) François 2023-03-24
Will this work with Android phone 2023-03-24 Yes, it works both on apple and android cellphones. Just download the app from Google Play. Chibby 2023-03-24
Will this work with Android phone 2023-03-24 yes al norman 2023-03-24
Will this work with Android phone 2023-03-24 Yes. I use mine with an Android. Tgoetz 2023-03-24
Will this work with Android phone 2023-03-24 Yes, the Tapo app supports Android and iOS. TP-LINK Support Force 2023-03-30
Is there any way to do Picture in Picture or have the sound continue even when the app is closed? 2023-04-16 No not available in the free version With a subscription it may be possible Teena Smith 2023-04-18
Is there any way to do Picture in Picture or have the sound continue even when the app is closed? 2023-04-16 No. However, we appreciate your interest in this type of feature, and we will share your feedback with our Tapo team for future consideration. TP-LINK Support Force 2023-04-24
En caso de corte del suninistro electrico pierde toda la configuracion ? 2023-06-16 No pierde la configuración, no le pasa, al volver la electricidad sigue funcionando normal. Richard perea Rodríguez 2023-06-16
En caso de corte del suninistro electrico pierde toda la configuracion ? 2023-06-16 No se pierden la confirmación también puedes desconectar y cambiarlo de lugar espero te sirva Gerardo 2023-06-16
En caso de corte del suninistro electrico pierde toda la configuracion ? 2023-06-16 No, se me ido la electricidad y los dato hasta donde estuvo encendida queda guardado y cuando enciende la cámara sigue grabando. La cámara es excelente me encanta todo de ella solo tiene un problema. Si cambia la clave de tu internet pierde la grabación guardada. Pero de pues es muy buena. Se te puede ir el intenert y para de grabar aunque tenga tu micro dentro de la cámara. Pero una vez que vuelve sigue grabando y toda tu grabación están ahí guardada, solo eso que si cambia el wifi pierde todo. Te recomiendo que ante de cambiar de wifi vea todas tu grabación descargue la que vayas a usar y listo. ricky 2023-06-16
En caso de corte del suninistro electrico pierde toda la configuracion ? 2023-06-16 No se pierde. Amazon Customer 2023-06-16
En caso de corte del suninistro electrico pierde toda la configuracion ? 2023-06-16 Saludos, no la pierde. Ésto solo pasaría si la reseteas. Darío Gámez Martínez 2023-06-16
En caso de corte del suninistro electrico pierde toda la configuracion ? 2023-06-16 No la pierde Jorge Meza 2023-06-16
En caso de corte del suninistro electrico pierde toda la configuracion ? 2023-06-16 No he tenido ningún problema de configuración al momento de que hay la reconexión de energía. Luis G. 2023-06-17
Used with motion detection, how long will the battery last? 2023-04-28 I have it plugged in to the outlet on my end table it covers the entire living room, entrance and hallway no problem. I have not tried it with battery only. JMac 2023-04-28
Used with motion detection, how long will the battery last? 2023-04-28 No batteries. You must have the device plugged in at all times. LivingAbroad 2023-04-28
Is an SD card required for this camera to operate or just to save video history?? 2023-05-10 The SD card is only required to locally save video. I haven't tried it yet. If think it may want to format the card before use? if so it would erase anything stored on the disk. st1300r 2023-05-10
Is an SD card required for this camera to operate or just to save video history?? 2023-05-10 No SD card required to operate. SD card is needed to save. Scott and Crystal 2023-05-10
Is an SD card required for this camera to operate or just to save video history?? 2023-05-10 If you don't want to save or review than you don't need SD card. B. R. Patel 2023-05-10
Is an SD card required for this camera to operate or just to save video history?? 2023-05-10 SD card not required to operate only if you do not sign up for one of the cloud services they have then you will need an sd Johnathan Whitlock 2023-05-10
Is an SD card required for this camera to operate or just to save video history?? 2023-05-10 It has SD cloud storage EVERYTHING IS BLUENOSE DIGITAL 2023-05-10
Is an SD card required for this camera to operate or just to save video history?? 2023-05-10 To save the video Kimberlee Williams 2023-05-11
Is an SD card required for this camera to operate or just to save video history?? 2023-05-10 Just to save. A B. 2023-05-11
Is an SD card required for this camera to operate or just to save video history?? 2023-05-10 For saving video locally, a Micro SD card is required. It is not needed to set up the camera and view its live feed. TP-LINK Support Force 2023-05-19
How many phones can connect at the same time? 2023-05-23 My daughters have two phones and 2 watches linked to the cameras. witty knitty 2023-05-23
How many phones can connect at the same time? 2023-05-23 Currently, each camera can be controlled or managed by only one account on the Tapo App. You can share it with 2 different accounts at most, and these two accounts can only access live view and playback. Each camera supports up to 2 simultaneous video streams. You can use up to 2 devices to live view the camera at the same time; using the Tapo App or RTSP. You can view the playback on only one device using the Tapo App at the same time TP-LINK Support Force 2023-05-31
Hola tuene modo patrullaje ? 2023-03-16 Si Agustín luna Sánchez 2023-03-16
Hola tuene modo patrullaje ? 2023-03-16 Yes, you can configure this feature via the Tapo app. TP-LINK Support Force 2023-03-23
How much is the Tapo care app? 2023-03-25 Free Torie Alexandra 2023-03-27
How much is the Tapo care app? 2023-03-25 Hi! The Tapo app itself is free. Tapo Care (the cloud storage subscription service) pricing is available on our official Tapo website. TP-LINK Support Force 2023-03-30
Se puede ver la cámara desde cualquier parte aunque no este en el hogar ? 2023-02-04 Si, con la app para teléfono puedes monitorear las cámaras siempre y cuando tengas conexión a internet Luis Fernando Lopez 2023-02-04
Se puede ver la cámara desde cualquier parte aunque no este en el hogar ? 2023-02-04 Yes, as long as the camera, and your smartphone, are both connected to the Internet. TP-LINK Support Force 2023-02-07
Do you have to use sd card can you view live footage without subscription or sd card ? 2023-03-06 Yes you can view live footage without an SD card they also have a free 30 day trial using their cloud so it will save videos you can access directly on the app for free for 30 days Torie Alexandra 2023-03-06
Do you have to use sd card can you view live footage without subscription or sd card ? 2023-03-06 Yes, live streaming can be viewed without either a subscription or sd card. I use my camera to monitor the temperature displayed on a thermometer in an unoccupied house, Dan Sandell 2023-03-06
Do you have to use sd card can you view live footage without subscription or sd card ? 2023-03-06 Yes you can.. Kathy… 2023-03-06
It's possible zoom and see the two videos at the same time in the phone? 2023-05-23 No idea, I just have only one camera. El paso TX customer 2023-05-24
Would it come with storage card? 2023-05-17 It does not. You can buy one separately they aren't expensive. Natalie Fernandez 2023-05-17
Would it come with storage card? 2023-05-17 I did not see any card that came in the box Nancy L. 2023-05-17
Would it come with storage card? 2023-05-17 It does not come with an SD card. You will have to supply that yourself. Jason W. 2023-05-18
Would it come with storage card? 2023-05-17 No, the Micro SD card is not included. TP-LINK Support Force 2023-05-23
Do these come in the color black. 2023-01-31 I don't think so S. D. N. 2023-02-05
Do these come in the color black. 2023-01-31 No. However, we appreciate your interest in this type of feature, and we will share it with our Tapo team for future consideration. TP-LINK Support Force 2023-02-07
Incluye la suscripción para tapó care gratis de por vida o solo 30 días ?? 2023-02-15 Solo es por 30 días Luis G. 2023-02-15
Incluye la suscripción para tapó care gratis de por vida o solo 30 días ?? 2023-02-15 Solo obsequian 30 días usted decide cuando tomarlos Carlos Mojica 2023-02-15
Incluye la suscripción para tapó care gratis de por vida o solo 30 días ?? 2023-02-15 Buenas tardes No tengo la respuesta solo se que han trabajado 3 meses sin problema SALVATORE P. 2023-02-16
Incluye la suscripción para tapó care gratis de por vida o solo 30 días ?? 2023-02-15 The free trial is for 30 days. TP-LINK Support Force 2023-02-24
Incluye la suscripción para tapó care gratis de por vida o solo 30 días ?? 2023-02-15 Solo incluye el trial de 30 días Sebas 2023-02-27
If i buy c210 in the us, can i install it in india and have a cloud subscription for remote access from us? or do i have to buy in india? 2023-02-11 Hi! If you are planning to install and use the camera in a different region, and utilize proprietary cloud features, we would suggest purchasing it in that region. TP-LINK Support Force 2023-02-17
Can it connect to more than one device? 2023-06-17 You can share access if that’s what you mean Cory Bouchard 2023-06-20
Can I have 2 cameras and put 1 in my house and 1 in my boyfriends house for our son ? 2023-03-06 I'm pretty sure you can do that but you will have to have 2 accounts and pay twice. Drum Guru 2023-03-06
Does the motion tracking startle your cat? 2023-02-10 All animals react differently. My cat was not startled. Mr Thrifty 2023-02-11
Does the motion tracking startle your cat? 2023-02-10 Generally, it shouldn't. However, if the cat is exceptionally skiddish, and triggers motion tracking while near the camera, there is a possibility it may be startled, as it could be by any suddenly moving object. TP-LINK Support Force 2023-02-16
Does the camera click when you start watching from the app? 2023-02-20 Hi! The camera may emit a "click" sound when toggling the infrared night vision LEDs on, or if toggling the privacy mode (camera on/off). TP-LINK Support Force 2023-03-01
Are these just Yi cameras rebranded? They look identical. 2023-04-16 No TP Tapo are there own brand don’t this they will work with any other cam system Johnathan Whitlock 2023-04-19
Are these just Yi cameras rebranded? They look identical. 2023-04-16 No. Tapo is a TP-Link brand, and is not affiliated with Yi. TP-LINK Support Force 2023-04-24
Does this offer continous viewing? 2023-03-25 Yes if it is connected to the internet Chuck 2023-03-26
Does this offer continous viewing? 2023-03-25 Yes, you can use the Live View feature in the Tapo app. TP-LINK Support Force 2023-03-31
How to remove camera from mounting bracket? I pulled the camera attached to the bracket from the ceiling and still can't get it off! 2023-02-18 It takes a 90° twist - I believe to the left - to unhook it from the bracket. RexRules 2023-02-18
How to remove camera from mounting bracket? I pulled the camera attached to the bracket from the ceiling and still can't get it off! 2023-02-18 To release the camera base from the mounting bracket, grasp the base of the camera and the bottom of the bracket, and turn them in opposing directions to separate. TP-LINK Support Force 2023-02-24
For 12 hours now i've not been able to view my alerts. spinning dial. says "network unstable", but everything else is working on my wifi. not good. 2023-04-19 I would try unplugging and rebooting Kristina H 2023-04-19
For 12 hours now i've not been able to view my alerts. spinning dial. says "network unstable", but everything else is working on my wifi. not good. 2023-04-19 Make sure camera is updated try to reset both camera and router and if your camera is next to other devices could interfere with it also you can check with your internet provider to see how many devices are allowed on your network Johnathan Whitlock 2023-04-19
For 12 hours now i've not been able to view my alerts. spinning dial. says "network unstable", but everything else is working on my wifi. not good. 2023-04-19 Restart your device(s) and check to make sure you are on the correct wi-fi. These cameras only support the 2.4ghz frequency band so if your phone is on 5ghz wireless and the camera is on 2.4ghz wireless it may not work properly. I had a few pending updates on my phone and once completed everything worked. Mr. A 2023-04-19
For 12 hours now i've not been able to view my alerts. spinning dial. says "network unstable", but everything else is working on my wifi. not good. 2023-04-19 I've not had this particular issue with this device, but others I have had similar issues. Have you tried removing the device from the app/system and reinstalling it (adding it as a new device)? Randall W. Rasner 2023-04-20
For 12 hours now i've not been able to view my alerts. spinning dial. says "network unstable", but everything else is working on my wifi. not good. 2023-04-19 Hi! We would first recommend rebooting your Tapo camera by unplugging and replugging it. We also recommend ensuring your router's Wi-Fi signal is adequately strong in the smart device's location. Within the Tapo app, there's a feature that allows you to measure Wi-Fi signal strength of your devices. When the app is connected, please check the signal strength in the Device Settings menu. If the signal is within the ideal range, and you're still experiencing these symptoms, please ensure your Tapo app is up-to-date, then update your smart device's firmware via the Tapo app. TP-LINK Support Force 2023-04-24
I wonder how am I supposed to use power on the ceiling, i thought the cord is just for charging it , there should be a way! Any advice? 2023-02-01 It isn't battery operated. Only power cord. S. D. N. 2023-02-05
I wonder how am I supposed to use power on the ceiling, i thought the cord is just for charging it , there should be a way! Any advice? 2023-02-01 Hi! These cameras are not designed or advertised as battery operated (wire-free). They must be connected to the included power adapter cable. How you decide to route the cable is up to your preference and installation environment. TP-LINK Support Force 2023-02-07
Is there a way to turn off the alarm? 2023-03-15 Yes Jeffery 2023-03-17
The cam in tapo app in iphone keeps asking to tap to refresh after a few mins. how to setup to have auto-refresh? 2023-04-13 If you are referring to the Live View feature in the Tapo app, your smartphone and the camera must be on the same Wi-Fi network for continuous live viewing. If they are on the same network, and you still run into this symptom, please ensure your smartphone is not connected to a VPN. TP-LINK Support Force 2023-04-17
On the pack of 2 tapo c210, each has his individual package? 2023-06-03 No they are in 1 box holly anderson 2023-06-03
How long is the power cord? Is it permanently attached to the camera or can it be replaced with a longer cord? 2023-03-21 It is pretty long and can be replaced it just plugs in to the back of the camera. Erica Causey… 2023-03-21
Do you need the subscription for motion tracking? 2023-02-17 No you do not need the subscription. You can access the motion tracking with the free version Kristina H 2023-02-17
Do you need the subscription for motion tracking? 2023-02-17 There no need for a subscription for motion tracking Bayiin 2023-02-21
Do you need the subscription for motion tracking? 2023-02-17 No. TP-LINK Support Force 2023-02-24
Does it need wifi to work? 2023-04-06 Yes Jen 2023-04-06
Does it need wifi to work? 2023-04-06 Yes. In order to see what’s being recorded you need a wifi connection on your camera. Vannessa Avendano 2023-04-07
Does it need wifi to work? 2023-04-06 Yes, for setup and management, an encrypted, 2.4GHz Wi-Fi network is required. TP-LINK Support Force 2023-04-11
Can you vieuw multiple cameras at once? Lets say can you group them up and see all of your cameras at once? 2023-05-22 Yes you can view up to 4 screens at once. Simply click on a camera of your choice and you will see a symbol that looks like a square box with a plus. Click on that and it will allow you to add cameras to watch at the same time. Amazon Customer 2023-05-22
Can you vieuw multiple cameras at once? Lets say can you group them up and see all of your cameras at once? 2023-05-22 Yes can have may. Don’t recommend the highest sensitivity though it things my pets are people Cory Bouchard 2023-05-22
Can you vieuw multiple cameras at once? Lets say can you group them up and see all of your cameras at once? 2023-05-22 Yes, within the Tapo app, you can view multiple cameras simultaneously. TP-LINK Support Force 2023-05-31
Can the motion detection be turned off? I just need to monitor my dog when I want to and without notifications. 2023-04-10 Yes motion detection can be turned off. Kindle Customer 2023-04-12
Can the motion detection be turned off? I just need to monitor my dog when I want to and without notifications. 2023-04-10 Yes, via the Tapo app. TP-LINK Support Force 2023-04-17
Do you of to keep it plugged in for it to work? 2023-02-03 Yes S. D. N. 2023-02-05
Do you of to keep it plugged in for it to work? 2023-02-03 Yes. TP-LINK Support Force 2023-02-07
My phone doesn't support an sold card, how can I get the full benefit without that or cloud? 2023-03-15 The card is used on the camera itself not the phone. LivingAbroad 2023-03-15
Can you view live feed from this camera with the HiP2P software? 2023-05-05 Hi! The Tapo C210 supports RTSP/ONVIF streaming. TP-LINK Support Force 2023-05-09
How far away from the router can this camera be an still work propy 2023-02-21 I don’t know the exact footage, but my home is 3,000 sq foot. My router is upstairs and I have a camera in the basement and one in the garage. Both work very well. No interruption. I think they are great cameras for the price point. S. D. N. 2023-02-22
How far away from the router can this camera be an still work propy 2023-02-21 It will work as far as your router is capable of providing a stable 2.4GHz Wi-Fi network. TP-LINK Support Force 2023-03-01
Can i view and control remotely if starlink is how i use wifi? 2023-06-03 Per my research, yes. So long as your Starlink connection is up and running properly, it will work the same as other Wi-Fi providers. Sometimes I lose Wi-Fi connection, and I'm able to view my security cameras through my cellular data, too. I hope this helps at least a little. I love Tapo! Cee 3 & Me 2023-06-04
Does the camera have noise detection like for barking dog? 2023-05-08 Yes it will detect sounds and you can also adjust the settings the more or less sensitive Johnathan Whitlock 2023-05-10
Does the camera have noise detection like for barking dog? 2023-05-08 Yes, you can adjust it via the Tapo app. TP-LINK Support Force 2023-05-19
Is there a battery backup that you can buy to use with these? 2023-03-15 I suppose any sort of UPS would work fine. LivingAbroad 2023-03-15
Is there a battery backup that you can buy to use with these? 2023-03-15 Hi! These are designed for operation via the included power adapter; they are not battery operated. TP-LINK Support Force 2023-03-21
Hola se puede concentrar al panel solar para camaras ? 2023-03-16 Excelente Amazon Customer 2023-03-16
Hola se puede concentrar al panel solar para camaras ? 2023-03-16 Recuerde que funciona con 120 voltios Carlos Mojica 2023-03-16
Hola se puede concentrar al panel solar para camaras ? 2023-03-16 Pues desconozco ya que lo uso directamente a la electricidad chalapr 2023-03-16
Hola se puede concentrar al panel solar para camaras ? 2023-03-16 Hi! This Tapo camera is designed for use with the included power adapter. TP-LINK Support Force 2023-03-21
Can only motion detected clips store in local storage? 2023-01-27 No. The local storage option via Micro SD card (SD card not included) utilizes 24/7 rolling recording. For motion-activated clip recordings, a Kasa Care cloud storage subscription is required. TP-LINK Support Force 2023-01-31
If I close the app does the sound continue in the background? 2023-04-14 No. TP-LINK Support Force 2023-04-17
If I close the app does the sound continue in the background? 2023-04-14 During the day I have my phone on silent for work purposes, I have the app closed-but I am still logged into the app and alerts me if there is motion JMac 2023-04-27
I need to turn off night mode. instructions say to do this in the app. i cant find where. website is not helpful. what are the exact instructions? 2023-04-01 Hi! Open your Tapo app, select the camera(s) you want to make the change on, then, in the top-right of the screen within the app, there will be an option immediately to the left of the gear icon. This option will either say "AUTO", or have the icon of a sun or moon. Whichever of the 3 options are visible, simply tap on it, and a drop-down menu will appear. This menu will allow you to select which mode to assign to the camera. TP-LINK Support Force 2023-04-06
Is this wifi 6? 2023-05-03 As long as you use 2.4GB connection you will be OK. B. R. Patel 2023-05-03
Is this wifi 6? 2023-05-03 no st1300r 2023-05-03
Is this wifi 6? 2023-05-03 I am not sure about wifi 6, however I have pretty high tech fiber wifi with at&t, and it connected. alexandra vincent 2023-05-04
Do you have to save recordings? this is for my reptile and don't see the need for that 2023-03-17 No if you don’t pay for the cloud back up it still works but you won’t be able to view any motions detected saved videos but you can view the cams and still use them with out paying for the extra stuff Jeffery 2023-03-17
Do you have to save recordings? this is for my reptile and don't see the need for that 2023-03-17 Hi! No, you can opt to simply use the camera for live viewing. TP-LINK Support Force 2023-03-22
can it be connected though bluetooth to xiaomi smart home gateway? 2023-05-16 Its not Bluetooth. It is connected through wifi. achampion92 2023-05-16
can it be connected though bluetooth to xiaomi smart home gateway? 2023-05-16 No. The camera does not support Bluetooth connectivity; it connects via 2.4GHz Wi-Fi. TP-LINK Support Force 2023-05-23
Works with Verizon fios? 2023-03-24 Sure, as long as your home network provides an encrypted, 2.4GHz Wi-Fi network within range of the camera. TP-LINK Support Force 2023-03-30
Works with Verizon fios? 2023-03-24 Yes it does Babycakes… 2023-03-30
Did not pay attention to see thought tp-link are supported kasa system this has to be controlled by another app 2023-05-15 No shenal 2023-05-16
Did not pay attention to see thought tp-link are supported kasa system this has to be controlled by another app 2023-05-15 Hi! This Tapo camera requires the use of the Tapo app, which is free and available on Android and iOS. We appreciate your interest in a merger of Tapo and Kasa, and we will share your feedback with the appropriate team for future consideration. TP-LINK Support Force 2023-05-25
Can you see see what is happening in other rooms or just the room the room the camera is in at the time? 2023-01-30 You can only see one camera view at time. You need to switch to another camera to see another room in the app. sky 2023-01-30
Can you see see what is happening in other rooms or just the room the room the camera is in at the time? 2023-01-30 If you can see the thing or are with your eyes at the place the form that 1 camera. It depends on what you need to see from 1 camera. Drum Guru 2023-01-31
Can you see see what is happening in other rooms or just the room the room the camera is in at the time? 2023-01-30 Hi! You can only view what is in the field of view of the camera. TP-LINK Support Force 2023-02-07
Can you set it up to come on at a certain time and shut off at a certain time? 2023-05-11 SI, tiene para programar horas, am, pm,la camara es buena,cumple su funcion, jas 2023-05-13
Can you set it up to come on at a certain time and shut off at a certain time? 2023-05-11 Yes, you can set a schedule in the Tapo app. TP-LINK Support Force 2023-05-19
Hola se le puede colocar panel solar? 2023-03-16 Yo creo que con una batería y un conversor Carlos Mojica 2023-03-16
Hola se le puede colocar panel solar? 2023-03-16 Si Jorge Álvarez 2023-03-17
Hola se le puede colocar panel solar? 2023-03-16 Hi! This Tapo camera is designed for use with the included power adapter. TP-LINK Support Force 2023-03-22
does this camara triggers recordings for movement only or also sound? 2023-01-31 It does both. Shawn Henley 2023-02-01
does this camara triggers recordings for movement only or also sound? 2023-01-31 For movement/sound triggered, clip-based recording, a Tapo Care cloud storage subscription is required. Alternatively, you can opt for 24/7 rolling recording via local storage on a Micro SD card (not included), which does not require a subscription. TP-LINK Support Force 2023-02-07
It's not recording 24-7 2023-06-11 I had to go to the recording schedule and set the times up manually. Quite easy. Pamie 2023-06-17
It gonna be available soon? 2023-05-02 Yes...it will be no worries EVERYTHING IS BLUENOSE DIGITAL 2023-05-02
It gonna be available soon? 2023-05-02 Hi! The Tapo C210 Pan/Tilt Security Camera is available for purchase. TP-LINK Support Force 2023-05-09
If I register the camera with 1 email id and then share the login credentials with 5 members, can they just login in d same account and view the feed? 2023-05-16 Yes they should EVERYTHING IS BLUENOSE DIGITAL 2023-05-16
If I register the camera with 1 email id and then share the login credentials with 5 members, can they just login in d same account and view the feed? 2023-05-16 I'm sharing with two people and it works great. shenal 2023-05-16
If I register the camera with 1 email id and then share the login credentials with 5 members, can they just login in d same account and view the feed? 2023-05-16 Yes. TP-LINK Support Force 2023-05-23
Hola, labcamara tapo tiene la opción de patrullaje? 2023-03-16 Si señor, es muy completa, Carlos Mojica 2023-03-16
Hola, labcamara tapo tiene la opción de patrullaje? 2023-03-16 No solo tiene detección de movimientos Santiago 2023-03-16
Hola, labcamara tapo tiene la opción de patrullaje? 2023-03-16 Si en cualquier momento y lugar Agustín luna Sánchez 2023-03-16
Hola, labcamara tapo tiene la opción de patrullaje? 2023-03-16 Si, tiene. La verdad amo esta cámara porque puedes poner alarma de movimiento que manda señal cuando salimos de casa. Realmente es muy buena y lo que más me gusta es que tengo dos y las puedo ver al mismo tiempo las dos pantallas en la aplicación realmente la recomiendo al 100% Luisa 2023-03-16
Hola, labcamara tapo tiene la opción de patrullaje? 2023-03-16 Exactamente esa palabra patrullaje no! Pero si tiene detención de movimiento, llanto de bebé, movimiento de la cámara y alarma . Iván 2023-03-16
Hola, labcamara tapo tiene la opción de patrullaje? 2023-03-16 Sí la pregunta es de seguimiento, sí tiene opción de seguimiento Jorge Meza 2023-03-16
Hola, labcamara tapo tiene la opción de patrullaje? 2023-03-16 Si lo tiene Edgar Acevedo Martinez 2023-03-17
Hola, labcamara tapo tiene la opción de patrullaje? 2023-03-16 Buen dia si ella detecta movimiento y te avisa al móvil. excelente opción. SALVATORE P. 2023-03-21