| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| What is the input voltage requirement from the usb cable? i would like to run the camera from a 12v battery. | 2023-02-19 | I don’t know about the conversation, I plugs into a regular outlet | L.D. | 2023-02-20 |
| Do you have to have cloud service to view live footage? | 2022-08-04 | You have to sign up for some kind of service, not sure if it was the cloud or not but I did and paid for a year upfront. It worked about two weeks and then wouldn't connect. The first big rain we had the whole camera quit working. I had it actively using it for less than a month. Good luck if you purchase | Sarah Harrelson | 2022-08-04 |
| Do you have to have cloud service to view live footage? | 2022-08-04 | You have to have Wi-Fi to view live footage...they offer their cloud service to store data. | AB | 2022-08-05 |
| Do you have to have cloud service to view live footage? | 2022-08-04 | No I don't have cloud service and I can view live footage and recordings | Elizabeth Rasmussen | 2022-08-07 |
| Ive upgraded my router? it now has a new name and network. How do i connect it to my new wireless router the old one doesnt exist anymore | 2022-12-28 | Reprogram it to new wifi, do a reset on camera. | ldearth | 2022-12-28 |
| Ive upgraded my router? it now has a new name and network. How do i connect it to my new wireless router the old one doesnt exist anymore | 2022-12-28 | You have to set it up as if were a brand new camera. | MrRags | 2022-12-29 |
| Se puede conectar un panel solar? | 2023-05-10 | No no se puede conectar a panel solar | liduvina Ramirez | 2023-05-10 |
| What kind of usb cable does it take❓ | 2023-05-13 | The USB is built in the camera, which you can't unplug from it there the other end is your regular USB 2.0 or 3.0 | Chan | 2023-05-13 |
| What kind of usb cable does it take❓ | 2023-05-13 | Type C, but they have they own solar panel with the type C end already so you might not need one, well maybe just for very low battery on a lot of cloudy days it's when I use my type C to charging up to 100% full batt | gilberto camacho | 2023-06-18 |
| Is it possible to change the wifi network without resetting the whole camera (ie - deleting and reinstalling)? | 2023-06-08 | No | L | 2023-06-08 |
| Is it possible to change the wifi network without resetting the whole camera (ie - deleting and reinstalling)? | 2023-06-08 | No, cause that new wifi signal or service will not pairing any more | gilberto camacho | 2023-06-18 |
| How many cameras can you connect at the same time? | 2023-01-08 | I'm not sure what the maximum number of cameras that can be simultaneously connected at the same time is but as long as your bandwidth can support multiple connections, I wouldn't rule out at least a dozen to twenty cameras however, the App seems to only support the viewing of four cameras at the same time. | R.E.M. III | 2023-01-08 |
| How many cameras can you connect at the same time? | 2023-01-08 | Four | Linda71102 | 2023-01-08 |
| How many cameras can you connect at the same time? | 2023-01-08 | How do you know if your bandwidth compatibility I want 5 or 6 cameras I already have 4 working and I think they are great for the money and quality is good | Eunice | 2023-03-26 |
| Ive had my camera over a year and i want to buy a new battery for it what kind of battery does it take? | 2023-04-10 | When you see the add in Amazon , the information about the battery appears in the description it says 9600mah rechargeable battery, but I’m not sure the voltage, you need to check the manual for better answer… | William V. | 2023-04-10 |
| Ive had my camera over a year and i want to buy a new battery for it what kind of battery does it take? | 2023-04-10 | Since it has a solar charger, I have to assume that it has some sort of rechargeable battery. Because it is rechargeable by the sun, I’ve never had to replace or even think about the batteries. Sorry I can’t be of further help. | Happy, Happy, Happy | 2023-04-10 |
| I have two of these cameras and they both worked well until just recently one camera will pan up, down and right but not left. Suggestions? | 2023-04-18 | I had two of them and they both did the same thing fairly quick. I threw them out and replaced them with brand name cameras. | Stephen R. | 2023-04-18 |
| I have two of these cameras and they both worked well until just recently one camera will pan up, down and right but not left. Suggestions? | 2023-04-18 | Get a new camera if movement is important to you. | Ken | 2023-04-18 |
| I have two of these cameras and they both worked well until just recently one camera will pan up, down and right but not left. Suggestions? | 2023-04-18 | Try to reboot the camera | Gio222-57 | 2023-04-18 |
| I have two of these cameras and they both worked well until just recently one camera will pan up, down and right but not left. Suggestions? | 2023-04-18 | It is defective and if you are within your return period go to "your orders" on the Amazon app and return it. If not, contact the seller. It should have at least a year warranty but you will have to look at the product description regarding warranty when you purchased it. Contact the seller and see if they will do anything for you. | EM | 2023-05-07 |
| I'm putting this in my window to watch the parking lot? How does it do with a window or a screen in front of it? | 2023-05-28 | You should really try mounting it outside. You would more than likely get false alarms and a glare. The pane has to have direct sunlight to charge properly. I had to move mine a couple of times to get what I wanted. It’s about a 1/4 mi. Up my driveway. Look and see if you can mount together in a good hidden spot. Hope this helps | Frank Brown | 2023-05-28 |
| I'm putting this in my window to watch the parking lot? How does it do with a window or a screen in front of it? | 2023-05-28 | You can do the installation outside of the window because the solar panel needs to be facing the sun if not is not gonna charge you’re camera ,that will be the mayor concern | William V. | 2023-05-28 |
| I'm putting this in my window to watch the parking lot? How does it do with a window or a screen in front of it? | 2023-05-28 | I do not know. I have the cameras attached to the outside of my home on the roof & garage. So I do not know how well it will record in a window with a screen | Scoop | 2023-05-28 |
| I'm putting this in my window to watch the parking lot? How does it do with a window or a screen in front of it? | 2023-05-28 | It would look good during the day light hours however the glare from camera lights would prevent you from seeing outside during the night. | M.B | 2023-05-28 |
| I'm putting this in my window to watch the parking lot? How does it do with a window or a screen in front of it? | 2023-05-28 | It's a lot better if you put em outside of the window | gilberto camacho | 2023-05-29 |
| I'm putting this in my window to watch the parking lot? How does it do with a window or a screen in front of it? | 2023-05-28 | Hi, i wouldnt recommend placing any camera in front of a window unless it is completely stationary and pressed against the window and may comprimise the infrared feature for night vision. I have two of these cameras and have operated well outside in wind, rain, sleet and summer heat, so far so good.. | EM | 2023-05-30 |
| I'm putting this in my window to watch the parking lot? How does it do with a window or a screen in front of it? | 2023-05-28 | Just put em outside in the wall thet water proof | gilberto camacho | 2023-06-18 |
| Is this camera compatible with onvif protocol? | 2023-01-15 | As far as I've seen in the settings, it is not. | R.E.M. III | 2023-01-16 |
| I'm having trouble connecting the cameras any helpful tips? | 2023-06-08 | Call customer service. They were very helpful during my installation. | Happy, Happy, Happy | 2023-06-08 |
| I'm having trouble connecting the cameras any helpful tips? | 2023-06-08 | Yeah Is kind of tricky to connect to the wifi, since you download the app is gonna tell you the steps, in the app appears different types of camera you need to check all of them until the app accepts the camera, plus you need to be facing the QR code from the app to the lense of the camera to be accepted, also you need to charge them first, just keep in mind the app doesn’t have the exact description of your camera so you need to keep trying until is sep up, that was the hard part for me, but since you have it sep up wools perfect | William V. | 2023-06-08 |
| I'm having trouble connecting the cameras any helpful tips? | 2023-06-08 | Connecting to wifi?..make sure there is little to no obstruction between camera and wifi, if there is i.e. walls, windows ect..you made need a wifi booster..i have two boosters, ex: one booster is in a 2nd floor room closest to the outside camera.. | EM | 2023-06-09 |
| I'm having trouble connecting the cameras any helpful tips? | 2023-06-08 | I my neighbor put it up. Just install the solar next to the camera then plug it in. | Sandra l. | 2023-06-17 |
| I'm having trouble connecting the cameras any helpful tips? | 2023-06-08 | Maybe your wifi signal it's not strong, so I put a DECO it's a booster signal now I have my cameras 80ft away with 100% wifi strong | gilberto camacho | 2023-06-18 |
| After working great for one year, now it refuses to connect to my WiFi... sent a request for assistance but no reply... how do I get it to work again. | 2023-04-23 | Never had a problem | Happy, Happy, Happy | 2023-05-11 |
| Can it record and view videos stored in SD? | 2023-05-17 | Yes! I replay my videos anytime I miss anything,but you must have a SD card. | Serina Jones | 2023-05-17 |
| Can it record and view videos stored in SD? | 2023-05-17 | Yeah, If you install one sd card into the camera | gilberto camacho | 2023-06-18 |
| Camera is not working after updating with a new version. Show me how to reset | 2022-08-23 | Push and hold the small bathroom on the camera for I think 10 second everything will delete and then go ahead to reinstall it again I hope this is gonna help | Ali | 2022-08-24 |
| Is this camera onvif compatible? | 2022-12-10 | Yes | EM | 2023-05-30 |
| Can you view all cameras simultaneously? . . . of only one at a time? If you are able to view multiple cams, how?? to enable on cell phone. | 2023-06-20 | If they are all on the same app. I also has to support multiple window. Mine has 4 blocks. It will pull all up and you have to toggle to each one. Hope that helps | Frank Brown | 2023-06-20 |
| Can you view all cameras simultaneously? . . . of only one at a time? If you are able to view multiple cams, how?? to enable on cell phone. | 2023-06-20 | Not sure if you can.. I know that the app you download can handle several cameras at one time.. and you can name each camera.. I just run one. It picks up a lot with the motion detection.. I like it | Tim E. | 2023-06-21 |
| Can I e replace the solar rechargeable battery since it’s not charging anymore | 2022-08-23 | Yes | Amazon Customer | 2022-08-23 |
| Can I e replace the solar rechargeable battery since it’s not charging anymore | 2022-08-23 | Yes just take the batteries out and replace them with the same rechargeable kind. | Amazon Customer | 2022-08-23 |
| Anyone know what type of power cord this is? the usb port broke off the adapter. i just got to order a new power cord.. | 2022-11-03 | A usb to c power cord. | Don Beagle | 2022-11-03 |
| Frames per second? 20? 30? 60? | 2023-06-15 | I approximate 1pict. per movement with the exception of fast moving objects bikes/cars 1 or 2 pict. per 5 seconds depends on speed of moving object but camera will automatically record and take a still frame. | EM | 2023-06-15 |
| Frames per second? 20? 30? 60? | 2023-06-15 | I can say 30 I think all depends of traffic | William V. | 2023-06-15 |
| Frames per second? 20? 30? 60? | 2023-06-15 | I really dont know the frames per second, what i do know is that ive had 2 if tgese camaras for over a year and the work excellent. Great nught vision too. Recommend them | Elizabeth Rasmussen | 2023-06-16 |
| Frames per second? 20? 30? 60? | 2023-06-15 | I didn't pay attention but the video it's clear in HD that's why I ordered 14 of em for me ,my brother and a friend | gilberto camacho | 2023-06-18 |
| Can live view be viewed in a browser? | 2022-12-30 | I’ve tried on my chrome book some of my cameras will. Not sure about this one. My understanding most all work with phone or apple apps. If you can run the app from google or Apple on either. Widows, I haven’t tried yet. Running Stacks service for android apps may work. Don’t know. | Frank Brown | 2023-05-28 |
| What app does it use? | 2023-06-12 | cloudedge | Sonya | 2023-06-12 |
| What app does it use? | 2023-06-12 | Have they own app CLOUDEDGE | gilberto camacho | 2023-06-18 |
| Nombre de la app | 2023-02-24 | CloudEdge | Adrián Hernández | 2023-02-24 |
| how much they charge for the cloud storage plan? | 2023-04-19 | Not using cloud. Miro sd card | Tim E. | 2023-04-23 |
| 0Hola, mi país es de 220 v el doble de usa. Es compatible? | 2023-04-29 | su transformador es 220v a 110v así que no tendrás problema | Adrián Hernández | 2023-04-29 |
| does this work with a tv? | 2023-05-02 | No. It's only accessible through the app or the sd card | Stephen R. | 2023-05-02 |
| does this work with a tv? | 2023-05-02 | I don't believe so. You have to use the app and scan the QR code to activate the camera. But might be possible to activate on your phone then add the app to your tv and type in your account to log in? | charles DeJarnett | 2023-05-02 |
| How much is their cloud service? | 2023-05-04 | no money for cloud service, I use an sd card | me me | 2023-05-13 |
| Can I live view and view SD card without internet | 2022-11-28 | It's a WiFi cam. It needs Internet to make the files or love view available. If you don't have internet, there's no purpose in buying this. It's like asking if a car needs tires to be driven. | R.E.M. III | 2022-11-28 |
| Can I live view and view SD card without internet | 2022-11-28 | You need to connect to wifi for live view | MrRags | 2022-11-28 |
| Que aplicacion usa? | 2023-05-09 | Se llama CloudEdge la aplicación. | Melvin Flores | 2023-05-09 |
| Que aplicacion usa? | 2023-05-09 | CloudEdge | maite subaneth | 2023-05-09 |
| Que aplicacion usa? | 2023-05-09 | Utiliza CloudEdge | Toni… | 2023-05-09 |
| Mi cámara no esta cargando con panel de solar que trajo la camara | 2023-03-21 | Tienes que verificar la instalación del cable para acceso al panel, porque las dos que tengo cargan muy muy bien | Julio C. Martinez Vargas | 2023-03-21 |
| Mi cámara no esta cargando con panel de solar que trajo la camara | 2023-03-21 | La puede cargar con el cable eléctrico adjunto con el equipo que recibió También el panel tiene que darle la luz solar directamente si se carga a la perfección Saludos | jose g lozano | 2023-03-21 |
| Wifi range for camera to router? | 2022-11-27 | Yes, I purchased the solar camera and I am not happy with it. I wanted to return it but couldn't find someone to take it down over my garage to return it timely. The sound was to loud and the alert light was to bright. Amazon refused to take it back for another solar because I did not contact them within their time frame. | Gwendolyn Horton | 2022-11-27 |
| Wifi range for camera to router? | 2022-11-27 | My router is about 50 feet from the camera outside and the signal strength was around 70%. I added a cheap booster that just plugs in to an electrical outlet half way between the two and I now have 100% strength. | Randall Walker | 2022-11-28 |
| 2 of 6 is not working after 3 months later. Always beeping and music playing. Reseted, it is also same, when i install sd card, camera is not work? | 2022-10-10 | When we loose power we reset the camaras and no problems, it only alatms when someone or somethings goes by. Maybe a branch, flower something that the wind is moving is constantly setting it off. | Elizabeth Rasmussen | 2022-10-10 |
| 2 of 6 is not working after 3 months later. Always beeping and music playing. Reseted, it is also same, when i install sd card, camera is not work? | 2022-10-10 | Yeah! This camera is the biggest scam. It works for about a couple days and that’s it. Buyers beware. Don’t buy this | Oniebee | 2022-10-10 |
| 2 of 6 is not working after 3 months later. Always beeping and music playing. Reseted, it is also same, when i install sd card, camera is not work? | 2022-10-10 | The one I have won't take a charge anymore and everytime I lose power it takes me a long time to reset it. I'm not happy with the camera anymore | Tasha | 2022-10-19 |
| What should I do if my camera goes out during a rain storm | 2023-05-08 | You can try to reset it. But most of the time they will come back on by them selves. | L Hicks | 2023-05-08 |
| What should I do if my camera goes out during a rain storm | 2023-05-08 | Check your connections. Is your wifi working? The ones I have work fine in the rain, snow, night, or sun. | Don Beagle | 2023-05-08 |
| is this compatible with an echo show monitor | 2023-04-23 | I’m not sure.. just got going. But, going to see if it will work on fire stick.. I know it works on smart phones, tablets and my laptop | Tim E. | 2023-04-23 |
| How many cameras can you add to your home? | 2022-11-14 | You should consider a different camera. This one NO GOOD. A total rip off. | Oniebee | 2022-11-14 |
| Amazon search for smart life comparable devices says this camera is comparable with the smart life app. is that true? | 2023-06-03 | I’m sure with the smart life son.. never used it or downloaded it.. I do know that it’s works on ipad and iPhone and my hp lap top. And also you share this device with family and friends.. | Tim E. | 2023-06-03 |
| Amazon search for smart life comparable devices says this camera is comparable with the smart life app. is that true? | 2023-06-03 | I don't know but the camera is garbage. They all pivot to the right and get stuck after a couple months. I had 2 that did the same thing days apart. I recommend finding a better camera. | Stephen R. | 2023-06-03 |
| Does this camera works with cloud edge app | 2023-05-03 | Yes, it works great with the cloud edge app, I have 4 of these cameras running on it. | Michael W | 2023-05-03 |
| Does this camera works with cloud edge app | 2023-05-03 | It dosent work | Tania villalobos | 2023-05-04 |
| Is it camera global? | 2023-06-13 | At least to Central America. Mines works in Panama | Mark L. | 2023-06-13 |
| Is it camera global? | 2023-06-13 | Mine works in USA and MEXICO | gilberto camacho | 2023-06-18 |
| Cual es el nombre de la aplicasion de esta camara | 2023-02-24 | CloudEdge | Adrián Hernández | 2023-02-24 |
| Cual es el nombre de la aplicasion de esta camara | 2023-02-24 | Hola, CloudEdge. | Sandra Perez | 2023-02-24 |
| Cual es el nombre de la aplicasion de esta camara | 2023-02-24 | Su aplicación es CloudEdge | Ivette B | 2023-02-24 |
| Can this hang on the ceiling? | 2022-10-31 | Yes you can.. | Gary | 2022-10-31 |
| Can this hang on the ceiling? | 2022-10-31 | Yes the camera rotate and flip upside down | Gio222-57 | 2022-10-31 |
| puedo usarla en peru? | 2023-03-07 | Claro que si conectándose a la red de Internet de su casa y funciona a la perfeccion | jose g lozano | 2023-03-08 |
| when showing realtime how long does it last? | 2022-11-21 | I have monitored the system for over ten minutes so it could probably go longer. It varies from person to person it is a wonderful camera and I have had no problem with it. | Donald M. Williams | 2022-11-22 |
| If i have multiple devices, do i have to buy cloud storage service for each device separately or can i buy a bundle? | 2023-02-21 | No | Tim E. | 2023-04-23 |
| Does this camera have an ap wifi? | 2023-05-11 | Yes. Download at install | Happy, Happy, Happy | 2023-05-11 |
| Does this camera have an ap wifi? | 2023-05-11 | The camera does not work. You’ll get use of it for about 3 months (if you are lucky) and that’s it. Do not buy this camera | Oniebee | 2023-05-11 |
| Does this camera have an ap wifi? | 2023-05-11 | Yes....and its a great camera! | skittergitchy | 2023-05-11 |
| What ports are in use? | 2023-05-12 | all I did was download the app, screw the camera into the wood on my deck and plugged it into a regular outlet, and if you want to record use a micro sd card and that's it! I love how easy it was to set up | me me | 2023-05-13 |
| What website do you register the camera on? the one in the box doesn't exist and the qr code doesn't work either. it says this site can’t be reached | 2023-03-31 | I believe the company went belly up | Stephen R. | 2023-04-18 |