| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Where to buy just the camera alone which supports the M1 base? | 2023-05-09 | I don't believe you can buy just the camera. I looked when I needed three, but wound up buying two sets. It was worth it though, they work great. | Jill S. | 2023-05-29 |
| Does this work with the Smartlife app? | 2023-04-29 | I just don’t know it has its own app | cool breezeAmazon Customer | 2023-04-30 |
| How many sd card slots are in the base? is there a different slot in the base for each camera to have it's own sd card? | 2023-03-25 | Video could not be loaded | Renee | 2023-03-25 |
| How many sd card slots are in the base? is there a different slot in the base for each camera to have it's own sd card? | 2023-03-25 | One slot | Back966 | 2023-03-25 |
| How many sd card slots are in the base? is there a different slot in the base for each camera to have it's own sd card? | 2023-03-25 | Just checked my base. it has one SD slot. All cameras connected to the base will record to that one SD. it has a USB slot as well. Not sure whats thats for. Just note that these only record motion and not 24/7 since they run off battery. | Daniel Fuentes | 2023-03-25 |
| How many sd card slots are in the base? is there a different slot in the base for each camera to have it's own sd card? | 2023-03-25 | Just one SD slot in the base for multiple cameras. | Emeka unegbu | 2023-03-25 |
| Can I buy another camera to add, not the whole set again? I need 3. | 2023-01-05 | One M1 base station can connect at most 4 devices, and only the included battery camera N20 and another of our door bell camera DB7 can be linked to this M1 base station.xa0(Only N20 and DB7 can be linked to M1 base station) Any other questions, please open LaView app-Me-Live Chat to ask our support team for help. | EagleEyeCCTV | 2023-01-10 |
| Base station/Cameras function(store pictures) on a wifi network that is sometimes isolated (disconnected from the internet/world wide web)? | 2023-01-09 | Hi, if you mean your devices will be offline sometimes, you need to make sure your router wifi is good and stable, you could move the devices closer to the router and make sure no more than 20 devices are connected to the router. Any other questions, please open LaView app-Me-Live Chat to ask our support team for help. | EagleEyeCCTV | 2023-01-10 |
| How and where do I buy an additional camera or 2 for this base? I've been unable to find any option to buy any more cameras by themselves. | 2023-02-10 | Amazon sells them. | Angel | 2023-02-10 |
| How and where do I buy an additional camera or 2 for this base? I've been unable to find any option to buy any more cameras by themselves. | 2023-02-10 | There are no options to buy cameras or the base separately. I purchased two complete sets so I would have four cameras total. Only need to use one base, though, so I'm saving the other just in case. | Jill S. | 2023-02-10 |
| How and where do I buy an additional camera or 2 for this base? I've been unable to find any option to buy any more cameras by themselves. | 2023-02-10 | I did just that - bought a 2nd system, but connected 4 cameras to one base | Kanangra | 2023-02-10 |
| How and where do I buy an additional camera or 2 for this base? I've been unable to find any option to buy any more cameras by themselves. | 2023-02-10 | Please open LaView app-Me-Live Chat-submit a ticket-choose Other Problems to ask our support team for help to buy one. | EagleEyeCCTV | 2023-02-16 |
| can i have red ligh offI would not like it to be flanking, you can see it from afar | 2023-01-07 | I haven't found a way to turn it off. I did ask the company in an email but it seems to be needed in the dark. | Jill S. | 2023-01-07 |
| can i have red ligh offI would not like it to be flanking, you can see it from afar | 2023-01-07 | Hi, did you mean the red light around the battery cameras at night? if yes, those are IR lights and can't be turned off. Any other questions, please open LaView app-Me-Live Chat to ask our support team for help. | EagleEyeCCTV | 2023-01-10 |
| Is there a 5g outdoor light bulb camera? | 2023-03-07 | No. Any other questions, please open LaView app-Me-Live Chat-submit a ticket-choose Other Problems to ask our support team for help. | EagleEyeCCTV | 2023-03-11 |
| I have a gigaspire blast router with6ghz wifi. Are any laview cameras compatible? | 2023-05-29 | I'm not aware of any, 2.5 as far as I know. | Daddy-O | 2023-05-29 |
| can i access stored videos remotely | 2023-01-05 | Yes, as long as you have internet you can access stored video on the app from anywhere. | Daniel Fuentes | 2023-01-05 |
| can i access stored videos remotely | 2023-01-05 | Yes, you could open your LaView app to replay videos. Any other questions, please open LaView app-Me-Live Chat to ask our support team for help. | EagleEyeCCTV | 2023-01-10 |
| Will this system pickup vehicles and send notification? | 2023-05-07 | They pick up every thing an your phone will go off every time things go past your house or where ever you place your cameras well worth the money | Mike… | 2023-05-07 |
| Will this system pickup vehicles and send notification? | 2023-05-07 | Yes | Kanangra | 2023-05-07 |
| Will this system pickup vehicles and send notification? | 2023-05-07 | It will capture moving vehicles day or night. You can set it to notify you of movement. Sorry, I couldn't get the video to load showing my truck leaving the house at night🙄 | Michael Rohaley | 2023-05-08 |
| Will this system pickup vehicles and send notification? | 2023-05-07 | Yes. If you have any other questions, open LaView app, click the bottom right button 'Me', click 'Live Chat', choose 'Submit a ticket', and our agent will help you with it. | EagleEyeCCTV | 2023-05-08 |
| How much is the monthly fee for storage? | 2023-05-06 | Open LaView app, click the bottom right button 'Me', click 'Cloud Storage', and you will see the price. | EagleEyeCCTV | 2023-05-08 |
| How many frames per second? | 2023-02-02 | Plenty. You should have no issues | Kanangra | 2023-02-02 |
| Are these able to move/rotate or is it placed in the spot wanting to be recorded only? | 2023-01-20 | No they cannot move or rotate. Once they are placed it’s a stationary view. It does have a pretty wide angle though so its covers quite a bit. | Alexis McMinn | 2023-01-20 |
| Are these able to move/rotate or is it placed in the spot wanting to be recorded only? | 2023-01-20 | Nope, they are fixed cameras. | Topher | 2023-01-20 |
| Are these able to move/rotate or is it placed in the spot wanting to be recorded only? | 2023-01-20 | Can't be moved or rotated. Any other questions, please open LaView app-Me-Live Chat to ask our support team for help. | EagleEyeCCTV | 2023-01-30 |
| En el home kit de 2 cámaras si me interesara dos cámaras más, se venden aparte, sin Home base? | 2023-03-01 | En lo que te responda la empresa estoy interesada , también necesito 2 cámaras más, si las vendes sin home base? | Karen | 2023-03-01 |
| En el home kit de 2 cámaras si me interesara dos cámaras más, se venden aparte, sin Home base? | 2023-03-01 | Hi, please open LaView app-Me-Live Chat-submit a ticket-choose Other Problems to ask our support team for help. | EagleEyeCCTV | 2023-03-04 |
| Will any laview products work with 6ghz wifi? | 2023-05-29 | No | DR Rucker | 2023-06-09 |
| What does PIR mean? | 2023-04-11 | I believe it has to do with the Infra red settings It's actually in the pamphlet somewhere. I had to look hard for it. | Michael Rohaley | 2023-05-08 |
| How long is the warranty? | 2023-01-05 | One year. Any other questions, please open LaView app-Me-Live Chat to ask our support team for help. | EagleEyeCCTV | 2023-01-10 |
| My base station is always going offline and I have to reset it and plug it into the router and it only stay connected for a day or 2. | 2023-05-31 | Do you have WiFi in your house ? Also you will have to update your system as you did when you first installed your system you may have to start over an add to your system for a new camera it’s a lot of changes because they will go offline many times over until the WiFi picks up the proper single to get you back on line I hope this helps you with your problem if not tex support an they will help you as well keep me posted have a wonderful day | Mike… | 2023-05-31 |
| Is this product (base ) compatible with the lightbulb version camera from this brand? Can you connect it to this same base and use the same app to vie | 2023-02-10 | No, it is compatible with the Doorbell camera DB7. Any other questions, please open LaView app-Me-Live Chat-submit a ticket-choose Other Problems to ask our support team for help. | EagleEyeCCTV | 2023-02-16 |
| will this work on 6ghz wifi? | 2023-05-29 | This only works up to 4 gig wifi | Jill S. | 2023-05-29 |
| will this work on 6ghz wifi? | 2023-05-29 | No | Angel | 2023-05-29 |
| What should I do if the battery is dead? | 2023-01-16 | If it won't recharge, and it's not too old, I'd contact LaView. I had a good experience with them. | Jill S. | 2023-01-16 |
| What should I do if the battery is dead? | 2023-01-16 | Charge it. | teasleyk… | 2023-01-16 |
| What should I do if the battery is dead? | 2023-01-16 | Hi, charge it longer or change another charging cable to check whether is the camera or the cable is defective. Any other questions, please open LaView app-Me-Live Chat to ask our support team for help. | EagleEyeCCTV | 2023-01-17 |
| la batería se recarga | 2023-02-08 | si | abrimzzz | 2023-02-08 |
| la batería se recarga | 2023-02-08 | Sii | Giovanni Abreu | 2023-02-08 |
| la batería se recarga | 2023-02-08 | Yes, the battery is rechargeable. Any other questions, please open LaView app-Me-Live Chat-submit a ticket-choose Other Problems to ask our support team for help. | EagleEyeCCTV | 2023-02-09 |
| Is multi view available on the app?? | 2023-03-29 | Yes it is but if you have lot of motion you have to charge your camera battery at least twice a week they pick up motion many times over an it’s clear view pictures on your phone | Mike… | 2023-03-29 |
| Is multi view available on the app?? | 2023-03-29 | Yes, I have three camera’s that show on my phone at once, split screens | Joseph Becerra | 2023-03-29 |
| What is the monthly charge? | 2023-06-05 | If you mean the cloud storage, it is not a must. Without it, you could use the camera without any problem. | EagleEyeCCTV | 2023-06-06 |
| Does it work with google home? | 2023-02-12 | I didnt link any | larry | 2023-02-12 |
| Can this record audio? | 2023-06-09 | Yes audio and video, simple install, long lasting battery. I would recommend this set. | DR Rucker | 2023-06-09 |
| Can this record audio? | 2023-06-09 | Yes it can! | Jenna | 2023-06-09 |
| Can this record audio? | 2023-06-09 | Yes you can record it will show you how to on your phone screen when you watch the camera on your phone plus you have a microphone to listen to the outside of your surroundings | Mike… | 2023-06-09 |
| Can this record audio? | 2023-06-09 | Yes, as long as there an SD card in the base | Renee | 2023-06-09 |
| Can this record audio? | 2023-06-09 | yes. If you have any other questions, open LaView app, click the bottom right button 'Me', click 'Live Chat', choose 'Submit a ticket', and our agent will help you with it. | EagleEyeCCTV | 2023-06-14 |
| Does this work with 5g? | 2023-03-23 | Yes I believe it does as long as the signal is good | Anthony Bernichio | 2023-03-23 |
| if i dont want to use the wireless. can i use it with the cables wired, that way they always keep chargin | 2023-01-07 | You could but we do not suggest you charge the battery cameras all the time cause it is bad for the battery. Any other questions, please open LaView app-Me-Live Chat to ask our support team for help. | EagleEyeCCTV | 2023-01-10 |
| Are any functions turned off in the app if you choose not to sign up for a plan and use local storage only? | 2023-01-18 | As far as I've noticed no. As long as you have an SD card you still have access to everything. | Ashley H | 2023-01-18 |
| Are any functions turned off in the app if you choose not to sign up for a plan and use local storage only? | 2023-01-18 | No. Nothing will be affected. Any other questions, please open LaView app-Me-Live Chat to ask our support team for help. | EagleEyeCCTV | 2023-01-30 |
| If the battery is totally dead and when fully charge not lasting long. Where and how do i get the battery replaced and how much.? | 2023-03-27 | You order them from amazon web site to replace them | Mike… | 2023-03-29 |