| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Could you take it on vacation with you and use it in a hotel when you leave your pet?? | 2022-08-22 | Hello, when you leave home, as long as your mobile device is connected to the network, you can view the Pan/Tilt Cam screen through the SwitchBot App anytime, anywhere. Can turn on the two-way talk function to have a conversation with it. | SwitchBot Team | 2022-08-25 |
| Would this work in a hotel room? Like if we left the baby with a babysitter and went to dinner? | 2022-08-24 | Yes, you can take it with you to the hotel, but we recommend that you explain to your child's babysitter that you need to use the camera when you leave the room before using it. | SwitchBot Team | 2022-08-25 |
| Can you watch if there isn't motion? | 2022-09-06 | You can view its real-time screen at any time, but if motion is detected, its corresponding screen will be recorded in the event log. | SwitchBot Team | 2022-09-09 |
| Does the camera have to be plugged in at all times to work | 2023-02-21 | I returned this it would not connect to my internet | Amazon Customer | 2023-02-21 |
| Does the camera have to be plugged in at all times to work | 2023-02-21 | Yes, it won’t work without power | Ted Moore | 2023-02-21 |
| Does the camera have to be plugged in at all times to work | 2023-02-21 | Hello, yes. | Wonderlabs | 2023-02-22 |
| Is it possible configure to overwrite the old recordings when the the space in the card is not enough to continue recording? | 2023-05-01 | Hello, when the capacity of the SD card is used up, recordings are automatically overwritten and deleted from the oldest data. | Wonderlabs | 2023-05-05 |
| How much is the monthly subscription?? | 2022-09-29 | If you use local storage, a subscription isn’t required | Ted Moore | 2023-02-21 |
| How many minutes of video will 128gb sd hold. | 2022-09-11 | Depends on the quality of the video card, & the recording resolution | Ted Moore | 2023-02-21 |
| Can it be used with just your phone? Or do you have to have an Alexa? | 2022-08-24 | I was wondering the same thing, I ultimately returned it because my internet works on 5 ghz so it wasn't compatible. Says only 2.5 ghz internet when you try to set it up. | careerorchid | 2022-08-24 |
| Can it be used with just your phone? Or do you have to have an Alexa? | 2022-08-24 | You can view the live view of the Cam directly with your mobile phone (you need to view it in the SwitchBot App), of course, if you have an Echo Show device, you can screen share through the two. | SwitchBot Team | 2022-08-25 |
| does this require a subscription to view a continuous stream? Is the live stream reliable, or does it cut out? Does livestream have time limit? | 2022-09-05 | Hello, you need to register a SwitchBot App account to add Pan/Tilt Cam in the App, but you can choose not to subscribe to SwitchBot related emails after registration. Of course, subscription or not will not affect your real-time viewing of Pan/Tilt Cam images. | SwitchBot Team | 2022-09-09 |
| Does it work with iPhone? | 2022-08-23 | Hello, SwitchBot Pan/Tilt Cam is available for iOS and Android. | SwitchBot Team | 2022-08-25 |
| Can you mount to ceiling without drilling ? | 2023-03-18 | Yes if you glue it with a strong adhesive. Keep in mind you need an outlet nearby. I thought it didn't need plugged in when I got mine originally | Gena… | 2023-03-18 |
| Can you mount to ceiling without drilling ? | 2023-03-18 | Try using 3m double sided tape. | UnHappy | 2023-03-18 |
| Can you mount to ceiling without drilling ? | 2023-03-18 | No, it needs to be screwed in | Kori Betulia | 2023-03-18 |
| Can you mount to ceiling without drilling ? | 2023-03-18 | Like anything else, it depends on the ceiling—if you’re mounting to wood or drywall , no drilling needed (just drive the screws in). If mounting to masonry, you will definitely need to drill. | Ted Moore | 2023-03-18 |
| Can we use this device outside the United States? | 2022-08-20 | Completely possible, but the adapters in different regions are not the same, you need to replace the adapter yourself. | SwitchBot Team | 2022-08-25 |