| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Is it Onvif compliant? | 2022-10-09 | No, not compatable | SAMEH MOHAMED ABDELMEGID HOZAY… | 2022-10-09 |
| Is it Onvif compliant? | 2022-10-09 | Hello. Sorry, it is not Onvif compliant. Reolink battery powered cameras work best with Reolink APP and Client, and they can't work with a third-party software. | ReolinkDirect | 2022-10-09 |
| ‘reolink argus 3 pro ’ says 1 lithium ion batteries required. does that mean i can replace the reolink argus 3 pro battery anytime? i prefer replacing | 2023-04-25 | I’m not exactly sure if you can replace the battery but it is very easy to recharge it. | John H. | 2023-04-25 |
| ‘reolink argus 3 pro ’ says 1 lithium ion batteries required. does that mean i can replace the reolink argus 3 pro battery anytime? i prefer replacing | 2023-04-25 | You can replace only with another Argus 3 battery, not any lithium ion battery. | Apt manager | 2023-04-25 |
| ‘reolink argus 3 pro ’ says 1 lithium ion batteries required. does that mean i can replace the reolink argus 3 pro battery anytime? i prefer replacing | 2023-04-25 | As long as it's a lithium ion battery, I don't believe it will matter. Go for it!. | Gitmeid Assoc.,PLLC | 2023-04-25 |
| ‘reolink argus 3 pro ’ says 1 lithium ion batteries required. does that mean i can replace the reolink argus 3 pro battery anytime? i prefer replacing | 2023-04-25 | Hello. Please note that the battery of this 2K spotlight security camera is irremovable. You can charge the battery via the Reolink solar panel and the USB adapter. | ReolinkDirect | 2023-04-28 |
| does this only record to the phone app or does it have the ability to connect to an existing video recorder as an IP camera? | 2022-11-14 | The camera has the ability to record to a MicroSD card even when it is in an offline state. You can also record the footage to your phone via the app. I'm not sure if the camera is able to connect to an existing IP NVR. | Natia Ice | 2022-11-14 |
| does this only record to the phone app or does it have the ability to connect to an existing video recorder as an IP camera? | 2022-11-14 | Hello. This Outdoor Security Camera can't work with an NVR recorder. However, it can record to the sd card inserted or the Reolink cloud service. Reolink provides a 7-day rolling cloud history service. | ReolinkDirect | 2022-11-15 |
| After setup can it operate without WiFi or cellular service? | 2023-02-15 | No it can not work without for remote monitoring. | Joey the macho man | 2023-02-15 |
| After setup can it operate without WiFi or cellular service? | 2023-02-15 | The camera requires WiFi | Steven | 2023-02-15 |
| After setup can it operate without WiFi or cellular service? | 2023-02-15 | It does operate but it doesn't save the images. You need the wifi to save those to a folder. | Jerry Burton | 2023-02-15 |
| After setup can it operate without WiFi or cellular service? | 2023-02-15 | I don’t think so but make sure that it’s connected to 5G. | AnnMarie | 2023-02-15 |
| After setup can it operate without WiFi or cellular service? | 2023-02-15 | Hello. Yes, this battery power camera can still save recordings to the sd card and have an audio alarm when they detect a movement even though there is no internet access anymore. However, without a router/internet, the cameras cannot be accessed via the Reolink APP/client. So you will have to take out the SD card and check the recordings on the computer. | ReolinkDirect | 2023-02-17 |
| Does this camera have ability to ignore portions of grid? | 2023-03-06 | Yes | Squirrel | 2023-03-06 |
| Does this camera have ability to ignore portions of grid? | 2023-03-06 | Hello. If you want to ignore some parts to monitor, you can set up the privacy mask for this spotlight wifi camera. If you don't portion of the grid to trigger the alarm, you can set up the detection zone via the Reolink software. For how to set up a privacy mask via the Reolink app, please refer to the link below. https://support.reolink.com/hc/en-us/articles/900001978823 | ReolinkDirect | 2023-03-09 |
| Can I use hotspot? | 2022-11-17 | Yes, you will only be able to access it remotely as long as it is hooked up to the hotspot. | Squirrel | 2022-11-17 |
| Can I use hotspot? | 2022-11-17 | Hello. Yes, this Wireless Outdoor 2K camera can work with a hotspot. Please refer to the below link to make sure your network can meet the requirement. https://support.reolink.com/hc/en-us/articles/360039199533 | ReolinkDirect | 2022-11-17 |
| Does this camera (argus 3 pro) have the same video quality as the reolink duo (wireless w/ battery) ? | 2022-09-23 | Hello. Yes, Outdoor Security Camera Argus 3 has the same video quality as the Reolink Duo, they're both 4MP (2K) resolution. | ReolinkDirect | 2022-09-24 |
| If I chose cloud storage, do I still need to use an sd card? | 2023-04-26 | Hello. Not necessary, if you only want the camera to record to Reolink Cloud, then you don't need to insert an SD card. But if you want the camera to record both to Cloud and the SD card, then you could insert an SD card. | ReolinkDirect | 2023-04-29 |
| What all included's in argus 3 pro? argus 3 pro, security bracket, stand bracket, strap, mounting template, usb cable, pack of screws, reset needle? | 2023-04-25 | Hello. The items will be included in the package of Argus 3 Pro: Argus 3 Pro*1, Security Bracket*1, Stand Bracket*1, Strap*1, Mounting Template*1, USB Cable*1, Quick Start Guide*1, Surveillance Sticker*1, Pack of Screws*1, Reset Needle*1. Please enter this link and reply 'Contact the seller' for further assistance. https://www.amazon.com/gp/help/contact-seller/contact-seller.html?sellerID=A22EYB2OIILVQA | ReolinkDirect | 2023-04-28 |
| Which camera has the longer wi-fi range, the argus 3 pro or the argus 3 2k? | 2022-11-07 | Are alike | SAMEH MOHAMED ABDELMEGID HOZAY… | 2022-11-07 |
| Which camera has the longer wi-fi range, the argus 3 pro or the argus 3 2k? | 2022-11-07 | Hello. The two cameras have no big difference in WIFI distance, the WIFI distance for all Argus series camera is around 70-80meters, this data applies to an unobstructed environment. However, the WiFi signal can be easily affected by the environment. The actual distance you can get relies on your camera working environment. And the key point is the WiFi coverage of the router, if the router cannot reach that far, I'm afraid the camera will not be able to work as well. | ReolinkDirect | 2022-11-09 |
| Since free cloud is only for 1 camera, if I use sd cards on other cameras, can I view recorded clips on the app? | 2023-03-10 | Yes | David H. | 2023-03-10 |
| Since free cloud is only for 1 camera, if I use sd cards on other cameras, can I view recorded clips on the app? | 2023-03-10 | Yes. That's the only way I view them. | WILLIAM A. CHEVERIE | 2023-03-10 |
| Since free cloud is only for 1 camera, if I use sd cards on other cameras, can I view recorded clips on the app? | 2023-03-10 | Yes you can | Roland Salariosa | 2023-03-10 |
| Since free cloud is only for 1 camera, if I use sd cards on other cameras, can I view recorded clips on the app? | 2023-03-10 | Hello. Yes, you can directly watch the video recorded by the camera in the SD card through the APP. You can watch the SD card video on the camera's playback page. | ReolinkDirect | 2023-03-11 |
| Can you mount on a tree without hurting the tree? | 2023-06-09 | Yes you can. They provide straps for tree mounting | Jane warrington | 2023-06-09 |
| Can you mount on a tree without hurting the tree? | 2023-06-09 | Yes comes with a strap that you can weave through theount. For larger tree, go to a hardware store and get a longer strap. | Squirrel | 2023-06-09 |
| Can you mount on a tree without hurting the tree? | 2023-06-09 | Yes, the screws you use should not hurt the tree, but buy the camera's that focus as you zoom in or out, the ones I got don't focus. Learn the hard way. | Rubble… | 2023-06-09 |
| Can you mount on a tree without hurting the tree? | 2023-06-09 | Hello. You can mount the Security Wireless Outdoor Camera Argus 3 Pro on a tree by using the Strap in the package. In that way, the tree will not be hurt. | ReolinkDirect | 2023-06-11 |
| Can this camera stream live video and provide motion alerts to an ios device when on the same shared lan and that lan has no internet connection? | 2023-02-21 | You need an internet connection i think | SAMEH MOHAMED ABDELMEGID HOZAY… | 2023-02-22 |
| Can this camera stream live video and provide motion alerts to an ios device when on the same shared lan and that lan has no internet connection? | 2023-02-21 | It does great on Android | price58 | 2023-02-22 |
| Can this camera stream live video and provide motion alerts to an ios device when on the same shared lan and that lan has no internet connection? | 2023-02-21 | Hello. Yes, this camera can still be accessed via the Reolink app on your phone and have a siren alarm via the local network without the |internet. However, a WiFi network with internet access is needed for the initial setup. For more details of the function when working without the internet, please refer to the link below. https://support.reolink.com/hc/en-us/articles/360006943713 | ReolinkDirect | 2023-02-23 |
| I read in a review that when motion recording is triggered, the recording stops midway. Does that still happen? | 2022-12-16 | Mine is set up to record for about 15 seconds. It doesn't stop for me. | D PELAGIO | 2022-12-16 |
| I read in a review that when motion recording is triggered, the recording stops midway. Does that still happen? | 2022-12-16 | Hello. Normally the recording will continue without interruption as long as the camera detects motion. If you have any concerns, please contact us by Amazon message. | ReolinkDirect | 2022-12-17 |
| Can I use more than one camera and have them record and store video without a subscription plan? | 2022-12-16 | I think it requires a subscription. I will tell you though that I purchased six if these cameras a little over a year ago and none of them are working. I would spend your money on something else. I had hard with cameras installed, that is far better and they work and record 24/7 | JTC | 2022-12-16 |
| Can I use more than one camera and have them record and store video without a subscription plan? | 2022-12-16 | I don't have this particular camera with the spotlight. However, with the other Reolink cameras, I have a SD card in them and there is quite a bit of storage on them. I do not need any subscriptions. | D PELAGIO | 2022-12-16 |
| Can I use more than one camera and have them record and store video without a subscription plan? | 2022-12-16 | Hello. Reolink Free Cloud Plan provides you with 30 days of free cloud service. It can provide 1GB of storage space and 7-day video history for one camera. If you have more than one camera, you may set up the cameras to record to SD cards. | ReolinkDirect | 2022-12-17 |
| is there any difference between white or black for the Argus 3 pro? | 2023-04-25 | No difference except for cosmetic. | Peter C. Salvador | 2023-04-25 |
| is there any difference between white or black for the Argus 3 pro? | 2023-04-25 | Hello. The main difference between them is the color. Except for that, they have the same function. | ReolinkDirect | 2023-04-28 |
| Having issues installing the app on my ipad. reinstalling app does not work. any other suggestions ? | 2022-11-17 | Hello. If this camera hasn't connected to your network, please kindly refer to the below link to check your setting first. If it can connect to your network but failed to add to your iPad, please kindly contact us via Amazon message with a screenshot of the error prompt. https://support.reolink.com/hc/en-us/articles/360007948173 | ReolinkDirect | 2022-11-18 |
| can you plug in this camera for faster wake up times? I need a wifi 5ghz cam that connects to my wyze socket bulb plug | 2022-09-11 | Hello. Outdoor Security Camera Argus 3 pro comes with a rechargeable battery, which needs to get power from the DC 5V power adapter or Reolink solar panel. Reolink battery-powered camera will enter the standby mode for saving the battery life when no motion triggers or user accessing. When motion triggers the camera or the user accesses the camera, the camera will wake up and start previewing or recording. The wake-up time for battery-powered cameras is within one second, which could not be changed. And we do not test the wyze socket bulb plug, and could not make sure of the compatibility. | ReolinkDirect | 2022-09-12 |
| Can someone confirm the free cloud service is only for 1 camera? | 2023-03-10 | Yes | SAMEH MOHAMED ABDELMEGID HOZAY… | 2023-03-10 |
| Can someone confirm the free cloud service is only for 1 camera? | 2023-03-10 | Hello. Yes, the Reolink free cloud plan is only for one camera with 1GB of cloud storage and 7-day cloud video history. | ReolinkDirect | 2023-03-11 |
| does the Argus 3 Pro come with a Stand base Bracket for placing on table surface? if not, can we buy it? | 2023-04-25 | Yes it does, works good. | Rubble… | 2023-04-25 |
| does the Argus 3 Pro come with a Stand base Bracket for placing on table surface? if not, can we buy it? | 2023-04-25 | Mine did. | Lakecrest | 2023-04-25 |
| does the Argus 3 Pro come with a Stand base Bracket for placing on table surface? if not, can we buy it? | 2023-04-25 | It came with a strange little plastic gizmo to place the camera on a horizontal space…..I’ve never used it | Linda G. Adkins | 2023-04-26 |
| does the Argus 3 Pro come with a Stand base Bracket for placing on table surface? if not, can we buy it? | 2023-04-25 | Hello. Yes, a stand bracket for table surface usage will be included in the box. For more details on what will include in the box, please refer to the attached video. | ReolinkDirect | 2023-04-28 |
| Does these require Wi-Fi? | 2023-02-10 | Yes, so you can go online and look at the videos. The picture quality and zoom is amazing. Mine are wireless and are charged with the solar panel. Hope you live in a sunny state otherwise you will have to charge the battery. | Aaron Ellis | 2023-02-10 |
| Does these require Wi-Fi? | 2023-02-10 | Will work without wifi, but can't view the captured images or can't see live feed, so the answer is yes it works but what's the point if you can't see it. Do you want to use it as a "dummy" camera? | Apt manager | 2023-02-10 |
| Does these require Wi-Fi? | 2023-02-10 | Hello. Yes, this wireless outdoor should connect to WIFI for initial set up and software access. If you prefer a 4G model and work with SIM card. You may check Reolink Go Plus camera. https://www.amazon.com/dp/B098DY1FHH | ReolinkDirect | 2023-02-11 |
| Will this camera work with any other APP ? | 2022-11-17 | Hello. Afraid not. This outdoor security camera can only work with the Reolink app and client. Reolink App which is specially designed for Reolink cameras/NVR offers totally free and fantastic service for users. | ReolinkDirect | 2022-11-18 |
| is cloud storage free? how do i activate and access it? if it is not free what are the monthly costs? | 2023-06-09 | Hello. We are sorry to tell you that the 2K 4MP Security Camera Argus 3 Pro does not support to work with Reolink Cloud. You can record videos to the SD card. | ReolinkDirect | 2023-06-12 |