| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Can you change regions back and forth, or is it change one (or limited) time only? | 2022-08-28 | Hi my friend, Thank you for your question, and please let me help you. You don't need to switch regions, the ieGeek player supports all regions by default. It supports CD, DVD, DVD+R(-R), DVD+RW(-RW), VCD, SVCD-R(RW), CD-R(RW) from 6 regions (Blu-ray and pirated discs are not supported); ieGeek also supports multi-media files via USB and SD Card (16-32GB), such as VOB, AVI, MPEG, MP3, WMA, JPEG. Hope this can be useful. If you have any other questions, please do not hesitate to contact us at any time. Best Regards, ieGeek service team | TAI-US | 2022-11-16 |
| How can i get replacement ac power cord and controller | 2023-01-12 | Hi friend, We are sorry to know that you are experiencing problems. You can contact ieGeek customer service, we will solve your problem for you, thank you! (vp-service@iegeek.com) | TAI-US | 2023-01-13 |
| Can i use my nes computer controller it plugs into usb?? company wont email me back.. | 2023-01-02 | Thank you very much for your question. ieGeek portable DVD player can read memory 16-32G USB.(can be plugged into USB). If you have any other questions, please feel free to contact us.(vp-service@iegeek.com) | TAI-US | 2023-01-03 |
| Can i use my nes computer controller it plugs into usb?? company wont email me back.. | 2023-01-02 | I'm not sure either because I'm just watching movies with it. The booklet has a section on using this for games. I'd give it a try or perhaps looking on a YouTube video. I'm sorry if this wasn't helpful. | Karla Kirchman-gray | 2023-01-03 |
| Can i use my nes computer controller it plugs into usb?? company wont email me back.. | 2023-01-02 | I don't think so...but am not sure | Amazon Customer | 2023-01-03 |
| Where is the charging indicator? i plugged it in overnight and it still only works plugged in - no led light anywhere. defective battery? | 2023-05-03 | If you plug it in when it's needs charging, it lights up red... when fully charged its green. When it's closed...before you open the top to open...the right lower corner in front is the area where you'll find the light. | Karla Kirchman-gray | 2023-05-03 |
| Where is the charging indicator? i plugged it in overnight and it still only works plugged in - no led light anywhere. defective battery? | 2023-05-03 | Hi friend, Thank you for your questions. If you plug it in when it needs charging, it lights up red. When fully charged it's green. The right lower corner in front is the area where you'll find the light. If you have any other questions, please feel free to contact us. ieGeek vp-service@iegeek.com | TAI-US | 2023-05-17 |
| Ok to use in Europe? DC power adapter? | 2022-08-28 | Hi my friend, Thank you for your question, and please let me help you. The ieGeek portable DVD player comes with an AC adapter (USA). If used in Europe, combining the player with a power converter will work normally. Hope this can be useful. If you have any other questions, please do not hesitate to contact us at any time. Best Regards, ieGeek service team | TAI-US | 2022-11-16 |
| Is it firestick compatible? | 2022-07-26 | Dear customer, Thank you for your question. No, it's not compatible for firestick. But it can read discs( DVD, CD, CD-R/RW, DVD-R/+R, DVD-RW/+RW, CVD, VCD/DVCD, and SVCD (except Blu-ray and pirated discs)). It also reads AVI, VOB, MPEG1, MPEG2, XVID format files via USB and SD cards(up to 32GB). Hope this will help. ============================= Email: vp-service@iegeek.com | TAIP-TECH | 2022-07-27 |
| How do I replace a c adapter? | 2023-06-12 | I would take the old one to Best Buy and they should be able to find a replacement. Or search Ebay or Amazon. | Amazon Customer | 2023-06-12 |
| dash cam 32gb SD card capacity. after the card is full can i insert it into the SD card slot and will it play automatically like a movie would play? | 2022-11-17 | Thank you very much for your question. The pictures on the SD card can be played automatically, and the videos on the SD card will exit after one is played. A simple confirmation ”ok” will allow you to continue playing the next video. I hope my reply has answered your question. ieGeek | TAI-US | 2022-12-05 |
| Can you screen mirror your phone does it have Bluetooth | 2023-03-01 | hi friend, thank you very much for your question. The player does not have Bluetooth capability for mirroring. Our ieGeek DVD player focuses on the important function of the player (playing DVD). It can support a variety of DVD formats such as CD, CD, CD-R/RW, VCD, DVD, DVD+R/-R, DVD+RW/-RW, SVCD-R/RW. The full region of discs that can be supported, and the portable DVD player can support continuous playback for 6 hours on a single charge, it is a good player and worth your experience. If you have any other questions, please feel free to contact us. ieGeek | TAI-US | 2023-03-03 |
| How tall is the dvd player when the screen is open? it needs to fit on a shelf that is 10 and 1/2 inches high . | 2023-01-10 | Mine is 11 3/8 " tall . | kay McBride | 2023-01-10 |
| How tall is the dvd player when the screen is open? it needs to fit on a shelf that is 10 and 1/2 inches high . | 2023-01-10 | Hello my friend, thank you very much for your interest in our ieGeek player. We regret to inform you that the vertical height of our 14" playback open is 11.41" (about 29cm), rotating a certain arc can reach 10", but the viewing experience will be affected. We recommend you to buy our 9 inch player. 9 inch player vertical height is 8.26 inches (about 21cm), you can use on your shelf.（9 inch ASIN is B07CVW4YCR） If you have any other questions, please feel free to contact us. | TAI-US | 2023-01-10 |
| Game controller what game controller works for this dvd player? | 2022-07-24 | Dear customer, Since gamepads for our portable DVD players need to be customized, they are not easy to find. For your convenience, please contact the following email address(vp-service@iegeek.com) and we will provide you with the applicable gamepad. Thank you for your understanding. Hope this will help. ============================= Email: vp-service@iegeek.com | TAIP-TECH | 2022-07-27 |
| Does it have close captions? | 2023-04-28 | Don’t think so. I checked the dvd player and remote, didn’t see anything for closed captions | Guido | 2023-04-28 |
| Does it have close captions? | 2023-04-28 | I believe it does have closed captioning or subtitles | Princess | 2023-04-28 |
| Does it have close captions? | 2023-04-28 | Yes. You’ll find CC aka subtitles on the key/button titled SUB. | Patricia L. | 2023-04-28 |
| Does it have close captions? | 2023-04-28 | No it doesn't. | Loves my Kindle | 2023-04-28 |
| Does it have close captions? | 2023-04-28 | yes | Joseph Chapman | 2023-04-28 |
| Does it have close captions? | 2023-04-28 | Hi my friend, Thank you very much for your question. There are subtitles on the remote control, you can close the subtitles or view them. If you have any other questions, please feel free to contact us. ieGeek vp-service@iegeek.com | TAI-US | 2023-05-17 |
| Can I Copy photos from a cd to other device with this unit? | 2023-04-06 | I doubt it | Guido | 2023-04-06 |
| I can't open this dvd player to begin to use. not to put the dvd in , but to open machine. defective? | 2022-10-26 | Not sure what you're trying to do. It opens just like a laptop. | Keith | 2022-10-27 |
| I can't open this dvd player to begin to use. not to put the dvd in , but to open machine. defective? | 2022-10-26 | Hi my friend, Thank you for your question, and please let me help you. The DVD player can't work properly, it is possible that the DVD format does not match. We would be grateful if you would describe the problem you are experiencing in detail. We will certainly solve the problem for you. If you have any problems, please do not hesitate to contact us at any time. Looking forward to your email. Best Regards, ieGeek service team | TAI-US | 2022-11-16 |
| Using u.s. dvds. works in europe/m.e.?(no car) | 2022-08-28 | Hi my friend, Thank you for your question, and please let me help you. Our portable video player is region-free, taking you on a journey through diverse screen cultures all over the world. It is compatible with DVD, CD, CD-R/RW, DVD-R/+R, DVD-RW/+RW, CVD, VCD/DVCD, and SVCD (except Blu-ray and pirated discs). It also reads AVI, VOB, MPEG1, MPEG2, XVID format files via USB and SD cards(up to 32GB). Hope this can be useful. If you have any other questions, please do not hesitate to contact us at any time. Best Regards, ieGeek service team | TAI-US | 2022-11-16 |