| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Is the case waterproof or resistant? I put the earbuds back in the case when it's raining, I want to ensure I'm not causing corrosion. | 2023-04-15 | Yes no corrosion on case and very small to carry | miguel p partida | 2023-05-03 |
| Is the case magnetic? | 2023-03-22 | Yes | Doug | 2023-03-22 |
| Is the case magnetic? | 2023-03-22 | I'm not sure what you are asking, but the earbuds do fit snugly into the charging case. If the earbuds are in the case, it's open and you turn its over they remain in their slots. | Linda M. | 2023-03-22 |
| Is the case magnetic? | 2023-03-22 | no. the earbuds may be held in by a slight magnetism but that is it | AZ GUY | 2023-03-23 |
| Why is "Wind Noise Reduction" grayed out in the app? | 2023-03-31 | Yes it is as well | miguel p partida | 2023-04-15 |
| What is the Bluetooth range? | 2023-01-23 | Good. I have been as far as 30 feet (with one wall). | DustyNewt Scott | 2023-01-23 |
| What is the Bluetooth range? | 2023-01-23 | Depends on how many walls you have between both devices. I’m getting about a 15 foot average. | Patrick Sweet | 2023-01-23 |
| How is the call quality? Can people hear you pretty good without a lot of extra noise? | 2023-02-16 | Yes, they hear you perfectly and no noise in the background. | Ossiris Giraldo | 2023-02-23 |
| Is the case wireless charging? | 2023-02-12 | It is not, but the proper cord is provided. | Gene G. | 2023-02-12 |
| Is the case wireless charging? | 2023-02-12 | No. Only USB C. | Q. Lee | 2023-02-12 |
| Is the case wireless charging? | 2023-02-12 | No it's not. | Ashimagbon | 2023-02-12 |
| Is the case wireless charging? | 2023-02-12 | All Good | Dan Nass | 2023-02-12 |
| Is the case wireless charging? | 2023-02-12 | I don’t think so, but Google the product and see what it says. | Patrick Sweet | 2023-02-12 |
| Is the case wireless charging? | 2023-02-12 | I'm far from an expert but I would say no. The ear buds have metal contacts where they rest in the case. There are magnetics that hold the ear buds in place so the contacts stay connected. Nicely engineered | Joe G | 2023-02-12 |
| Are this dust proof aswell? | 2023-04-15 | Yes it is | miguel p partida | 2023-04-15 |
| Are this dust proof aswell? | 2023-04-15 | As long as they are in the case they are dust proof. | Mike Dacus | 2023-04-15 |
| Are this dust proof aswell? | 2023-04-15 | They are everything proof. I’ve showered with these and dropped them in water and they still work. | Geo | 2023-04-15 |
| Can it be customized to play a previous song, go backwards? | 2023-03-09 | you can press the button and repeat the song. AS for just automatically repeating that would be set thru your player | AZ GUY | 2023-03-23 |
| Can I talk on the phone with these earbuds | 2023-05-22 | Yes | jim green | 2023-05-22 |
| Can I talk on the phone with these earbuds | 2023-05-22 | Yes! | Diana | 2023-05-22 |
| Can I talk on the phone with these earbuds | 2023-05-22 | yes, pretty good clarity too | J. Marshall | 2023-05-22 |
| Can I talk on the phone with these earbuds | 2023-05-22 | Yes you can talk on the phone with these. They are great and comfortable! | Dan… | 2023-05-22 |
| Can I talk on the phone with these earbuds | 2023-05-22 | Yes it's actually sounds really good | Nilo ace | 2023-05-22 |
| Can I talk on the phone with these earbuds | 2023-05-22 | Yes you can. You just have to hit the little button twice | Amazon Customer | 2023-05-23 |
| Do these make a sound or talk to you when they connect or disconnect? | 2023-06-12 | Yes, a certain musical tone. | Alena T. | 2023-06-12 |
| Do these make a sound or talk to you when they connect or disconnect? | 2023-06-12 | If you turn the Bluetooth on or off while you are wearing them yes they make a little noise to let you know. Mostly I just take them out and fold them so I never hear that. | Todd W. | 2023-06-12 |
| Do these make a sound or talk to you when they connect or disconnect? | 2023-06-12 | Mine is paired with google pixel 6 pro and it makes a chime sound when it connects. | Dave | 2023-06-12 |
| Is there an audio delay when watching video? | 2023-02-26 | I use them for u tube when working out perfect | Amazon Customer | 2023-02-27 |
| Is there an audio delay when watching video? | 2023-02-26 | None that I can tell. | Q. Lee | 2023-02-27 |
| Se pueden conectar a 2 celulares | 2023-02-21 | Creo que si! Yo tengo conectado a mi tablet y mi celular al mismo tiempo! | Alfredo Lohse | 2023-02-21 |
| Do I have to keep the phone case open when im talking on the bluetooth? | 2023-05-27 | No | Mikey | 2023-05-27 |
| Do I have to keep the phone case open when im talking on the bluetooth? | 2023-05-27 | I'm not sure which phone case you are referring to. I just talk freely when I'm using mine. | Jax | 2023-05-30 |
| Can these headphones play a sound to help find them if they are lost? I see other Anker earbuds have this featured advertised but I am unsure of these | 2023-01-06 | No, they do not. Soundcore does not offer that kind of thing. HOWEVER. What I do when I lose my earbuds is this: if my phone is connected to the earbuds, I will play a high pitched sound so I can locate the earbuds. Only works inside or if you are close to the earbuds. | Colin G. | 2023-01-06 |
| Do you have to carry the case while running for the earbuds to work? | 2023-02-11 | No. The earbuds charge while in the case, and function independently from it. I run without carrying the case. Sometimes I run wearing only one. | Kindle Customer | 2023-02-11 |
| Do you have to carry the case while running for the earbuds to work? | 2023-02-11 | No, earbuds stays charged for a couple of hours, we'll worth the price. | Egbert Attson | 2023-02-11 |
| Do you have to carry the case while running for the earbuds to work? | 2023-02-11 | No. The case is just for charging. | D. in NH | 2023-02-11 |
| Do you have to carry the case while running for the earbuds to work? | 2023-02-11 | No. | Hulk | 2023-02-11 |
| Do you have to carry the case while running for the earbuds to work? | 2023-02-11 | No, case is for charging | BARDO321 | 2023-02-11 |
| Do you have to carry the case while running for the earbuds to work? | 2023-02-11 | No | Lee Waaks | 2023-02-11 |
| Do you have to carry the case while running for the earbuds to work? | 2023-02-11 | No, leave the case at home. | Dean Schocker | 2023-02-12 |
| Do you have to carry the case while running for the earbuds to work? | 2023-02-11 | You do not | mary | 2023-02-12 |
| Do you have to carry the case while running for the earbuds to work? | 2023-02-11 | No. It is just for recharging and storage. | DustyNewt Scott | 2023-02-12 |
| Are they compatible with an Iphone 13 promax? | 2023-02-22 | Yes, that is what I own. | JASF1344 | 2023-02-22 |
| Are they compatible with an Iphone 13 promax? | 2023-02-22 | I use this with Samsung s8 all Good | Dan Nass | 2023-02-24 |
| Do they have noise cancellation? | 2023-04-26 | No they don't have noise cancellation. If they fit in your ear tight, then you will get some noise reduction. | Amzn Regular | 2023-05-02 |
| Noise canceling is turned off in calls, why?? | 2023-01-09 | That’s a limitation of Bluetooth technology. For music Bluetooth allows stereo sound, however, Bluetooth will only allow Mono audio when using both the microphone and the earpieces, and mono audio does not support noise cancellation. | BigRex | 2023-01-09 |
| How easy is it to push the buttons? Does it transfer a lot of force down onto your ear while pressing the buttons or pushing and holding them? | 2023-04-17 | No significant force if any at all. But you need a bare fingertip to have any hope of finding it. Still I am very happy with them. | Steve | 2023-04-17 |
| How easy is it to push the buttons? Does it transfer a lot of force down onto your ear while pressing the buttons or pushing and holding them? | 2023-04-17 | no, I think the button controls are on the top near the ear hooks | Kindle Customer | 2023-04-19 |
| What is the weight of the individual earbud? | 2023-05-02 | I don’t know but super light. I am not aware of their physical presence when I wear them. Put them in and forget about them. | Steve | 2023-05-02 |
| What is the weight of the individual earbud? | 2023-05-02 | Each earbud probably weighs the same as a U.S. quarter. They are pretty light to be sure. | Amzn Regular | 2023-05-02 |
| What is the weight of the individual earbud? | 2023-05-02 | They are very lightweight fill like you don't have them on and nice sound long battery life and automatic conect to the phone | miguel p partida | 2023-05-03 |
| What is the weight of the individual earbud? | 2023-05-02 | I don't have a means to provide an actual weight, but they are lighter than most other earbuds I have used in the past. There have been times that I have forgotten that I was wearing them. Hope this helps.... | Papa T | 2023-05-05 |
| What is the weight of the individual earbud? | 2023-05-02 | And the answer to your complex question is... 6 grams each or if you're not into metrics, .21 oz. they are not even noticeable after a short time. And they sound good too. | Bruce Cohen | 2023-05-10 |
| Do you have to disconnect them with the previous device to pair them with a new device everytime? My soundcore air 2 pro does this and is annoying. | 2023-01-29 | Seems like it disconnects on its own. Have to repair when I go back to the phone. Still learning. Overall, I am pretty satisfied. | Dean Schocker | 2023-01-29 |
| Do you have to disconnect them with the previous device to pair them with a new device everytime? My soundcore air 2 pro does this and is annoying. | 2023-01-29 | So far no. It is currently paired with my iPhone and Apple Watch. When I use my watch to listen I do not have to unpair from phone. I do not have my watch when I use my phone to listen to music | Kyle | 2023-01-29 |
| How is the sound quality of these | 2023-03-26 | I think that the sound quality is great. My son is a classical musician and he has a really expensive pair of ear buds. I had him try mine and he felt the sound quality was really good! | AB | 2023-03-26 |
| How is the sound quality of these | 2023-03-26 | I think they are great but I listen to spoken words more than music. | Michele | 2023-03-26 |
| How is the sound quality of these | 2023-03-26 | They have loud volume also bass, sweat and water proof, and super comfortable, if you get a call is sound proof also please don't hear sound in the background. | Ossiris Giraldo | 2023-03-26 |
| Are these open ear or in ear? | 2023-05-29 | They are in-ear. The loop goes around the ear, but the sound "bud" sits inside your year. They are great for exercise, running, etc. They don't fall out/off. | Amzn Regular | 2023-05-29 |
| Are these open ear or in ear? | 2023-05-29 | In ear and they stay there. The ear loop works great. | RonC | 2023-05-29 |
| Are these open ear or in ear? | 2023-05-29 | In ear | Doug | 2023-05-29 |
| Are these open ear or in ear? | 2023-05-29 | These are "in ear" ear buds with a flexible over the ear hook that you will need to rotate when removing from the case, before you put them in your ear. | Papa T | 2023-05-30 |
| Are these open ear or in ear? | 2023-05-29 | In ear and hooked on so they don't fall out on the ground like some of the others. | Bowie | 2023-05-31 |
| Are these open ear or in ear? | 2023-05-29 | In ear! | mike | 2023-05-31 |
| Es compatible con teléfonos inteligentes? O solo iphone? | 2023-05-07 | Me ha funcionado perfectamente con teléfonos Xiaomi y Samsung | Wichopad | 2023-05-07 |
| Es compatible con teléfonos inteligentes? O solo iphone? | 2023-05-07 | Con cualquier teléfono | Salvador Garcia | 2023-05-07 |
| Es compatible con teléfonos inteligentes? O solo iphone? | 2023-05-07 | Yo los usó con Android y funcionan muy bien | Angel Romero | 2023-05-07 |
| Es compatible con teléfonos inteligentes? O solo iphone? | 2023-05-07 | No sabría desir por que nomás tengo iPhones | lizet | 2023-05-07 |
| Es compatible con teléfonos inteligentes? O solo iphone? | 2023-05-07 | Es compatible con cualquier teléfono inteligente U0001fae1 | Yesid | 2023-05-08 |
| Es compatible con teléfonos inteligentes? O solo iphone? | 2023-05-07 | Yo los uso con un android. Es compatible con los 2 android y iphone. Y lo configuras con la aplicación de soundcore. | Nicholas Rivera Lenis | 2023-05-09 |
| In mono mode can a single earbud control everything including play/pause, next and previous track, volume up and down, and answer,reject, end calls? | 2023-02-02 | Unfortunately that is their flaw. I never got the app and perhaps that is why they didn’t have that feature. They pause but not much more. Other than that I liked them a lot but I still returned them for that exact reason. | S Mares | 2023-02-02 |
| Do I have to have both earbuds in to pair it to my phone? | 2023-05-27 | I don't remember on that brand, but you can usually pair buds individually. That's not a big deal. | Mikey | 2023-05-27 |
| Do I have to have both earbuds in to pair it to my phone? | 2023-05-27 | No, but the right earbud has the only microphone. | michael d. | 2023-05-27 |
| Will these still work when covered by a beanie or headband? my jlab headphones wont work when covered. | 2023-01-16 | Yes it should be ok- since these ones do not have the touch controls which are generally more sensitive and get disturbed with a slight touch. These ones the Anker Sport X10 have button controls and not sensitive to any slight touch so you should be fine | SFACT | 2023-01-16 |
| Will these still work when covered by a beanie or headband? my jlab headphones wont work when covered. | 2023-01-16 | They will work phone, these have excellent connectivity within 5-10 meters of the device (mostly walls affect them) | BigRex | 2023-01-16 |
| Will these still work when covered by a beanie or headband? my jlab headphones wont work when covered. | 2023-01-16 | I think they will. I’ve worn them with something on my head before. They also are sweat friendly. | Loniloved | 2023-01-16 |
| Will these still work when covered by a beanie or headband? my jlab headphones wont work when covered. | 2023-01-16 | Yes, they are Bluetooth. You’ll need a Bluetooth devise ie cell phone to stream music. | Patrick Sweet | 2023-01-16 |
| Will these still work when covered by a beanie or headband? my jlab headphones wont work when covered. | 2023-01-16 | They do! The controls are actually on top of the portion of the earpiece outside of your ear so your head covering shouldn't interfere. The controls are real buttons and not haptic stuff. | Q. Lee | 2023-01-18 |
| Is it possoble to play music and take a video at the same time? | 2023-01-09 | No, when you are playing music you can take a photo but video Option will shut the sound off. | Chuck Bupp | 2023-01-10 |
| Is it possoble to play music and take a video at the same time? | 2023-01-09 | not sure what you mean? I would assume you have to do one or the other if you're using the same blue tooth device for both actions. | Amazon Customer | 2023-01-11 |
| do these auto-connect to phone when removed from case? | 2023-04-24 | Yes | Doug | 2023-04-24 |
| do these auto-connect to phone when removed from case? | 2023-04-24 | Once they are paired the first time, they do auto-connect. I have had them over 3 months, and I have only had to reconnect/ re-pair them one time. I wear them everyday for work, so that's not bad. | Amzn Regular | 2023-04-24 |
| Can these buds charge separately? When the battery drains from one, can I put in back in the case to charge, and use the other one while it charges? | 2023-03-07 | Yeah that's right. I use one and I can leave the other charging, and I don't need to use both. | Manuel Silie | 2023-03-07 |
| How do you change to transparency mode? | 2023-03-08 | you download the SOUNDCORE app. The app will have instructions on how to connect to the earphones. connect to the earphones and you should get the three options (noise cancelling, normal, transparency). | adrian sky | 2023-03-08 |
| Can you use one earbud without the other? | 2023-02-12 | Yes. When you remove an ear bud from the case it will automatically attempt to connect to the paired device. Then you can add the second in your ear and it will auto connect. Then you can remove one from your ear and the remaining bud will stay connected. I don’t think you’ll find a better pair for the price point. This is a super solid product. | Mike | 2023-02-12 |
| Can you use one earbud without the other? | 2023-02-12 | Yes, you can. | Jody Hyland | 2023-02-12 |
| Why is noise cancellation not in the description if it is a feature? | 2023-01-04 | Just a guess, but there may not be a requirement to list every feature in the description. | Mark Frasier | 2023-01-04 |
| Why is noise cancellation not in the description if it is a feature? | 2023-01-04 | SABI SAYS YOU WOULD HAVE TO BE A SUPER HUMAN TO READ THOSE INSTRUCTIONS DUE TO THE SIZE OF THE PRINT. NOISE CANCELING IS A MYTH IN MY OPINION WHAT DOES THAT REALLY MEAN WHAT NOISE ARE WE TRYING O CANCEL. THE ANKER SPORT GIVES YOU SUPER DEEP BASE AND CLEAR TREBLES. | SABI SAYS… | 2023-01-04 |
| Why is noise cancellation not in the description if it is a feature? | 2023-01-04 | I was wondering the same thing. I got more information from the attached videos than the description. Would not have purchased this item, if id did not mention ANC mode. | STEVE TOOCH | 2023-01-04 |
| Why is noise cancellation not in the description if it is a feature? | 2023-01-04 | It may not be in the description, but it is a feature on the sport X10. I got mine in red (black gets lost easily) no regrets. I use them primarily when I lift weights and I sweat a LOT! had them for 2 months now. | A. Garcia | 2023-01-04 |
| Why is noise cancellation not in the description if it is a feature? | 2023-01-04 | I never cared for that function but to the best of my understanding it requires an app to use that feature | S Mares | 2023-01-05 |
| Does it calls out the incoming call number | 2023-06-08 | No it does not I wish it did myself | marlon | 2023-06-08 |
| Does it calls out the incoming call number | 2023-06-08 | No it does not, unless that is part of your cell phones ringtone. | Papa T | 2023-06-08 |
| Is there a setting to hear all the sound in one earbud? ie leaving other earbud in case ( i have a pacemaker). | 2023-06-08 | I usually only take 1 earbud out at a time. It's usually the bud for my right ear. I am able to talk on my cell phone through this bud by itself. I'm not sure if you can channel all sound through it. But there is an app that you can download to adjust certain settings but I have not used it yet. I'll take a look and report back for more detail related to this question. | Papa T | 2023-06-08 |
| Is there a setting to hear all the sound in one earbud? ie leaving other earbud in case ( i have a pacemaker). | 2023-06-08 | I dont think so . You can hear only hear what’s delivered to one side . | Tonyp | 2023-06-08 |
| Is there a setting to hear all the sound in one earbud? ie leaving other earbud in case ( i have a pacemaker). | 2023-06-08 | Yes you can hear it from one piece too | Diana | 2023-06-08 |
| How to consistently pair Bluetooth? Once they are out of the charging case there doesn't seem to be a button or control for pairing. | 2023-01-16 | SABI SAYS THE PAIRING HAS NOTHING TO WITH THE PODS IN REGARDS TO TURNING PAIRING ON OR OFF. THE PAIRING IS GENERATED FROM THE DEVICE YOU'LL BE USING TO LISTEN TO MUSIC. THE PODS DO HAVE A BUTTON ON EACH SIDE TO TURN ON. ONCE THEY ARE PUSHED IT WILL BEEP MEAING THE PODS ARE ONE. | SABI SAYS… | 2023-01-16 |
| How to consistently pair Bluetooth? Once they are out of the charging case there doesn't seem to be a button or control for pairing. | 2023-01-16 | I believe there’s a button on the back of the charging case and on the ear buds themselves. | Patrick Sweet | 2023-01-16 |
| Can u use them for watching TV ? | 2023-04-25 | Yes, if they can connect, your good to go. | Kindle Customer | 2023-04-25 |
| Can u use them for watching TV ? | 2023-04-25 | Just as long as the device that you’re using is equipped with Bluetooth. | Dani V | 2023-04-25 |
| Anyone use these with a motorcycle half helmet? Stay in ears? | 2023-03-04 | I have not tried, yet. Only have used for phone conversations. | Dean Schocker | 2023-03-04 |
| How well does the noise cancelling work in a crowded restaurant when listening yo music? | 2023-06-15 | They are pretty good but not in larger noisy crowds. | Bowie | 2023-06-16 |
| How well does the noise cancelling work in a crowded restaurant when listening yo music? | 2023-06-15 | I haven’t tried the earbuds in a crowded restaurant, but they work well on a noisy, crowded bus in New York City. They seems to cut the noise level way down to where I can enjoy my music at low volume while riding the bus. | Melton B. | 2023-06-16 |
| How well does the noise cancelling work in a crowded restaurant when listening yo music? | 2023-06-15 | Its as good as it can be for the price. The advantage is also it has a good seal along with ANC and does a decent job . And you can switch between 3 modes using the app and 2 modes with the button on it | Tonyp | 2023-06-16 |
| Not an oat white. More on the rose pink spectrum than white? | 2023-01-27 | Mine is black | Elmer D. | 2023-01-28 |
| Not an oat white. More on the rose pink spectrum than white? | 2023-01-27 | Oat white with a small hint of pink. If I lost my headphones, I would not describe them with any kind of pink. | Lakeshow | 2023-01-28 |
| Not an oat white. More on the rose pink spectrum than white? | 2023-01-27 | not as load as others but ok | Dan Nass | 2023-01-30 |