| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| What is the difference between the model rm5764-2hd and the model rm7764-2hd? | 2023-05-05 | I believe it is a bigger monitor size? | Justine | 2023-05-05 |
| What is the difference between the model rm5764-2hd and the model rm7764-2hd? | 2023-05-05 | Debbie - The only difference between the VTech RM5764-2HD and RM7764-2HD is the parent unit screen size. The RM5764-2HD has 5 inches parent unit screen, while the RM7764-2HD has 7 inches parent unit screen. Thank you for your interest! | A manufacturer | 2023-05-09 |
| Is there a way to purchase an extra camera? I purchased the one with one camera, but I am having another baby and would like to buy another camera. | 2023-05-24 | Andrea - The camera for the VTech RM7764HD is not sold separately. The baby monitor is not expandable and will only work with the devices it came with. Thank you! | A manufacturer | 2023-05-30 |
| Una de las cámaras tiene la luz de on encendida permanentemente y no se conecta al monitor, ya le cambie el cable y sigue igual | 2023-03-04 | Puede estar fuera del alcance de cobertura de la conexión directa con el monitor o con el router wifi. Puedes intentar acercarlos físicamente o mejorar la cobertura. Si eso no funciona puedes intentar eliminar esa cámara y agregarla nuevamente. | German | 2023-03-04 |
| On split screen The rm5764 bounces back and forth for sound every 20 seconds. Does this monitor have the same capability? | 2023-05-20 | Yes either you can have them go back and forth or you can have both cameras on the screen at one time. Whichever you prefer. | Megan | 2023-05-20 |
| Can I get notifications on Alexa? | 2023-02-19 | Callie - The VTech RM7764HD is not compatible with Alexa. Instead, you can get a notification on your cellular phone via the My VTech Pro app. You may contact our support team for more details. Thank you! | A manufacturer | 2023-02-23 |
| Can you connect more cameras to the app than just the two? I have two sets of these monitors and would like to use all 4 cameras on the mobile app. | 2023-02-02 | Taya - Yes, you can register up to 8 VTech Baby Monitor systems to the My VTech Baby Pro app. Thank you! | A manufacturer | 2023-02-03 |
| My monitor is broken is there a way to buy the replacement? | 2023-04-30 | Emily - The monitor of the VTech RM7764-2HD is not sold separately. Please contact our support team for assistance. Thank you! | A manufacturer | 2023-05-03 |
| How do I change the camera name? | 2023-06-13 | Alexa - Yes, the name of the camera can be changed on the My VTech Baby Pro app. 1. Open the My VTech Baby Pro app. 2. Select the camera, then click on the camera avatar. 3. Change the Name, then click DONE. Hope this helps! | A manufacturer | 2023-06-21 |
| What is the correct power cable to extend the length of the power for the camera? | 2023-03-12 | Hi - The only AC power cord that has been tested to work with the VTech RM7764-2HD is the one that came with it. A longer AC cord is not available as of the moment. Instead, you can use a standard extension cord to plug the camera. Thank you! | A manufacturer | 2023-03-14 |
| Can I run the camera and monitor plugged into an outlet, instead of using the battery? | 2023-03-01 | Yes, both the cameras and the monitor can be plugged in. It comes with 3 plugs, one for each camera & 1 for the monitor. The cameras, at least our cameras, do not work unless plugged in. | AlwaysTakeTheBike | 2023-03-01 |
| Can I run the camera and monitor plugged into an outlet, instead of using the battery? | 2023-03-01 | Sure you can. The camera has to be plugged in, only the monitor has a battery backup for moving around the house | Brian | 2023-03-01 |
| Can I run the camera and monitor plugged into an outlet, instead of using the battery? | 2023-03-01 | Yes. | Michelle Granger | 2023-03-02 |
| Can I run the camera and monitor plugged into an outlet, instead of using the battery? | 2023-03-01 | Kimberly - Yes, the baby unit of the VTech RM7764-2HD does not have a rechargeable battery, hence, it should be plugged in to an AC power at all times to function. The parent unit on the other hand can work on the AC power or the rechargeable battery. You can leave it connected to the power outlet without worrying of overcharging. Thank you! | A manufacturer | 2023-03-03 |
| Can I run the camera and monitor plugged into an outlet, instead of using the battery? | 2023-03-01 | The cameras need to be plugged into an outlet at all times and you can leave the monitor plugged in if you'd like. The monitor (screen) is rechargeable. | Elder | 2023-03-05 |
| Trae el monitor? O viene solo la camara? | 2023-04-20 | Ambas | carlos inojosa | 2023-04-20 |
| Trae el monitor? O viene solo la camara? | 2023-04-20 | Trae las dos cosas. Pero no lo compres, es malísimo. Me duró 2 semanas y nunca más funcionó. | Daniela Muro Villanueva | 2023-04-27 |
| The cord for my monitor stopped working. How do I get a new one? | 2023-06-15 | Carissa - We are sorry to hear that you are having issues with the VTech RM7764HD. Please contact our support team for assistance. Thank you! | A manufacturer | 2023-06-21 |
| I have this model but I need an additional camera only, where to purchase? | 2023-04-22 | Raven - The camera for the VTech RM7764HD is not sold separately. The baby monitor is not expandable and will only work with the devices it came with. Thank you! | A manufacturer | 2023-04-25 |
| Does this have a 1/4" thread on bottom of cameras for different mounting types? | 2023-03-25 | Hi - The cameras for the VTech RM7764-2HD is only designed to fit with the mounting bracket it will come with. There are no holes at the bottom of the cameras. Instead, the bracket is attached to the camera by sliding it forward to the slots until it locks into place. You can contact our support team for more details. Thank you! | A manufacturer | 2023-03-29 |
| Can a new wall mount be bought? | 2023-02-12 | Katie - The wall mount bracket for the VTech RM7764HD is available through us. Please contact our support team for assistance. Thank you! | A manufacturer | 2023-02-14 |
| What is the range ? | 2022-11-07 | Hi - The actual operating range of the VTech RM7764HD may vary depending on the environmental conditions and other interferences such as walls, doors and other obstructions. Thank you for your interest! | A manufacturer | 2022-11-11 |
| What is the range ? | 2022-11-07 | I don't know. The camera stopped working on the second day of use. | Kelvin Lima | 2022-11-14 |
| The monitor only works with your specific cord which is very annoying. Is it possible to buy a second cord? | 2023-03-13 | Hi - We are sorry to hear that the VTech RM7764-2HD does not work as expected. The AC adapter for the baby monitor is available through us. Please contact our support team for assistance. Thank you! | A manufacturer | 2023-03-16 |
| Can this be used without Wi-Fi just as a video and monitor? | 2022-08-25 | Yes, can be used with or without wifi. | Cass | 2022-08-25 |
| Can this be used without Wi-Fi just as a video and monitor? | 2022-08-25 | Stephanie - Yes, you can still monitor using the parent unit of the VTech RM7764 even without Wi-Fi connection. Thank you for your interest! | A manufacturer | 2022-08-29 |
| Can I ad one more camera to mine 2? On the same monitor and account? | 2023-03-21 | Ella - The camera for the VTech RM7764HD is not sold separately. The baby monitor is not expandable and will only work with the devices it came with. However, you can add another set of baby monitor to the My VTech Baby Pro app for remote monitoring. Thank you! | A manufacturer | 2023-03-24 |
| Does this work with 5G? | 2023-05-03 | Hi - The VTech RM7764HD requires a 2.4GHz Wi-Fi connection for remote monitoring. Thank you! | A manufacturer | 2023-05-05 |
| Can you buy another camera to go with this? | 2023-02-06 | Brittany - The VTech RM7764HD is not expandable. You cannot add another baby unit to the system. Thank you! | A manufacturer | 2023-02-07 |
| Will this work on a hotel network? Or miku won’t because of security | 2023-04-21 | Zach - The VTech RM7764HD requires a 2.4GHz Wi-Fi connection. Before connecting the baby monitor to the Wi-Fi, ensure your router’s wireless signal is encrypted by selecting the “WPA2-PSK with AES” setting in your router’s wireless security menu to ensure your wireless connection is secure. Thank you! | A manufacturer | 2023-04-25 |
| How can I buy an extra power cord for the parent unit? | 2023-03-17 | Hi - The AC adapter for the RM7764-2HD is available through us. Please contact our support team for assistance. Thank you! | A manufacturer | 2023-03-20 |
| Can you purchase the mount separately? Ours broke and I don't want to buy a whole new set when the camera works just fine. | 2023-02-20 | Sam - The mounting bracket for the VTech RM7764-2HD is available through us. Please contact our support team for assistance. Thank you! | A manufacturer | 2023-02-23 |
| Does it come with accessories for wall mounting? | 2023-03-23 | Yes it does! I was actually to install both cameras in my boys room in less than 10 mins. | Megan | 2023-03-23 |
| Does it come with accessories for wall mounting? | 2023-03-23 | Susan - Yes, the VTech RM7764-2HD already comes with mounting bracket and screws for wall mounting. Thank you for your interest! | A manufacturer | 2023-03-27 |
| Does the app have the ability to run in the background so you can be doing other things on phone and still hear baby? | 2023-02-16 | Hi - Yes, you will still be able to receive notification on your cellular phone, even when the VTech Baby Pro app is running in the background. You may contact our support team for more details. Thank you! | A manufacturer | 2023-02-22 |
| Como puedo comprar una camara sola? Para adicionarla con 2 mas que compre inicialmente | 2023-04-20 | Buenos días Gracias por su pregunta, puede ir a la lista de sus pedidos, señala el producto que desea, en este caso sería VTech RM7764HD 1080p Smart WiFi Remote Access BabyMonitor, y en la parte inferior después de la descripción del producto, elija la opción 1 cámara. He resuelto si pregunta ? Hay algo más en que pueda ayudarlo? | Shaj | 2023-04-20 |
| vtech is on direct mode, when I go to settings to connect it to the wifi, its telling me that the baby unit is not found, but the camera is on, help? | 2022-11-10 | I wish I could help. My camera stopped working on the second day of use. | Kelvin Lima | 2022-11-14 |
| What app do I use? | 2022-08-18 | Jade - You can download the My VTech Baby Pro app on your Android or Apple cellular phone. Thank you for your interest! | A manufacturer | 2022-08-18 |
| Can I purchase another charger for this monitor? | 2022-12-06 | Hi - Yes, the AC adapter for the VTech RM7764HD is available though us. Please contact our support team for assistance. Thank you! | A manufacturer | 2022-12-09 |
| Can the camera be mounted on the wall? | 2023-01-08 | Karlynn - Yes, the camera of the VTech RM7764HD can be mounted on the wall. The baby monitor also comes with a bracket and screws for wall mounting. Thank you! | A manufacturer | 2023-01-11 |