| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Puedo ver lo que pasa en mi casa si estoy lejos? | 2023-05-14 | Si. Si se puede. | veronica | 2023-05-14 |
| Puedo ver lo que pasa en mi casa si estoy lejos? | 2023-05-14 | Claro que si siempre y cuando tenga Internet en tu casa y la cámara este conectada si | Christian Ramirez | 2023-05-14 |
| Puedo ver lo que pasa en mi casa si estoy lejos? | 2023-05-14 | Si, mientras la cámara tenga conexión a internet | Oscar M. | 2023-05-15 |
| Puedo ver lo que pasa en mi casa si estoy lejos? | 2023-05-14 | Gracias por la pregunta. Sí. | blurams | 2023-05-25 |
| Can i install this camera in a wall? Does it comes with the mounting bracket? | 2023-05-11 | No it does not | Lakicia Furr | 2023-05-11 |
| Can i install this camera in a wall? Does it comes with the mounting bracket? | 2023-05-11 | No they can not be wall mounted and there is no mounting hardware. Like anny nanny came they are meant to be set on a shelf or counter on the base. You can even see the feet on the base on the Amazon site. | William | 2023-05-11 |
| Can i install this camera in a wall? Does it comes with the mounting bracket? | 2023-05-11 | No. It's sits on a flat surface | Amazon Customer | 2023-05-16 |
| Can i install this camera in a wall? Does it comes with the mounting bracket? | 2023-05-11 | they come with screws and can even be mounted upside down on the ceiling. | Amazon Customer | 2023-05-22 |
| Quiero saber si puedo hablar a través de la cámara | 2023-06-21 | Si. Puedes hablar y tambien puedes escuchar | veronica | 2023-06-21 |
| Quiero saber si puedo hablar a través de la cámara | 2023-06-21 | Si puedes hablar atravez de tu cell y escuchar todo lo que pasa a ti alrededor. | Inaliz Caal | 2023-06-21 |
| Posted i have one already, works fine. but can't add a 2nd one, won't connect. someone replied: it only works on 2.4ghz 'i already have one.what's up? | 2022-10-26 | Hi, please contact support@blurams.com for further help. | blurams | 2022-10-26 |
| Can i view this camera from other country if I am on vacation | 2023-05-14 | Yes it uses the internet. But if no internet, No. | J. Skipper | 2023-06-04 |
| Devolví el producto hace más de un mes y no tengo ninguna devolución que está pasando | 2022-12-22 | Si. Si se puede. | veronica | 2023-05-14 |
| Can i turn off/disable the ir light so i can point it out a window without the ir light glaring back at night? | 2022-10-25 | No its automatic unfortunately however, it adjusts automatically for night vision. | Amazon Customer | 2022-10-25 |
| Where should i insert my sd card? i don't see a drive on the camera! | 2022-12-08 | Video could not be loaded | blurams | 2022-12-09 |
| Where should i insert my sd card? i don't see a drive on the camera! | 2022-12-08 | Camera has to be off | Medjool Addict | 2022-12-09 |
| Where should i insert my sd card? i don't see a drive on the camera! | 2022-12-08 | It's hidden on the bottom of the black ball. Press your finger on the black ball and slide it up to expose the bottom. | TAORFA | 2022-12-13 |
| I want to buy the two cams,will they both work without a could service? | 2022-12-13 | Yes, they will work without a could service. | blurams | 2022-12-13 |
| I want to buy the two cams,will they both work without a could service? | 2022-12-13 | Yes, there is FREE cloud service. I watched a YouTube video to figure out how to use it; I don't remember, but I think you click on "library" at the bottom of the page and you'll see your video.The Blurams website bombards you with offers to BUY the service, but it's not necessary. | Sandy Flint | 2022-12-13 |
| I want to buy the two cams,will they both work without a could service? | 2022-12-13 | Yes....I should say I believe they will I have 2 cameras on my phone app and they work fine. You can select the one you want to view. | moonracer16 | 2022-12-14 |
| What is the subscription for and do I have to have it? What won’t I get if i don’t have subscription? | 2022-10-01 | If you don’t purchase the subscription you won’t be able to view the videos that the cameras capture. Even with SIM card in place. | Pippa | 2022-10-01 |
| What is the subscription for and do I have to have it? What won’t I get if i don’t have subscription? | 2022-10-01 | If the device is not subscribed to a Cloud Service or the Cloud Service expires, the system will give the device a lifetime valid event recording Cloud Service by default. The Cloud Service supports the storage of events that happened in the last 24 hours to the cloud. The length of each event is about 12 seconds. Once you activate the free trial and choose to record to the cloud, you will be able to view 12 second long recorded events (motion/sound) in your library. If you want to view the full video of the entire event, you can subscribe the device to Cloud Services. | Erica Colburn | 2022-10-22 |
| is there an estimate of time before the android play store has the app again? | 2022-10-29 | We apologize for the inconvenience caused. The App will be available in Google play in about 1~2 business day. Please scan the code on the box or click the below link to download the App. www.blurams.com/pages/app. Please rest assured, it's the official newest version. Thanks. | blurams | 2022-10-31 |
| Longer cord, I need a longer cord anyone have a link? | 2022-10-13 | I believe that you can get one at Amazon | Hector B Richardson | 2022-10-17 |
| Longer cord, I need a longer cord anyone have a link? | 2022-10-13 | Please refer to the below link. https://www.amazon.com/dp/B08G4RGR7J | blurams | 2022-10-19 |
| How much are the paid cloud storage plans? | 2023-04-05 | Have to check with the company that provides the cloud. Plus the price will increase with any company with larger storage amounts. | J. Skipper | 2023-06-04 |
| looking forward to getting my cameras working as soon as the android app. is up and running again? | 2022-10-29 | Hi, Dear user, we apologize for the inconvenience caused. The App will be available in Google play in about 1~2 business day. Please scan the code on the box or click the below link to download the App. www.blurams.com/pages/app Please rest assured, it's the official newest version. If you have downloaded the app will not be affected in any way. Thanks. | blurams | 2022-10-31 |
| You can buy one camera for 31.99 yet you're charging 72.99 for two? That doesn't make sense. | 2023-01-07 | Just a one to your cart then add another. Get the two for 62.98. 31.99 x 2 | potatoes | 2023-01-11 |
| I need a cord replacement for the camera, which can I buy ? | 2023-01-25 | Something long that can be able to be placed where an accessible electrical socket is reached. | SteelBeowulf | 2023-02-06 |
| Can the audio features be disabled so that only video is recorded? | 2023-04-11 | Yes | Lakicia Furr | 2023-05-11 |
| Can i view through google home app on my iphone? | 2022-12-20 | Yes i view through my phone with the bluram app. | Amazon Customer | 2022-12-20 |
| Can i view through google home app on my iphone? | 2022-12-20 | I downloaded their Blurams app. However I see online that you can use it on Google Home. | Kim Phillips | 2022-12-20 |
| Are these rechargeable? | 2023-02-06 | They need to be=plugged into power at all times | roger | 2023-02-06 |
| Are these rechargeable? | 2023-02-06 | They are not battery powered, they plug in. | Apurpz… | 2023-02-06 |
| Are these rechargeable? | 2023-02-06 | No, they are not. They are powered with a micro USB cable you can plug with an adapter or PC. PSA, do not put an SD card on these for saving footage, they corrupt SD cards when they get full. | SteelBeowulf | 2023-02-06 |
| I have one of these, works fine, and I'm trying to add two more. Neither of the new ones will connect to the internet, hours of trying. What is up? | 2022-10-24 | I had no problem. Remember that they use only 2.4ghz wifi, not 5.4 | HL YUNG | 2022-10-24 |
| Does this use the mipc app? | 2023-06-04 | Just uses the company app and Google Home app. But if the company app keeps crashing on you , your SOL. Because you have to use the company app to create an account that other apps need. Good luck! | J. Skipper | 2023-06-04 |