| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| How often do I charge the outdoor camera's battery? | 2022-07-13 | I'm recharging the battery so far once a month. | Leslie Garcia | 2022-07-13 |
| How often do I charge the outdoor camera's battery? | 2022-07-13 | The battery can last between 1-6 months when fully charged | Colette | 2022-07-13 |
| How often do I charge the outdoor camera's battery? | 2022-07-13 | Hello, the battery duration of this outdoor camera wireless decides and triggered the number of alarms. If the alarm triggered per day is less than 20 times, it can be used for more than 90 days. | G-Homa | 2022-07-13 |
| Do i need to insert an sd card before i can view the history? | 2022-07-29 | Hello dear customer, thank you for your question. Yes, an SD card is required to view historical video recordings. 2K outdoor camera support up to 128GB, Only supports FAT32 format, NTFS, exFAT32 does not support. | G-Homa | 2022-08-01 |
| What is the recommended APP to use? | 2022-07-15 | 「CloudEdge」 app | AmazonCustomer | 2022-07-15 |
| Is the sd card included ? | 2022-07-22 | The card is not included...I returned my camera it did not live up to what they said only turned on at about 20ft not the 65 as stated on night vision | RG | 2022-07-22 |
| Is the sd card included ? | 2022-07-22 | No SD card. | Vanessa Diaz | 2022-07-22 |
| Is the sd card included ? | 2022-07-22 | Hi,friend, the SD card is not included. you can buy a FAT32 128G Micro SD card from Amazon. | G-Homa | 2022-07-22 |
| Can CloudEdge App add multiple security cameras? | 2022-07-29 | Hello dear buyer, thank you for your question. Yes, you can add multiple 2K Outdoor cameras in the CloudEdge APP, and you can also change the name of each camera. | G-Homa | 2022-08-01 |
| If I install an sd card, do I still need to pay for a monthly cloud service to record and view videos? | 2023-05-20 | No, I have installed SD-Cards to expend memory capacity of videos taken y each camera, but don't use the cloud option, for which I would have to pay. | Andreas Sonka | 2023-05-21 |
| If I install an sd card, do I still need to pay for a monthly cloud service to record and view videos? | 2023-05-20 | Not required | G-Homa | 2023-05-22 |
| May I ask if I can noting using cloud service but I can still playback the footage? | 2022-12-04 | It never worked for me I do not recommend | Zo | 2022-12-04 |
| May I ask if I can noting using cloud service but I can still playback the footage? | 2022-12-04 | I returned mine I did not like it, it did not live up to the add | RG | 2022-12-06 |
| May I ask if I can noting using cloud service but I can still playback the footage? | 2022-12-04 | Dear customer, thank you for your question. Yes. When you do not insert the SD card, you can only watch 3 days of history. If you insert the SD card, there is no such limitation. | G-Homa | 2022-12-07 |
| How to adjust the check trigger sensitivity in the cloudedge app? | 2022-07-29 | Video could not be loaded | G-Homa | 2022-08-01 |
| How to enable humanoid detection in cloudedge app? | 2022-07-29 | Video could not be loaded | G-Homa | 2022-08-01 |
| how do you charge it without the solar panel ? | 2022-07-14 | Hi, you can open the silicone cover on the back of the camera, then you can see that there is a USB charging socket, use the 5V/2A charging plug and the USB cable in the package to charge the camera. When charging, the power indicator is red; when charging is complete, the power indicator is blue. | G-Homa | 2022-07-14 |
| how do you charge it without the solar panel ? | 2022-07-14 | It comes with a USB cable. | Heather Mason | 2022-07-14 |
| How can I share my camera with my family? | 2022-07-29 | Video could not be loaded | G-Homa | 2022-08-01 |