| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Is the camera designed for the use in US only? | 2023-04-03 | Hello. This pan-tilt cellular security camera of the US version can be used in the US, Canada,xa0and Mexico. Please use the local sim card for this camera. If you use it in the US, the sim card from T-Mobile (Prepaid Data Only) FreedomPop, Mint is recommended. | ReolinkDirect | 2023-04-04 |
| Will the time lapse go back to the same camera position for every photo. Or if I pan with the camera will it take a time lapse of the wrong angle? | 2022-11-02 | Hello. No, the angle is not fixed. If you Pan this camera, it will take a time lapse of a new angle. | ReolinkDirect | 2022-11-02 |
| If we already own one of these cameras and want a second one. Do we have to purchase the whole kit again? | 2022-08-01 | Hello. If you still need to power this 4G LTE Cellular Security Camera via solar panel, you need to purchase this camera and the solar panel again. | ReolinkDirect | 2022-08-02 |
| Is this unit waterproof? We want to secure it to a utility pole. | 2022-05-30 | Hi, yes, the cellular camera is IP64 waterproof. You can use it outdoors. If you need more help, you can contact us via Amazon message. | ReolinkDirect | 2022-05-30 |
| Does this have live? | 2022-08-29 | Hello. You can check the living video stream and playback the recording video from the Reolink app/client anywhere. If you use this Outdoor Wireless security camera in the USA, you can use the sim card from T-Mobile (Prepaid Data Only), FreedomPop, and Mint with this camera. | ReolinkDirect | 2022-08-30 |
| what is the temperature range? | 2022-12-02 | Hello. The Operating Temperature of the camera is -10° to 55° C (14° to 131° F). The Operating Humidity is 10%~90%. | ReolinkDirect | 2022-12-03 |
| Can the camera run off the dc9/5v adapter? i wan't to use this for a vacant house that doesn't have internet and would rather just keep it on ac. | 2022-06-13 | Hello. Yes, this 4G outdoor camera can be powered by the 5V/2A USB power adapter and solar panel. | ReolinkDirect | 2022-06-14 |
| How far away can motion be detected? | 2022-07-16 | Hello. The detecting distance for this cellular outdoor camera is adjustable up to 10m (33ft). Our PIR motion sensor is more sensitive to side-to-side movement than movement heading straight toward the camera. For a better viewing experience, the suggested mounting height: is 2-3 meters. | ReolinkDirect | 2022-07-19 |
| Does this come with a charger or a charging cable? | 2022-06-08 | Hello. We will provide a USB cable for the camera. And this camera can be charged by the DC 9/5V adapter. | ReolinkDirect | 2022-06-10 |
| Can you shut off camera via the app or at least stop recording when motion is detected? | 2022-11-28 | Hello. Sorry that we can't shut off the camera via the Reolink app. However, you can refer to the below link to disable the PIR sensor for this LTE outdoor camera via the Reolink app if you do not need this camera to detect and record. https://support.reolink.com/hc/en-us/articles/360004379493 | ReolinkDirect | 2022-11-30 |
| Does it work with international sim card? | 2023-01-11 | Hello. Afraid not. If you use this cellular security camera in the United States, you may need to use a sim card from T-Mobile (Prepaid Data Only), FreedomPop, and Mint. | ReolinkDirect | 2023-01-12 |
| Does this camera work with Verizon as the carrier? | 2023-05-18 | Hi, if T-Mobile has a strong 4G signal covered in your area, it is recommended to choose a T-Mobile prepaid data-only SIM card. And some tested virtual SIM cards like Mintxa0andxa0FreedomPop (based on AT&T) can also work with our cameras properly. For more information about the SIM card, please refer to this link: https://support.reolink.com/hc/en-us/articles/360012407054-How-to-Choose-SIM-Card-in-the-United-States/ | ReolinkDirect | 2023-05-19 |