| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Does the camera and remote need to be connected at all times or does it charge? | 2023-01-04 | As far as I know the camera stays connected the whole time but I haven’t tried unplugging it. The monitor/remote does not have to be plugged in at all times, it has a pretty decent range too, I can take my dogs outside about 30-40 yds out. | Andrea A.… | 2023-01-04 |
| Does the camera and remote need to be connected at all times or does it charge? | 2023-01-04 | Camera itself has to be plugged in and all times. Monitor will hold charge for 6-8 hours but it does work while charging as well so you can leave plugged in or take it room for room. | Kaylee Parsons | 2023-01-04 |
| Es compatible para 220v? | 2023-01-27 | Solo110v con eso trabaja el monitor que es recargable pero la cámara necesita estar conectada a la.electricidad para funcionar | Rada | 2023-01-27 |
| Es compatible para 220v? | 2023-01-27 | it seems that I only bougth one part. I had never used it , is incomplete | alexandra amiama | 2023-01-27 |
| Hello, does the 935E model need a Wi-Fi connection? | 2023-06-04 | does not need any wifi . & it works very well | Esther S. | 2023-06-04 |
| Hello, does the 935E model need a Wi-Fi connection? | 2023-06-04 | Dose not need wi-fi connections | Gabriel | 2023-06-04 |
| Hello, does the 935E model need a Wi-Fi connection? | 2023-06-04 | Hello, thanks for asking. No, it doesn't, the monitor and the cameras can pair without wifi. | My Prime Picks | 2023-06-07 |
| Once paired, how do you switch between the already paired cameras? if i click ok on the second camera it tries to pair again | 2023-06-01 | Thank you for your question. To pair the cameras: 1. On the monitor or receiver unit, navigate to the camera selection. This menu is accessible through a dedicated button on the monitor. 2. Once in the camera selection menu, you should see a list of paired cameras. Each camera is typically identified by a number. 3. Use the navigation buttons on the monitor to select the desired camera from the list. Highlight the camera you want to view or switch to. 4. Press the OK or Select button to confirm your selection. The monitor should now switch the live feed to the selected camera, allowing you to view the video and audio from that specific camera. Please ensure that you have paired the cameras that came with the product or are from the same model/brand. Different camera models or brands may not be compatible with the monitor and may not work properly. Additionally, when pairing the cameras, it's recommended to place them in very close proximity to the monitor during the initial pairing process. This helps to establish a strong and stable connection between the cameras and the monitor. If you experience any difficulties while pairing or switching between the cameras, I suggest referring to the user manual for detailed instructions specific to your baby camera with monitor model. If the issue persists, reaching out to the customer support team of the product or the manufacturer can provide you with further assistance and troubleshooting guidance." | My Prime Picks | 2023-06-03 |
| Is there something to do when the monitor is plugged in and no longer charging? | 2023-03-27 | Leave a review. Support will contact you. They helped me out | S D | 2023-05-08 |
| Can I connet to my cellphone when Im at work? | 2022-11-28 | Unfortunately, not! | AJ Rhodes | 2022-11-28 |
| I lost the screen unit of my baby monitor. Is it possible to buy a replacement? I can't find how to contact customer service to ask them this question | 2023-04-14 | Leave a review, I'm sure support will reach out to you. That's what I did | S D | 2023-05-08 |
| Does the night vision mode activate the infrared points visible to the child? | 2023-02-10 | I don't know. I only use the monitor for my wife and I haven't done more than hook it up so I can see her. | William Reid | 2023-02-22 |
| If my display broke and I purchased a whole other unit will the camera of the old unit pair to the new one? | 2023-05-08 | It will pair yes. There's a pair button on the camera and monitor. I was just sent a new monitor and it connected to the camera fine. | S D | 2023-05-08 |
| How long is the camera cord? | 2023-02-20 | I haven't measured, but it looks like about 8 feet. | William Reid | 2023-02-22 |
| How do i turn off the eco mode? i would like my monitor sound on even while it’s locked? | 2023-03-22 | Dear customer,Thank you for contacting us,In generally, even if the monitor is locked, the monitor will light up if the baby unit makes a sound.You can try to adjust the sensitivity of ECO mode. To change the ECO level, please follow the next instructions:1. Press the Menu/Exit key, and the menu will pop up.2. Press the LEFT key or RIGHT key until the EcO icon is highlighted then press UP key or DOWN key to select desired level. 3. Press OK key to confirm.4. Press the Menu/Exit key to Exit.I hope these steps can help you.If you still have other needs, please feel free to contact us.Sincerely,Anne | DragonShow | 2023-03-25 |
| Can I just buy the screen? | 2023-04-29 | Hi, sorry I’m not really sure about that. I got mine with camera and monitor already. | Danica | 2023-04-29 |
| How do you troubleshoot the thermometer? | 2023-05-31 | Thanks for your question. To troubleshoot the thermometer on the camera, you can follow these steps: Check the sensor location: The thermometer sensor is located on the back of the camera. Ensure that there are no obstructions or debris covering the sensor, as this can affect temperature readings. Check the temperature display: On the screen at the top part of the camera, you can see the temperature of the room displayed in Fahrenheit. Change the measurement unit: If you prefer to view the temperature in Celsius instead of Fahrenheit, you can press the menu button on the camera. Navigate through the menu options until you find the measurement settings. Select Celsius as the preferred unit of measurement, and the temperature displayed on the screen will switch to Celsius. Verify temperature accuracy: If you have multiple cameras, it's important to note that each camera will display the temperature reading from its own thermometer. If you change the camera, the value shown on the top of the screen will reflect the temperature measured by the thermometer of the current camera. Please check the video (screenshot) of the screen monitor to see the information visually. | My Prime Picks | 2023-05-31 |
| How do you troubleshoot the thermometer? | 2023-05-31 | I never used the thermometer, however, I had to return this item due to a short in the power cord and wireless connection issues. | PARIS HENDERSON | 2023-05-31 |
| It has motion and sound alert.? | 2023-03-30 | Yes it does! | Viola | 2023-03-30 |
| How far from the crib does this need placed to see the whole thing? We currently have a different camera that does not zoom out enough | 2023-03-13 | I have the camera about 5-6 feet away and I'm able to see half of a full size bed. Just to warn you though, after 2 months of purchase, it starts to lose connection every once in a while. For this price, I would not have expected it to start having problems this soon. | Maria D Ayala | 2023-03-13 |