| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Are you able to continiously record with this camera? Is a subscription service required to record videos and if so how much is it? | 2023-02-05 | Yes, and no subscription needed | Amazon Customer | 2023-02-05 |
| Are you able to continiously record with this camera? Is a subscription service required to record videos and if so how much is it? | 2023-02-05 | If you have a network and you just clearing follow the setup steps to connect to your WIFI they will always record with the default settings. Depending on your statement of continuously record. Just like any security camera it will always record few seconds or depending on your phone space it will record action and then stop. If you mean non-stop and never stop. Nothing does that. | RegMob | 2023-02-05 |
| Can I leave the long plus camera plugged in? I'm going to be gone for months and I know the battery won't last that long. | 2023-02-06 | Sine mine are outside, I don’t know. However when I have plugged them in, they are fine and continue to record. | Dee Jay | 2023-02-13 |
| Can multiple users turn the camera on and off from different phones? | 2023-05-07 | With the app multiple users can control the camera from different devices | Rockey | 2023-05-07 |
| How to add the camera to the APP? | 2023-03-04 | Video could not be loaded | LongPlus Direct | 2023-03-06 |
| how long does the battery last? | 2023-03-04 | It all depends on how much movement or motion thats being recorded. As a 5200 battery is fully charged,and each video is recorded for 20 seconds, it can be triggered about 3000 ~ 3500 times. If more people pass by the area where you install the camera, it will trigger wake-up many times, record many videos, and consume a lot of power. In this case, you could properly turn off or adjust some functions to make you have a better experience. For example, the concept sensitivity is reduced, the recording time is shortened, the white light can be turned off when no white light is needed, and the personalization settings such as sleep time are set. In addition, turning on the person in AI Analysis can more effectively improve the battery life of the camera or use a solar panels to power it. this camera set come with solar panel, you could plug into that for a more permanent solution, I just take it down once every month or two to charge it. The app will let you know if you're getting low on battery. | Nisemou | 2023-03-04 |
| what is the operating temperature range for this camera. I need to use it at -15 degrees? | 2022-12-27 | We recently had 9 degrees and all 7 cameras worked the same. Thankfully, we won't ever have -15. | Christopher C. | 2022-12-28 |
| what is the operating temperature range for this camera. I need to use it at -15 degrees? | 2022-12-27 | Not quite sure, but I leave in South Texas, and they withhold a degrees of 108 Fahrenheit. | Amazon Customer | 2022-12-28 |
| what is the operating temperature range for this camera. I need to use it at -15 degrees? | 2022-12-27 | I have mine working through this last storm, lowest we got was about 7 and had a wind chill of about zero. | MJ Richardson | 2022-12-28 |
| how long is the delay before it starts recording once motion sensor goes off? | 2023-04-17 | It starts recording immediately and will record for up to 3 minutes | Amazon Customer | 2023-04-18 |
| Can the cameras be accessed remotely and show real time video? | 2023-03-06 | Never worked | Don | 2023-03-06 |
| Can the cameras be accessed remotely and show real time video? | 2023-03-06 | Hello, thank you for your question. Of course you can do that, you can watch live as long as you have WiFi on your device, please download LongPlus APP or Vicohome APP to add the camera, then you can accessed remotely and show real time video everywhere you are. Any question, please fell free to contact Tech support via support@longplus.com. | LongPlus Direct | 2023-03-06 |
| Is it possible to add a second camera to my existing single one and use the same app view? | 2023-03-26 | Yes | Kauai ONE | 2023-03-26 |
| Is it possible to add a second camera to my existing single one and use the same app view? | 2023-03-26 | Yes you can , add each new camera the same way you set up the first one. I have 3 cameras on the same app. | Shannon Butler | 2023-03-26 |
| Is it possible to add a second camera to my existing single one and use the same app view? | 2023-03-26 | I currently have 3 Cameras connected to same program. Just click the plus + to add. | RegMob | 2023-03-26 |
| Is it possible to add a second camera to my existing single one and use the same app view? | 2023-03-26 | Glad to answer your question! Of course you can do that. If you need add more camera, please select 'add a new camera' Any other questions, please contact Tech support via support@longplus.com | LongPlus Direct | 2023-03-27 |
| I'm not able to live stream the operate option is not working screen stays black but when I switch to cloud I see the image need help please | 2023-01-01 | Double check your setup. I had to change my network router and when I setup the cameras with new router. I forgot to update everything with my WIFI, and LOCATION On during setup. Afterward, I restarted my phone and my operate started working again. you can always turnoff location after setup even the phone wifi. | RegMob | 2023-02-05 |
| How does the solar panel mount? | 2022-10-10 | Three wood screws that attach the mounting bracket to a surface. The swivel on the bracket allows you to fix the position of the panel for maximum exposure. The solar panels keep the cameras charged so you do not have to keep taking them down to charge inside. | Lives Among Savages | 2022-10-10 |
| How many ampere (A) must be on the block charger to charge these cameras? (In/out) | 2023-01-22 | You can leave the charger cord plugged in all the time but then u would have to put it somewhere it won't get wet because it will no longer be waterproof... | Kauai ONE | 2023-01-22 |
| How many ampere (A) must be on the block charger to charge these cameras? (In/out) | 2023-01-22 | Just buy a USB power pack/Plug, use the USB side of the charging cord and plug it in. If needed, use an extension cord and leave it plugged in. | Christopher C. | 2023-01-22 |
| How many ampere (A) must be on the block charger to charge these cameras? (In/out) | 2023-01-22 | There is a usb cord in the box as well. You can see the charger port on the buttom of the camera. Any other questions, please fell free to contact us via support@longlus.com | LongPlus Direct | 2023-01-31 |
| I bought two of the oval-case long+ cameras. one is perfect, the other has all logins, etc in mandarin chinese text. how do i change to english? | 2023-04-12 | Try the tool button on the app. Or maybe try deleting and reloading the app. All else fails, good luck finding help from a real person. | meandmytreasures | 2023-04-12 |
| how config ai smart. When i want to see video no recognized, human, pet, car. only motion. thanks? | 2023-01-03 | In order to obtain this feature, you must pay the monthly fee or annual fee. It's cheaper to get the annual fee for two cameras. | Amazon Customer | 2023-01-04 |
| how config ai smart. When i want to see video no recognized, human, pet, car. only motion. thanks? | 2023-01-03 | It shows Pet, human, motion as a memo or you can log in to the camera to view immediately. | Dee Jay | 2023-01-04 |
| how config ai smart. When i want to see video no recognized, human, pet, car. only motion. thanks? | 2023-01-03 | Miguel I like this camera as it has 3 separate sensitivity settings for you. 1.) High 2.) Normal 3.) Weak. I keep mine on High and get the results I want. I never experimented with the other 2 settings of Normal and Weak. It probably would be the Weak setting for animals. You do have the 3 choices, that's a plus. Sorry no vampire or werewolf settings. | Robert Strickland | 2023-01-04 |
| Does solar panel need direct sun to re-charge, or would ambient sunlight be sufficient? Was looking to mount on a covered porch. | 2023-06-10 | No it just needs outside light. It works awesome | Android | 2023-06-10 |
| Can it work without Wi-Fi? | 2023-02-04 | If a person was able to do so, I ask why? You need to set it up, delete all the false alerts, check the battery, monitor real time, get alerts on your phone., etc. | Robert Strickland | 2023-02-04 |
| Can it work without Wi-Fi? | 2023-02-04 | You need wifi to connect them with your smart phone | Luis Vargas | 2023-02-04 |
| Can it work without Wi-Fi? | 2023-02-04 | No | Kauai ONE | 2023-02-04 |
| What is 2.4 ghz wifi and how do i know what mine is? | 2023-03-27 | Check on your wireless router, or check with your internet provider. | meandmytreasures | 2023-03-27 |
| What is 2.4 ghz wifi and how do i know what mine is? | 2023-03-27 | Glad to answer your question! Please chaeck it on Wi-Fi information page on the computer or the router's configuration interface on your mobile phone. Any other questions, please contact Tech support via support@longplus.com | LongPlus Direct | 2023-03-27 |
| How far is the signal range? | 2023-06-12 | That question is dependent on several factors. My cameras are 50 feet or so from the router and show “medium” range. They are working without issue. | cpoint2 | 2023-06-12 |
| Where can i buy extra batteries? | 2023-03-19 | Glad to answer your question! The battery of this camera can't be remove, if you have any problem with the camera, please contact Tech support via support@longplus.com. | LongPlus Direct | 2023-03-23 |
| Cuantas camaras se pueden utilizar al mismo tiempo en la aplicación? | 2023-04-03 | Yo uso dos cámaras . Tengo una tercera que aún no uso. | Amazon Customer | 2023-04-03 |
| Cuantas camaras se pueden utilizar al mismo tiempo en la aplicación? | 2023-04-03 | Video could not be loaded | LongPlus Direct | 2023-04-12 |
| What base or monitor is compatible with this system? | 2023-02-13 | I use my iPad and my iPhone to view the cameras. | Dee Jay | 2023-02-13 |
| What base or monitor is compatible with this system? | 2023-02-13 | I have it hooked up to my wi if, no base or monitor. It alerts my phone and I can watch immediately on my phone. | meandmytreasures | 2023-02-13 |
| What base or monitor is compatible with this system? | 2023-02-13 | I only monitor my bird feeder & thru the house side glass door. I pull up Longplus app and can satisfy my needs on my compatible phone. If you have several locations to monitor, ask the experts which electronics needed for surveillance. Whenever electronics are involved I read the instructions throughly and if I am still scratching my head, off I go to an electronics outlet. | Robert Strickland | 2023-02-14 |
| X81 model. i scanned the qr code and nothing beeps. there is no on/off switch. do i need different set up instructions? | 2023-05-08 | Hi, I have 6 cameras and each one have the same setup. The Very first thing is to download the app and register on your phone. Next if you skip the step and not review the easy setup instructions, you will miss the quick process and you must turn on your WIFI AND LOCATION in order for the program to would correctly. Then just follow the steps and don't get ahead of the steps. Each camera was purchased a different month. I did the same by not following steps and did not have WIFI and Location on. I hope this helps | RegMob | 2023-05-08 |
| How to connect the outdoor security cameras to my phone | 2023-03-04 | Download the app, follow the instructions exactly. | meandmytreasures | 2023-03-04 |
| How to connect the outdoor security cameras to my phone | 2023-03-04 | Video could not be loaded | LongPlus Direct | 2023-03-06 |
| What is the life expectancy - i bought a pair in may and one stopped working six months later. can i replace the batteries? | 2023-01-09 | You need wifi to connect them with your smart phone | Luis Vargas | 2023-02-04 |
| What size sd card does it need | 2023-01-28 | Micro SD card | Dee Jay | 2023-01-29 |
| What size sd card does it need | 2023-01-28 | The SD should to be Micro SD, reaching at least 10MB/S to transfer. (class 10)B, The security camera supports up to 128G Micro SD Card. Any other questions, please fell free to contact us via support@longlus.com | LongPlus Direct | 2023-01-31 |
| Can it be use outside the US | 2023-05-15 | I going to say most likely since all you need is the sun. It comes with all of the cords you need. | Amazon Customer | 2023-05-15 |
| Can it be use outside the US | 2023-05-15 | Yes | Adrian Frith | 2023-05-15 |
| Can it be use outside the US | 2023-05-15 | Thank you for your question, yes, all of our camera can use utside the US. | LongPlus Direct | 2023-05-19 |
| Does this camera is wifi? | 2023-05-21 | Yes, and then you bluetooth to the cameras through the app. | Mary Briery | 2023-05-21 |
| How do you share the camera so another person can have access to look up and see videos on their phone? | 2023-03-03 | Go in to Settings and at the bottom you will see Share. Tap on Share and follow the instructions. | Isolda Frías | 2023-03-03 |
| How do you share the camera so another person can have access to look up and see videos on their phone? | 2023-03-03 | The process of giving a 'friend' access to the camera show as follows: 1. In the original user's (admin's) app go to the share option. This will display a QR code on admin's phone. 2. In the 'friend' phone ask to access a shared phone. Select ' add firend's camera', when asked to scan the QR code, scan the QR code on the ""admin's"" phone. 3. The admin gets a message asking to approve the share. 4. Admin accepts request. 5. Camera now shared. | Bridgeforth | 2023-03-03 |
| How do you share the camera so another person can have access to look up and see videos on their phone? | 2023-03-03 | Video could not be loaded | LongPlus Direct | 2023-03-06 |