| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Where can i get a replacement door bell camera mounting bracket for my wuuk doorbell camera | 2023-03-19 | I looked everywhere and cannot find one I didn’t contact the company but that might be your best bet. My flat mount one broke after the second time I charged the unit so installed the angle mounting bracket that it came with. | Chase | 2023-03-19 |
| Where can i get a replacement door bell camera mounting bracket for my wuuk doorbell camera | 2023-03-19 | Here is a link right from WUUK WUUK Camera Adjustable Angle Mount, Compatible with WUUK Smart Doorbell Pro (2K), Bracket Wedge Kit Adjustment Kit (Doorbell NOT Included), Plat Backplate x 1 & 15° Angle Mount x 1 https://a.co/d/jaRI06J Hope you enjoy it | Jtcmedic | 2023-03-19 |
| Where can i get a replacement door bell camera mounting bracket for my wuuk doorbell camera | 2023-03-19 | If you contact the customer service they are really great. They can help you with that. | Ks girl | 2023-03-19 |
| Where can i get a replacement door bell camera mounting bracket for my wuuk doorbell camera | 2023-03-19 | We had an issue with our where the tab snapped off and the camera device wasn't able to get mounted. I sent an email to support and after a couple of email exchanges they sent me a replacement since we were still on warranty. The support is slow since it is via email but they can be helpful. | Amazon Customer | 2023-03-20 |
| Where can i get a replacement door bell camera mounting bracket for my wuuk doorbell camera | 2023-03-19 | Thank you for your question. This is the link to the mounting bracket replacement https://www.amazon.com/dp/B0BRZVWSTB?ref=myi_title_dp | WUUK Labs (US) | 2023-03-20 |
| Where can i get a replacement door bell camera mounting bracket for my wuuk doorbell camera | 2023-03-19 | Absolutely, you could contact us directly on Amazon or via all the Customer Service channels available to request help on replacing your mounting bracket. You can also visit the WUUK brand store on Amazon > Accessories to find the mounting bracket set. ASIN: B0BRZVWSTB | WUUK Labs (US) | 2023-03-26 |
| I read somewhere that someone could possibly erase the saved videos by doing a pairing to the camera. Can that happen? | 2023-02-28 | Dear customer, Please don't worry about that. It won't happen. All private data will be encrypted and locally stored at the WUUK Base Station (Event Recordings are retained even if the camera is lost). Only you and the authorized collaborators can check and process these videos. | WUUK Labs (US) | 2023-03-06 |
| How do i stop the app from continuously ringing my phone?? the notification keeps going after opening the app and. accessing the camera. | 2023-03-06 | Please check the notification settings: Go to the WUUK app's Account settings-General Settings, then you can open or close the notifications. | WUUK Labs (US) | 2023-03-07 |
| I need to but this on my gate it is a ways from my router what is range needed for this to work and it will be in the weather in Az will it survive | 2023-03-06 | How far is "a ways"? I think the weather part would be fine..mine is in the weather in South Dakota and it is cold and windy and snowy and it is fine. It is in the eve but still...extreme conditions. | Michaela Braun | 2023-03-06 |
| I need to but this on my gate it is a ways from my router what is range needed for this to work and it will be in the weather in Az will it survive | 2023-03-06 | In lab tests, which is an ideal clean, open space, the system range can cover up to 300ft. In reality, for example, when used in home or business property, the wireless signal range varies depending on distance, number of walls, the material of obstacles, and 2.4GHz WiFi signal interference. But you can always check the signal status in the WUUK app using the Network Diagnosis feature, and move two parts to better adjust the signal for better performance. This smart doorbell can operate normally in environments ranging from -20°C to 50°C. | WUUK Labs (US) | 2023-03-07 |
| What is the width, length and depth of the item? It is not clear from the description | 2023-01-23 | The doorbell itself is approximately 5.5” long, 2.5” wide and 1.25” deep. | K. Rothen | 2023-01-23 |
| What is the width, length and depth of the item? It is not clear from the description | 2023-01-23 | It’s probably five to six inches long inch and a half in depth and roughly inch and a half wide. | Chase | 2023-01-23 |
| What is the width, length and depth of the item? It is not clear from the description | 2023-01-23 | The WUUK doorbell camera wireless is u200e2 inches wide, 1.22 inches deep, and 5.7 inches long. | WUUK Labs (US) | 2023-01-29 |
| What is the difference between the $229 and $299 cameras sets? Both have two cameras in the set with the base. Which is newer/better? | 2023-02-28 | I'm not 100% sure, but it appears that the $299 system has storage hub where as the less expensive item has only 32 bit local storage....something like storing on a cloud. I cannot say how fast local storage would fill up. | betty harmon | 2023-02-28 |
| What is the difference between the $229 and $299 cameras sets? Both have two cameras in the set with the base. Which is newer/better? | 2023-02-28 | I’m not sure about the difference. Mine only has one camera. I purchased it because it is one that works on a 5g network. | Diane Goodwin | 2023-02-28 |
| Can this video doorbell be used with 5g Wi-Fi? | 2023-01-29 | I am sorry to say, I really don’t know. Never tried it on a 5 G, but for sure I can say it works very well on a 2.4 g | Mykens | 2023-01-29 |
| Can this video doorbell be used with 5g Wi-Fi? | 2023-01-29 | It works with mine. Only thing is this is a one way microphone You have to turn on to talk amd turn it off for them to talk back to you. It is not a dual plex. | Gomez… | 2023-01-29 |
| Can this video doorbell be used with 5g Wi-Fi? | 2023-01-29 | The WUUK Doorbell Camera is only compatible with 2.4G WiFi. It is not compatible with 5G. | WUUK Labs (US) | 2023-01-30 |
| can i plug the base to 220v ? | 2023-01-16 | If you are in Europe you should get a 220 version or adaptor. The transformer for 110 vac will burn up and possibly cause a fire. Call the company or email them regarding your question. Since this company deals internally, they have the proper adaptor/ power module. | Herbert Smit | 2023-01-16 |
| can i plug the base to 220v ? | 2023-01-16 | It’s just a standard plug. Just requires a normal outlet | Chase | 2023-01-16 |
| can i plug the base to 220v ? | 2023-01-16 | No, check the requirements for voltage for your doorbell voltage. I had to replace my transformer to output of 9-16 dc volts. | Gary C. | 2023-01-25 |
| The pictures of people are rather dark and I cannot see their faces well, how do I correct that? | 2023-01-24 | Once you have everything set up and placed where you'd like connect the cameras to the power base then go into settings and fix the brightness or other necessary option to fix your view | Jenny Burdett | 2023-01-29 |
| Can I have multiple base stations within the app? Doorbell linked to one and camera's linked to the other one. | 2023-03-13 | Yes, you can add as many devices as you need to the app. And one WUUK base station can be paired with 8 WUUK smart doorbells or outdoor security cameras. | WUUK Labs (US) | 2023-03-14 |
| how many doorbells can I connect to the base station? | 2023-03-13 | Thank you for your question. 8 WUUK smart doorbells or wireless outdoor cameras can be connected to one WUUK base station. | WUUK Labs (US) | 2023-03-14 |
| Can these be mounted upside down to get a better view under eaves ? And will it look right-side up on cell phone? | 2022-10-15 | Image will be flipped | Will Caswell | 2022-10-15 |
| Can these be mounted upside down to get a better view under eaves ? And will it look right-side up on cell phone? | 2022-10-15 | Yes | M | 2022-10-15 |
| Can these be mounted upside down to get a better view under eaves ? And will it look right-side up on cell phone? | 2022-10-15 | We don't recommend installing an outdoor security camera system upside down. Secondly, the inverted mounting will affect sensor detection. We suggest you just install it normally. | WUUK Labs (US) | 2022-10-17 |
| can you share the camera with another family member? | 2023-01-08 | Yes you can have another person on your app | Ks girl | 2023-01-08 |
| can you share the camera with another family member? | 2023-01-08 | Yes, you can share the camera with up to 10 users on the WUUK App. | WUUK Labs (US) | 2023-01-09 |
| (1) Can this be wired for power using the existing doorbell wires? (2) Can you wire it to the existing chime or does it only chime on the base? | 2023-03-21 | Thank you for your question. (1) Yes. This doorbell camera can be wired for power using the existing doorbell wires. (2) It can only be paired to the WUUK Base Station. Other chimes are not compatible. WUUK Base Station not only functions as a chime but also comes with 32GB of memory. | WUUK Labs (US) | 2023-03-27 |
| Is this Door bell and camera 5g compatable? | 2023-01-29 | No, it is only compatible with 4G WiFi. | WUUK Labs (US) | 2023-01-30 |
| Is this Door bell and camera 5g compatable? | 2023-01-29 | It works with WiFi not Cellphone. They are incompatible standards. | Charles Bell | 2023-01-30 |
| does this doorbell ring out loud with a chime or is it call only ? | 2023-03-02 | It's a two ways communication. Hope this helps. | RKL | 2023-03-02 |
| does this doorbell ring out loud with a chime or is it call only ? | 2023-03-02 | Yes, the doorbell rings loud inside when the button is pushed outside. | Claudia S. | 2023-03-03 |
| does this doorbell ring out loud with a chime or is it call only ? | 2023-03-02 | Yes, this doorbell camera rings out loud. | WUUK Labs (US) | 2023-03-07 |
| does this doorbell ring out loud with a chime or is it call only ? | 2023-03-02 | Video could not be loaded | WUUK Labs (US) | 2023-03-08 |
| does this doorbell ring out loud with a chime or is it call only ? | 2023-03-02 | Video could not be loaded | Jenkin Xia | 2023-03-09 |
| Does it have an app that can work on PC to view remotely? | 2023-01-18 | I use it with ipad | M | 2023-01-18 |
| Does it have an app that can work on PC to view remotely? | 2023-01-18 | We currently only have the APP for the phone side. If you want to view the recorded videos on a PC, you need to download them and transport them to your PC. Our technicians are working hard to develop the APP on the PC side. Please stay tuned. | WUUK Labs (US) | 2023-01-29 |
| Can the cameras be connected to a solar panel? What type of connection is the charging port? | 2022-10-01 | This camera does not support solar panel charging. | WUUK Labs (US) | 2022-10-02 |
| The dimensions are listed as 2 x 1.22 x 5.7 inches, but it doesn't specify what is what. What is the width? 2 inches? Or 1.22 inches? | 2023-01-31 | 2 inches wide. 1.2 inches deep | Herbert Smit | 2023-01-31 |
| The dimensions are listed as 2 x 1.22 x 5.7 inches, but it doesn't specify what is what. What is the width? 2 inches? Or 1.22 inches? | 2023-01-31 | The width is two inches. The depth is the other. | Chase | 2023-01-31 |
| The dimensions are listed as 2 x 1.22 x 5.7 inches, but it doesn't specify what is what. What is the width? 2 inches? Or 1.22 inches? | 2023-01-31 | 5.7Lx2Wx1.22D | Jonicorona | 2023-01-31 |
| The dimensions are listed as 2 x 1.22 x 5.7 inches, but it doesn't specify what is what. What is the width? 2 inches? Or 1.22 inches? | 2023-01-31 | 2 inches. | heydi osorio | 2023-01-31 |
| There are two separate listings for what appears to be the same two cameras and base, but different prices. Are they different? | 2023-02-28 | It's the same base station but you have the option to add 1 or more cameras. | Ks girl | 2023-02-28 |
| Can u leave the camera plugged in all the time? | 2022-11-24 | Yes | M | 2022-11-24 |
| Can u leave the camera plugged in all the time? | 2022-11-24 | It is not currently supported to keep the camera plugged in all the time, but we will launch solar panels for this wireless camera to support continuous power supply. We are launching this new product soon, stay tune to our official launch! Thank you for your interest. | WUUK Labs (US) | 2022-11-25 |
| Does the view on the wireless cam show in color at night without the spotlight on? | 2023-03-01 | Yes. Just go to Device Settings, Night Vision, Off, to select "Night vision is turned off". In this case, it needs enough light, such as turning on a lamp, to have a good view from the camera. In addition, turning up the brightness of the screen on your smart phone/tablet may also be necessary. Without enough light, it would be all darkness. Actually, all my cameras are on Night Vision Off. :) So far so good. I hope this info helped. | DY | 2023-03-01 |
| Does the view on the wireless cam show in color at night without the spotlight on? | 2023-03-01 | yes, it does show in color at night. | Tricia Adams | 2023-03-02 |
| Does the view on the wireless cam show in color at night without the spotlight on? | 2023-03-01 | Thanks for your ask. If the spotlight is not turned on at night, there is no color night vision. | WUUK Labs (US) | 2023-03-02 |
| Does the view on the wireless cam show in color at night without the spotlight on? | 2023-03-01 | The videos record in black and white at night without any lights. If you have a porch light on , it will record in color if the person being recorded is within 3 feet of the camera. As the person moves beyond 3 feet, the recording switches to black and white. | Mark Stadler | 2023-03-02 |
| Will this unit send a notification to alexa when motion is detected? i need to have an alert sent to my echo show when motion is detected. | 2023-01-04 | Contact Wuuk, they do have replacement items. | Jonicorona | 2023-01-05 |
| can I sync an indoor and outdoor camera? | 2022-09-11 | Yes, you can | Amilcar | 2022-09-11 |
| can I sync an indoor and outdoor camera? | 2022-09-11 | yes you can sync an indoor and an outdoor camera | W. W. Miller | 2022-09-12 |
| can I sync an indoor and outdoor camera? | 2022-09-11 | Yes, you can sync up the indoor security cameras in the same app under one account. However, WUUK Base Station only supports WUUK security cameras and WUUK Smart Doorbell Pro to join and leverage the local storage. | WUUK Labs (US) | 2022-09-14 |
| Other cameras have the Starlight color feature at night, but this camera only uses the spotlight for color? Prefer night color feature for regular use | 2023-02-28 | We get pretty good night video on ours | Ks girl | 2023-03-19 |
| Can you conect this to your exesting door chime and power the camera with that | 2023-01-29 | Yes you can connect your existing doorbell to this if you'd like or it can be set up completely independent like i did. I would assume that you'd still have to charge the camera fger some time but I could be wrong since I do not have an existing doorbell | Jenny Burdett | 2023-01-29 |
| Can you conect this to your exesting door chime and power the camera with that | 2023-01-29 | Yes either battery or hardwired. | Sheryl A. Dominguez | 2023-01-29 |
| Can you conect this to your exesting door chime and power the camera with that | 2023-01-29 | I am not fully understand the question. If you are asking if the WUUK system is compatible with other security brand products. I think, mos tlikely NOT. I also have some Eufy products. I can NOT make them compatible. If you are asking if the WUUK doorbell could connect to the existing wire for doorbell. The answer is YES. By this way, you will not need to recharge the battery at all. And the necessary accessories for connection come in with the doorbell. About the existing door chime, I have no idea. My WUUK doorbell will activate the chime on the WUUK base and my phone. Using the WUUK app, there are 6 built-in ringtones you can choose on the doorbell for the base, and you can adjust the volume for the chime on the base. I do hope they offer more choices for the chime ringtones. The 6 choices we have now are : Dingdong 1,2,3, Christmas 1,2, and Knock-Knock. All ringtones are 10-second audio clip, and will play again and again, until you take the next action or the visit stops ringing the bell. | DY | 2023-01-29 |
| Can you conect this to your exesting door chime and power the camera with that | 2023-01-29 | Thank you for your question. The WUUK security camera is only compatible with WUUK Base Station. You can connect your WUUK doorbell camera and outdoor camera wireless to WUUK Base Station. The other brands are not compatible. | WUUK Labs (US) | 2023-01-30 |
| Can you conect this to your exesting door chime and power the camera with that | 2023-01-29 | If the voltage on your doorbell line is at least 9 volts dc. You would need to check it with a volt meter. | Gary C. | 2023-01-30 |
| Does the system record at all times or can it be set up to monitor and record at will? | 2022-08-29 | The system record all time | Amilcar | 2022-09-11 |
| Does this doorbell offer 24/7 continuous, not motion-only, recording? | 2023-04-09 | No, it will monitor and record anything that moves, but does not supply a steady stream of video 24/7 | RichInDC | 2023-04-09 |
| Does this doorbell offer 24/7 continuous, not motion-only, recording? | 2023-04-09 | Does not do continous video. It is motion and human activated. If it senses any movement or a human it will record. | Ks girl | 2023-04-09 |
| Does this doorbell offer 24/7 continuous, not motion-only, recording? | 2023-04-09 | As best as I can tell, recording duration options are 10s, 15s, 20s, or 30s, based on motion detection (which can specify human only or all motion). Continuous recording 24/7 does not appear to be an option. I will add that the quality of the motion detection and the quality of the video is surprisingly good. I love my device; I think it was/is a great value. | Thomas Jones | 2023-04-10 |
| Does this doorbell offer 24/7 continuous, not motion-only, recording? | 2023-04-09 | If you mean a constant video monitor, my guess would be an absolute no. As advertised; It reacts to movement of approaching humans...or at least AFTER you make adjustments to human recognition as opposed to animal. Bottom line...mine works great. | JMay | 2023-04-10 |
| Does this doorbell offer 24/7 continuous, not motion-only, recording? | 2023-04-09 | No it doesn't | Gena | 2023-04-10 |
| Does this doorbell offer 24/7 continuous, not motion-only, recording? | 2023-04-09 | WUUK smart doorbell pro supports motion-only recording. It's triggered to record a video once detecting movements. But a new wired doorbell is coming soon, supporting both 24/7 continuous recording and event-only recording. Stay tuned. | WUUK Labs (US) | 2023-04-10 |
| A couple of paragraphs up it says 2.4 or 5 ghz compatible. Please clear this up for me. So confused. Is it 5ghz company? | 2023-03-06 | It will operate on either frequency of your wifi. | David Clark | 2023-03-06 |
| A couple of paragraphs up it says 2.4 or 5 ghz compatible. Please clear this up for me. So confused. Is it 5ghz company? | 2023-03-06 | I believe it's saying it can run off 2.4 or 5g wifi signals | Carrie Teeter | 2023-03-06 |
| A couple of paragraphs up it says 2.4 or 5 ghz compatible. Please clear this up for me. So confused. Is it 5ghz company? | 2023-03-06 | Dear customer, You have to connect the base station to the router via the provided Ethernet cable to connect the base station to the Internet for the 1st pairing. After the setup, you can go to the base station's settings, tap Connection mode, and follow the onscreen instructions to switch to wireless mode. Then it can be connected to 2.4Ghz wifi. 5Ghz WiFi is not supported. For a better connection, we suggest you keep the wired connection. | WUUK Labs (US) | 2023-03-06 |
| how can i buy battery? | 2023-03-11 | Unfortunately, we do not have extra batteries for sale. You can contact WUUK customer service to ask for help. Please Email us at Hello@wuuklabs.com or Call us at +1 (415) 881- 5715 You can also reach us by visiting wuuklabs.com or through Facebook@Wuuklabs | WUUK Labs (US) | 2023-03-14 |
| Where is this product made? | 2023-03-08 | China | Lisa McNabb | 2023-03-08 |