| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Is this fsa eligible? thanks! | 2023-05-25 | NO, But our products are already the most competitive among similar products. | Boifun Tech | 2023-05-25 |
| ¿Como conectar la camara al monitor? Ya lo he intentando segun el manual y no funciona | 2023-05-18 | Due to system limitations, I cannot guide you in the QA section. The after-sales service method is indicated on both the manual and the packaging box. Thank you for your support to BOIFUN. | Boifun Tech | 2023-05-22 |
| Es compatible con 220v? | 2023-01-12 | Yes, compatible with 220V voltage. | Boifun Smart Home | 2023-01-13 |
| If camera is mounted upside down how do I get the monitor to adjust the view? | 2023-03-19 | Don't think you can invert view with this camera. | dale jones | 2023-03-19 |
| If camera is mounted upside down how do I get the monitor to adjust the view? | 2023-03-19 | Hello customer, You can set it on the icon in the upper right corner of the video interface of the mobile APP: Set-Image Settings-Screen Flip. If you have any questions, please feel free to contact us, we are happy to provide services for you | Boifun Tech | 2023-03-20 |
| What size SD card do you need? | 2023-02-17 | This product supports a maximum of 128G SD card, you can choose a memory card with no more than 128G of storage space. | Boifun Tech | 2023-02-20 |
| Does the app work miles away via the phone app? | 2023-01-12 | Yes. I can see the camera from anywhere as long as my phone has internet access. | Tom W. | 2023-01-12 |
| Does the app work miles away via the phone app? | 2023-01-12 | Yes | Joanna Denoon | 2023-01-12 |
| Does the app work miles away via the phone app? | 2023-01-12 | Yes, it supports remote viewing on the mobile app.Keep an eye on your baby's every move anytime, anywhere. | Boifun Smart Home | 2023-01-13 |
| I'm running a dual band network, so both 2.4 and 5 GHz. Has anyone else had trouble connecting the app without going strictly 2.4? | 2023-06-08 | I don't believe the app works on anything other than 2.4gh | Jim Grasley | 2023-06-08 |
| I'm running a dual band network, so both 2.4 and 5 GHz. Has anyone else had trouble connecting the app without going strictly 2.4? | 2023-06-08 | Hello, Dear Costumer, You can judge whether the WiFi connection to your phone is 2.4GHZ or 5GHZ because our camera only supports 2.4GHz. In the default state, the dual and router will send out two SSID names, such as: "XXXX_2.4G" "XXXX_5G". Select "XXXX_2.4G" on your mobile phone, which means you are connected to 2.4G WiFi (non-dual-band routers will not have two SSIDs).xa0 If you have manually modified the default SSID of the router before, please judge which SSID corresponds to 2.4G in the router setting interface WiFi If you still have any questions, you can contact our technical experts according to the manual, we are happy to help you | Boifun Tech | 2023-06-09 |
| Can this be mounted to a wall? | 2023-03-27 | No | Christy D. | 2023-03-27 |
| Can this be mounted to a wall? | 2023-03-27 | YES, this baby monitor can be mounted on the wall. A base for wall mounting is included in the product package. | Boifun Smart Home | 2023-03-27 |
| Can this be mounted to a wall? | 2023-03-27 | Yes. It has equipment with it to be able to mount and the mounting equipment allows you to take it off it you need to travel with it. | Taylor | 2023-03-27 |
| Can this be mounted to a wall? | 2023-03-27 | YES, the product package includes a base and screws that can be mounted on the wall | Boifun Tech | 2023-03-30 |
| Why can't the monitor preview normally? | 2023-01-12 | Hello, Check whether the monitor has connected to the camera.If not, pair the camera and the monitor firstly. | Boifun Smart Home | 2023-01-13 |
| La app se puede usar fuera de estados unidos? se puede usar en el salvador? | 2023-05-19 | Hola! Yo la uso desde Costa Rica y funciona muy bien | Amazon Customer | 2023-05-19 |
| La app se puede usar fuera de estados unidos? se puede usar en el salvador? | 2023-05-19 | Si se puede yo lo utilizo en Ecuador | vilmar | 2023-05-19 |
| La app se puede usar fuera de estados unidos? se puede usar en el salvador? | 2023-05-19 | YES, can be used outside the United States. If you use APP control, you must need WIFI. if you use monitor control, you don't need wifi. | Boifun Tech | 2023-05-22 |
| Is there an option to turn OFF wifi connection and only have the camera connected to the monitor? | 2023-05-28 | Dear customer, you can set up in the following ways: Menu—Safety Protection—Wifl Network Channel—Off If you have any questions during use, you can contact us according to the operation manual | Boifun Tech | 2023-05-29 |
| Is there an option to turn OFF wifi connection and only have the camera connected to the monitor? | 2023-05-28 | If you don't want to connect to wifi, you don't have to. You have to manually connect the camera to your wifi/phone anyway. It will work either way! Right now I have the monitor off and just watching the camera through my phone. But you can just watch the monitor as well. | Syreeta S. | 2023-05-29 |
| Is there an option to turn OFF wifi connection and only have the camera connected to the monitor? | 2023-05-28 | You do not have to connect to wifi. Both devices have antennas to use between them. The wifi is if you want to use your phone to monitor. I've have not used the wifi feature. | Henry P | 2023-05-30 |
| Is there an option to turn OFF wifi connection and only have the camera connected to the monitor? | 2023-05-28 | I don’t really know how to ease your mind but they just kind of link together forever without having to re-link. You don’t see them on your WiFi list. No one can possibly connect to them since it’s not Bluetooth. There’s no saving of data either unless you physically put in an SD card. At least with the baby monitor. There’s an app you can download to look through it on your phone but I haven’t downloaded it since it’s just super easy to carry the monitor around. | Stephanie | 2023-05-30 |
| I keep getting a notification that someone is calling… What does this mean? No one but myself is linked to the camera. | 2023-01-15 | Hello, nobody connected to the camera but you, you can check it, maybe the baby pressed the one-key call button. | Boifun Smart Home | 2023-01-17 |
| Want to use it remotely to check on elderly parents. How do pair parent units? Can you access the camera via the phone app also? | 2023-01-12 | The parent unit of the monitor is automatically paired with the camera unit. You can access the camera using the app as long as it is connected via WiFi. | Amazon Customer | 2023-01-12 |
| Want to use it remotely to check on elderly parents. How do pair parent units? Can you access the camera via the phone app also? | 2023-01-12 | The parent unit of the monitor is automatically paired with the camera unit. You can access the camera using the app as long as it is connected via WiFi. | Storms | 2023-01-12 |
| Want to use it remotely to check on elderly parents. How do pair parent units? Can you access the camera via the phone app also? | 2023-01-12 | Hello, the operation steps are as follows: 1.Press the Reset button until you hear the "BOOGU" beep. 2.You will hear the second beep after 5-10 seconds. 3.Long press the pairing button to start pairing. 4.When pairing is finished, there will be a beep(BOOGU). At the same time, it also supports the mobile app to connect to the camera to remotely monitor the baby's movements. | Boifun Smart Home | 2023-01-13 |
| It says you can connect multiple cameras to the app so what brand and where can I purchase it the extra cameras? Thanks in advance. | 2023-03-19 | Hello, each display can only be connected to the corresponding camera, it cannot support connecting multiple cameras. We have developed products that can connect multiple cameras and plan to put them on shelves in the first half of this year. Please continue to pay attention to Boifun, we are a company specializing in smart camera related products | Boifun Tech | 2023-03-21 |
| Can i access live video from other countries? | 2023-01-14 | Yes, the shared device on the mobile APP can be accessed. | Boifun Smart Home | 2023-01-17 |
| Is there a way to turn off the blue light on the camera? | 2023-01-30 | Hi, there is a light icon on the app or display, click on the icon to turn the light on or off. | Boifun Smart Home | 2023-01-31 |
| How do I turn on notification alerts on the mobile phone app? | 2023-01-12 | Video could not be loaded | Boifun Smart Home | 2023-01-13 |
| What kind of sd card does it take? a normal size one doesn’t fit and neither does a microsd | 2023-03-11 | mine uses a micro sd. Just make sure it is turned the right way and it should fit. If not I would contact the company. | Watcher143 | 2023-03-11 |
| How can I add devices or configure my network? | 2023-01-12 | Hello, The camera can be connected to both the monitor and the application. Generally, it connects to the monitor by default. | Boifun Smart Home | 2023-01-13 |
| Does the camera work with out being plugged in? Like does it just charge and then can be recarged with out being plugged in all the time? | 2023-06-14 | No. It needs to be plugged in. | Lynnze Hazelton | 2023-06-14 |
| Does it work with Alexa? | 2023-02-21 | Sorry, this product does not currently support Alexa | Boifun Security | 2023-02-28 |
| Does the wifi have to be password protected to use? | 2023-05-29 | Dear customer, we recommend that you set a wifi password to avoid unrecognizable and unusable. If you have any questions, please follow the product packaging prompts to contact our professional after-sales service team | Boifun Tech | 2023-05-30 |
| El monitor del bebe funciona sin conexión al internet ? | 2023-04-23 | Si funciona directo con el monitor que viene incorporado la coneccion de internet se usa para conectarla desde los teléfonos | Luis Bustos | 2023-04-23 |
| El monitor del bebe funciona sin conexión al internet ? | 2023-04-23 | Yes, that have for both for the phone and for the screen that comes with the camera | Maria | 2023-04-23 |
| El monitor del bebe funciona sin conexión al internet ? | 2023-04-23 | No funciona sin WiFi, necesita estar conectado a WIFI Funciona sin la SIM Card, solo se usa para que se quede guardado si quieres grabar | Neiva Hernandez | 2023-04-24 |
| El monitor del bebe funciona sin conexión al internet ? | 2023-04-23 | The camera and monitor can be linked without using the network. If you use the APP on the mobile terminal, the camera must be connected to the network. | Boifun Tech | 2023-04-26 |
| Does it come with sd card? lullabies are not working, mine came without the sd card. | 2023-01-30 | It doesn’t come with the SD card | Daniel | 2023-01-30 |
| Does it come with sd card? lullabies are not working, mine came without the sd card. | 2023-01-30 | Hi, The product does not come with an SD card, you need to buy your own insert can be used to play lullabies. | Boifun Smart Home | 2023-01-31 |
| Sound cutting out. The sound is super choppy, high pitched, and cutting out. It is unbearable.please advise | 2023-02-23 | we are sorry for the experience，please contact us through Amazon or send to email: admin@boifun.net. Our after-sales staff will help you to solve the problem, thank you for your support！ | Boifun Security | 2023-02-28 |