| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| I ordered two of these how am I going to have to get both the n the app? Am I going to have to get two apps and pay double to see what’s going on? | 2022-06-13 | When you install the Wyze App it allows you to have multiple cameras in 1 App. I have 5 cameras and when I open the App it shows all 5 (by your named camera) just tap on the one you want to view. | SMH | 2022-06-14 |
| I ordered two of these how am I going to have to get both the n the app? Am I going to have to get two apps and pay double to see what’s going on? | 2022-06-13 | You can add as many cameras as you like in the Wyze app using 1 account. Live Stream is free, you'll only need to subscribe to Cam Plus or Cam Plus lite (can be at $0) if you'd like the camera to record when it detects motion/sound. | Maricar P. Wyze | 2022-06-14 |
| I ordered two of these how am I going to have to get both the n the app? Am I going to have to get two apps and pay double to see what’s going on? | 2022-06-13 | No you only have to download the app once they allow you to add multiple items of different varieties 1 to 1 app, however you Do you have to pay for each individual camera recording. You can have as many as you want under one app I have 5 but I pay for 5 cameras The cost annually is not all that expensive | kenneth | 2022-06-14 |
| I want to match a charging cable that is just right, what are the dimensions(length,width,height) of the Micro usb charging port' hole of this camera? | 2022-08-12 | All I know is it is same as most all Samsung cell phones. Pretty standard cable | SMH | 2022-08-12 |
| will this cam work even if I have A 5G phone? | 2022-05-04 | Yes it should | Patricia Nowlin | 2022-05-04 |
| Are these cameras wireless? | 2022-03-09 | It's wired. | Wyze Lifestyle | 2022-03-10 |
| Are these cameras wireless? | 2022-03-09 | Yes but with the exception that they must be powered with a USB cable | edwin decamillo | 2022-03-10 |
| Are these cameras wireless? | 2022-03-09 | No, it needs to be plugged into power to work. | Maricar P. Wyze | 2022-03-10 |
| Are these cameras wireless? | 2022-03-09 | No it's not wireless you have to plug it in. Wyze does make wireless cameras but not this one. | marie | 2022-03-10 |
| Does this work with Wyze car? | 2022-04-07 | Yes, this is compatible with the Wyze Car. | Maricar P. Wyze | 2022-04-07 |
| Does it work with a iPhone? | 2022-06-30 | Yes it does, it’s amazing. I now have 4 ☺️ | CindyBuzz | 2022-06-30 |
| Does it work with a iPhone? | 2022-06-30 | Yes it does! I have iPhone 11 and it works just fine! | Amazon Customer | 2022-06-30 |
| Does it work with a iPhone? | 2022-06-30 | Yes, the Wyze app where you'll setup the camera works with iPhone with iOS12.0+. | Maricar P. Wyze | 2022-07-01 |
| Does this need to be plugged in to an ac outlet to work | 2022-05-10 | It comes with a USB cable and AC adapter. Use that or any USB port. | Kindle Customer | 2022-05-10 |
| Does this need to be plugged in to an ac outlet to work | 2022-05-10 | Yes, it's wired. | Wyze Lifestyle | 2022-05-11 |
| Why won’t my Wyze v2 connect to the Wyze app like my other cameras do? | 2022-06-21 | It recently happened to me so I just sent it back to Amazon and got a replacement which worked perfectly. Maybe you got the one I returned!! | Steve W Plogsted | 2022-06-21 |
| Works with cam plus lite? | 2022-03-17 | Yes, it is compatible. | Maricar P. Wyze | 2022-03-18 |
| How long battery last can live stream when not home | 2022-05-05 | This cam is USB powered. It doesn't use batteries. The Wyze V3 outdoor cams are battery powered. How long the batteries last on those depends on how you set it up. | Paul | 2022-05-05 |
| How long battery last can live stream when not home | 2022-05-05 | Wyze Cam Black v2 requires to be plugged in to work. | Maricar P. Wyze | 2022-05-06 |
| Is it waterproof? | 2022-07-09 | Sorry, it is not waterproof. | Wyze Lifestyle | 2022-07-09 |
| Is it waterproof? | 2022-07-09 | No, it is not weatherproof or waterproof. Wyze Cam Pan v2 is not IP rated, and is meant to be used indoors only in dry conditions. | Keylin | 2022-07-09 |
| Why do you need to buy an additional fee | 2022-05-15 | Hello! Our camera will have a few recording options available. Using a microSD card with your camera gives you the ability to record continuous footage and recorded events directly to your local microSD card. We also have Cam Plus, which is an upgrade for Wyze Cam devices that adds Person Detection to your Complete Motion Capture videos. With this service, you'll be able to record full-length videos, receive real-time alerts when people are detected, and filter all of your video clips with people in them. | Josan A. Wyze | 2022-05-16 |
| Why so expensive? The Wyze app has these for $17.99 | 2022-06-29 | Because of the high Fulfillment by Amazon Transaction fee. Sorry about that. | Wyze Lifestyle | 2022-06-29 |
| Why won’t my camera connect to wifi anymore? | 2022-05-13 | Sorry about that. Please contact us on: https://support.wyze.com/hc/en-us Thank you. | Wyze Lifestyle | 2022-06-22 |