| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| what is the distance for this device? I have a detacted garage that I would like to put this in. | 2023-05-23 | I would think it will depend on the wifi range of your router. | BekiEd | 2023-05-23 |
| what is the distance for this device? I have a detacted garage that I would like to put this in. | 2023-05-23 | If you can get a WiFi signal this will work. | CLARK D. HAZLE | 2023-05-23 |
| what is the distance for this device? I have a detacted garage that I would like to put this in. | 2023-05-23 | That will depend on the strength of your wifi signal. Distance and number of obstructions between your base and the garage unit are also factors. My garage is attached and there is approximately 20 yards between the two units with 2 walls. I have no operational issues with the system as it exists. | Publius Petronius | 2023-05-23 |
| does this work with overhead door Odyssey 1000? | 2023-03-15 | Sorry we now could not give a certain list of openers due to thousands of models. Please try Option 2 in the Listing to short the Terminals of the openers to make sure this compatibility, which would be the most reliable and safest way:) Also, make sure the color of learn button is not yellow. | EufyHome | 2023-03-16 |
| Is there a secret to getting wayne dalton to work? when i plug the wires into eufy, the w.d. status light stays red and none of the door openers work. | 2023-02-19 | If the LED of the cam shows red, please help first check the network connection of your cam, and also please help further confirm the compatibility of your current opener with the instructions in the Listing:) | EufyHome | 2023-02-20 |
| Is it compatible with genie silent max 750, model 3055? i am not sure what exactly the genie series ii is about, very confusing | 2023-01-26 | Sorry we now could not give a certain list of openers due to thousands of models. Please try the Option 2 in the Listing to short the Terminals of the openers to make sure this compatibility, which would be the most reliable and safest way:) Also, make sure the color of learn button is not yellow. | EufyHome | 2023-01-27 |
| Is it compatible with genie silent max 750, model 3055? i am not sure what exactly the genie series ii is about, very confusing | 2023-01-26 | The best way to check to see if it's compatible is with the wire-short method they mention. If touch the two wires together that connect to your garage door opener wall button and the garage door opens, then it should be compatible. | Michael | 2023-01-29 |
| Why is there no option to disable door open/close notifications? I don't need that notification 20+ times a day. | 2023-04-20 | This feature is available in the App. Please help update your App to the latest version, access Camera Settings> Notification>disable "Door status change" will be ok. | EufyHome | 2023-04-21 |
| I have a genie pro. the learn button is white. would this work with this model is model number cm8600-xl-m | 2023-01-25 | If the button that opens and closes the door that is mounted on the wall has two wires running/attaching to the Genie Pro, then it should work. The button and the Eufy Garage Door opener both work by shorting the two control wires. The learn button has nothing to do with compatibility. | BobA | 2023-03-10 |
| In the app is there an option for the "I forgot to close my door" if is open at a certain time, ex 10pm, it will automatically close? | 2023-06-05 | There is know automatic close, but you can configure a notification if your door is still open at a certain time, like 10pm. You would still need to close it from the app, or manually. | Rolph E. Fargo | 2023-06-05 |
| In the app is there an option for the "I forgot to close my door" if is open at a certain time, ex 10pm, it will automatically close? | 2023-06-05 | No, but it will remind you if the door has been left open for a long time. You could also enable this in Door Schedule. | EufyHome | 2023-06-06 |
| can I have two control units on the app? I have three garage doors. | 2023-02-21 | Yes, you could add multiple garage-control cams to a single account on the App actually. | EufyHome | 2023-02-22 |
| Will homelink in Toyota still work | 2023-06-19 | I have a Toyota and I have no problem with my homelink not working. I also have an outdoors keypad and it still works as well. | Drew | 2023-06-19 |
| Will homelink in Toyota still work | 2023-06-19 | I don't know about Homelink, I use the eufy app on my phone. Works well, and those days if I can't remember if I closed the garage, I can check and close remotely. I'd ask eufy, they are pretty responsive. | Alex S. | 2023-06-19 |
| Why would you sell a 2 door kit with only 1 sensor? | 2023-01-13 | Sorry for the confusion and hassle, and there is only one sensor in our Plus package indeed. But please rest assured that we still have a separate sensor for selling based on your need Truly sorry for this hassle and we will also get your this feedback to the product team to further optimize this part and get further consideration. Sincerely apologize for any hassle this may cause. | EufyHome | 2023-01-16 |
| Can you open garage using google home app (ios)? i want to just press the button on google home app to open garage not voice assistant. | 2022-12-31 | No, that doesn't work. You have to use the Eufy security app for that. Interestingly, you can use the Google Home app to unlock Eufy Wi-Fi biometric smart locks four doors, but it doesn't work the same way for garage doors unfortunately. | BobA | 2023-01-12 |
| Can you open garage using google home app (ios)? i want to just press the button on google home app to open garage not voice assistant. | 2022-12-31 | Sorry, we now indeed support the voice assistant not from App directly. | EufyHome | 2023-01-13 |
| My chamberlain system notifies me when the door id open and closed. Why would I need this? | 2023-01-12 | I am thinking you mean your chamberlain door operator let's you know if your door is open or closed With the Eufy Garage-Control Cam it is not necessary to use the sensor, it doesn't have any effect on the operation of the Eufy Garage-Control Cam only indicates the door position/location | Stephen gunter | 2023-01-12 |
| My chamberlain system notifies me when the door id open and closed. Why would I need this? | 2023-01-12 | Can you remotely open or close your garage door with an app? | CLARK D. HAZLE | 2023-01-12 |
| My chamberlain system notifies me when the door id open and closed. Why would I need this? | 2023-01-12 | This device allows you to visually confirm that your garage door(s) is/are indeed closed and allows you to remotely close it from anywhere as long you have an internet connection on your smartphone. Also, personally, I like the fact that I can tell Google Home verbally to open my garage door without taking my hands off the wheel. | BobA | 2023-01-12 |
| My chamberlain system notifies me when the door id open and closed. Why would I need this? | 2023-01-12 | It has a camera with motion and human sensing capabilities, and with a memory card you can record events for later. Also, you can open and close the door with your phone rather than just the garage door opener. | Dixon Peterson | 2023-01-12 |
| My chamberlain system notifies me when the door id open and closed. Why would I need this? | 2023-01-12 | Short answer: you don’t “need it,” per say. But, it comes with a camera that attaches to your garage door drive that is nice to have. It’s all one unit and looks sleek and modern, hardly noticeable. The camera allows you to see in your garage. It also works with an app on your phone so you can see in your garage while you’re away, set schedules, see recordings, etc. Hope that helps a bit! | Management | 2023-01-12 |
| My chamberlain system notifies me when the door id open and closed. Why would I need this? | 2023-01-12 | Because you can see who comes and goes and capture a picture of them | Amazon Customer | 2023-01-12 |
| My chamberlain system notifies me when the door id open and closed. Why would I need this? | 2023-01-12 | Sorry for the trouble, we will try to optimize this feature via the following App updates. So you are able to turn on or disable the notification at that time then:) | EufyHome | 2023-01-13 |
| My chamberlain system notifies me when the door id open and closed. Why would I need this? | 2023-01-12 | This unit gives you control to open/ close your garage doors, two of them and a cameras to view the area. Should double check to make sure it would be compatible. It does work with a large number of units. Love mine. Good luck. | Robert L Behm | 2023-01-13 |
| Can it or will it work with the eufy hub? | 2023-03-14 | If you are referring to your home base yes. | Shane | 2023-03-14 |
| Can it or will it work with the eufy hub? | 2023-03-14 | It currently cannot work with Homebase but has a schedule for this integration in the future. | EufyHome | 2023-03-15 |
| Why is this not compatible with Hoem Base 3 as other reviews mention? | 2023-01-13 | Sorry that the garage-control cam now indeed could not work with the Homebase due to some hardware compatibility. But our R&D team will also help to consider this integration when the working performance and users' current feedback meet our expectations for further optimization and development. Just to make sure the improvement on the device is stable as well. | EufyHome | 2023-01-16 |
| Wil this work with my car garage remite | 2023-06-19 | It should operate independently of your garage remote. I have it but I can still open my garage door with my remote or if I choose I can open it from my phone. | Dave | 2023-06-19 |
| Can the video signal be sent to a network video recorder? | 2023-02-05 | No, it cannot. | EufyHome | 2023-02-06 |
| Can the video signal be sent to a network video recorder? | 2023-02-05 | Yes, using real time streaming protocol. RTSP | BobA | 2023-02-06 |
| Are there plans for the future to support garage door openers with yellow learn buttons? | 2023-01-24 | Currently not, but if there is any possibility of compatibility, our R&D team will try to evaluate and test. | EufyHome | 2023-01-27 |
| works with a chamberlain Wishper drive plus 3/4 hp with purple lern button? | 2023-05-15 | Yes it works with that unit . | scott horton | 2023-05-16 |
| Does it work with a Phantom garage door opener? | 2023-02-18 | If the button that opens and closes the door that is mounted on the wall has two wires running/attaching to the Phantom, then it should work. The button and the Eufy Garage Door opener both work by shorting the two control wires. | BobA | 2023-03-10 |
| I have two questions. 1. is pin required for google assistance? 2. can loudness of door close beep be adusted? | 2023-05-24 | 1. Yes, the PIN is required by Google and cannot be canceled. 2 Volume cannot be adjusted but beep could be turned on/off via app. | EufyHome | 2023-05-25 |
| I have searched the manuals and even paused youtube videos. what battery does this come with??? lithium metal is not an answer lol. cr2032?? | 2023-01-14 | Open up the battery U0001faab compartment and look | Amazon Customer | 2023-01-14 |
| I have searched the manuals and even paused youtube videos. what battery does this come with??? lithium metal is not an answer lol. cr2032?? | 2023-01-14 | The battery for the garage door sensor is a CR2450 (3 volt) coin-shaped battery. | Andrew C | 2023-01-14 |
| I have searched the manuals and even paused youtube videos. what battery does this come with??? lithium metal is not an answer lol. cr2032?? | 2023-01-14 | Kindly advised that we use the CR2450 battery for the sensor:) | EufyHome | 2023-01-16 |