| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| have you tried this with CloudEdge app?? (only answer if you have tried, i know it works with CloudPlus) | 2023-06-07 | CloudEdge is for stationary Cams. It has no options for directional movements of a moving cam. Why bother buying a directional cam only to connect it to an app that wont let you direct it?? I can tell you that the two stationary cams that I use to use with Cloudedge are recognized in CloudPlus though. And it can actually makes good sense to connect a stationary cam to CloudPlus. It allows me to put all my cams on one app even if the directional controls included in that app are meaningless for the stationary cams. Putting directional cams on an app that has no ability to direct them doesnt make a whole lot of sense though. But you do you ;) | Tirra | 2023-06-15 |
| what version of android or ios is required? I could not get it to work on android 10 | 2023-05-12 | I've got 13..works great | xCalibur50 | 2023-05-13 |
| What network it used? | 2023-03-17 | You can connect to house Wifi and use the app, CloudEdge. Hope this helps! | Lisa Stewart | 2023-03-26 |
| Do you need a Hub for this to work? | 2023-03-03 | Wifi | Timothy Smith | 2023-03-24 |
| What application does the camera work with? Can I download it on my computer? | 2023-03-11 | The camera works with CLOUDPLUS without PC software. You can only connect to third-party software through the onvif function. | Demi Bennett | 2023-03-11 |
| It always turns on the light at night. How can I turn off the light? | 2023-02-22 | This will happen when smart night vision is turned on. Because it needs to add light to the camera at night. Through image setting, change to black and white night vision. | Nigel | 2023-02-22 |
| It always turns on the light at night. How can I turn off the light? | 2023-02-22 | This will happen when smart night vision is turned on. Because it needs to add light to the camera at night. Through image setting, change to black and white night vision. | JHDGH | 2023-03-11 |
| Does this have to be mounted or can it be placed on a flat and level surface to work properly? | 2023-05-12 | Mounted unless u have something to attach it to to counter the weight | Nathan stewart | 2023-05-12 |
| Does this have to be mounted or can it be placed on a flat and level surface to work properly? | 2023-05-12 | It can be placed on a flat surface. The software allows flip. | xCalibur50 | 2023-05-13 |
| Does it works on 220 volts? | 2023-04-17 | Video could not be loaded | Luis Alejandro | 2023-04-19 |
| What all in the box? | 2023-04-04 | The camera, the screws to attach to outside wall, plug and cord to connect | NLHT2002 | 2023-04-04 |
| What all in the box? | 2023-04-04 | The screws a mounting stencil the camera and manual, I've had alot of security cameras past 5 yrs and this is by far the best and cheapest ull find soon as these take off they'll be triple this price. | Nathan stewart | 2023-04-04 |
| What all in the box? | 2023-04-04 | Camera an screwa | Timothy Smith | 2023-04-04 |
| Does this camera plug into an outlet or run on battery | 2023-04-24 | Plug into an outlet | Susan Wigfall | 2023-04-25 |
| Does this camera plug into an outlet or run on battery | 2023-04-24 | It runs off a outlet or usb. | Nathan stewart | 2023-04-25 |
| Does this camera plug into an outlet or run on battery | 2023-04-24 | This camera is wired and requires an outlet! | Helia Chunilall | 2023-04-27 |
| Why doesn't it save the video? Because there is no SD card? | 2023-03-11 | The camera needs to be inserted into the SD card for use, so that the video recorded by the camera can be saved. Without SD card, you can only see real-time video. | FGHGSDD | 2023-03-11 |
| Does this have pan & tilt and is there a way to control it and view live & recorded video on Windows via an app or browser, or only on a phone? | 2023-05-12 | Yes it does it all even motion tracking and it does have a app for it as well to view everything, this is one of my most favorite cameras I have to and there by far best I've haf. | Nathan stewart | 2023-05-12 |
| Does this have pan & tilt and is there a way to control it and view live & recorded video on Windows via an app or browser, or only on a phone? | 2023-05-12 | Yes it does, we have a pretty nice size backyard and can pan around to see all of the yard | Amy Diggs | 2023-05-12 |
| Does this have pan & tilt and is there a way to control it and view live & recorded video on Windows via an app or browser, or only on a phone? | 2023-05-12 | I could not find an app for using the camera with your PC made by the manufacturer as is the phone app. There are genetic apps our there that are supposed to allow use of this camera via a PC... I've not found one that properly works yet however. | xCalibur50 | 2023-05-15 |
| Can i link these camera's to alexa? | 2023-05-20 | I haven't tried with my Alexa because I use it as a onvif with my other cameras and use them on the same network so I can watch and control it but I bet it can connect to Alexa for a live watch but not the rest of the functions like motion detection and movement of the camera but I'm not entirely sure, I'll try it out and update my answer if I find out something new | Boobie_Flay | 2023-05-20 |
| Can i link these camera's to alexa? | 2023-05-20 | I'm not sure. Usually you can only like devices that have partnered with Amazon. | David De La Rosa | 2023-05-20 |
| Can i link these camera's to alexa? | 2023-05-20 | Unfortunately, this cam does not communicate with Alexa. | Tirra | 2023-06-15 |
| What is the picture quality of the camera? | 2023-02-22 | Its picture quality is very good, and it is very clear even at night. I bought different cameras, and this one has the highest cost performance. | Paddy | 2023-02-22 |
| What is the picture quality of the camera? | 2023-02-22 | Its picture quality is very good, and it is very clear even at night. I bought different cameras, and this one has the highest cost performance. | Sze BSJZHGTZ | 2023-03-11 |
| Will not connect? What do I do | 2023-05-16 | Will not connect to what? Your phone, router? I didn't have to do much just scan the qr code for the app and after I downloaded the app it automatically connected to my router and started everything there from my phone | Boobie_Flay | 2023-05-20 |
| How where is the sd card slot ?to set it up in settings? | 2023-04-20 | The SD Card slot is located on the bottom of the ball of the camera under the rubber SD Card cover (top of the ball if you have the camera mounted upside down)(next to the reset button needed to be pressed during setup). | Kemper Mclemore | 2023-04-20 |
| How where is the sd card slot ?to set it up in settings? | 2023-04-20 | It’s under the same cover that the reset button is | dmedley | 2023-04-20 |
| Why can't I receive the alarm message? | 2023-03-11 | In principle, you need to enable the app to receive alarm notifications, enable the mobile detection function in the alarm management, and finally allow the app to push messages in the mobile notification. | Tamia | 2023-03-11 |
| Can this be mounted with double sided adhesive tape? I can't screw into my apartment. | 2023-04-08 | Not sure how well tape would work, but if you screwed it to a an angle bracket, you could put it on a shelf or other elevated flat surface. | D Beers | 2023-04-08 |
| Can this be mounted with double sided adhesive tape? I can't screw into my apartment. | 2023-04-08 | Im pretty sure you could the back is flat and the camera is light weight a strong adhesive tape should work | Stephanie… | 2023-04-10 |
| Is this camera able to connect to Alexa? | 2023-06-11 | No. Just an added note: They're really great cameras im terms of clarity and function, but they can be easily hacked using an infrared laser. I recommend applying an ir blocking film on the front and a metal / aluminum housing for it. Also place it up high. | David De La Rosa | 2023-06-12 |
| Does this run on solar? | 2023-03-24 | The one i got isnt solar | Timothy Smith | 2023-03-24 |
| Does this run on solar? | 2023-03-24 | No you need a power source. | wade schirack | 2023-03-24 |
| Does this run on solar? | 2023-03-24 | Yes, but only if you have a solar panel that has a USB port to plug it into. Hope this helps! | Lisa Stewart | 2023-03-26 |
| ¿Si compro 4 camaras las puedo ver las 4 en la misma aplicacion, o individualmente? | 2023-05-14 | Al parecer las puedes agregar todas en la misma app yo solo tengo una, pero si trae la opción de agregar mas a diferentes cuartos | Hebert | 2023-05-14 |
| ¿Si compro 4 camaras las puedo ver las 4 en la misma aplicacion, o individualmente? | 2023-05-14 | Si se puede ver las 4 a la ves | Will reyes | 2023-05-14 |
| ¿Si compro 4 camaras las puedo ver las 4 en la misma aplicacion, o individualmente? | 2023-05-14 | Si las q conecte todo es en la misma aplicación todas van conecta al mismo internet y ya q tienes la aplicación entran automático tienes q undie añadir al escánear sigue las instrucciones y conecta rápido son buenas las recomiendo | Miguel mercado | 2023-05-14 |
| Why doesn't it sense things in a direction it's not pointed at? It totally ignores movements in areas it can't see. Why? | 2023-06-15 | Since the camera must "see" a movement in order to follow it, how would you expect the camera to follow a movement that does not occur within it's field of view? Electrical telepathy perhaps? Would you be able to notice movement that occurred somewhere behind your back? I highly doubt it-unless you got eyes in places no other human does. | Tirra | 2023-06-15 |
| How can you watch camera when not at home | 2023-04-28 | Yes, when you install the camera you have to set it up with the CloudPlus app. Your camera is connected to the internet through your house wifi, while you are away from home you use the app to receive alerts and watch was going on at your house as is happening. | christina garza | 2023-04-28 |
| How do I turn the display to landscape mode from portrait mode | 2023-04-30 | I dont know as there is an option for such modes in this cam. The only major screen adjustment Ive found is that of flipping(inverting?) the screen. I had been trying to mount the cam with its mounting base facing up(as opposed to the side as the cam is designed to mount) so the video came out upside down on my phone. Flipping the screen helped but moving the cam head around that way is very unintuitive and a hassle, so I found a way to mount the cam correctly and "flipped" the screen back to normal. Anyway, while I was fooling with those settings, I saw nothing about "landscape" and "portrait" modes. Maybe I just missed em though. | Tirra | 2023-05-08 |
| Does it work with iphone? | 2023-06-21 | It should. However, we returned it because it did not work with 5G. | Musey | 2023-06-21 |
| How many cameras can be added in a app? | 2023-05-08 | Probably as many as you want. I don't know for sure. Shouldn't be a problem to add a bunch of cameras tho. | Ecad3868 | 2023-05-08 |
| How many cameras can be added in a app? | 2023-05-08 | Ive got five cams connected via the app and not all on the same network. Neither are all the cameras the same. Ive got one like whats being sold here at the home of my 83yr old parents. A second one like being sold here at my home. An indoor version of whats being sold here at a friends house as a dog monitor, and two older, stationary cams that I purchased 3 or 4 yrs ago connected as security cams. The app limits you to accessing just one cam at a time but the parameters for each cam can be set individually. Im pretty sure that you can use almost any of the so called "free" cam apps in the GooglePlay store but I much prefer the one that comes with this camera. It might be missing one or two fancy features(that I wouldnt use anyway) but adds/spam arent constantly flashing across my screen and the UI is very ckean and easy to navigate. As far as the max number of cams the app can handle? Since you cant access more than one cam at a time, my guess is that there is no real limit to how many cams you can register into it. I think many of the "free" Play Store cam apps limit the number of cams you can use with them unless you pay money. | Tirra | 2023-05-08 |
| Hi, I received this camera as a gift, but I need some help on how to turn off motion detection. I disabled motion detection and alarm w/ no luck. | 2023-02-28 | Just turn the lense off if u don't want it to do anything or if ur home while it's on great feature. | Nathan stewart | 2023-04-04 |
| How to save events from Andro phone album | 2023-05-03 | Sure. | Alexus worrell | 2023-05-06 |
| Hello, can you turn off the light when you detect an action? thank you. | 2023-03-11 | Yes, just turn off the audible and visual alarm function through alarm management. | Carmine | 2023-03-11 |
| Can it work with cloud edge ? | 2023-04-24 | No. You have to use the cloud app that it cones with. | David De La Rosa | 2023-04-25 |
| Can it work with cloud edge ? | 2023-04-24 | This camera works with the cloud plus app. | Nathan stewart | 2023-04-25 |
| (Continue) how do I get a message from everyone coming within view of camera not just randomly on | 2023-05-03 | Motion detection notifications | Stephanie… | 2023-05-06 |
| Does the cámara take videos when motion detect not only pic ? | 2023-05-20 | It records the whole time when it's following the moving object also has a function where it will only follow humans moving but then with that function it ignores pets cars and etc I have it follow everything in case suspicious cars come through, but also with the recording it also takes a bunch of still pics as well just like if the noise alert is on it will record towards the noise and take pictures in the area as well | Boobie_Flay | 2023-05-20 |
| Does the cámara take videos when motion detect not only pic ? | 2023-05-20 | Yes, just make sure you have put a memory card inside, and put the settings to indicate the length of video! Hope this helps! | Lisa Stewart | 2023-05-23 |
| this work with CloudEdge or just CloudPlus app(s)? | 2023-06-07 | Cloud plus | Tony R. | 2023-06-07 |
| this work with CloudEdge or just CloudPlus app(s)? | 2023-06-07 | Cloud works no pay | Ken S | 2023-06-07 |
| this work with CloudEdge or just CloudPlus app(s)? | 2023-06-07 | Cloudedge will probably connect to this cam and show video from the cam but has no provisions for directing the cam. So connecting this cam to Cloudedge would be kind of silly. Cloudplus is basically the same app as Cloudedge but with directional controls added. The user interfaces are almost identical but like Ive said, CloudEdge lacks any way to direct a directional camera. Ive connected all my cams up to CloudPlus. Even my stationary cams. The stationaries simply dont(cant!) take advantage of CloudPlus's directional controls. | Tirra | 2023-06-15 |
| Can I disable the spotlight? I don't want to use it | 2023-05-16 | Yes you can | William . H | 2023-05-16 |
| Can I disable the spotlight? I don't want to use it | 2023-05-16 | Yes it's in the alarm settings | Delano Phommasone | 2023-05-17 |
| What is the power connection? How long is the cord? | 2023-04-28 | It is a usb connection that comes with power adapter. The cord is about 6 feet long but you can use an extension cord if needed | yarif | 2023-04-28 |
| What is the power connection? How long is the cord? | 2023-04-28 | USB plug about 6 ft. Of cord. | K &D | 2023-04-29 |
| Is this a solar panel camera? | 2023-03-14 | No | Timothy Smith | 2023-03-24 |
| Can two devices see the camera at the samw time? | 2023-05-06 | You have to create an account for each user login and the camera can be shared as view only or allow managers/view You cannot login in as one user on multiple devices to watch at once | Amazon Customer | 2023-05-06 |
| Can two devices see the camera at the samw time? | 2023-05-06 | Yes it sure can | D Breezy | 2023-05-06 |
| Can two devices see the camera at the samw time? | 2023-05-06 | You can have the account on different devices but if someone's viewing it it'll log you out if the other person wants to view | Stephanie… | 2023-05-06 |
| Can two devices see the camera at the samw time? | 2023-05-06 | I do believe so because it gives you the option to “device share”. | Alexus worrell | 2023-05-06 |
| I cannot hear sound on playback, even with speaker icon turned on. What am I doing wrong? | 2023-05-21 | Make certain you have set the device settings via the app to capture sound. I turned mine all the way up, and when the dogs bark, boy can you hear it lol Hope this helps! Its all about the Settings in the APP!! | Lisa Stewart | 2023-05-23 |
| Que aplicación Apple usa | 2023-05-14 | Cloudplus | Carmen Morales | 2023-05-14 |
| How to get settings on ? And I used to be able to see and record everything or anyone coming up to my door area but somehow it only sends me random ti | 2023-05-03 | I would ask amazon to send a message to seller. | Tony R. | 2023-05-03 |
| How to set it up in settings? | 2023-04-20 | I basically followed the instructions. Just scan the barcode with your phone camera. | NLHT2002 | 2023-04-20 |
| Can u turn off motion tracking? | 2023-05-09 | Yes | Nathan stewart | 2023-05-12 |
| Does this camera turn 360° once mounted if I want it in another direction? | 2023-04-27 | Yes! | Helia Chunilall | 2023-04-27 |
| Does this camera turn 360° once mounted if I want it in another direction? | 2023-04-27 | I don't believe so. Mine hits the wall.... | Joe C | 2023-05-08 |