| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| does it work for marantec m4700e | 2023-05-22 | Sorry, we now could not give a certain list of openers due to thousands of models. Please try Option 2 in the Listing to short the Terminals of the openers to make sure this compatibility, which would be the most reliable and safest way:) Also, make sure the color of learn button is not yellow. | EufyHome | 2023-05-23 |
| Is there a secret to getting wayne dalton to work? when i plug the wires into eufy, the w.d. status light stays red and none of the door openers work. | 2023-02-19 | If the LED of the cam shows red, please help first check the network connection of your cam, and also please help further confirm the compatibility of your current opener with the instructions in the Listing:) | EufyHome | 2023-02-20 |
| Is it compatible with genie silent max 750, model 3055? i am not sure what exactly the genie series ii is about, very confusing | 2023-01-26 | Sorry we now could not give a certain list of openers due to thousands of models. Please try the Option 2 in the Listing to short the Terminals of the openers to make sure this compatibility, which would be the most reliable and safest way:) Also, make sure the color of learn button is not yellow. | EufyHome | 2023-01-27 |
| Is it compatible with genie silent max 750, model 3055? i am not sure what exactly the genie series ii is about, very confusing | 2023-01-26 | The best way to check to see if it's compatible is with the wire-short method they mention. If touch the two wires together that connect to your garage door opener wall button and the garage door opens, then it should be compatible. | Michael | 2023-01-29 |
| Is this compatible with Genie 4124? | 2023-02-21 | If the button that opens and closes the door that is mounted on the wall has two wires running/attaching to the 4124, then it should work. The button and the Eufy Garage Door opener both work by shorting the two control wires. | BobA | 2023-03-10 |
| I have three garage doors in two buildings on my property. Will the app control two controller systems? | 2023-01-24 | Yes, I have 2 separate ones for 2 doors. | Shane | 2023-03-14 |
| Can we store recordings on Homebase 3? | 2023-04-16 | No, currently not since it is not working with Homebase at the current stage. But we also have the schedule for this integration in the near future. | EufyHome | 2023-04-17 |
| Can we store recordings on Homebase 3? | 2023-04-16 | I think some models of HomeBase have slots for memory cards, I don't know the storage capacity | Stephen gunter | 2023-04-17 |
| Can we store recordings on Homebase 3? | 2023-04-16 | not it not compatible with HB3 yet. | Anh Hoang | 2023-04-17 |
| can I have two control units on the app? I have three garage doors. | 2023-02-21 | Yes, you could add multiple garage-control cams to a single account on the App actually. | EufyHome | 2023-02-22 |
| Why would you sell a 2 door kit with only 1 sensor? | 2023-01-13 | Sorry for the confusion and hassle, and there is only one sensor in our Plus package indeed. But please rest assured that we still have a separate sensor for selling based on your need Truly sorry for this hassle and we will also get your this feedback to the product team to further optimize this part and get further consideration. Sincerely apologize for any hassle this may cause. | EufyHome | 2023-01-16 |
| Two garage door opener is $20 more expensive than one garage door opener. But the two garage door opener has only one door sensor? How do I use it? | 2023-03-21 | We have a separate sensor for selling, and the garage-control cam Plus needs to purchase another sensor for 2-door working. | EufyHome | 2023-03-22 |
| Can you open garage using google home app (ios)? i want to just press the button on google home app to open garage not voice assistant. | 2022-12-31 | No, that doesn't work. You have to use the Eufy security app for that. Interestingly, you can use the Google Home app to unlock Eufy Wi-Fi biometric smart locks four doors, but it doesn't work the same way for garage doors unfortunately. | BobA | 2023-01-12 |
| Can you open garage using google home app (ios)? i want to just press the button on google home app to open garage not voice assistant. | 2022-12-31 | Sorry, we now indeed support the voice assistant not from App directly. | EufyHome | 2023-01-13 |
| I don't need a a notification on my phone every time the door is opened or closed. It happens 20+ times a day. How do I disable this? | 2023-04-20 | Open Eufy app go to settings for that device and select notification. Turn off what you don’t want to receive. | Michael | 2023-04-20 |
| My chamberlain system notifies me when the door id open and closed. Why would I need this? | 2023-01-12 | Short answer: you don’t “need it,” per say. But, it comes with a camera that attaches to your garage door drive that is nice to have. It’s all one unit and looks sleek and modern, hardly noticeable. The camera allows you to see in your garage. It also works with an app on your phone so you can see in your garage while you’re away, set schedules, see recordings, etc. Hope that helps a bit! | Management | 2023-01-12 |
| My chamberlain system notifies me when the door id open and closed. Why would I need this? | 2023-01-12 | I am thinking you mean your chamberlain door operator let's you know if your door is open or closed With the Eufy Garage-Control Cam it is not necessary to use the sensor, it doesn't have any effect on the operation of the Eufy Garage-Control Cam only indicates the door position/location | Stephen gunter | 2023-01-12 |
| My chamberlain system notifies me when the door id open and closed. Why would I need this? | 2023-01-12 | This device allows you to visually confirm that your garage door(s) is/are indeed closed and allows you to remotely close it from anywhere as long you have an internet connection on your smartphone. Also, personally, I like the fact that I can tell Google Home verbally to open my garage door without taking my hands off the wheel. | BobA | 2023-01-12 |
| My chamberlain system notifies me when the door id open and closed. Why would I need this? | 2023-01-12 | It has a camera with motion and human sensing capabilities, and with a memory card you can record events for later. Also, you can open and close the door with your phone rather than just the garage door opener. | Dixon Peterson | 2023-01-12 |
| My chamberlain system notifies me when the door id open and closed. Why would I need this? | 2023-01-12 | Can you remotely open or close your garage door with an app? | CLARK D. HAZLE | 2023-01-12 |
| My chamberlain system notifies me when the door id open and closed. Why would I need this? | 2023-01-12 | Because you can see who comes and goes and capture a picture of them | Amazon Customer | 2023-01-12 |
| My chamberlain system notifies me when the door id open and closed. Why would I need this? | 2023-01-12 | This unit gives you control to open/ close your garage doors, two of them and a cameras to view the area. Should double check to make sure it would be compatible. It does work with a large number of units. Love mine. Good luck. | Robert L Behm | 2023-01-13 |
| My chamberlain system notifies me when the door id open and closed. Why would I need this? | 2023-01-12 | Sorry for the trouble, we will try to optimize this feature via the following App updates. So you are able to turn on or disable the notification at that time then:) | EufyHome | 2023-01-13 |
| Can i attach to my nvr camera system via onvif protocol? | 2022-12-30 | No, but RTSP is supported. | BobA | 2023-01-12 |
| Can i attach to my nvr camera system via onvif protocol? | 2022-12-30 | Sorry, currently we do not support this. | EufyHome | 2023-01-13 |
| Can this be configured to send notification after door is open for certain amount of time? | 2022-12-30 | Yes. | Publius Petronius | 2022-12-30 |
| Can this be configured to send notification after door is open for certain amount of time? | 2022-12-30 | Just checked under Eufy app door schedule. If I understand your question correctly it seems that option is clearly available under door schedule. E.g if door left open at TIME----NOTIFY----Duration of notification is available right after that. | Yafis Rai | 2022-12-30 |
| Can this be configured to send notification after door is open for certain amount of time? | 2022-12-30 | Yes, you can specify a time of day along with each day of the week or you can set a duration, time length door is open to be notified What credit do I get for this effort | Stephen gunter | 2022-12-31 |
| Why is this not compatible with Hoem Base 3 as other reviews mention? | 2023-01-13 | Sorry that the garage-control cam now indeed could not work with the Homebase due to some hardware compatibility. But our R&D team will also help to consider this integration when the working performance and users' current feedback meet our expectations for further optimization and development. Just to make sure the improvement on the device is stable as well. | EufyHome | 2023-01-16 |
| Is there an automatic close setting so you can set a time for it to close on its own if left open accidentally? | 2022-12-21 | There is no autoclose feature on the unit, only notification that door has been left open. The timespan for that notification is adjustable. | Publius Petronius | 2022-12-21 |
| Is there an automatic close setting so you can set a time for it to close on its own if left open accidentally? | 2022-12-21 | Sorry to let you know that we now support sending the notification of the door status to the customers only and do not support closing the door directly considering security reasons. But your feedback is truly precious and we will also take your feedback seriously and forward it to our R&D department for further consideration and optimization. Hope it will be realized in the near future:) | EufyHome | 2022-12-22 |
| Does this work for Liftmmaster 2500 and Chamberlain 4713t | 2023-03-20 | Search for the camera on Amazon. There is a compatibility reference in Amazon's site talking about the different garage door companies. The reference years and other sync button colors that was very helpful. | Robert L Behm | 2023-03-20 |
| Does this work for Liftmmaster 2500 and Chamberlain 4713t | 2023-03-20 | Sorry, we now could not give a certain list of openers due to thousands of models. Please try Option 2 in the Listing to short the Terminals of the openers to make sure this compatibility, which would be the most reliable and safest way:) Also, make sure the color of learn button is not yellow. | EufyHome | 2023-03-21 |
| Does this work for Liftmmaster 2500 and Chamberlain 4713t | 2023-03-20 | The Eufy Security Garage-Control Camera works with any garage door system with a wall switch using 2 wires that run from the wall switch to the garage door system motor | Stephen gunter | 2023-03-21 |
| Can the video signal be sent to a network video recorder? | 2023-02-05 | Yes, using real time streaming protocol. RTSP | BobA | 2023-02-06 |
| Can the video signal be sent to a network video recorder? | 2023-02-05 | No, it cannot. | EufyHome | 2023-02-06 |
| Are there plans for the future to support garage door openers with yellow learn buttons? | 2023-01-24 | Currently not, but if there is any possibility of compatibility, our R&D team will try to evaluate and test. | EufyHome | 2023-01-27 |
| How long does the coin battery last in the sensor? | 2023-04-24 | About 200 days with normal use. | EufyHome | 2023-04-25 |
| How long does the coin battery last in the sensor? | 2023-04-24 | I can't give up an answer, mine has been installed/in-service 4 months has not needed replacing | Stephen gunter | 2023-04-25 |
| I have searched the manuals and even paused youtube videos. what battery does this come with??? lithium metal is not an answer lol. cr2032?? | 2023-01-14 | The battery for the garage door sensor is a CR2450 (3 volt) coin-shaped battery. | Andrew C | 2023-01-14 |
| I have searched the manuals and even paused youtube videos. what battery does this come with??? lithium metal is not an answer lol. cr2032?? | 2023-01-14 | Open up the battery U0001faab compartment and look | Amazon Customer | 2023-01-14 |
| I have searched the manuals and even paused youtube videos. what battery does this come with??? lithium metal is not an answer lol. cr2032?? | 2023-01-14 | Kindly advised that we use the CR2450 battery for the sensor:) | EufyHome | 2023-01-16 |
| Can the beeping sound when closing the garage door be disabled? | 2023-03-10 | Yes, you could manage that via setting-audio setting-door control warning. | EufyHome | 2023-03-10 |
| Can the beeping sound when closing the garage door be disabled? | 2023-03-10 | That it can! It's a setting within the Eufy App | Josh Moore | 2023-03-10 |
| Can the beeping sound when closing the garage door be disabled? | 2023-03-10 | Yes in the app under audio settings turn off at door control warning. | CLARK D. HAZLE | 2023-03-10 |
| Can the beeping sound when closing the garage door be disabled? | 2023-03-10 | Yes, go to settings for the Garage-Control Cam under Audio Settings, Door Control Warning | Stephen gunter | 2023-03-10 |
| Can the beeping sound when closing the garage door be disabled? | 2023-03-10 | In the Eufy app navigate to settings / audio settings / door control warning move button to off. | Amazon Customer | 2023-03-10 |
| Can the beeping sound when closing the garage door be disabled? | 2023-03-10 | Yes, disable it in Settings. Under Audio Settings, turn off "Door Control Warning." | BobA | 2023-03-10 |
| Can the beeping sound when closing the garage door be disabled? | 2023-03-10 | Yes, which is very good because the beep is very annoying. Settings like this are very easy to change in the app. | Jack Taylor | 2023-03-11 |